I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Leggi di più
L'azienda ha risposto
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Leggi di più
L'azienda ha risposto
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Informazioni di contatto
Regno Unito
- purecard.com
3,5
Nella media
3K recensioni
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Le persone hanno visualizzato anche
I used mine like a normal credit card.
I used mine like a normal credit card.
Excellent
28 settembre 2026
Risposta di Purecard
Hello Stephen,
Thank you for leaving a review.
We're happy to hear that our card is working so well for you! We appreciate your positive feedback.
Kind regards
Pure Card Team
Unable to use
Well, I offered to buy a dress for my wife at John Lewis. Despite all their efforts I could net use the card. Eventually my wife had to pay and I was embarrassed! Perhaps some advice on usage would be appreciated. Maurice
28 settembre 2026
Risposta di Purecard
Hello Maurice,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had spending your card.
If you would like more information on how you can use your card, please feel free to view our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
A load of poch did not make it clear to…
A load of poch did not make it clear to redeem drove me nuts
6 settembre 2026
Risposta di Purecard
Hello Christopher,
Thank you for taking the time to leave a review.
We are sorry to hear you had some initial struggles with your card. We appreciate your feedback and will certainly pass it forward for you.
Kind regards
Pure Card Team
Can only use online
4 stars because I can only use it online and can’t use it as a part payment
28 settembre 2026
Risposta di Purecard
Hello,
Thank you for taking the time to leave a review.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Once I got to understand how the card…
Once I got to understand how the card worked and it was downloaded was fairly straightforward
14 settembre 2026
Risposta di Purecard
Hello Juris,
Thank you for leaving a review.
We're glad to hear that once you understood how the card worked and it was downloaded, the process became straightforward for you. We appreciate your feedback.
Kind regards
Pure Card Team
This has been a welcomed extra after…
This has been a welcomed extra after moving house! It allowed me to buy the rug I wanted. Easy to download and use with lots more places to spend it than I realised. Thank you BT.
21 settembre 2026
Risposta di Purecard
Hello Janine,
Thank you for your wonderful feedback!
We are delighted to hear that our reward card was a welcome extra after your move and allowed you to purchase the rug you wanted. It's great to know you found it easy to download and use, with more spending options than you expected.
Kind regards
Pure Card Team
Hopeless
Hopeless. Much too complicated to access the card, No idea how to spend it. cant the money just added to my account
28 settembre 2026
Risposta di Purecard
Hello Mrs Davies,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Risposta di Purecard
Hello Natalie,
Thank you for taking the time to leave a review.
We're so happy to hear you had a great experience with our product! We appreciate your positive feedback.
Kind regards
Pure Card Team
Just hard to work out
Just hard to work out, needs to be simpler to understand, got £75 and still haven't used it yet 🙃
18 settembre 2026
Risposta di Purecard
Hello David,
Thank you for taking the time to leave a review.
We do appreciate your feedback and will be sure to pass it along to the team as they are always looking for ways to improve the service on offer.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Mistplay gave me a £10 MasterCard and…
Mistplay gave me a £10 MasterCard and the only way to access it is through pure card. 3 days later and still can't register. I've tried everything. Looks like I've lost my money. Tried the phone number and email. Still nothing. One week later no solution actually lost my money. This site is definitely a scam
27 settembre 2026
Non scritta su invito
Risposta di Purecard
Hello Barry,
Thank you for taking the time to leave a review.
We are sorry to hear you are having issues activating your card.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Risposta di Purecard
Hello,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found our virtual card easy to set up and that you'll be using it again! We appreciate your positive feedback.
Kind regards
Pure Card Team
Dont get a physical card so have tk…
Dont get a physical card so have tk online shop
27 settembre 2026
Risposta di Purecard
Hello Pauline,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Had to set up am account to access the…
Had to set up am account to access the card details, Every time I try to log in to the account it says log in details are incorrect, ive changed the password several times & been back & forth countless tomes by email trying to sort out the situation & getting nowhere. Ive had the card for over a week but cant use it, awful service
18 settembre 2026
Risposta di Purecard
Hello Laura,
Thank you for taking the time to leave a review.
We are sorry to hear you are having trouble login in to your account. We have popped you out a user name reminder and password reset in hopes that it helps, however please do contact our customer care team directly if you are still having issues.
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Risposta di Purecard
Hello David,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found the download process straightforward and that everything worked perfectly for you. We appreciate your positive feedback!
Kind regards
Pure Card Team
Really easy to use and check the…
Really easy to use and check the balance. It is accepted everywhere online.
27 settembre 2026
Risposta di Purecard
Hello Catia,
Thank you for taking the time to leave a review.
We're delighted to hear that you find it easy to use and check the balance, and that it's accepted widely online. We appreciate your positive feedback!
Kind regards
Pure Card Team
Risposta di Purecard
Hello Barbara,
Thank you for taking the time to leave a review.
We're delighted to hear you found everything easy to initiate and spend. We appreciate your positive feedback!
Kind regards
Pure Card Team
I would like someone from BT to contact…by
I would like someone from BT to contact me. After several attempts to verify my card, I have no idea if it is activated. Please help.
27 settembre 2026
Risposta di Purecard
Hello Paul,
Thank you for taking the time to leave a review.
Taking a look we can see that the card is registered and activated correctly.
If you would like to speak to someone about your card, please do feel free to contact the team.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I tried to use your card and couldn’t
I tried to use your card and couldn’t . I feel if you want to repay your customers , could you just not give them a gift card like other companies do which can be used in the supermarkets .
Your card is a lot of faff …,,
26 settembre 2026
Risposta di Purecard
Hello,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Great service with the bonus £50
Great service with the bonus £50, great for getting a few bit for my new place.
9 settembre 2026
Risposta di Purecard
Hello Stacy,
Thank you for your wonderful review!
We're so happy to hear that the bonus was helpful for furnishing your new place. We appreciate your feedback!
Kind regards
Pure Card Team
Risposta di Purecard
Hello Charles,
Thank you for taking the time to leave a review.
We're happy to hear that you appreciate receiving the card. Your positive feedback is truly valued by us.
Kind regards
Pure Card Team
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