Puzzle Post Recensioni 703

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Valutata 5 stelle su 5

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. Fornitore di regali aziendali
  3. Negozio di giochi da tavolo
  4. Negozio di articoli per feste
  5. Produttore di giochi e giocattoli

Scritti dall'azienda

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

703 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer Service

my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you

15 dicembre 2025
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Risposta di Puzzle Post

Thanks for the review, Linda! I'm glad I could resolve your issue. I hope you have great fun with the crackers :D - Tom

Valutata 5 stelle su 5

We tried "the inheritance". Fun

We tried "the inheritance". Was good and fun. We spent 1,5 h happily.

14 dicembre 2025
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Risposta di Puzzle Post

Great to hear that you enjoyed The Inheritance, thanks for leaving a review :) - Tom

Valutata 5 stelle su 5

Highly recommended product & customer support

These games are really fun, very cleverly created.
Brilliant team play.

We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.

Contacted Tom at customer service who resolved the situation by way of compensation.

Excellent company.

10 dicembre 2025
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Risposta di Puzzle Post

Hi Mel,

Thanks for taking the time to leave a review. I'm glad I could help to make up for the issue with the phone number!

Happy puzzling!

- Tom

Valutata 5 stelle su 5

Fantastic! Very excited to use!

Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!

10 novembre 2025
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Risposta di Puzzle Post

Thanks for taking the time to leave a review, Kitty! Have a lovely Christmas - Tom & The Puzzle Post Team

Valutata 5 stelle su 5

great company, amazing products!

Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!

28 novembre 2025
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Risposta di Puzzle Post

Hi Holly,

Thanks for the lovely review. Glad to hear that you're enjoying the advent calendar and it's been providing some good laughs - that's what we strive for! :D

Cheers,
Tom

Valutata 5 stelle su 5

Can I really only give 5 stars

Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!

22 novembre 2025
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Risposta di Puzzle Post

Hi Kevv,

Thanks so much for taking the time to leave such a lovely review! I'm really glad I could help out - I hope the advent calendar brings lots of Taskmaster-infused fun this December! 🎄

Love the idea of the movie 😄

Cheers,
Tom

Valutata 5 stelle su 5

We had a great time Disapperance

We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.

20 novembre 2025
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Risposta di Puzzle Post

Hi Callum, thanks for leaving a review for The Disappearance! I'm glad it was a good balance of difficulty and reward. - Tom

Valutata 5 stelle su 5

This review is based on communications…

This review is based on communications only so far. I will review the products after they have been received.

I cannot fault the conmunications at all. 5* so far. Thank you for a great service.

13 novembre 2025
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Risposta di Puzzle Post

Hi Jackie, thanks for taking the time to leave a review, I hope you have lots of fun with the products :) - Tom

Valutata 5 stelle su 5

Excellent customer service

Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.

Fantastic service which seems a rarity in this day and age.

3 novembre 2025
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Risposta di Puzzle Post

Hi Christopher, I'm really glad that we could sort things out for you. Thanks for taking the time to leave a review! - Tom

Valutata 5 stelle su 5

Delivery service was good but cannot…

Delivery service was good but cannot comment on the contents because they will not be used until Xmas.

20 ottobre 2025
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Risposta di Puzzle Post

Hi Mary, thanks for the review - please do update it once you've had a chance to experience contents :) - Tom

Valutata 5 stelle su 5

Great little company

Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.

30 ottobre 2025
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Risposta di Puzzle Post

Hi Viv, I'm really glad we could impress with our products and service. Thanks for taking the time to leave a review!

- Tom :)

Valutata 5 stelle su 5

Ordered the Traitors Christmas Crackers…

Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.

29 ottobre 2025
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Risposta di Puzzle Post

Hey Pauline, great to hear that that crackers were a big hit last year and you decided to re-order for this year! Thanks for taking the time to leave a review :)

- Tom

Valutata 5 stelle su 5

Played The Blunder

Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!

28 ottobre 2025
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Risposta di Puzzle Post

Hi there, I'm glad that you enjoyed playing The Blunder and it made for some great team building. Thanks for leaving a review :)

- Tom

Valutata 5 stelle su 5

Amazing

We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!

25 ottobre 2025
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Risposta di Puzzle Post

Hey Caroline,

Thank you for the lovely review of the Traitors Crackers, it's great to hear that they were a fab addition to your dinner party!

- Tom :)

Valutata 5 stelle su 5

A great game

A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.

1 ottobre 2025
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Risposta di Puzzle Post

Hi there, I'm really glad you and you family enjoyed playing one of our games. Thanks for taking the time to leave a review :)

- Tom

Valutata 5 stelle su 5

Had a little glitch over the payment

Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre

24 ottobre 2025
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Risposta di Puzzle Post

Thanks so much for the review, John! - Tom

Valutata 5 stelle su 5

Excellent Customer service

Excellent Customer service. Tom responded very quickly to our question. Very impressive.

24 ottobre 2025
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Risposta di Puzzle Post

Thanks so much for the review, I'm glad I could impress :) - Tom

Valutata 5 stelle su 5

Excellent products

Excellent products. Excellent service.

26 settembre 2025
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Risposta di Puzzle Post

Thanks very much for the review, Jane. I'm glad we could impressive with our service - Tom

Valutata 5 stelle su 5

Tom in customer service was brilliant!

Tom in customer service was brilliant!

I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.

10 ottobre 2025
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Risposta di Puzzle Post

Hi Pat,

Thanks a lot for leaving a review and for the kind words! I'm glad I was able to help with your order.

Many thanks - Tom

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