Rainbow Fabrics Recensioni 1051

I have been a recurrent customer of this shop for more than six months and have placed approximately five orders in that time. Overall, the fabric quality has generally been acceptable, but I have encountered several recurring issues with both products and service.

In earlier orders, delivery times were inconsistent: some parcels arrived within a few days, while others took several weeks. On a few occasions, items were cancelled after I had placed the order. Twice I received fabrics with permanent pen marks and numbers written in the middle of the fabric. These issues were inconvenient but still manageable, so I continued ordering.

My most recent order, however, raised more serious concerns. I had around 1,700 loyalty points and a 15% discount already applied to my basket. While checking out, the website notified me that I was only £2 away from qualifying for free shipping. I added an extra fabric to reach the suggested threshold, but after paying I noticed that I had still been charged a delivery fee of about £3. When I contacted customer service, I was told that free shipping only applies to orders over £50 after discounts. I have not found this condition clearly stated on their website, and the checkout message suggesting I was “£2 away from free shipping” was therefore misleading in my view.

In the same order, I purchased a fabric described as navy wool. What I received was effectively black wool. To avoid any confusion about colour perception, I sent photographs showing the fabric next to other black and navy items, where it clearly appeared black rather than navy. I explained that this was not a minor shade difference but either an incorrect item or an inaccurate product description. As of 11 days after my email, I have not received any response from the shop.

In summary, while the fabrics themselves are generally usable aside from occasional pen marks, inconsistent delivery and unclear free‑shipping conditions, their customer service has left me really disappointed. Their absolute lack of response and consideration to a clear product problem have significantly reduced my confidence in the services of this retailer.

UPDATE: I have been contacted by customer services and offered a solution.

Great for dressmaking fabric , always have something different. Postage can be hit or miss , either comes really quick or takes ages but usually worth the wait .

Really helpful customer service, friendly and resolves problems quickly and efficiently and of course great fabric at great prices

I shopped during the incredible winter sale and got some gorgeous fabrics at an even better price than normal. They arrived really quickly (despite it being Christmas) and, as always, I’m thrilled with the quality.

Fantastic deadstock fabrics at reasonable prices - I'm always happy with my purchases!

Got some bargains over Christmas, great quality, and quick delivery too considering the time of year

Great price great products

As a volunteer teacher at local sewing group it’s great to be able to access affordable fabrics for sessions. I’m happy with all my purchases even if they are not quite what I expected they can be saved for future projects. Well done Rainbow Fabrics 🙂

A little wait due to me ordering so close to Christmas, but I was kept up to date. My fabrics in the first delivery are beautiful and as described. Now washed and ready to use. And a free gift too. Susan

Great experience, fabrics are good quality and a good service

I believe Rainbow Fabrics are one of my favourite fabric shop at the warehouse and on line bargain bargain 😍😍

Great company.
I love the loyalty scheme, everything is such a good price.

Beautiful fabrics at great prices. Service was a bit slow; I had to wait a couple of weeks but maybe that is because of the time of year. I definitely recommend and would use again.

Got the material at a reasonable price and time

Beautiful fabric and received a much larger piece than ordered!
Thank you

Very pleased with the super fast delivery of a fabulous fabric that I have been waiting for release. It arrived the day after purchase online and it's absolutely gorgeous and very reasonably priced. I have visited the warehouse in Enfield before and everyone is super helpful but it's very dangerous as I can't resist the beautiful fabrics

Although when I've ordered from this store before, the fabric has taken far too long to arrive, this time it arrived very quickly. Marvellous, as they have some fabulous fabrics. Hope this continues.

I really love Rainbow Fabrics - been a frequent shopper for the past 3 years (now a VIP member). Love to buy deadstock at great prices and really love their loyalty scheme. Only ever had fabric have some small holes across the length and when I sent pics, they responded straight away and replaced it for quickly. Great customer service, fab fabrics, what's not to love?!