DO NOT WASTE YOUR MONEY HERE! I ordered a set of toolboxes and they shipped the package in a thin cardboard box, barely secured with some tape. The bottom box, the one with wheels, arrived c... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I ordered a Cinnamoroll chair for my grandchild who lives in the UK, and the order was shipped to the billing address in the US. I had trouble getting through to customer service to correct the shippi... Leggi di più
Had to call them 3 times just to get an email acknowledging the order. Email eventually came several days after charging my credit card. Then got an email "your order was despatched today". Bu... Leggi di più
I ordered a Barkbay dog harness, which was god quality and a fantastic price. Unfortunately, the size was medium rather than the large described in the headline, and it did not fit my dog. However, Pr... Leggi di più
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Discover a world of convenience and unbeatable prices at ProtechShop, your go-to e-commerce haven. Dive into our extensive collection featuring a diverse range of products, from essential household items to cutting-edge electronics and must-have gadgets. Elevate your tech game with our array of phone accessories, explore the latest trends in fashion, and indulge in quality toys for all ages. At ProtechShop, we curate an ever-expanding inventory to meet your every need. Enjoy the ease of one-stop shopping with bargains that make every purchase a delight. Elevate your lifestyle with ProtechShop - Where Quality Meets Affordability!
Informazioni di contatto
3,4
Nella media
114 recensioni
Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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DO NOT WASTE YOUR MONEY HERE!
DO NOT WASTE YOUR MONEY HERE!
I ordered a set of toolboxes and they shipped the package in a thin cardboard box, barely secured with some tape.
The bottom box, the one with wheels, arrived cracked, and they refuse to replace the product or refund the money, even though I provided all the necessary evidence.
At first, they told me to send the package back. I packed it exactly the way it had arrived, and then they refused the return, claiming that it was not covered by the warranty! That’s why I sent it back — because it arrived damaged. They sent it back packed with 3 layers of carboard and cling film, with fragile markers all over. Absolutely unbelievable.
When you call them, a lady answers who has nothing to do with the company, which, by the way, is based in Slovakia.
21 febbraio 2026
Non scritta su invito
Risposta di Protechshop
Thank you for your feedback. We take all reviews seriously, however we have been unable to locate any order, warranty claim, or customer record matching the details in this review.
We have contacted Trustpilot for additional information so we can investigate this properly, but they were also unable to identify any genuine order linked to this review. Because of this, we believe this may not be an authentic customer experience.
At Protechshop, we always honour valid warranty claims and support our customers promptly. If you are the reviewer, we kindly ask you to contact us directly at support@protechshop.co.uk
with your order number or proof of purchase so we can look into this matter immediately.
Thank you,
Protechshop Customer Support Team
North Cheam Protechshop
One laptop, two mobile phone screens to replace, one mobile phone for fixing... so far.
Perfect service, quick and reliable, best prices. Staff kind and professional always remember the coming back customers....100% satisfaction and recommended.
4 dicembre 2025
Non scritta su invito
Very good and very good
1 gennaio 2026
Non scritta su invito
Excellent Service and friendly customer…
Excellent Service and friendly customer support
17 dicembre 2025
Non scritta su invito
I ordered a Cinnamoroll chair for my…
I ordered a Cinnamoroll chair for my grandchild who lives in the UK, and the order was shipped to the billing address in the US. I had trouble getting through to customer service to correct the shipping address for several days, and they eventually dispatched a replacement order to the UK just in time for Christmas delivery. They even allowed me to keep the item that was sent to the US.
10 dicembre 2025
Non scritta su invito
Bad and unsafe product
Bad and unsafe product
I bought a diesel indirect heater. At first usage the fuel pipe (made of plastic) melted because it is too close to the exhaust. Plenty of diesel run out.
This product is for sure not CE compliant.
19 dicembre 2025
Non scritta su invito
Very poor product quality
Very poor product quality!
I bought a drill for concrete and after the first hole the drill was broken. Claimed for a warranty, send it back, and after 3 weeks they denied me the warranty saying that it was my mistake and misuse, sending the broken drill back to me...
Don't buy at this shop, it's a waste of time and money.
21 novembre 2025
Non scritta su invito
Risposta di Protechshop
Thank you for your feedback. We take all reviews seriously, however we have been unable to locate any order, warranty claim, or customer record matching the details in this review.
We have contacted Trustpilot for additional information so we can investigate this properly, but they were also unable to identify any genuine order linked to this review. Because of this, we believe this may not be an authentic customer experience.
At Protechshop, we always honour valid warranty claims and support our customers promptly. If you are the reviewer, we kindly ask you to contact us directly at support@protechshop.co.uk
with your order number or proof of purchase so we can look into this matter immediately.
Thank you,
Protechshop Customer Support Team
cancelled refund payment
Very poor shop, the item was found to be out of stock, the order was cancelled, and then the shop cancelled my refund with PayPal and has failed to respond to any messages. In view of this, I would not recommend purchasing from them or using a credit card, as this allows for chargebacks in the event of non-payment refunds.
21 settembre 2025
Non scritta su invito
Amazing
Purchased multiple times from here and every time have no complaints. Amazing prices, quality and service.
10 settembre 2025
Non scritta su invito
Risposta di Protechshop
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear you’ve had great experiences with us each time. Your support and trust mean a lot, and we look forward to serving you again soon. 🙏
I bought an electric motor
I bought an electric motor. It worked for 15minutes. I have made a complain and received different electric motor which has also worked only for few minutes!
