Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Leggi di più
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Scopri cosa dicono le persone
My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Leggi di più
L'azienda ha risposto
I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Leggi di più
L'azienda ha risposto
I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Informazioni di contatto
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Regno Unito
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,8
Molto buono
1K recensioni
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Ha risposto al 62% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
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The delivery was fast and on time
The delivery was fast and on time. The phone is jus like new and I really like it.
1 novembre 2023
Risposta di QwikFone
Dear Minnasmanie,
Thank you so much for sharing your positive experience! We're delighted to hear that our fast and on-time delivery met your expectations. It's great to know that you are enjoying your new phone, and we appreciate your feedback on its condition.
Should you ever have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Excellent Christmas gifts
Ordered 2 phones for thr kids Christmas... there excellent condition and arrived quickly. Thankyou Qwikfone
4 novembre 2023
Non scritta su invito
Risposta di QwikFone
Dear Debbie,
Thank you so much for taking the time to leave us a review.
We're thrilled to hear that the devices you ordered for your children arrived in excellent condition and quickly. Your satisfaction is our priority, and we're delighted to have been a part of making your Christmas special. If you ever need any further assistance, please don't hesitate to reach out.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Superb phone as usual from QwikFone
Superb phone as usual from QwikFone. I have now purchased 4 phones from QwikFone and each and every one has been "like new".
They have all had excellent battery health and been in superb condition.
Each of them has arrived very well packed in a QwikFone box, with accessories, it's like getting a "new" phone.
Would highly recommend and have to done to friends who have asked me where to get refurbished phones.
3 ottobre 2023
Risposta di QwikFone
Dear Simon,
Thank you so much for your continued support and for taking the time to share your experiences with us! We are delighted to hear that you have been satisfied with your purchases.
Our team is committed to providing high-quality refurbished phones that truly feel "like new." We take great care to ensure that each device meets stringent quality standards, including excellent battery health and overall superb condition.
We also pay close attention to the packaging and include all the necessary accessories to make your experience as close to that of a brand-new phone as possible. Your recommendation to your friends is greatly appreciated, as it helps us reach more customers who are looking for reliable and high-quality refurbished phones.
Thank you for choosing QwikFone, and we look forward to serving you and your friends in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Kind regards,
Team QwikFone
Costumer Service
I bought a refurbished IPhone 12 about 9 months ago. Unfortunately the screen started to come off on the top left so I contacted QwikFone to make use of my warranty. However, as I was in Germany there was no simple solution. QwikFone offered me exceptional service to resolve the problem throughout the entire process.
1 ottobre 2023
Non scritta su invito
Risposta di QwikFone
Dear Justus,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our service.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Faultless phone condition at…
Faultless phone condition at competitive price. Definitely will buy again from them.
2 ottobre 2023
Risposta di QwikFone
Dear Florin,
Thank you for taking the time to share your experience with our service and your recent purchase. We're thrilled to hear that you were pleased with our service!
We take pride in our prompt dispatch process and are delighted to know that you found our prices to be the most competitive for the phone you were looking for and that the device is in faultless condition.
Ensuring the quality and condition of our devices is a top priority for us, and your satisfaction reaffirms our commitment to providing top-notch products to our customers.
Your positive feedback is greatly appreciated, and we hope you continue to enjoy your new phone. If you ever have any questions or need further assistance, please do not hesitate to reach out.
Best regards,
Team QwikFone
I was sold a phone that was locked to…
I was sold a phone that was locked to an organisation. It was a massive waste of time and hugely disappointing. None the less because the whole thing was dodgy. On the plus side, they processed a refund quite quickly once I sent the phone back and were very apologetic. I am not surprised!!!!!
1 ottobre 2023
Risposta di QwikFone
Dear Isis,
We appreciate your honest feedback and want to extend our heartfelt apologies for the inconvenience and disappointment you experienced with your recent purchase.
We're truly sorry for the inconvenience this has caused you. This should never have happened, and we understand how frustrating it must have been for you. Please know that we take this matter very seriously, and we are committed to improving our quality control processes to ensure that such issues do not occur in the future.
On a positive note, we're glad to hear that you received a quick refund, and our team was apologetic. Your satisfaction is important to us, and we're determined to learn from this experience and enhance our services accordingly.
Your feedback serves as a valuable lesson for us, and we appreciate your understanding and patience throughout the resolution process.
If there's anything more we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We genuinely hope that you might consider giving us another chance to provide you with a better experience in the future.
Once again, we apologise for the inconvenience and thank you for your feedback.
Kindest regards,
Team QwikFone
Very quick despatch,great value
Very quick despatch.
The cheapest price for this phone I could find.
The phone is in immaculate condition.
1 ottobre 2023
Risposta di QwikFone
Dear Scott,
Thank you for taking the time to share your experience with our service and your recent purchase. We're thrilled to hear that you were pleased with our service!
We take pride in our prompt dispatch process and are delighted to know that you found our prices to be the most competitive for the phone you were looking for.
Moreover, we're thrilled to learn that your phone arrived in immaculate condition. Ensuring the quality and condition of our devices is a top priority for us, and your satisfaction reaffirms our commitment to providing top-notch products to our customers.
Your positive feedback is greatly appreciated, and we hope you continue to enjoy your new phone. If you ever have any questions or need further assistance, please do not hesitate to reach out.
Best regards,
Team QwikFone
Phones came in Retail Demo Mode.
