Amazing price and good delivery window for my lovely Fat Face linen blend dress. Kept me cool and floaty during the recent heat wave.
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Scopri cosa dicono le persone
Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Leggi di più
L'azienda ha risposto
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Leggi di più
L'azienda ha risposto
Like the choice of products, but error occurred with incorrect item being sent
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di abbigliamento per bambini
- Fornitore di abbigliamento
- Negozio di abiti
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Informazioni di contatto
38A Holmethorpe Avenue, RH1 2NL, Redhill, Regno Unito
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
Not sure about the Quality Control…
Not sure about the Quality Control here. I bought two shirts which were meant to be the same size. One fitted perfectly (which I kept) and the other was at least two sizes too big (which I had to return). As the fault was not mine, but theirs, I object to having to pay return postage for returning something that was so obviously wrong.
2 Oct 2024 - In response to Quality Brands answer .... Funnily enough the blue Size 14 shirt (MS0220_Mid Blue_14) which was labelled "oversized" fitted perfectly; the other size 14 shirt (MS0212_Orange_14) was not labelled "oversized" but in reality was more of a size 18/20. This is why I'm annoyed. I understand the word "oversized" but the yellow/orange shirt (MS0212_Orange_14) was not described as such and therefore it should have fitted me. There is something very amiss with either your sizing or your descriptions
23 settembre 2024
Risposta di Quality Brands Outlet
Dear Linda, Thank you for your feedback.
We are very sorry to read your comments about your experience shopping with us. We always encourage our customers to contact us directly if they experience an issue with their order so that we can give it special attention. This information is provided on the back of the invoice received with the parcel.
This is the first time we have heard about your problem. Please let us explain.
The two items you purchased, are different styles, despite being both from the same make, they are oversized shirts and therefore the sizes are slightly different. It is not because of the quality control of the item, but because they are different styles.
On our website, there is our return policy (as well as on the back of the invoice received with the order)
https://qualitybrandsoutlet.com/pages/returns
We advise customers to contact us if there is a problem with the item. However, we did not receive any communication from you before this feedback.
We can confirm that we have received your return and it was processed on the same day of its arrival. The item is not found to be faulty.
If you need any further assistance, please do not hesitate to contact customer service support.
Kind Regards,
QBO Team
Risposta di Quality Brands Outlet
Dear Linda
Many thanks for your feedback and kind words.
We are very happy to know that the delivery of your parcel was prompt.
We hope to serve you again soon.
Enjoy your new garment.
Have a lovely day,
Warm Wishes,
QBO Team.
Super fast service
19 settembre 2024
Risposta di Quality Brands Outlet
Dear Peter,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Great selection of sizes and choice
Great prices. Fast delivery. Usually great selection of sizes.
12 settembre 2024
Risposta di Quality Brands Outlet
Dear Elisa,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are very pleased that you could find what you needed.
We look forward to serving you again.
Warm Wishes,
QBO Team
M&S boat neck jumper
The jumper I bought was lovely quality and it arrived a couple of days after ordering. I've had a few things from them in the past and will continue to browse through the site to see what's available.
17 settembre 2024
Risposta di Quality Brands Outlet
Dear Alison
We are pleased to find out you had a good experience shopping with us more than once.
Thank you for your loyalty and 5-star feedback. This really motivates us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Risposta di Quality Brands Outlet
Dear Rodger
Many thanks for your feedback. It means a lot to us.
We are so pleased that you got what you needed, for a fraction of the price and with a quick delivery.
Enjoy your new garment.
We look forward to serving you again.
Warm wishes,
QBO Team
Ordered sea salt dress in regular…
Ordered sea salt dress in regular length, but received longer length option. Contacted customer service as I was not happy to pay for return postage for mistake that was not mine. I was asked to send photo of issue with dress. As the label was blacked out, I didn’t see how photo could show what length the dress was. Explained this in return email. Decided to return item at my own expense and never to order anything from this company again. Received email with link to print paid returns label, which is what should have happened when I first emailed. By this time I had lost will to live and had returned at my own expense. Dress also had unpleasant smell, but would have washed had it been correct size that I ordered.
21 settembre 2024
Non scritta su invito
Risposta di Quality Brands Outlet
Dear Patricia,
we are sorry to read your review. We tried really hard to resolve the problem, asking for a photo at the beginning is standard practice and was not meant to cause offence however you took it badly and we were not able to turn this around as you had taken maor objection to being asked to send a photo.
We offered a postage paid collection and a replacement but nothing would now help change your mind about the situation. We always want to give excellent customer service which is why sometimes a photo can help us to resolve things quicker or smoother.
