Proper pasty company always give a very good service . Very good communication with their customers and always reliable with delivery . Their website is very easy to use and to make an order and the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Quick delivery great pasties will definitely use again. My only comment would be, it's like a pasty lottery trying to match the pasties in the bag with the guide provided, would be great if indivi... Leggi di più
L'azienda ha risposto
I ordered a pasty and cream tea hamper to be delivered to my friend for her birthday so I never actually tasted it myself but she sent me pics and said it was absolutely delicious and very tasty. I... Leggi di più
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Update: Thank you for your very quick response. Happy to accept a re-delivery on the next available delivery date. Update: Order Reference 214105 Name Lorna Souness Order placed 1st May. 10 past... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Informazioni di contatto
Regno Unito
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Eccellente
2K recensioni
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Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Lovely pasties and sausage rolls
Lovely pasties and sausage rolls, delivered on time and very well packaged
27 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Mr Skingsley
Thank you so much for your kind feedback! We're really pleased to hear you enjoyed the pasties and sausage rolls, and that everything arrived on time and well packaged. We look forward to your next order!
Warm regards,
The Proper Pasty Company
Good quality and well packed.
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Andrew,
Thank you for your feedback! We're glad to hear you were happy with the quality and packaging.
Thanks for taking the time to share your feedback and we look forward to serving you again soon.
Kind regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi Andy,
What a compliment — thank you! We're thrilled you think so highly of our pasties. That means the world to us!
Kind regards,
The Proper Pasty Company
A little bit of Cornwall😊
Ordered these as a birthday treat and was not disappointed. Well packaged, good instructions and cook well. Did mine in airfryer and delicious. Smells while cooking/eating reminded me of great holidays 😊
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi John,
Thank you so much for the lovely feedback! We're delighted to hear the pasties made a great birthday treat and brought back happy holiday memories.
So glad they cooked well in the air fryer too — enjoy every bite!
Kind regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi LC,
Thank you! We're so pleased to hear that — your support means a lot.
Kind regards,
The Proper Pasty Company
Tasty Pasty treats packed perfectly
I wanted a real pasty from Cornwall with sliced veg seasoning and fresh meat. Pasties delivered absolutely glistening fresh with a powder of ice dust preserving them. They could have come from across the road they looked so fresh. Cooking was simple, the timing gave a good mid brown colouring. Absolutely tasty delicious, wholesome fresh veg not the dried powdered filling reconstituted with water like some others. A real treat! We loved them.
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Adam,
Thank you so much for your lovely feedback! We're delighted to hear that the pasties arrived in such great condition and that they lived up to your expectations — fresh, flavourful, and true to a proper Cornish pasty experience.
It’s fantastic to know they were a real treat for you. We appreciate your support and look forward to your next order!
Warm regards,
The Proper Pasty Company
The previous three orders came to my…
The previous three orders came to my home.post code.
But the last one went to a different post code address.
Lost.
And the customer service discussion was useless.
How could being on there data base!!
Then send it to a different home.
Blame put on me.
I don’t know, why would I put a different , s.d.
Instead of d.s.at my own home.
Anyway, never again for me.
Brutal proper pasty.
0-10.,
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Ken,
Thank you for getting in touch.
We’re sorry to hear you were disappointed with your most recent delivery. However, we must reiterate that the address provided at checkout was entered and confirmed by yourself, and the order was fulfilled exactly as instructed.
While we appreciate you've ordered from us successfully before, we do not — and cannot — cross-reference new orders against previous ones. It is the responsibility of the customer to ensure all delivery information is correct at the point of purchase.
As part of our process, we provide three clear opportunities to check and amend these details:
At checkout before payment
In the order confirmation email or SMS
In the order dispatch email
Had we been notified of any address error before dispatch, we would have been able to assist. Unfortunately, as the incorrect address was entered and the parcel delivered to the postcode provided, we’re unable to offer a refund or reshipment in this case.
We do appreciate your previous orders and are sorry this has led to dissatisfaction, but we must follow our policies to ensure fairness and clarity for all customers.
Kind regards,
The Proper Pasty Company
Pastry beautiful,authentic filling,ace…
Pastry beautiful,authentic filling,ace pasties,have re- ordered!
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Jean,
Thanks so much for your lovely feedback! We're thrilled you enjoyed the pasties and even more so that you've reordered — that means a lot to us!
