I have been ordering raw cat food from Purrform for over 2 years and have never had any issues. My fussy cat won’t eat anything else. It’s a great quality product and well worth the expense. My Siberi... Leggi di più
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Good company who do exactly what they say , food arrives on time alway fully frozen . My cats absolutely love the rabbit . Purrform has a good range of flavour's, supplied in a pouch which is easy... Leggi di più
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Have been buying the tubs for my cats and kittens for years. They are healthy on it and look in great condition. Delivery is always spot on. The occasional hiccup has happened but then that can been e... Leggi di più
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Parcel was never delivered putting us in a difficult position. Had to source raw food locally. Not easy. Used DPD delivery which was useless. I believe driver was part of a parcel scam. Was signed for... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We believe that the benefits of a natural complete Raw cat food meat and bone diet far outweighs those associated with cooked and dry food. It is now widely accepted by many animal and veterinary professionals around the world that a raw food diet can have many health benefits over processed food. Your cat is able to digest and utilise the ingredients in raw food as this replicates what it would eat in the wild.
Informazioni di contatto
PO Box 604, WD5 5BP, Abbots Langley, Regno Unito
- 0800 909 8099
- enquiry@purrform.co.uk
- purrform.co.uk
4,6
Eccellente
363 recensioni
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Great quality food
Great quality food, well packaged delivery maintaining the frozen food even in the extreme temperatures. Friendly and helpful customer service
3 luglio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with the quality of our food and that it arrived safely frozen, even during the recent hot weather. Our team works hard to ensure every order is packed carefully, so it's great to know this made a difference.
We're also really pleased that you've had a positive experience with our customer service. Your kind words mean a lot to the whole team.
Thank you for choosing Purrform and for taking the time to share your feedback. We hope your cats continue to enjoy their meals!
Excellent product
Excellent product, price and delivery with contents well packed. Would highly recommend.
3 luglio 2026
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Risposta di Purrform
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were pleased with the quality of our products, our pricing, and our delivery service. It's also great to know that your order arrived well packed.
Thank you for your recommendation – it really means a lot to us. We appreciate your support and look forward to serving you again in the future.
Excellent quality of food
Excellent quality of food , have been using for a few years now . My two cats love the Farmed Rabbit with bone and Ox Heart and the Quail and farmed rabbit . I had never fed any of my previous cats raw food before. But would definitely recommend. Great delivery service and easy to order online .
4 luglio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your wonderful review and for being a loyal Purrform customer over the years.
We're delighted to hear that your cats are enjoying the Farmed Rabbit with Bone & Ox Heart and the Quail & Farmed Rabbit recipes. It's especially rewarding to know that your first experience feeding a raw diet has been such a positive one.
We're also pleased that you've found our online ordering process straightforward and our delivery service reliable.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide your cats with food they love.
Customer service good and food seems…
Customer service good and food seems good. Delivery by DPD as expected - careless. Courier left the food in the Sun instead of putting it, as requested, in the shed right next to my front door.
Newly introduced, one of my cats is eating the raw food and she is happy.
The other started eating a little, then appeared to lose his appetite for all food. We shall see what happens next. If he had also responded well, I would have awarded 5 stars. Hoping that it has not upset his digestion.
They were eating Bella&Duke but I decided to switch company because the D.P.D. couriers kept damaging the cartons.
I am ordering the small, soft sachets from Purrform that come double packed, so are less likely to be damaged by careless handling.
I do believe raw is best. My two active, outdoor cats have been very healthy on various brands of raw food since kittens and are now 10 years of age.
4 luglio 2026
Non scritta su invito
Risposta di Purrform
Thank you for taking the time to leave us a review, Kay.
We're pleased to hear that you've had a good experience with our customer service and that one of your cats is already enjoying the food. We hope your other cat settles into the change soon. As with any dietary transition, some cats can take a little longer to adjust, so introducing the new food gradually over several days can often help.
We're sorry to hear about your experience with the DPD driver leaving your parcel in the sun rather than in your designated safe place. That's certainly not the service we expect, and we appreciate you bringing it to our attention.
It's lovely to hear that your cats have thrived on a raw diet for so many years, and we hope our food continues to support their health and wellbeing.
Thank you again for your feedback and for choosing Purrform.
Great as usual
Order arrived on the date requested and in full. Kittens love the food and never leave any
2 luglio 2026
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Risposta di Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your order arrived on your requested date and that everything was received in full. It's even better to know your kittens love the food and never leave any behind – that's exactly what we like to hear!
Thank you for choosing PurrForm, and we look forward to keeping your kittens happy and well-fed for many years to come.
We have used Purrform for many years…
We have used Purrform for many years and wean our kittens on the weaning paste which they love and it makes the weaning process very easy, our adult cats have Rabbit & Ox Heart.
