Puzzle Post Recensioni 703

TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Valutata 5 stelle su 5

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. Fornitore di regali aziendali
  3. Negozio di giochi da tavolo
  4. Negozio di articoli per feste
  5. Produttore di giochi e giocattoli

Scritti dall'azienda

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

703 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great company to work with!

Great company to work with!
I am in the US and my order needed to ship to the US. We had a couple technical hiccups getting that international order situated but the communication from your team was quick & courteous. I couldn't have asked for better service. And my order arrived really fast! Keep up the great work!

26 settembre 2025
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Risposta di Puzzle Post

Hi Traci,

I'm super glad we could resolve the issues with the tariffs and get your order to you quickly.

Thanks so much for the kind words :)

Tom

Valutata 5 stelle su 5

I'd like to leave a review after Xmas

I'd like to leave a review, after we've used the advent calendars and Xmas crackers :-)

22 settembre 2025
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Risposta di Puzzle Post

Hi Marlis,

Understandable - please do update your review once you've used the products :)

Unfortunately, we have to send out review invites to all orders (to avoid bias) so we can't exclude orders with Christmas crackers.

All the best,
Tom

Valutata 5 stelle su 5

Excellent game

Excellent game, we all had fun and great communication with the company

27 settembre 2025
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Risposta di Puzzle Post

Hi Brigette,

I'm super glad you all enjoyed the game! Thanks for taking the time to leave a review 😊

All the best,
Tom

Valutata 5 stelle su 5

Excellent customer service

The customer service is absolutely excellent. Any query has been dealt with swiftly and with humour. I have altered delivery address with no problem and email receipt sent to confirm. Absolutely recommended organisation. AAA***

25 settembre 2025
Non scritta su invito
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Risposta di Puzzle Post

Thanks so much for taking the time to leave a review, Marion! I'm glad we could impress with the efficiency of our service 😊 – Tom

Valutata 5 stelle su 5

So much fun!

The Traitors Christmas Crackers are an absolute hit! The game was really easy to follow, even for those who hadn’t seen the series, and we were all in stitches by the end. It brought so much laughter and excitement to the table, perfect for keeping everyone entertained after Christmas dinner. A brilliant mix of fun and a little bit of friendly competition. Definitely a must-have for Christmas this year!

18 settembre 2025
Non scritta su invito
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Risposta di Puzzle Post

Hi there, thanks so much for the review, we're super glad you had so much fun with the Traitors Crackers! – Tom

Valutata 5 stelle su 5

A well structured and fun group game

A great format for playing the classic traitors game! Everyone quickly got involved and loved it even some people who hadn’t seen the show. Perfect for round the table/would work really well extended over a whole evening or even weekend!! Would def recommend

19 settembre 2025
Non scritta su invito
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Risposta di Puzzle Post

Hi Poly, thanks for your review! I'm glad you and your group had great fun with the Traitors crackers 🕵🏻‍♂️ – Tom

Valutata 5 stelle su 5

Received

Received , customer service was very helpful

26 agosto 2025
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Risposta di Puzzle Post

Hi Patrick,

I'm glad we could resolve the delivery issue for you and you've received your order!

All the best,
Tom

Valutata 1 stelle su 5

Missing pieces spoiled a potential great puzzle

Bought these as a trial run for activities for a party, the puzzles that we did have were great and a good mix for all people to be able to get involved. Great that you get two copies. However 2 of the 9 puzzles were missing so we could not complete the game without having to get the answers from the website. A disappointing ending to what should have been a good night.

13 settembre 2025
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Risposta di Puzzle Post

Hi Sam,

I'm so sorry that you were missing two pieces from your puzzle and for the disappointment this caused. Each game is packed by hand and we clearly made a mistake in this case, so I do apologise.

I've reached out to you via email so that we can sort something out for you to make up for this.

All the best,
Tom

Valutata 5 stelle su 5

Perfect swap experience

I received two gifts of the same puzzle. Great communication and one was swapped for another in a no hassle exchange which just required me picking up the postal tab. Very friendly and personal response from a lovely company. We enjoyed the puzzle - solved with 9 mins to spare!

12 agosto 2025
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Risposta di Puzzle Post

Thank you so much for your kind words! I'm really pleased to hear that you found the exchange process smooth and you felt well looked after – that’s exactly what we strive for.

Great to hear you enjoyed the puzzle (and with 9 minutes to spare – impressive!). We really appreciate you taking the time to share your experience. 🧩✨

Many thanks – Tom

Valutata 5 stelle su 5

An entertaining experience.

