Brilliant service provided by Rapid. Very good PCO car rental company, reliable, transparent and good quality cars to choose from. The staff are very helpful and understanding.
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Excellent customer service***** Almost one year I’m with Rapid pco car hire. Beginning of COVID-19 privet hire Uber business was down hard to find Uber rider Since March Rapid help to reduce rent 50... Leggi di più
L'azienda ha risposto
Excellent company . Rapid has been very helpful and have helped me out in many situations more then you would find with any other rental company they go above and beyond. Always very prompt at resolvi... Leggi di più
L'azienda ha risposto
Five stars definitely deserved. First class customer service, very helpful, got sorted out quicker than I first thought it would take. Answered all my questions along the way gave me assurance and hel... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Inclusive PCO vehicle rental car company.
Informazioni di contatto
Unit F1, Imperial Business Estate, West Mill, DA11 0DL, Gravesend, Regno Unito
- 01732 747 192
- Will.Cook@Rapidvm.co.uk
- rapidvm.co.uk
4,6
Eccellente
162 recensioni
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Rapid PCO
thank you for your positive feedback. We are pleased that you had a great experience with us.
Excellent service
6 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
thank you for your valued and appreciated feedback.
Great service customer!!Very…
Great service customer!!Very professional and friendly staff!!👍🏼
6 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
Thanks for the great review! We are extremely pleased that you were happy with our services.
Excellent Customer service.
5 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
thank you for your postive feedback. We really appreciate it.
Cow boys
Job was not completed properly even tho they charged £2600 just to spray 2 doors n a allow wheel plus got my car back in a bad way ie not cleaned paint over sprayed windows sprayed with lacquer loads of other issues with the refused to rectify. Noticed today n the paint on the allows has come off after a wash. Same company own the body shop ect. Also didt like the fact that I got charged coz 1 of the allows got a chip while parking. I received the car with 2 wheels damaged so I suppose they charged the Prev people aswell but never repaired what they charged for. In your reply u wrote u offered to clean it ect I’m a cab driver I need to be on road I can’t for days for u to communicate with the repairs team n get back to me coz that way I can’t work. You refused to repair the scratches that your polishing machine caused. Even the driver who dropped the car off said it needs a valet coz of the just n paint smell he told his manager who said we don’t do valets just drop the car off. Your an insurance approved garage who should make sure that the car is 100% complete n clean before it’s dropped off to the customer.
Wasn’t gonna leave a review but as u guys requested it here the truth about my experience...
5 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
We are sorry that your recent experience with us and in particular the repairer who repaired your vehicle was not to your satisfaction. The repairer is an independently owned business but as one of our recommended repairers we thank you for your feedback and will pass on your comments. and will aim to improve our overall service offering in the future.
The repairs to your vehicle were approved by an independent motor assessor.
We did offer you the opportunity to return the vehcle to the repairer for free rectification work to be carried out and we understand that you respectfully declined this offer. We also trust that you were satisfied with the payment made to you for the sum of £125 in respect of a full valet to your vehicle and our gesture to waive the charge for damage to the rental vehicle.
We hope that we have now exceeded your expectations and that you will consider using Rapid Vehicle Management Limited again in the future.
Best regards,
The Rapid Team
Rapid are very professional and…
Rapid are very professional and efficient.
They dealt with my case in a timely manner and where very helpful as well as easy to reach when I had and questions.
Great Job !!
4 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
Thanks for the great review! We are extremely pleased that you were happy with our services.
Excellent service!
Excellent service from start to finish. Highly recommended!
4 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
Thanks for the great review! We are extremely pleased that you were happy with our services.
Awful experience
Awful experience. If they offer you this as as part of a non fault courtesy car, stick to using the bus. Sent a guy to drop the car off who specifically told me not to worry about the alloys, I didn't check the wheels. They came back to pick the car up and tried saying I have to pay for the alloys as there was a scuff on them. I did not scuff the wheel. I couldn't even see the scuff with the naked eye. During covid when I was struggling financially they tried to deepen my predicament. Lack of empathy was clearly displayed
4 novembre 2020
Non scritta su invito
Risposta di Rapid PCO
We are sorry that you had an unsatisfatory experience with us. Further to our dicussions we have noted your feedback and always aim to provide an excellent service. Our process of recording a vehicles condition upon delivery and collection of a rental vehicle is through and transparant and we are satisfied that damage was caused to the rental vehicle that was not present when it was delivered.
We hope that following your initial review and our follow up discussion that you are more satisfied with your experience and the resolution reached.
Thank you for your valued feedback
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