The quality of the product is excellent and the cats agree !
Caroline Coppola
Fergan British Shorthairs
1 luglio 2026
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Risposta di Purrform
Thanks so much, Caroline, for your wonderful 5-star review and for trusting Purrform over the years.
We're delighted to hear that our Weaning Paste has made the weaning process so easy and that your kittens love it. It's also fantastic to know your adult British Shorthairs are thriving on the Rabbit & Ox Heart recipe. Hearing that both you and your cats appreciate the quality of our products means a great deal to us.
Thank you for your continued support and for choosing Purrform for your beautiful British Shorthairs. We truly appreciate it! 🐾💙
Hot weather a worry for delivery
This company is usually excellent and they provide fab food. On the most recent occasion, however, I appreciate I ordered at one of the hottest times of year, but I don't think there were enough ice packs in the cardboard box. The delivery note has what appears to be a handwritten note saying "Condensed 1 box", ie my order was squeezed into one parcel, leaving little room for ice packs. Some of the sachets had virtually defrosted, which leaves me worried about how safe they will be for my cat. If the order had been delivered any later in the day, I reckon there would have been a lot of spoilage.
26 giugno 2026
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Risposta di Purrform
Hi Jane,
Thank you for taking the time to leave your review and for your continued support. We're so pleased to hear that you've usually had an excellent experience with us and that your cat enjoys our food.
We're very sorry to hear that your most recent delivery didn't arrive in the condition you expected.
During periods of very hot weather, we do everything we can to keep our products frozen in transit, including using insulated packaging and ice packs. We also occasionally consolidate orders into fewer boxes where possible to reduce packaging. However, we appreciate your feedback, and we're sorry that in this instance the parcel didn't stay as cold as it should have.
If the food was still cool to the touch it is safe to refreeze. However, we'd like to look into this further for you. If you happened to take any photos of the contents when your order arrived, we'd be grateful if you could send them to us, as this will help us investigate with our packing team.
We really value your feedback, as it helps us improve our service, particularly during periods of extreme weather.
Thank you again for bringing this to our attention, and please don't hesitate to get in touch if there's anything further we can help with.
On the whole I love these products as…
On the whole I love these products as so my cats but I laat ordered the mix boxes of pouches of different flavours yet only received one flavour in each box so that is false advertising and misinformation because I didn’t receive what I thought to be receiving! Will go back to the tubs now I think but I only chose the pouches because my seriously painful arthritic hands really struggled to separate the frozen blocks into portions so it may be an idea to portion the tubs before freezing to help people on their own and disabled like myself, juat a thought 💭 😊
24 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you for taking the time to leave us a review. We're really pleased to hear that both you and your cats love our food, and we appreciate your feedback.
We're very sorry to hear that the pouches trial pack wasn't what you were expecting. The trial pack contains two boxes of pouches, with the flavour for each box selected from the drop-down menus when ordering. We do offer two mixed-flavour box options, but looking at your order, the flavours selected were Chicken with Heart for Box 1 and Farmed Rabbit with Liver & Kidney for Box 2. We completely understand how this could have been confusing, and we're sorry if the product description wasn't as clear as it could have been.
Thank you also for your suggestion regarding the frozen tubs. We really appreciate you taking the time to share your experience. Unfortunately, due to the way our products are manufactured, we're unable to pre-portion the tubs before freezing. However, if you're finding them difficult to separate, allowing the tub to defrost for a little longer before portioning can make the meat softer and easier to divide.
Thank you again for your feedback. Comments like yours help us identify where we can improve the ordering experience, and we do appreciate you bringing this to our attention.
We hope your cats continue to enjoy their Purrform meals.
I've used the tubs of meat for a year…
I've used the tubs of meat for a year or two, buying it from a pet food shop locally. Sadly, that closed recently so I decided to buy directly. The service has been wonderful and even in this extreme heat, the box of tubs arrived so well packaged thst nothing had even begun to defrost.
My 3 cats love this meat, and its tasty enough to disguise their medicines so that drugging them (old cats with various ills) has never been easier.
24 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've been feeding Purrform for such a long time and that your three cats continue to enjoy our food. It's especially lovely to hear that you've had a positive experience ordering directly from us after the closure of your local pet food shop.
We're also pleased that your order arrived in perfect condition despite the recent extreme temperatures. Our team has been working hard to take extra precautions during the hot weather, so it's great to know those efforts paid off.
And as anyone who has cared for older cats knows, anything that makes administering medication easier is worth its weight in gold! We're thrilled that our food helps make things a little easier for both you and your cats.