I have written a complain again but no answer any more! I have tryed to reach them many times but without success!!!
10 maggio 2025
Non scritta su invito
Risposta di Protechshop
Thank you for your feedback. We have carefully searched our system using your name, country, and all other possible details, but unfortunately, we could not locate any order matching your review.
To help us resolve this matter, we kindly ask you to provide your order number or any proof of purchase so that we can assist you further.
If we do not receive any additional information, we will have to assume this is not a genuine review and will raise the matter with Trustpilot.
We are always committed to providing quality products and reliable service, and we would be glad to resolve this issue if it is indeed related to an order with us.
Kind regards,
Protechshop Customer Care Team
Nice contact and customer service
I was at first sceptical because due to Christmas time my parcel took around a month to reach me. I had very very little info. Fortunately one can easily reach them on whattsap. I finally had news and recieved the parcel. There was a mismatch on my command that they have then been able to solve very quick. After all, the customer service is quite good and I am happy with my product :)
7 febbraio 2025
Non scritta su invito
Risposta di Protechshop
Thank you for your honest feedback! We sincerely apologize for the delay due to the busy Christmas period, and we appreciate your patience. We're glad our WhatsApp support was helpful and that we could resolve the issue quickly for you.
Your satisfaction means a lot to us, and we're delighted that you're happy with your product. If you ever need any further assistance, we're always here to help!
Can't get refund.
It was my unlucky day when I decided to buy something from this shop. Avoid! Sounds like a scam to me. I can't get refund for canceled order for nearly a month now.
12 gennaio 2025
Non scritta su invito
Risposta di Protechshop
We’re sorry to hear about your experience and truly regret any inconvenience caused. We always strive to provide a smooth and transparent shopping experience for our customers.
Regarding your refund, please note that canceled orders are processed within our standard refund timeframe. If there has been any unexpected delay, we would be happy to look into this matter and resolve it as soon as possible. Kindly provide your order number and refund details by contacting us at "sales@protechshop.co.uk" or via WhatsApp at 07543 637893 (message only), and we will investigate this immediately.
We appreciate your patience and look forward to resolving this for you.
I ordered decorations for an upcoming…
I ordered decorations for an upcoming party, and the selection was extensive. The items were as described, vibrant, and made the event special. I will definitely shop here again for future events.
7 ottobre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that our decorations added a special touch to your party and met your expectations. It’s always our goal to provide a wide selection of quality items to make your events truly memorable.
We look forward to serving you again for your future celebrations! 🎉✨
This store has become my go-to for tech…
This store has become my go-to for tech accessories. Prices are fair and the quality is consistently good. Never had any issues with delivery or product functionality.
5 ottobre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your wonderful feedback! We’re delighted to hear that we’ve become your go-to store for tech accessories. Ensuring fair prices, high-quality products, and reliable delivery is our top priority, and it’s great to know we’ve met your expectations.
If you ever need assistance or have any questions, we’re always here to help. We look forward to serving you again soon!
It’s refreshing to see a store that…
It’s refreshing to see a store that balances affordability with quality. I’ll definitely keep coming back for more!
30 settembre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your kind words and support! We're thrilled to hear that you value the balance we strive to maintain between affordability and quality. Your feedback motivates us to keep doing our best, and we look forward to serving you again soon. If there's anything we can assist you with in the future, please don't hesitate to reach out.
Very prompt and professional service.
Very prompt and professional service.
11 dicembre 2024
Non scritta su invito
Risposta di Protechshop
Thank you for your kind words! We're delighted to hear that you found our service prompt and professional. Providing excellent customer experiences is always our priority, and your feedback truly means a lot to us.
We look forward to serving you again in the future!
Outstanding packaging
Outstanding packaging - everything arrived intact despite the long journey. The quality matches more expensive retailers but at better prices. Very satisfied with my purchase.
16 settembre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your kind words! We're delighted to hear that the packaging ensured your items arrived intact, and that you found our quality comparable to more expensive retailers. Providing great value and customer satisfaction is our top priority, and feedback like yours motivates us to keep delivering excellence.
We look forward to serving you again soon!
I appreciate the free shipping option…
I appreciate the free shipping option and the discount I received for subscribing to their newsletter. The products are affordable without compromising quality, making them a great value.
25 ottobre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you appreciated the free shipping and the discount for subscribing to our newsletter. Offering high-quality products at affordable prices is what we strive for, and it's wonderful to know you found great value in your purchase.
We look forward to serving you again soon. If you ever need any assistance, don’t hesitate to reach out!
I’ve recommended this shop to friends…
I’ve recommended this shop to friends because of the consistent quality. Every product I’ve purchased has been worth every penny.
27 settembre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your kind words and for recommending our shop to your friends! We're thrilled to hear that you’ve been consistently satisfied with the quality of our products and that they’ve been worth every penny. Your support and trust mean a lot to us, and we’re committed to continuing to provide you with the best shopping experience.
My son loved the plush toys I ordered…
My son loved the plush toys I ordered for his birthday. They are soft, well-made, and absolutely adorable. He now insists on carrying them everywhere.
20 novembre 2024
Non scritta su invito
Risposta di Protechshop
Thank you so much for your kind feedback! We're thrilled to hear that your son loved the plush toys and that they brought joy to his birthday. It's wonderful to know they’ve become his favorite companions! We truly appreciate your support and hope to serve you again in the future. 😊
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