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Valutata 5 stelle su 5

I ordered the 10 print pack and there’s nothing not to love! Both sets had really quirky colourful prints just what I was looking for. Paper quality is good, perfect for going in a frame, Fast deliver... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The prints were fine mostly, I would gift the ones I didn’t like or used profanity, but I didn’t mind the selection as I knew it would be random. It did differ hugely to the suggested random sample... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have ordered from punk haus many times, my walls will never be full enough of their fantastic prints. My husband even orders from them for my Christmas & birthday presents. Every single print I have... Leggi di più

Valutata 5 stelle su 5

I’ve ordered from Punkhaus a few times but this is the first time I’ve ordered a sample pack, and I must say I’m very impressed. Delivery was prompt, carefully delivered, and well packaged. Small qu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Make your haus a home with truly unique wallart from Punk Haus - not for everyone!


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(180)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Made two purchases from this company

Made two purchases from this company. Both experiences were were easy and trouble free.Excellent choice of prints to choose from. On arrival they were as described and of a very high quality. Along with the 50% off offer they were a joy to do business with.

17 luglio 2022
Non scritta su invito
Valutata 4 stelle su 5

Blurry prints

Print came quickly and customer service got back to me quickly (via email) when I had a query. However the print was kind of blurry which is really disappointing as the images are really cool. I’m glad I didn’t rush into buying the XL print too! It’s fine for a bathroom poster but glad I didn’t get the prints I wanted for my dining room as the quality isn’t great.

26 giugno 2023
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Risposta di Punk Haus

Hey Leanne, thanks for the review! We strive on a strict QC process, but sometimes things can slip through the net! If you can please email our customer support team at hello@punkhaus.co.uk we can take a look into this for you

Valutata 2 stelle su 5

Slow and disappointing

Was very excited to received an A1 poster. Unfortunately, it took ages for the poster to arrive (weeks) and it was the wrong size, blurry and slightly damage. Hoping to resolve the issue with Punk Haus in a timely manner. Fingers crossed.

5 giugno 2023
Non scritta su invito
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Risposta di Punk Haus

Hey Sabrina. I can see that this was now rectified for you. Thanks for shopping with Punk Haus!

Valutata 5 stelle su 5

Excellent customer service & product

I placed my order on Friday 31st March and it has arrived today, Wednesday 5th April - fantastic service! The print is beautiful quality and I can't wait to order more. Also, I had forgotten to enter a discount code that was running at the time of my order, so I emailed their customer service and they refunded me the discount amount to my PayPal account immediately - excellent customer service! Thank you!

5 aprile 2023
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Risposta di Punk Haus

Thank you Denise!

Valutata 3 stelle su 5

Nice Prints but Slow Delivery

Order took 3 days to be dispatched which I find very slow in this day and age. Also it took a week to arrive once it had been posted as they send everything second class, which again is very slow and unusual for this day and age. I'd happily pay more for a faster tracked service.
Prints are very nice and seem decent quality, however for what they are they are overpriced. Punkhaus do offer a great range of prints. But the 10 day turnaround time from ordering to receiving has put me off ordering again.

24 marzo 2023
Non scritta su invito
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Risposta di Punk Haus

Hey Corina, thanks for the review! We use the second class RM service to keep costs down for our customers. Usually the second class service is pretty fast, but sometimes due to delays with Royal Mail this can sometimes be slower. Due to high volumes of orders in certain periods, our fulfilment can sometimes be slower - this is all outlined in our Help section of the site. We are pleased you received your order and were happy with it with the discount :)

Valutata 1 stelle su 5

Trying to email about my second order…

Trying to email about my second order via the website but says it can not be reached,this is concerning as now I'm concerned I won't get my order or something is not right

7 febbraio 2023
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Risposta di Punk Haus

Hi Claire. We have had a server issue with the site which resulted in it been down for 24 hours. We are now back up and running :)

Valutata 1 stelle su 5

This is why I loathe shopping online

I sent back 2 damaged prints which were signed for well over a week ago now. Despite emailing and messaging and leaving a comment on Facebook, nobody has responded to me. I'd like a refund. I paid £5.55 to send the prints back, even though they were damaged, and I'd paid postage originally for the first set which were also damaged. I'm not in the habit of losing money so I'll expect my monies refunded or I'll take this to trading standards.

EDIT: 24 hours and another 3 emails later, and still no communication received from this company.
AVOID.

20 gennaio 2023
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Risposta di Punk Haus

Hey Suzanne. We have had some issues with our mail servers and have been working through the backlog of emails. I can confirm that your refund has now been processed. Many thanks - Team PH

Valutata 1 stelle su 5

Absoulutely awful company...should be…

Absoulutely awful company...should be put out of business. Order £50 worth of prints but never got them. They claimed that Royal Mail had delivered them and gave me a tracking ID three weeks after they said they'd been despatched...avoid at all costs.

30 dicembre 2022
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Risposta di Punk Haus

Hi John. The tracking number that RM provided showed that this was delivered, you stated it hadn't been delivered to your address and we still refunded your full order amount (including shipping) of £39.99 - and then you leave us a 1* stating we should be out of business - not cool Paul, not cool

Valutata 1 stelle su 5

Really poor experience

Really poor experience. Order was never sent. Had to chase over and over for a refund. They assured me it had been processed, PayPal stated otherwise to which PayPal had to then get in contact with them. Such a shame as lovely products and i have ordered in the past but sadly will never again. Absolutely no care from customer services.

26 ottobre 2022
Non scritta su invito
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Risposta di Punk Haus

Hi April. Yes there was a lot of back and forth with our customer service team as there was an error processing your refund. We shipped your order to you and have still provided you with your refund in a timely matter - apologies like this. We have sent out over 50k orders and aren't in the habit of 'not sending orders'

Valutata 1 stelle su 5

Print arrived badly damage

Print arrived badly damage. The packing of my print was awful. The print was packed far too tight and with no tissue paper to protect it. The corners were creased and the print was marked. I emailed them and a refund was offered. I responded asking for another print to be sent out on the 21st October and I still haven't had a response. Order elsewhere!

21 ottobre 2022
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Risposta di Punk Haus

Hi Maria. We sometimes have damages in transit which is down to the couriers and we always replace any damages for all of our customers. I can see from the emails from customer service that the email of a replacement was missed by yourself and that we had sent you out a replacement for the damaged print :) - Team PH

Valutata 5 stelle su 5

I’ve had two orders from punkhaus

I’ve had two orders from punkhaus , my orders arrived quickly and without damage .
I’m so pleased with my collection I’m now in the process of ordering more prints for my holiday home renovation.
Also I’ve had so many compliments , I ordered the £20 sample bundles to gift to friends and neighbours .
So happy I found punkhaus as the prints really put the finishing touch to my renovation .
Great communication , lovely staff

9 settembre 2022
Non scritta su invito
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Risposta di Punk Haus

Thanks Patricia! Team PH

Valutata 5 stelle su 5

Perfect. Much better than expected!!

Ordered a selection of 12 prints for our tattoo studio. We ordered from a few different companies as we are creating a gallery wall, and have to say these are by far, the best quality. The colours are bright and they are thicker than the prints I received from the other companies. They arrived quickly and were well packaged! Already got a basket going for my next order!

11 ottobre 2022
Non scritta su invito
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Risposta di Punk Haus

Many thanks Wednesday! - Team PH

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