Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
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Scopri cosa dicono le persone
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Leggi di più
L'azienda ha risposto
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Leggi di più
L'azienda ha risposto
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli da regalo
- Fornitore di regali aziendali
- Negozio di giochi da tavolo
- Negozio di articoli per feste
- Produttore di giochi e giocattoli
Scritti dall'azienda
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Informazioni di contatto
Regno Unito
- theteam@puzzlepost.uk
- puzzlepost.com
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer Service
my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you

Risposta di Puzzle Post
We tried "the inheritance". Fun
We tried "the inheritance". Was good and fun. We spent 1,5 h happily.

Risposta di Puzzle Post
Highly recommended product & customer support
These games are really fun, very cleverly created.
Brilliant team play.
We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.
Contacted Tom at customer service who resolved the situation by way of compensation.
Excellent company.

Risposta di Puzzle Post
Fantastic! Very excited to use!
Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!

Risposta di Puzzle Post
great company, amazing products!
Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!

Risposta di Puzzle Post
Can I really only give 5 stars
Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!

Risposta di Puzzle Post
We had a great time Disapperance
We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.

Risposta di Puzzle Post
This review is based on communications…
This review is based on communications only so far. I will review the products after they have been received.
I cannot fault the conmunications at all. 5* so far. Thank you for a great service.

Risposta di Puzzle Post
Excellent customer service
Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.
Fantastic service which seems a rarity in this day and age.

Risposta di Puzzle Post
Delivery service was good but cannot…
Delivery service was good but cannot comment on the contents because they will not be used until Xmas.

Risposta di Puzzle Post
Great little company
Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.

Risposta di Puzzle Post
Ordered the Traitors Christmas Crackers…
Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.

Risposta di Puzzle Post
Played The Blunder
Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!

Risposta di Puzzle Post
Amazing
We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!

Risposta di Puzzle Post
A great game
A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.

Risposta di Puzzle Post
Had a little glitch over the payment
Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre

Risposta di Puzzle Post
Excellent Customer service
Excellent Customer service. Tom responded very quickly to our question. Very impressive.

Risposta di Puzzle Post
Grateful for the way you handled the situation regarding additional tariff costs States side! Our friend was so pleased to eventually get his gift if a little late. All credit to you, thankyou!
Grateful for the way you handled

Risposta di Puzzle Post
Tom in customer service was brilliant!
Tom in customer service was brilliant!
I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.

Risposta di Puzzle Post
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