Very positive experience. I was unsure about a couple of things so emailed. I received a reply that a nutritionalist would contact me and sure enough they did and provided in depth help and advice. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I placed my first trial box and it was delivered late, the issue was resolved, but had a few issues inbetween. Robin in their customer services was excellent and resolved the issue. My dog loves the... Leggi di più
L'azienda ha risposto
I RESPONDED TO YOU DIRECTLY on 27/10/26 letting you know that the order I should have received 23/10/26 had arrived 26/10/26 it was reported by a local. A farmer found this to be DUMPED ON A PUBLIC... Leggi di più
L'azienda ha risposto
A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Informazioni di contatto
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Regno Unito
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Eccellente
850 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Truly an excellent product
As a dog lover but also a marketing manager and product owner, ProDog Raw is one of the best products I've seen in years.
We have a corgi with chicken and white fish allergies so finding a raw food supplier with a product without these was a challenge. Tinned hypoallergenic food was making her put on weight even at recommended amounts.
Moving her to the lamb and offal raw food has been transformative - she is back to a healthy weight and I think this will make a huge difference into her old age with back problems corgis can received.
She is happier, healthier and loving being back on pure raw food.
26 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Stephen,
Thank you for such a thoughtful and detailed review! It means a great deal coming from someone with both a passion for dogs and a professional background in marketing and product.
We’re so pleased to hear that you were able to find a suitable option for your corgi despite her allergies—it can be a real challenge, and it’s fantastic that the lamb and offal recipe has made such a positive difference. Seeing her return to a healthy weight, while also being happier and thriving on a raw diet, is exactly what we aim for.
Your insight about supporting her long-term health, especially with breed-specific concerns, really resonates with what we strive to achieve through our products.
Thank you again for your kind words and for trusting us with your dog’s nutrition.
Best wishes
Team ProDog
Highly recommend
Highly recommend the food , even for fussy or sensitive eaters. High quality and the team behind ProDog are very helpful and supportive.
Caroline has been a life changer in helping me to get my extremely fussy dog to eat, even varieties she has previously refused multiple times she now consistently eats
23 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Susan,
Thank you so much for your kind words and recommendation—it truly means a lot to us.
We’re especially pleased to hear how well your dog is doing and that even previously refused varieties are now being enjoyed consistently. That’s a huge win. Caroline, our canine behaviorist, will be absolutely delighted to know she’s made such a positive difference, she’s incredibly passionate about helping every dog thrive, no matter how fussy or sensitive they may be.
We’re always here to support you, so please don’t hesitate to contact us if you ever need anything. Give your dog a big pat from all of us.
Best wishes
Team ProDog
I was recommended to Prodog by a friend…
I was recommended to Prodog by a friend who highly recommends this company.
I haven't yet ordered anything as I need to passa few things by my vet. However, Alison, was amazing with helping me find the best option for my pet with renal problems.
She was very professional, efficient in returning emails and calls. She was also very nice to chat to and understanding and helpful. Thank you.
This was my reason for giving 5 stars.
10 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Kathy,
Thank you so much for your lovely review.
We’re delighted to hear that Alison was able to support you while you explore the best options for your pet. She truly cares about helping every owner find the right solution, especially when managing more complex conditions like renal issues.
We completely understand wanting to speak with your vet first, and we’re always here if you have any further questions in the meantime. It means a lot that you took the time to share your experience, even before placing an order.
Thank you again for the 5 stars,we really appreciate your kind words.
Best wishes
Team ProDog
Risposta di ProDog Raw
Hello Kevin,
Thank you for your kind review.🐾 We're really happy to hear that your puppy loves the food. It means a lot to us to know our meals keep the tail wagging. Thanks again for your support, and if you have any questions, please do get in touch at support@prodograw.com. We're always happy to help.
Best wishes
Team ProDog
Sorry for the 3 stars
I should have reviewed these guys earlier as they are really great and my dogs loves the foods, i started with the chubs, standard 80.10.10 and now only ordering the deluxe pack. I believe i've been a loyal customer for almos a year and half, the first 2 deliveries were with DPD always on time with one hour slot no worries about the food getting defrosted, after those 2 deliveries they have changed to DHL, forget about how rude the drivers are, after all i get my delivery. The problem is they are always late, you get stuck at home all day waiting for the delivery, you get lucky if you get a delivery within the advised timing slot, we are not talking about 1 or 2 hours late, for example the delivery was due between 12:47 and 13:47, it us now 17:34 and im stuck at home waiting like an idiot. I love Prodog raw but the delivery company is what will stop me from ordering from you.