They sent me a Google Pixel 6 that was in great condition, but unusable because it was stuck in Retail Demo Mode. I'm not sure what that means about where they get their phones, but it's not a good look.
Against my better judgement I returned the phone and asked them to send a replacement, because I was pressed for time. Unbelievably the exact same thing happened again, despite the fact I asked them to double check before they sent it.
I returned it again and asked for a full refund, which I eventually got. The entire saga took just over 2 weeks from my first order, until the refund was issued; which was stressful and obviously I was without a new phone for that time.
I've given them a second star just because both returns were free and a relatively easy process. They didn't quibble about either one. But that's about as good as the experience got.
6 settembre 2023
Risposta di QwikFone
Dear William,
Thank you for taking the time to leave us a review.
We are sorry to hear about your negative experience with our service, and we want to sincerely apologize for the inconvenience you faced. Your feedback is valuable to us, and we take it seriously.
It's disappointing to hear that you received a Google Pixel 6 stuck in Retail Demo Mode not once, but twice. This certainly does not reflect the high-quality standard we aim to maintain in our products. We will investigate this issue thoroughly to ensure it does not happen again in the future.
We understand that your time is valuable, and the delays and stress caused by this situation were not ideal. We appreciate your patience throughout this process, and we're glad that our returns process was relatively hassle-free for you.
Please be assured that we are continuously working on improving our processes and quality control to provide a better experience for our customers. Your feedback helps us identify areas for improvement, and we are committed to making necessary changes to avoid such issues in the future.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We would appreciate the opportunity to regain your trust and provide you with a better experience in the future. Thank you for taking the time to share your feedback.
Kindest regards,
Team QwikFone
Again a superb Phone and immaculate
Again a superb Phone and immaculate! Thanks guys!
DF Hampshire
21 settembre 2023
Risposta di QwikFone
Dear DF Hampshire,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
My second phone form QwikFone.
My second phone form QwikFone in two years. Impressed by both the quality and the back up service. Both phones have been in very good as new condition, without a mark on them as far as I could see. Prices are good, and I know from my first purchase that the guarantee will be honoured very promptly if necessary. I can't fault the quality or service I have had.
20 settembre 2023
Risposta di QwikFone
Dear Simon,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product and the service.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Amazing
Amazing! Ordered iwatch 8. It was spotless, good as new and battery health 100%. Didn’t expect it. I am glad I ordered.
14 settembre 2023
Risposta di QwikFone
Dear Honeyksha,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Risposta di QwikFone
Dear Lindsey,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions, need assistance, or have more feedback to share, please don't hesitate to reach out to our customer support team. We're always here to help.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Kindest regards,
Team QwikFone
Apple Watch 7
Great experience. Apple Watch 7 - as new condition, quick delivery and good comms. Will use again for sure. Thanks!
4 settembre 2023
Risposta di QwikFone
Dear Richard,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone arrived quickly (next day)
Phone arrived quickly (next day). Ordered 'like new' and the phone was in perfect condition. Really pleased with the delivery speed and the price paid.
30 agosto 2023
Risposta di QwikFone
Dear Dan,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Quick services and quality customer service
I took to them my HP laptop which had got audio issues but l was surprised that it was fixed with in a space of any 30 minutes and on very a low charge. Their customer service is top notch. I strongly recommend them.
6 settembre 2023
Non scritta su invito
Risposta di QwikFone
Dear Vian,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Perfect phone at a great price
Ordered Samsung Note 20 Ultra and phone delivered was in new condition and arrived on time.
I've bought refurb before but only from Music Magp, but this company was £40 cheaper. However, I was a bit nervous, especially as the condition was described as 'fair'.
Surprised and delighted to receive what appears to be a brand new and unused phone, that still had the original Samsung S20 Ultra logo film on screen and around phone edges.
Amazing phone at an amazing price, and with three teenagers at home we will defo use this company again! Really exceeded expectations :)
21 agosto 2023
Risposta di QwikFone
Dear Stephy,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Why buy new, this refurbished phone is just as good
Bought a Pixel 6a for sons birthday as first phone, didn't want to buy new and actually why would you - the phone received cannot be distinguished from a brand new one! Only difference is the packaging (which is also excellent) and you get a charger, which you don't with a new one. Phone arrived quickly and very securely packaged, looks and works as if factory new, so very happy and would definitely recommend, especially as also the best price I found anywhere for this phone. Win-win all round!
2 agosto 2023
Risposta di QwikFone
Dear Simon,
Thank you for the time taken to leave us a review.
We are glad to hear that you and your son are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Refurbished Galaxy S20
Just received my refurbished Galaxy S20 5G. You would not know it is a second hand item, absolutely spotless and works as expected. Would recommend to anyone, no need to pay for a brand new device when the refurbished ones are this good
31 agosto 2023
Non scritta su invito
Risposta di QwikFone
Dear Nigel,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Super impressed with Quikfone
Super impressed with Quikfone. Phone was like new, price was great, delivery was super quick and they sorted out my stupid mistake (I ordered the wrong colour) with no fuss whatsoever. Would recommend.
2 agosto 2023
Risposta di QwikFone
Dear Will,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
The phone was exactly as described if…
The phone was exactly as described if not better.
The communications were excellent and they were very helpful, I would certainly recommend them.
15 agosto 2023
Risposta di QwikFone
Dear Iain,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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