I was confused by the email messages I received after taking out the policy regarding previous claims. I had provided all the information about these claims but the email suggested I had not. Subsequ... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic company, easy to deal with and made taking out new insurance and breakdown cover so simple and clean. The only experience I have had with a car insurance company where I feel they are truly... Leggi di più
L'azienda ha risposto
It was so quick and easy to set up my insurance with RAC. Each step was clear and I knew exactly what I was paying and what was included in each package. There were no hidden/extra costs when it came... Leggi di più
L'azienda ha risposto
Easy to use website and competitive pricing. I particularly liked the way you can easily add extras to the basic quote. Both my own vehicle and my wife’s car are now insured with the RAC. Highly recom... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Informazioni di contatto
Regno Unito
- rac.co.uk/insurance
4,4
Eccellente
18K recensioni
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Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Quick and easy process and good price
Quick and easy process having been directed to the company by Compare the Market. Got exactly the cover I needed with no fuss and at an accepable price.
28 luglio 2026
Risposta di RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
My personal opinion is RAC are pretty…
My personal opinion is RAC are pretty competitive.
Easy to sort online and kept up to date when insurance is coming up for renewal & notified of any other promotions.
16 maggio 2026
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Very easy to complete process after…
Very easy to complete process after getting online quote
1 agosto 2026
Risposta di RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Not applicable
1 agosto 2026
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
I did not receive a price for my…
I did not receive a price for my insurance and it was just taken out of my account
It accounted for most of my salary and as a result I have really struggled this month financially.
I will certainly not be renewing with you again next year.
I was able to find a much cheaper quote
30 luglio 2026
Risposta di RAC Car Insurance
Hi Christine,
Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you’ve raised regarding your policy payment and the impact this has had on you financially. We understand how important it is to have clear communication and transparency around insurance costs.
We would like the opportunity to look into this for you and understand what happened. A member of our team will be in touch to discuss this further and see how we can help.
Thank you again for bringing this to our attention.
Many thanks,
Kirsty
I found the website quite easy to use
I found the website quite easy to use. Information clearly set out and I found I could include my RAC break down cover.
13 luglio 2026
Risposta di RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Price gouging
I was absolutely appalled by how much they charged to cancel my car insurance. It was almost equivalent to half a year's worth of payments. I had initially looked at swapping my old car for my new car, but they wanted to charge me twice what the other companies quoted.
3 agosto 2026
Risposta di RAC Car Insurance
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were unhappy with the charges associated with cancelling your policy and with the price quoted for changing your vehicle.
We understand your concerns and would like the opportunity to look into this further for you. A member of our team will be in touch to discuss your experience and see how we can assist.
Thank you again for bringing this to our attention.
Many thanks,
Kirsty
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Great company to deal with but could…
Great company to deal with but could always be a little cheaper 😉
15 settembre 2025
Risposta di RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Impressive cover
Simple process, very reasonable cost, good cover, and free roadside assistance included (an unexpected bonus!).
Previous high-profile insurance company refused to renew my cover (at the last minute) apparently because of my age, despite my having had a clean licence for over 55 years.
23 luglio 2026
Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Ref rac van insurance my policy is only…
Ref rac van insurance my policy is only 202 just went to cancel after 2 month as sold the van and can't change onto a car so have to cancel they saying its £102 to cancel my policy 3 different cancellation fees that is a rip off I will never go with rac ever again you are ripping customers off you should be looked into for this totally illegal i will take this further not my fault you can't change to a car like over insurance companies do DO NOT GET INSURANCE WITH RAC YOU WILL GET RIPPED OFF
4 agosto 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi Paul,
Thank you for bringing this to our attention. We are genuinely sorry for the frustrating experience you’ve had while trying to cancel your van insurance policy, especially after selling your vehicle.
We would appreciate the opportunity to review your account and look into these charges for you. Please send your details to our team at socialresponders@bglgroup.co.uk, and a member of our team will reach out to you directly to discuss this further.
Rachel
£2600 theft
This company has stolen over months over £2600 by way of payments from our bank account. Sometimes £40 something sometimes £200. Differing payments Nobody will help. Nobody admits yet RAC is written on every bank entry. This is theft. This is a company that is stealing from customers. I never thought I’d need to contemplate going to the police when taking out insurance in the UK AVOID!!! I reached out to them today - but they refuse to help - preferring to keep the £2600. The answer 'Vicky' gave below is false as she is the one who is saying sorry, can't help! Police next.
4 agosto 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi John,
Thank you for bringing this to our attention. We're very sorry to read about your experience and understand how concerning this situation must be.
We take reports like this extremely seriously and want to investigate your concerns as a matter of urgency. Please send us your policy details and any relevant information via email to us at socialresponders@bglgroup.co.uk so we can urgently review the payments you've highlighted and establish what has happened.
We appreciate the opportunity to look into this for you and will do everything we can to resolve the matter as quickly as possible.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Risposta di RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I was originally going to leave RAC a review but.....
I was originally going to leave RAC & remove my partner off the policy as she has never driven the vehicle in all the time
I have had it. When I called up to cancel it I was told I would get breakdown cover with the renewal. I worked it out to see with the separate breakdown cover with new company it was about the same so decided to stay with RAC. I forgot to remove my partner from the policy. I received a letter about not declaring an accident. My partner remembered she had had a claim on her own personal car insurance on her own car in the snow. I had forgotten to ask her to be taken off the policy which I admit was my fault. I rang up regarding the matter as had a further payment of £98.00 to pay. On asking for her to be removed from the policy I was told about the payment to be made & admin fee that was taken off my card. I get notifications from my bank it showed there were 2 payments of £47+ taken out. We called back again to query this. The lady who answered apologised & said would arrange a refund which would be 7 - 10 days!! I wasn't happy about the costs etc involved in the first place but to then be told the extra payment taken by yourselves that i didn't authorise would take so long to be back in my account isn't right. I lose the money there in my account which in turn lose interest on until you can return it!! I am again out of pocket for an error taking the payment in the first place. The extra money could have been the only money I had left until my next pay day!
24 luglio 2026
Risposta di RAC Car Insurance
Hi Dean,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration this situation has caused.
We understand how upsetting it would have been to discover an unexpected duplicate payment, particularly when you were already dealing with changes to your policy. We also appreciate your honesty regarding the undeclared claim and your intention to remove your partner from the policy.
We're sorry for the inconvenience caused by the payment error and the delay in processing the refund. We understand your concerns about being without access to your money while the refund is being processed.
We'll be in touch with you directly to discuss your experience in more detail, review what happened, and address any outstanding concerns. We appreciate you bringing this to our attention, and your feedback helps us identify where we need to improve our service.
Vicky
Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Price & Service
1 agosto 2026
Risposta di RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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