Thank you again for your support and for taking the time to leave such kind feedback. We wish your three cats all the very best and hope they continue to enjoy their Purrform meals for many years to come. 🐾😊
Purrform experience great
Purrform experience great, but the food is just not well received or liked by mine, so hence a 3 star. The service was 5 star and the products appearance, texture etc, but just not palatable for my super fussy feline, unfortunately 😕
21 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you for taking the time to leave your review, and for your kind comments about our service and the appearance and quality of the products.
We’re sorry to hear that your cat hasn’t taken to the food. In many cases, cats can be quite particular when changing diets, and a gradual transition is often key to acceptance—especially for fussy eaters. Introducing the food slowly alongside their current diet over a period of days (or longer if needed) can often make a significant difference.
If you would like any guidance on how best to transition your cat, or tailored tips for fussy feeders, please do reach out to our Customer Services team who will be very happy to help.
We really appreciate your feedback and support.
Absolutely love purrform
Absolutely love purrform. We’ve been buying direct for about two, maybe 3 years now. We buy the ones in the pouches and it’s fantastic quality. The cats love it. I love that I can schedule delivery in advance, and we’ve never had a problem getting the food as ordered. Customer service has been great, though I’ve only needed it once.
17 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your wonderful review and for being a loyal Purrform customer for the past 2–3 years. ❤️
We're delighted to hear that your cats love our food and that you've been happy with the quality of our pouches. It's also great to know that our scheduled delivery service has made things easier for you and that your orders have always arrived as expected.
Thank you as well for your kind words about our customer service team. We're pleased that when you did need assistance, we were able to help.
We truly appreciate your continued support and look forward to keeping your cats happy and healthy for many years to come. 🐾
My fussy little beasts actually eat…
My fussy little beasts actually eat it!! I used Luna and me and the girls both loved it to begin with, but disliked ALL their other flavours. I tried a couple of other options (Fresh/raw) and they both turned up their noses. Purrform offer Rabbit - wow, they absolutely love this flavour and now whine if they don't get their dinner on time.
Delivery came exactly as expected, everything was still frozen and well packed in material I could 100% recycle - the tubs are neat and don't take up masses of space in the freezer. And did I mention, my cats actually enjoy it???!!!
11 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your fantastic review! 💛
We absolutely love hearing from fellow owners of "fussy little beasts" — and we're thrilled that Rabbit has been such a hit with your girls! It's always rewarding to hear that cats who have turned their noses up at other foods have found a flavour they genuinely look forward to.
We're also pleased that everything arrived exactly as expected, frozen solid and packaged in recyclable materials. We know freezer space is precious, so it's great to hear the tubs are working well for you too.
Most importantly, though, we're delighted that mealtimes have gone from a challenge to having two impatient dinner supervisors reminding you when it's time to eat!
Thank you for choosing Purrform and for taking the time to share your experience. Please give your girls a fuss from all of us! 🐾
so good for allergies
I have 5 ex-ferals one of whom has a range of allergies including salmon oil which is in all pouched food, so raw food was the only option. What one gets, they all get which might seem a bit expensive but what a difference. No more waste, no allergic reactions, full bellies and empty dishes. Worth every penny.
14 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your wonderful review!
We're delighted to hear that all five of your ex-ferals are enjoying their meals, especially your allergy-prone cat. Finding a suitable diet when food sensitivities are involved can be such a challenge, so it's fantastic to know that Purrform has helped eliminate the allergic reactions while keeping everyone happy and satisfied.
There's nothing better than seeing clean bowls, healthy cats and no food waste! Thank you for trusting us to feed your feline family, and for taking the time to share your experience.
Give all five of them a gentle fuss from us! ❤️
I have two kittens and they absolutely…
I have two kittens and they absolutely love the food, it fills them up so therefore unlike processed foods im not constantly feeding them, at present they have set mealtimes 3 x per day. Very happy with product
4 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you for your lovely review! We're so pleased to hear your kittens are enjoying their Purrform meals and staying satisfied between feeds. It's great to know their set mealtimes are working so well.
Thanks for choosing Purrform!
The only food my cat will eat!
3 giugno 2026
Non scritta su invito
Risposta di Purrform
Thank you for your lovely review! We're so pleased to hear that Purrform is the only food your cat will eat. There's nothing better than knowing we're helping keep even the fussiest cats happy and well-fed. Thank you for your support!
My British shorthair cats will not eat…
My British shorthair cats will not eat any other brand of raw food. The sachets are just so easy to use and the tubs are great if you have more than 1 cat. Delivered on time and perfectly packed. My cats have been eating purr form for 11 years and love it. No smell in the litter box and their coats are incredible. A brilliant product
28 maggio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your lovely review! 🐾 We’re thrilled to hear your British Shorthairs have been enjoying Purrform for 11 years – that’s such a wonderful milestone. We’re delighted your cats’ coats are shining and the litter box stays fresh. We really appreciate your support and kind words!
