UPDATE JUNE 2026: The team contacted me to review my case and were very gracious and helpful in providing alternative treatment options. I am pleased with their willingness and proactive approach to addressing and understanding my concerns.
This has made my overall experience with the clinic much more positive, as strong client care and a genuine commitment to resolving issues are clear signs of a reputable and professional practice.
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I am seriously disappointed with my overall experience.

I initially contacted Pulse Light about stretch marks and skin tightening on my abdomen and thighs following pregnancy. During my consultation, I was sold a treatment package costing over £5,000 and was told that it would provide significant improvement.
When I attended the branch, I found the reception staff not particularly friendly or welcoming. I underwent a Thermage treatment first, and the practitioner was very pleasant and professional.

The next stage involved three rounds of Cool Laser treatment. Unfortunately, after completing three sessions, there has been practically no visible improvement. Instead, I have been left with post-inflammatory hyperpigmentation across my stomach and upper thighs, which has been very upsetting.

Throughout the process, I had three different practitioners. While each practitioner was personally friendly, there was clearly a lack of continuity in my treatment. Each appointment felt different, and the aftercare advice I received was inconsistent. Questions I asked at my first session were not properly answered, and when I asked again later, I received conflicting information, which left me feeling confused and unsettled.

What I am most unhappy about is being sold a treatment plan that I now understand may not have been suitable for my concerns. Since completing these treatments, I have been advised elsewhere that more effective treatments exist that may have been more appropriate for my situation, yet these were never discussed with me.

I now feel misled and am over £4,000 down with next to no results. I will be seeking further treatment elsewhere.

Aside from the friendliness of individual practitioners, my overall experience has not been positive, and I would not return. This is especially disappointing as I went into this process with high hopes and trusted the advice given.

What a gem of a place, I had the Pico laser treatment 3 sessions and the results were juts great I was treated by Denisa was so informative and helpful and did a fantastic job. Amazing place so many great treatments would highly recommend.
NADIR

Just had my 6th tattoo removal treatment at the Manchester location with Anna. I was extremeley impressed with Anna's proffesionalism and dilligence.

She studyed the original picture of my tattoo to work out the best way of removing it.
She kept checking on the pain levels throughout (they were not bad at all)
She gave excellent aftercare advice.

I was really happy with my visit. The whole set up gives off an aura of total proffesionalism

I’d like to thank the team at Pulse Light Clinic for such a great experience. I had always wanted to get rid of my body hair but wasn’t sure where to go at first. I actually found Pulse Light Clinic on Instagram and decided to give it a try.

After my patch test and completing 8 sessions of laser hair removal, I’ve seen about a 90% reduction in hair, which I’m really happy with. The team were professional, friendly, and explained everything clearly throughout the process.

As an Asian man, I was also advised that I may need two rounds of treatment (either 8 and 8 sessions, or 8 and 6) to achieve the best long-term results. I appreciated the honesty and transparency about the treatment plan.

Overall, it’s been a really positive experience, and I’m very pleased with the results so far. I would definitely recommend Pulse Light Clinic to anyone considering laser hair removal.

Called for a consultation and the lady I spoke with seem very knowledgeable. Suggestions were given and they seem so professional

I received therapy at this clinic and had a genuinely positive experience. The staff were kind and welcoming. The sessions were supportive, professional, and made me feel understood and guided throughout my journey. I highly recommend to visit the clinic.

Pulse is a fab clinic. The staff are friendly and very helpful and Lucy took the time to understand my specific skin care needs and catered to them accordingly. She knows her stuff and the results prove it. Would highly recommend. X

Super friendly staff and was a really nice experience

Maja is very gentle and asks how you feel while doing the procedure. Would recommend her and the clinic!

I am extremely disappointed with my experience at Pulse Light Clinic, not only because of the outcome of my fractional CO₂ laser treatment, but also due to the clinic’s disorganised system, poor communication, and unprofessional conduct throughout my care.

From the very first appointment, the process was confusing and inconsistent. One receptionist insisted that my pre-treatment medication cream had already been posted to my home, while another receptionist later told me I had to collect it from their Bank branch. I was then informed that I needed to use the cream for two weeks before booking a patch test. Shortly after, I was told again that the clinic already had the cream and could pass it to me directly. This lack of clarity and coordination was concerning from the start.

During my second visit, the practitioner I saw for the patch test was rude and impatient. He did not take the time to properly explain how to use the cream, what to expect, or what precautions I should take. He showed no willingness to answer my questions and left immediately after performing the test.

When I later attended for the actual laser treatment, I was seen by a different practitioner. She did not check or review my patch test results before starting the procedure. After applying numbing cream, she began the laser treatment, but it was extremely aggressive and intensely painful, despite the anaesthetic. My face became completely red immediately afterwards. I also noticed that she repeatedly increased the laser voltage, especially on my cheeks.

After the procedure, I was given two small boxes of cream and instructed to use them morning and night for two weeks, then switch to La Roche-Posay products, mix with Obagi Nu-Derm, strictly avoid sunlight, and always use sunscreen. I followed all of these instructions very carefully, stayed indoors as much as possible, and was extremely cautious with sun exposure.

