Quick Man and Van Recensioni 

812
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Absolutely terrible service. DO NOT USE! Driver turned up late, did not help load the van and instead was on his phone, unloaded three pieces of furniture and then decided to return home as h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Andrii could not have been more professional, polite or helpful. Punctual and fully prepared, he worked fast but never rushed and always with due diligence. A pure pro. Would highly recommend and hope... Leggi di più

Valutata 5 stelle su 5

Viktor was excellent. Communication was great from the start and throughout, driver arrived on time with all the equipment needed. Extremely polite, helpful and friendly. Would defuse again.

Valutata 5 stelle su 5

Very user friendly website. I was able to book a man with a van at very short notice. Paid a deposit and the rest in cash to the driver. The driver was extremely helpful, worked quickly yet handle... Leggi di più

Dettagli dell'azienda

  1. Ditta di spedizioni
  2. Servizio di corriere

Informazioni fornite da varie fonti esterne

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

812 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(812)

108 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Makes the stress of moving easier

The process of booking a driver was simple, instead of having writing an inventory, like many other man and van websites, you can just hire the van and man that you want by the hour. Extremely cost effective prices too, for the quality of experience that I had. Driver was on time, respectful and extremely efficient.

1 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Poor service

If I could give 0 stars I would do, before booking read terms and conditions, broke things in my house costing me hundreds of pounds to repair and replace, refused to compensate me as never contacted them in 24 hours

After a reply it was reported on my side in 5 days not 7, your drivers will admit there faults if you asked them and there is evidence from the day that has not been altered

17 luglio 2025
Non scritta su invito
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Risposta di Quick Man and Van

Thank you for your feedback. We always encourage customers to carefully read the Terms and Conditions before booking - not because there are any surprises, but because our terms follow standard industry practices, particularly in relation to claims and insurance procedures.

In your case, the damage was reported 5 days after the booking ended. Unfortunately, this falls well outside the required 24-hour reporting window clearly stated in our terms. This isn’t an arbitrary rule - insurance companies require prompt notification in order for a claim to be valid. If the driver is not informed in time, they lose the ability to claim on their side too.

It’s also a matter of common sense: after several days, it's impossible to verify what happened, especially since only the customer has access to the property during that time. As extreme as it may sound, anything could happen in 5 days - and it would be unfair to hold someone responsible without clear, timely evidence.

We understand that damages are frustrating, but timely communication is essential to help us help you.

As for driver admitting the fault - we asked them and they said there was no damage caused by them.

Valutata 5 stelle su 5

Quick, efficient, respectful.

Driver arrived on time. He was friendly, respectful, efficient and careful with my belongings. The online booking system was easy to use, pricing transparent. I will use this service again and recommend 100%

22 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Five stars - excellent service!!

Amazing company, best one I've ever used. The drivers and customer service are exceptional and one of the best I've ever experienced. I will be using them again, highly recommended. A special shoutout to Mark who went above and beyond to accommodate my needs during a last minute unexpected change of circumstances. 5 stars!!

4 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

3 hours late, no apologies, thoroughly unpleasant

On 5 June I booked a van and a man for 4.5 hours starting at 11.30am on 15 June through Quick Van and Man to move my son’s possessions from Eastbourne to Tunbridge Wells. On 11 June the man I had carefully selected for his reviews called to say that he could no longer do the move but Quick Van and Man would supply a replacement.
At 11.30 on 15 June there was no sign of the van and calls to the driver went unanswered, at 11.45 I called the support line, the lady said she could source another van and man in an hour and I got an email to say my booking was changed to 12.50.
At circa 12.15 I got a call from the booked driver to say that he had lost his phone and was in London (so he could never had got to me for 11.30) and he would be with us in two hours, I got another email from support to say my booking was changed to 13.50. The support number went unanswered thereafter. The man eventually arrived at 14.30 in a very tired van with a broken rear door, no apologies for being 3 hours late!
I had shown on the booking form that the move was from a first floor to a first floor but in the event several people both ends helped to load and unload the van despite which the man grumbled that there was too much for one man and that I should have booked two men. In the event it only took 3 hours to load drive and unload compared to the 4.5 hours I had booked for, so what was there to complain about?
I suggested to the man that due to him being 3 hours late, which had caused a great deal of difficulty to me and my son as we had commitments that evening, and it only taking him 3 hours to do the move, that we shouldn’t pay him for the full 4.5 hours, no chance!
The man was unpleasant and unapologetic.
I sent a follow-up email to Quick Van and Man via their website, no response.
Do not use Quick Van and Man!

15 giugno 2025
Non scritta su invito
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Risposta di Quick Man and Van

Dear Bill
I am sorry about bad experience with the driver. Because the driver demonstrated to have an unprofessional conduct we decided to let him go so he will no longer serve any customers from our platform. Sorry for the inconvenience. Please see our email reply for more details.

Valutata 5 stelle su 5

The two-person team were excellent

The two-person team were on time, well prepared, careful, respectful and friendly. This was a much better option for me than the twice-as-expensive big companies that gave me cookie cutter estimates.

26 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. Van driver arrived on time, was very polite and loaded the van with care. Unloaded at destination speedily and with care.

16 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Online booking process was really straight forward. I did have to amend my booking and so I called them, and their customer service over the phone was great. The driver, Adrian was really professional, communicative and considerate. Great experience overall.

11 giugno 2025
Non scritta su invito

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