5 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Kais,
Thank you for taking the time to share your feedback, and for being such a loyal customer for the past year and a half. We're really pleased to hear that your dogs love the food and that you’ve been enjoying the range, especially the Deluxe range.
We’re very sorry to hear about your recent delivery experiences. We completely understand how frustrating it is to wait in all day for a delivery that arrives well outside the advised time slot. That’s certainly not the experience we want for our customers.
Please do contact us at support@prodograw.com, and we will be happy to escalate your feedback to DHL on your behalf. Your feedback is really important to us and helps us raise these issues directly with the courier.
Thank you again for your support and for bringing this to our attention.
Best wishes
Team ProDog
DO NOT ORDER FROM PRODOG
Prodog really let down by the delivery service they use DHL I WAS a new customer. The food I ordered was partially defrosted when it EVENTUALLY arrived There was no ice pack in the box and the food ordered only came in 500 gms. No common sense they know there are problems with delivery and yet do nothing about it Dealing with them stressful and time consuming yes they reply but don’t think they care or have much knowledge of dogs One order was enough
5 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Pauline,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience.
While delays with couriers can occasionally happen, we completely understand how frustrating this must have been. Our customer support gave all the relevant information regarding your order and that being still mainly frozen and cold was safe to pop in the freezer and feed your dog.
We also appreciate your comments regarding the pack sizes, and your experience contacting us. if you’d like larger 1 kg packs then please do get in touch with us. Customer care is very important to us, and we’re sorry that you felt the process was stressful or time-consuming.
Our customer support team would really like the opportunity to look into this further and make things right. If you’re open to it, please contact us at support@prodograw.com with your order details and we’ll be happy to review this for you.
Thank you again for your feedback.
Best wishes
Team ProDog
Great quality good we switched to…
Great quality good we switched to ProDog about 18months ago and it has completely transformed our Labradors gut issues so when we got our second dog last year we didn’t bother with anything else
We have recommended ProDog to many other dog owners
3 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Victoria,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that ProDog has made such a positive difference to your Labradors’ gut health. Transforming tummy troubles is exactly what we aim for, so knowing it’s worked so well for your first dog, and that you went straight to ProDog for your second, truly means the world to us.
We’re also incredibly grateful that you’ve recommended us to other dog owners. Word of mouth from happy customers like you is the highest compliment we can receive.
Give your Labradors a big belly rub from all of us at ProDog 🐾
If you have any questions, please do contact us at support@prodograw.com. We're always happy to help.
Best wishes
Team ProDog
Risposta di ProDog Raw
Hello Lynda,
Thank you so much for your kind words. We're really pleased to hear that everything is going well so far, and thank you for mentioning our superb customer service team. We pride ourselves on the personal touch. We see the value of having real people to support you.
If you ever need any assistance, whether it’s with your dog’s diet or placing an order, please don’t hesitate to reach out to us at support@prodograw.com. We’re always happy to help!
Thanks again for choosing us 🐾
Best wishes
Team ProDog
ProDog have been consistently brilliant…
ProDog have been consistently brilliant since I started using them (after being highly recommended to me by my neighbour). The website and subscription system is easy to manage, the food always turns up thoroughly frozen, customer service are always so fast to respond to any queries and are super helpful and friendly, the different proteins and diet options are vast and well thought out, the price is competitive and most importantly, my fussy dog consistently wolfs his ProDog food down.
24 febbraio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Hannah,
Thank you so much for taking the time to write this super review.
We’re delighted to hear about your positive experience with ProDog from the very start and being recommended by your neighbour. Word of mouth means so much.
It’s great to know you’re finding the website and subscription system easy to manage, and that your orders are arriving perfectly frozen as they should. Our team works hard behind the scenes to make everything as smooth and reliable as possible, so your feedback really does mean a lot.
We’re especially pleased to hear that your (formerly!) fussy dog is consistently wolfing down his meals, that’s always the best compliment we can receive 🐾
Thank you again for taking the time to share your experience and for choosing ProDog.
Best wishes
Team ProDog
I have to say Prodog have been great on…
I have to say Prodog have been great on every level. I have had a subscription with them for some time now but noticed lately my now older dog was struggling a bit with bone content. I got a call from their team to discuss it and they advised me on alternative packs I can order with no bone content and things I can do to help her out.
