Amazing price and good delivery window for my lovely Fat Face linen blend dress. Kept me cool and floaty during the recent heat wave.
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Scopri cosa dicono le persone
Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Leggi di più
L'azienda ha risposto
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Leggi di più
L'azienda ha risposto
Like the choice of products, but error occurred with incorrect item being sent
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di abbigliamento per bambini
- Fornitore di abbigliamento
- Negozio di abiti
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Informazioni di contatto
38A Holmethorpe Avenue, RH1 2NL, Redhill, Regno Unito
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Eccellente
1K recensioni
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Poor customer service
I have happily purchased from this company several times however the last item I purchased was clearly labelled incorrectly. I bought through eBay and contacted them accordingly to arrange a return which I had to pay for. They said once the item was returned they would measure it and if it came up small they would refund the postage.
They did neither and are now saying they cannot refund the postage because I did not open a faulty return through eBay, just notified them.
It’s a small amount it is the principal and if they’ll behave badly on this amount what else might they do.
It’s a shame because I’ve found them reliable and good value previously but they won’t be getting my custom again.
2 agosto 2024
Non scritta su invito
Risposta di Quality Brands Outlet
Dear Jacqueline,
we're sorry to read your review. As we explained in our communication, when you purchase through eBay, if you felt that the item is faulty, you need to open a return based on the item being faulty, that way you will be sent a postage-paid returns label and not be left in the position where you will have to cover the postage. This process is written on the paperwork which we include with each order.
We have provided a full refund but cannot send more money than you paid as the eBay system does not allow us to make overpayments to you. We agree it's a small amount but sadly the eBay process does not allow us to go beyond this.
We are sorry to have lost your custom and will always look to serve customers to the best of our ability.
best wishes
Customer Service
Quality Brands Outlet
The service is quick
The service is quick, the clothes are good but the returns process could be much better. It would be helpful if returning items was more convenient. Eg print returns label or QR codes and deduct cost of returns from refunds.
7 agosto 2024
Risposta di Quality Brands Outlet
Dear Gail
Thank you for your review. We do include full instruction on returns inside all parcels sent. We will take on board your feedback and look at how we can improve this part of our process.
Thank you for taking the time to leave constructive feedback.
best wishes
Customer Service
Quality Brands Outlet
Fast delivery and great quality dress…
Fast delivery and great quality dress at a low price
30 luglio 2024
Risposta di Quality Brands Outlet
Dear Katherine,
Thank you for your review and feedback. All feedback is welcome and we are always happy to receive 5 Star feedback. 😊
Best wishes
Customer Service
Quality Brands Outlet
I was very disappointed with the…
I was very disappointed with the quality of the shirt.poor value for money and no instructions about how to return the item which I do now want, for the price this is a very very poor buy
29 luglio 2024
Risposta di Quality Brands Outlet
Dear Jody,
We are very sorry to read your feedback and learn that you are disappointed with the quality of the Seasalt item you received. We sold over 1.500 units and this is the first time we have received feedback like this for that item. The item is already 70% cheaper than the price customers would pay at the official retailer and there was an extra 15% discount on the date of the purchase.
Just to clarify, this item is a summer shirt and, therefore, a very lightweight material.
We are very sorry that you could not find the instructions on how to return the item.
On the reverse of the invoice received with the parcel, there are instructions on how to proceed with returns and exchanges. On our website, you can also find at the bottom of the page a tab called "Returns", when clicking there it takes you to a page with all the information required.
We have put the link below for more information on how to return.
https://qualitybrandsoutlet.com/pages/returns
If you need any further support, please get in touch with our customer service team and we will be more than happy to assist you.
Best Wishes,
QBO Team
Very Satisfied
Order arrived in excellent condition in good time. The prices were extremely good. The dresses I ordered were as described and a very good fit. I would certainly order from Quality Brands Outlet again.
5 agosto 2024
Risposta di Quality Brands Outlet
Dear Gabrielle,
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Incorrect item was sent item received…
Incorrect item was sent item received was completely different to the item ordered
5 agosto 2024
Risposta di Quality Brands Outlet
Dear Linda,
We are very sorry to learn you have received the incorrect item. This is not the standard of our services.
Our packing and dispatching system is very manual and despite our attention to detail and super care while doing this process, as we are humans, occasionally we can make mistakes. We are very sorry about that.
