€100 fee if you ask to postpone within 48 hours of your appointment
I was a patient at this practice for two years with no issues so far.
On the morning of an appointment I had a personal emergency, and I sent a polite message asking whether my appointment could be pushed back 30 minutes. The reply I received, in full, was: "Sorry, the agenda is completely full today." No greeting, no question about what was wrong.
What I did not expect was a €100 invoice afterwards for "not showing up," on the basis that my postponement request (which they had declined) counted as a "late cancellation" under a 48-hour policy.
An earlier postponement of mine, during the same two years as a patient, had been handled with no fee, no warning, and no policy cited which made the sudden enforcement feel arbitrary and inconsistent.
Instead of engaging with the legal questions I raised, the practice told me that asking to postpone was "disrespectful towards staff and other patients." A long-term patient was, without any inquiry into what had actually happened that morning, lectured on respect by a practice whose own reply to my request had been a single line with no greeting and no acknowledgement.
My honest advice to anyone considering this practice: before you register, ask for their full cancellation policy in writing and read it carefully. And consider how comfortable you are with a practice that will speak to long-term patients in this tone.
I've referred the matter to my legal-expenses insurer. The patient relationship, the moment any friction appears, is something I'd want people to know about before they sign up.