Despite this, more than three weeks later, my skin has not healed properly. The redness has persisted, and I have now developed visible brown and grey pigmentation, which is extremely distressing. After doing extensive research, I now understand that my skin appears to have been injured due to overly aggressive laser settings, particularly given my skin type.

This experience has had a serious impact on my confidence and mental well-being. I chose this clinic because I was told they were experienced with Asian / brown skin, but my experience suggests a lack of appropriate caution, continuity of care, and professional responsibility.

I strongly urge anyone — especially those with darker or sensitive skin types — to be extremely careful before undergoing aggressive laser treatments at this clinic.

I have done laser hair removal for 10 years now and I can’t count the number of times I have been burned then I recently discovered pulselight it been a life saver they are the best when I tell u my results are amazing and this only my second time and I haven’t had a single burn 🔥. Also when I tell ask for Lania she knows her stuff the lady is a pro and she listens to ur concerns and make sure u are well taken care off. Even the first session I had the lady was also great I have forgotten her name. Am a deep dark skin woman it’s hard to find someone who understands how to do laser hair removal on our skin type. And yes they bit more expensive than ur average place but worth every penny. And guess what they are not ur average place. And for my trans girls if u want that face smooth just call pulselight clinic.

I had laser MD with Ella. She is the best skin therapist. She did all my skin work with care. She is very kind and caring. I will always do my skin work with Ella. If I could I would give her a thousand stars. Ella you are the best and you are my only choice :) ❤️

I had a session for laser with Alfredita in marlyebone clinic. She was very friendly, reassuring, explained my queries very well. Very cheerful and welcoming experience with her.

I’ve had a wonderful experience at Pulse Light Clinic. I’m already seeing amazing results, and the staff are always so lovely, professional, and friendly, which makes every visit even better. I’m really looking forward to continuing my laser journey with them.

Behie is genuinely fantastic. The treatment Behie provided has honestly been the best experience by far. She is incredibly knowledgeable and clearly cares about her clients. Behie is also really lovely and great to chat to. I saw great results even after my first session which was amazing! I am so glad I found her and wouldn’t go anywhere else!

My name is George and today at 5:20 I have mate a beautician name Ela which I’m very happy : she has done an amazing job
hydrofacial treatment. She has done the treatment incredibly good and very acknowledge about the treatment I highly recommended to go to her. She’s brilliant 10 out of 10 star

UPDATE: Pulse Light Clinic reached out to me after this review was posted and offered me 3 free sessions. I spoke to customer service on the phone the day before and explained the whole situation and they were not very helpful - it was only after I posted a review that they offered this. They also asked me to take down the review but I told them I would only update it, as I thought that was fair. Updating to 3 stars as I appreciate their gesture of goodwill.

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I've been going to Pulse Light Clinic for 3 years to remove 4 tattoos, and wanted to wait to post a fair review as I thought it could turn around given the other reviews.

For the initial consultation of the tattoos, the practitioners vastly underestimated the sessions I would need. They gave me great offers upfront, and told me if I needed more sessions, they'd extend at the same rate. In reality, once I finished the initial packages, they kept pushing me to purchase one-off or small packages at a much higher price and refused to offer the same rate I was getting. They kept saying I'd just need a few more each time, but then I ended up needing more after that so I'd have to buy more again. I feel completely cheated by the way the past 3 years have progressed.

To give more detail: They told me Tattoo A and B would need 4 sessions, and Tattoo C and D would need 8. In the end, Tattoo A had 7 and has only a faint mark. Tattoo B had 10 and is light but still very visible. Tattoo C and D will need a total of 12-15 sessions they say (they are still fairly dark although faded).

To get additional sessions, they have given me prices more than double what it would have been if I had initially bought the right number of sessions (based on their current website price).

In addition, I was told to reach out to customer service to ask to get new sessions at the same rate of my package. The customer service rep was not responsive to the helpline, I tried multiple times throughout the day, and I also was hung up on when I asked when they would be able to get back to me. I'm honestly so disappointed by this, after 3 years of using this clinic.

I booked a course of endermologie facial treatments at the Pulse light clinic in Marylebone. Sandy, who was the practitioner and performed the treatment was amazing. She was really good, knowledgeable and made the whole process easy. She explained everything she was doing really well, and had a lovely manner. I would definitely recommend booking with Sandy for any treatment! Outcomes are great too!!!

I was recommended a Morpheus8 treatment here, but it made absolutely no difference — not even a slight improvement. I booked a follow-up with a doctor, waited over half an hour, and was seen by someone I thought was the doctor — only to find out at the end she was a nurse. No one told me the doctor wasn’t available, and no one apologised for the delay.

When I finally saw the doctor on another day, they confirmed there was no change at all but showed no concern and just tried to sell me a more expensive treatment. The whole experience felt careless and unprofessional. The pain, cost, and time were simply not worth it.

I had the most amazing experience at PLC. Cherrie really looked after me! I was nervous about having the halo but she was very reassuring and positive about the results and well, the results far exceeded my expectations. I am over the moon and I would definitely have this treatment again in the future. Thank you from the bottom of my heart.