We always encourage customers to get in touch with us before leaving feedback, as we can put things right once we acknowledge the problem.
We have sent you an email, please get in touch with our customer service team to make sure we put things right.
Looking forward to hearing from you.
Kind Regards,
QBO Team
Risposta di Quality Brands Outlet
Dear Harriet,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Great Company
I have purchased from Quality Brands Outlet a number of times, there is always a large and varied amount of discounted clothing, simple to use website and easy ordering process. Dispatch and delivery is quick.
2 agosto 2024
Risposta di Quality Brands Outlet
Dear Lauren
Thank you for your kind feedback. It means a lot to us to hear it.
We love having you as our loyal customer.
Thank you for your constant trust.
We can't wait to serve you again.
Kind Regards,
QBO Team
Risposta di Quality Brands Outlet
Dear Alison
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Risposta di Quality Brands Outlet
Dear Susan,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Very pleased with my purchase juicy…
Very pleased with my purchase juicy couture crop girls jog suit age 9-10 , good quality, great price and fast delivery, will shop again!
30 luglio 2024
Risposta di Quality Brands Outlet
Dear Shaz,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
A happy first experience.
I’ve never used this company before but I’m glad I did.
Easy ordering, fast delivery and the jeans I ordered fit perfectly and are great quality. I’m very happy with the price and will use this company again.
22 luglio 2024
Risposta di Quality Brands Outlet
Dear Angela,
Thank you so much for your 5-star review.
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent value
Excellent value. Free postage. Quick service and great Sea Salt clothes at good prices.
26 luglio 2024
Risposta di Quality Brands Outlet
Dear Pam
Many thanks for your feedback. It means a lot to us.
we are very happy to hear that you had a great experience shopping with us and that you love your purchase.
We look forward to serving you again.
Enjoy your new garment.
Warm wishes,
QBO Team
Bargain clothes
Bargain clothes, especially with extra discounts. Quick speedy arrival so was able to wear my new Seasalt top & gift Seasalt dresses very quickly. Many thanks!
26 luglio 2024
Risposta di Quality Brands Outlet
Dear Joy,
Many thanks for your lovely feedback and for your 5-star review.
We are so pleased to learn that you had a great experience shopping with us
Enjoy your new garment.
We look forward to serving you again.
Warm Wishes,
QBO Team
Risposta di Quality Brands Outlet
Dear Carol
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Never got a refund!
The chinos I recieved were small although usually I buy sizes 12.I sent the parcel back and had to pay for signed delivery 5 pounds.I never got a refund!Won't use this company again!
15 luglio 2024
Risposta di Quality Brands Outlet
Dear Natalya,
We're sorry to read your review. We always refund returns when received so are concerned that you have returned something and the item has been lost in transit. Have you checked the tracking of the item you posted to see if it's been delivered? If not, then we would recommend contacting the courier and report it as lost and look to claim compensation from them.
Checking our messages, you haven't contacted us before now, therefore it would always be advisable to contact us so we can help.
Our contact email address is info@qbodirect.com
Please do get in touch and we will be able to help.
best wishes
Customer Service
Quality Brands Outlet
Risposta di Quality Brands Outlet
Dear Jackie
We are so pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Happy they had my size & great outlet…
Happy they had my size & great outlet price. Arrived quickly. Will definitely use again!
22 luglio 2024
Risposta di Quality Brands Outlet
Dear Patricia
Many thanks for your feedback. It means a lot to us.
We are so pleased that you found at QBO what you were searching for.
Enjoy your new garment.
Warm wishes,
QBO Team
Have bought 3 pairs of marks & Spencer…
Have bought 3 pairs of marks & Spencer cropped jeans so far, they fit like a glove and are superb quality. Very quick delivery would buy from this company again. Above and beyond customer service.
15 luglio 2024
Risposta di Quality Brands Outlet
Dear Christine,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are so please to learn that you found good products in our store and that the deliverywas very quick.
Enjoy your garments.
We look forward to serving you again.
Warm Wishes,
QBO Team
Great value,great service.So pleased I found this site
So pleased I found this site. Fast delivery and great quality clothes and the best thing is the prices. What more can you want. First stop for any item I,m after.
27 luglio 2024
Non scritta su invito
Risposta di Quality Brands Outlet
Dear Dee,
Many thanks for your lovely feedback and for your 5-star review.
We are very pleased that you found us, and that we met your expectations.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
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