Warm regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi Carole,
Thanks for the kind words! We're glad to hear the pasties arrived quickly and hit the spot — enjoy!
Kind regards,
The Proper Pasty Company
Hi I have ordered these pasties a few…
Hi I have ordered these pasties a few times they are nice and tasty but the meat is bit sparce but I still like them
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Annette,
Thanks so much for your feedback and for being a returning customer — we really appreciate it! Noted on the meat content — we aim to get the balance just right, but we’ll definitely pass this along to the team.
Glad to hear you're still enjoying them!
Kind regards,
The Proper Pasty Company
Fast deliver. Great taste..
Fast deliver.. excellent pasties will definitely order again..
2 gennaio 2026
Non scritta su invito
Risposta di Proper Pasty Company Ltd
Hi Martin,
Thank you! We're so pleased to hear you enjoyed the pasties and the quick delivery. We look forward to your next order!
Kind regards,
The Proper Pasty Company
Pasties are amazing
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Pat,
Thank you so much! We're thrilled you think so – enjoy every bite!
Kind regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi Luanne,
Thank you for the lovely feedback! We're so pleased to hear you enjoyed the service, selection, and taste – that’s what we aim for!
Warm regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi Philip,
Thank you so much! We're thrilled to hear you enjoyed them — that's what we love to hear!
Kind regards,
The Proper Pasty Company
Excellent quality and value for money…
Excellent quality and value for money and a great service 👏
21 gennaio 2026
Non scritta su invito
Risposta di Proper Pasty Company Ltd
Hi Nik
Thank you so much! We're truly grateful for your kind words and support. It means a lot to us that you took the time to share your experience.
We're delighted you enjoyed everything, and we hope to serve you again soon!
Kind regards,
The Proper Pasty Company
Risposta di Proper Pasty Company Ltd
Hi George,
Thank you so much for your lovely feedback! We're thrilled to hear you were pleased with the pasties, delivery, and our team.
Your support is very much appreciated — we look forward to your next order!
Warm regards,
The Proper Pasty Company
Great delivery time
Great delivery time, very well packed inside the box as well. Can't really say about the quality as both boxes were bought as gifts but the contents certainly lookes yummy
30 gennaio 2026
Non scritta su invito
Risposta di Proper Pasty Company Ltd
Hi Steve,
Thank you for your kind words! We're so pleased to hear the delivery and packaging met expectations — we hope the recipients enjoy their gifts just as much as you enjoyed sending them!
Kind regards,
The Proper Pasty Company
Great pasties
Great pasties! Very tasty and the pastry was perfect ! Well packaged and the freezer packs were still frozen the next day! Great delivery service on the day that was requested! Great communication. What more can I say but go try them and the different flavours they have added too! I’m certainly going for the cheese and onion and steak and Stilton! Oh what a selection to choose ! Thank you
1 febbraio 2026
Non scritta su invito
Risposta di Proper Pasty Company Ltd
Hi Lea,
Thank you so much for the lovely feedback! We're thrilled to hear you enjoyed the pasties, packaging, and delivery experience. The Cheese & Onion and Steak & Stilton are excellent choices — we hope you love them just as much!
Thanks again for your support — we look forward to your next order!
Warm regards,
The Proper Pasty Company
Superfast delivery
Superfast delivery. Well packed in insulated container with ice packs. Great tasting pasty to traditional Cornish recipe. Cooking instructions provided. Great price if you buy 8 and you get 4 FREE Jumbo Sausage rolls too. Great Bargain, Great food, Great Service.
30 gennaio 2026
Non scritta su invito
Risposta di Proper Pasty Company Ltd
Hi Dave,
Thank you so much for the fantastic feedback! We're delighted to hear that everything arrived quickly, well packed, and that you enjoyed the traditional Cornish pasties and sausage rolls. It's great to know the cooking instructions were helpful too.
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
The Proper Pasty Company
Not as big as I thought they would be…
Not as big as I thought they would be and no cooking instructions.
26 gennaio 2026
Risposta di Proper Pasty Company Ltd
Hi Valerie,
Thanks for your feedback.
You purchased our medium 283g pasties, which are the smallest of the three sizes we offer. We also have large and giant options available if you're looking for something bigger next time.
Cooking instructions are included on the A4 leaflet that comes inside the box — apologies if this was missed. If you'd like us to resend the details, just let us know and we’ll be happy to help.
Kind regards,
The Proper Pasty Company
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