We're not sure about the item having a smell as we've not received it back yet, however, we've sold 100's of this style and not had this feedback before and have also checked the stock in our warehouse and it is all 100% perfect. We operate from a modern and heated warehouse facility so we are unsure of the validity of this comment. (until we receive the garment).
Finally, we do apologise again for any inconvenience.
best wishes
Customer Service
Quality Brands Outlet
Impressed 5star
16 settembre 2024
Risposta di Quality Brands Outlet
Dear Customer,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Risposta di Quality Brands Outlet
Dear Martin
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Good quality Beefeater and easy payment…
Good quality Beefeater and easy payment via Apple Pay
12 settembre 2024
Risposta di Quality Brands Outlet
Dear Hester
Thank you for your kind feedback. It means a lot to us to hear it.
We hope you enjoy your new Great British Bear.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent
Took a chance on these M&S jeans, perfect fit, quickest delivery ever!! And most importantly will order again .
10 settembre 2024
Risposta di Quality Brands Outlet
Dear Vivienne
We are pleased to find out you had a good experience shopping with us. Thank you for the trust and leap of faith in our company.
We are pleased to see we met your expectations.
We can't wait to serve you again.
Kind Regards,
QBO Team
Absolute poor
Absolute poor, ordered true religion joggers in a M got a L, the label looked liked it was stitched on and then written by pen the size M, while the L label was just under I, futher more the quality was so poor almost definitely fake, I would be careful before you buy becuase your return is charged to you. Not good at all. Stay away.
4 settembre 2024
Risposta di Quality Brands Outlet
Dear Jason,
We're sorry to read your review and very concerned. We have looked at the garments you were supplied. The labelling had been hand written and this was because the original size label had been removed from the factory when sold. We sometimes do buy ends of lines from factories which is why we are able to sell garments at substantial discounts to the original high street price. Many customers weigh up the price versus the need to have an inside label and are more than happy to offset the price for this.
We have also checked the sizing against the size chart and our other stocks and it does appear to be correct.
Finally we 100% dispute any accusation of selling fake or counterfeit goods. It is illegal and we work hard to buy and sell only genuine goods, we are not prepared to risk having any counterfeit goods in our stocks to make a quick pound when our reputation has been hard earned over many years for supplying genuine quality branded products.
best wishes
Customer Service
Quality Brands Outlet
Risposta di Quality Brands Outlet
Dear S
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
Great price and service.
11 settembre 2024
Risposta di Quality Brands Outlet
Dear Cris
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Very nice dress from Seasalt but had to…
Very nice dress from Seasalt but had to have the length altered as it seemed uneven at the sides and I am quite short. It also smelt funny so washed it and it is fine now.
30 agosto 2024
Risposta di Quality Brands Outlet
Dear Maureen
We are pleased to find out you are happy and satisfied with your purchase, despite the small inconvinience you mentioned.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
Great
Ordering was so easy and stress free.prices were very competitive,delivery was very quick, quicker than quoted. Would definitely use again
6 settembre 2024
Risposta di Quality Brands Outlet
Dear Rachel,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We are pleased to learn that you had a good experience shopping with us especially since we will beseeing you again here at QBO.
We look forward to serving you again.
Warm Wishes,
QBO Team
First time I used this store
First time I used this store. Found some great quality clothing at a very reasonable price. Arrived quickly. Thank you
6 settembre 2024
Risposta di Quality Brands Outlet
Dear Barbara
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Not positive
The item arrived promptly but the size was incorrectly labelled and was several sizes too large.
27 agosto 2024
Risposta di Quality Brands Outlet
Dear Ann
we're very sorry to read your review. We've double checked our emails / messages and don't appear to have been contacted by you about this problem. If an item is incorrectly labelled then we would welcome the opportunity to put things right by organising a return or exchange. Please do get in touch with us at info@qbodirect.com and we will do our best to sort this out. For information, you have 60 days to organise a return when you purchase from our website.
We hope to hear form you soon.
best wishes
Customer Service
Quality Brands Outlet
Risposta di Quality Brands Outlet
Thank you for taking the time to leave a review. All feedback is welcome and we use this to share with the whole team about both good and bad experiences.
best wishes
Customer Service
Quality Brands Outlet
First time customer
Great first experience and wouldn't hesitate to order again. Very fast delivery.
2 settembre 2024
Risposta di Quality Brands Outlet
Thank you so much for taking the time to leave a review. We're really happy that you were happy ☺️
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