Generally we found this game absorbing and required our full attention. The clues were clearly set out and easy to follow. This was not to say that they were easy to solve and needed our full attention. Having done a few of this type of game before we only needed to use one of the hints provided which could be useful when things proved difficult. The suggested time was about right. All in all an entertaining experience well worth the cost.

18 agosto 2025
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Risposta di Puzzle Post

Hi Stewart,

Thank you for your review of Who Let the Dogs Out, I'm super pleased you enjoyed our new Cold Case format!

There's more in the pipeline so watch this space :D

Many thanks,
Tom

Valutata 4 stelle su 5

Fun to play as a family

We played as a family and really enjoyed solving the puzzles, which were varied and sufficiently challenging. We would have liked two copies of each puzzle, as we have had in all other Puzzle Post games.

15 agosto 2025
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Risposta di Puzzle Post

Hi Jill,

Thanks for the review! I'm glad you enjoyed the first of our cold case games. I've passed on your feedback to the product team. We went with one copy as there are more pieces to go around than in our 'escape room in an envelope' range and it's aimed at a slightly smaller group size of 1-6.

There are more games in the pipeline so watch this space :)

Many thanks,
Tom

Valutata 2 stelle su 5

frustrating

as someone who loves escape rooms and is pretty good at figuring out whodunits, i thought i would be good at this. it took 4 college educated adults over 2 hours to figure out only half the answers. the hints are not helpful at all. Some of the clues are so simple that a five-year-old could do them, and some are so convoluted that we didn't even understand them after reading the answer.

31 agosto 2025
Non scritta su invito
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Risposta di Puzzle Post

Hi Julia,

I'm sorry that you found the puzzle frustrating. Can you get in touch at theteam@puzzlepost.uk and I'll be able to sort something out for you?

Many thanks,
Tom

Valutata 5 stelle su 5

Top Notch Escape Game Experience!

High quality products with an amazing attention to detail. Order was shipped quickly!! Will order future puzzles!!

8 agosto 2025
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Risposta di Puzzle Post

Hi Lesley.

Great to hear that you love our envelope escape rooms and that you'll be coming back for more! We've got an exciting pipeline of new products so watch this space :D

Many thanks,
Tom

Valutata 5 stelle su 5

The secret set

Fast delivery. Great game. Took 5 of us about an hour and a half to do.

14 agosto 2025
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Risposta di Puzzle Post

Hi Cressida,

Thanks for leaving a review, I'm glad you enjoyed the game!

Many thanks,
Tom

Valutata 5 stelle su 5

Excellent

Excellent! We had a problem with our purchase and the Puzzlepost team resolved it really efficiently. Great escape room game in an envelope and excellent customer care! Would definitely recommend.

4 agosto 2025
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Risposta di Puzzle Post

Hi there,

Thanks so much for your review! I'm glad you enjoyed your puzzle and we were able to resolved your issue promptly.

Many thanks,
Tom

Valutata 5 stelle su 5

Love these games

Love these games, because they are not linear every one in the team can be clue busting at the same time.
Some clues are fairly straightforward others are much more difficult, which works well with a mixed team.
We love them so much we have completed all the adult puzzles from Puzzle post, Waiting for some new ones to be added.

21 aprile 2025
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Risposta di Puzzle Post

That's exactly what we go for Janet - a good mix of difficulties! Expect new games coming out in the next few months!

Valutata 5 stelle su 5

Great family fun

We really enjoyed puzzling our way through; we needed to get one clue which was straightforward and we had a great sense of achievement when we reached the end.

20 aprile 2025
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Risposta di Puzzle Post

So glad to hear you enjoyed the game 😊

Valutata 5 stelle su 5

escape rooms in an envelope

I gifted 4 of your escape rooms in an envelope at Christmas and everyone has said how much fun they were. I’ve now started buying them for friends for birthday gifts.

19 aprile 2025
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Risposta di Puzzle Post

That's brilliant to hear Lucy!

Valutata 5 stelle su 5

Really good fun.

Absolutely loved this. Did the tennis puzzle with the (teenage) kids. I think TicTok might have sent out a search party for them. We were all totally engrossed for about an hour. Really good fun. We have already planned to do another one next Sunday.

27 aprile 2025
Non scritta su invito
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Risposta di Puzzle Post

So glad to hear you and the teens enjoyed the Scandal! I hope the following weekends game had similar success!

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