If cats could shop
After having a poorly cat who needed a house visit i learnt that not all raw food is good for him and started him back on purrform almost daily. I bought lot's of chicken and beef from supermarkets and froze and defrosted it myself and feed it to him.Big mistake our frozen chicken is meant to be cooked and our freezers do not reach cool enough temperatures to freeze,defrost then eaten raw. Purrform foods fit all the criteria for this,they have lots of different flavours, and the pouches don't take long to defrost at room temperature 20/30mins. Delivery is excellent as you can choose a date suitable for yourself.
I have been using the purrform foods for
6 years now and said puzz cat is strong and healthy, its a diet that offers lots of benefits for coat ,bones, teeth ,and general wellbeing, no smelly litter trays so its win win. 10/10 from myself and theo.
21 maggio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your lovely review and for sharing Theo’s journey with us.
We’re so pleased to hear he is now strong, healthy, and thriving on his Purrform meals after such a worrying time. It means a great deal to know that our food has been a trusted part of his routine for the past 6 years.
We’re also really glad you highlighted the importance of properly prepared raw feeding, as well as the convenience of our portion sizes and delivery service.
A huge thank you from all of us at Purrform — and a special cuddle for Theo too 🐾
Excellent product and service.
Arthur has been enjoying his Purrform raw food for nearly 10 years now. It all gets eaten, we never throw any away, and the vet says Arthur is in excellent condition and very healthy. I put the order in when needed, the service is very reliable, and it turns up on time. An excellent service and product.
17 maggio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your lovely review and for your continued support over so many years.
We’re delighted to hear that Arthur has been enjoying his Purrform meals for nearly a decade and is still in excellent health — that’s exactly what we strive for. It’s also great to know you’ve found the service reliable and consistent over time.
We really appreciate you taking the time to share your experience, and we look forward to continuing to feed Arthur for many years to come.
Absolute Trash – Harassed Over a Discount Coupon!
I am beyond disgusted with the "support" team at this company. I’ve been a loyal subscriber, but after what happened, I am cancelling everything.
I placed my order using a valid 10% discount code provided in their own promotional email. The payment went through, the order was confirmed, and I thought that was it.
The "Support" Nightmare
I received an email from a representative who was incredibly rude. They told me that the discount "shouldn't have worked" for the specific food I bought. Instead of just honoring their own mistake, they:
• Demanded I pay the discounted money over the email or cancel my cat's food shipment.
Unbelievable Audacity: I have never had a company mail me to beg for more money after a transaction was already finalized. It is unprofessional and frankly desperate. To insult a customer’s financial situation because your website accepted a discount code is a new level of low.
Warning to pet owners: They don't care about your pets; they only care about clawing back every cent, even if it means bullying you over their own technical errors.
Save your sanity and your money—buy your cat food literally anywhere else.
9 maggio 2026
Non scritta su invito
Risposta di Purrform
Dear Sowmya,
Thank you for your feedback. We are very sorry to hear that you feel disappointed with your experience and would like to clarify the situation.
This discount code was specifically limited for new customers and one per household. Our records showed that this was not your first order with us.
The only reason you were able to redeem it, is that you had created an additional customer account, using the same address as an existing account. As outlined in our Terms & Conditions, only one customer account is permitted per household/address, so the voucher should not have been used in this instance. Any additional accounts created at the same address are not eligible for new customer discounts.
Therefore, we contacted you to explain the situation and offered the option to either pay the remaining balance, or cancel the order.
We understand that being contacted after placing an order can be frustrating, but the communication was simply intended to resolve the incorrect use of a one-time promotional offer, that had been incorrectly processed.
However, we do recognise and accept responsibility, that the possibility to create an additional account at the same address, is something we need to review internally, to prevent future issues with yourself, or other customers.
In recognition of this, we did contact you directly to discuss the matter further and work towards a fair resolution of the situation.
As a company, we do run many promotions and regularly offer discounts to both new & existing customers, to ensure that everyone across the board, can benefit from these.
It is of course, never our intention to cause upset or offence, and we are sorry that the communication was received that way. We hope you can appreciate the situation, under the circumstances.
We value honest feedback and always aim to handle issues professionally, while also ensuring promotions are applied fairly and consistently, for all customers.
Excellent people from whom to order…
Excellent people from whom to order kitty supplies. I highly recommend purrform.
13 maggio 2026
Non scritta su invito
Risposta di Purrform
Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve had a positive experience with us. It means a lot to the whole team, and we’re so pleased to be helping keep your kitty happy and healthy 😊
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