TV Box folded in half
Ordered a Tv box, 4 corners and some Bubble wrap.
The Bubble wrap was all but useless, it looked like it had been trampled on and many of the bubbles were popped flattened, so when I put round the TV the screen was not protected, I had to rush out to argos and by more bubble wrap.
The 4 corners were very good and did an excellent job.
The box arrived with a hole/damage on it like some thing had hit it but this did not show any damage on the transit wrapping so was not caused by the carrier, the box was also folded, so the two main flat sides which would cover the TV screen and rear had a crease down the centre which makes the box less sturdy. When I folded one of the end flaps down it litteraly just ripped along the bend that had been made by the folding. While I understand the boxes come flat packed I did not know this would include them being bent and folded where they should not be.
The delivery was very fast although being kept updated was poor, after receiving email to say it was shipped with tracking number, the parcel shown as waiting to be received by fedex right up to the evening of the 6/05, On fedex it said expected delivery friday 07/05, the next morning 07/05 fedex is at my door with the package, the tracking had changed to we have your parcel at 6.30 am on the 07/05 then 6.59 out for delivery.
If the bubble wrap had not been cheap damaged and the box had not been folded in half I would of give this a 5 star even with the lack of tracking.
I had no choice but to use the items as I have a collection booked to collect the TV in the morning.
Order #9948
TV moving box designed for safe transport next to a flat-screen television, suitable for screens from 24 to 70 inches.
£14.99
Bubble Wrap 500mm x 5m
£3.99
Foam Corner Protectors Pack of 4
£3.99
Subtotal · 3 items £22.97
Shipping £4.99
Total GBP £27.96
After leaving my review the owner of this company phoned me up and went through everything with me, apologised and told me he had refunded me a percent of my payment.
I was shocked to hear he was willing to do this, not many companies would deal with a problem so fast and in a good way, For this I changed my rating as I feel this was dealt with professionally.
Risposta di Black Country Boxes
Firstly, we’d like to apologise again for the issues you experienced with the bubble wrap and the condition of the box on arrival. This is not the standard we aim to provide, and we completely understand your frustration, especially with a scheduled TV collection the following morning.
We really appreciate you speaking with us directly and giving us the opportunity to put things right. Customer feedback is extremely important to us and helps us continue improving both our packaging and delivery experience.
We also appreciate you recognising our efforts and updating your review accordingly.
Thank you again for your order and support.
Kind regards,
Black Country Boxes