15 febbraio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Justin,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased you’ve been happy with your subscription, and even more so that we were able to help when you noticed your older dog was finding the bone content a little difficult. As our dogs’ needs change, it’s so important to adjust their diet accordingly, and we’re always here to support with tailored advice and suitable alternatives, including our no-bone options.
If you ever have any further questions or need to review your plan again, please don’t hesitate to get in touch. We’re always happy to help.
Give your lovely girl a gentle cuddle from all of us at ProDog 🐾
Best wishes
Team ProDog
Prodog is great quality and I like the…
Prodog is great quality and I like the reliability that the bundle I buy is offal free.
Customer services are very helpful, recently I wanted to add some other offal free proteins to my bundle and I couldn't work out how to do it. A very nice gentleman sorted it out for me when I phoned customer services.
Thank you
12 febbraio 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Carol,
Thank you so much for your lovely review of ProDog.
We’re really pleased to hear that you’re happy with the quality and the reliability of your offal-free bundle. We know how important it is to trust exactly what’s going into your dog’s bowl.
It’s also wonderful to hear that our customer services team were able to help you add the additional offal-free proteins. We’ll be sure to pass your kind words on to the gentleman you spoke with, he’ll be delighted to know he made the process easy for you.
Thank you again for your support, and please don’t hesitate to get in touch if there’s ever anything else we can help with.
Best wishes
Team ProDog
Great food
Great food, my little pups love it. Started off with an 80-10-10 pack. Problems with delivery mainly due to the bad weather at that time. Only problem with the delivery was that it included Beef and tripe which we had asked to exclude. Problem was solved very quickly by Liselle, who refunded the relevant tubs. We will be placing another order next week.
9 febbraio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Janie,
Thank you so much for your lovely review. We’re delighted to hear your little pups are enjoying the food and that the 80-10-10 pack has been a hit 🐾
We really appreciate your patience with the delivery delays during the bad weather, and we’re sorry again for the mix-up with the beef and tripe. I’m glad Liselle was able to sort that out quickly for you and get the refund processed straight away.
Thanks for your support. We look forward to preparing your next order for you and your pup.
Best wishes
Team ProDog
Helping severely underweight pups eat
I have two new rescues sadly both skin and bone. Initially, I contacted ProDog for advice about feeding raw to help their weight gain. Alison replied to my email almost immediately, she was kind, made suggestions and asked lots of questions about the dogs and their history. To my surprise, Caroline, the ProDog Behaviourist contacted me, she had consolidated details about the dogs from which she highlighted how she could help them eat. After a good chat I took her advice and what difference, they now eat at set times and with ProDog raw added to their feed are licking their plates clean! Fantastic service, I can't thank them enough!!
16 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello C,
Thank you so much for taking the time to share your experience — and a huge well done for giving two precious rescues a safe and loving home. We’re delighted that Alison’s nutrition guidance and Caroline’s behavioural insights were able to support you and the pups on their weight-gain journey. Hearing that mealtimes are now calm, structured, and plate-licking clean truly makes our day.
We know how worrying it can be when dogs arrive underweight and struggling to eat, so we’re thrilled to hear they’re thriving on their new routine with ProDog Raw. Thank you again for your lovely feedback — the whole team here really appreciates it and we’re wishing your two pups continued progress and happiness.
Best wishes
Team ProDog
My dogs love their raw food and the…
My dogs love their raw food and the subscription package is easy to set up, great price and ontime delivery.
21 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Mandy,
Thank you so much for the lovely review. We’re delighted to hear your dogs are loving their raw food and that the subscription has been easy and reliable for you. We really appreciate your support.
best wishes
Team ProDog
This food has settled my dogs stomachs perfectly after one week
I have three dogs and this food has settled their stomachs perfectly after one week. I am so impressed. Previously I was using raw dog meat from the local butchers but I think the offal content was too high because their stomachs were irritated. After one week of ProDog 80:10:10, not only are the dogs enjoying the food, their digestive systems are clearly working perfectly which is my main goal. Two of my dogs are Romanian rescues so they were not accustomed to meat, and the bone broth has further helped soothe their stomachs and provides a lovely treat for them which they really enjoy. Thank you so much!
19 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Stephanie,
Thank you so much for taking the time to share this lovely review. We’re thrilled to hear that ProDog 80:10:10 has helped settle your dogs’ stomachs so quickly, especially after your experience with high-offal raw mixes. Digestive comfort is such an important part of overall wellbeing, and it’s wonderful to know your dogs are not only enjoying their meals but also thriving on them.
It’s especially heart-warming to hear that your Romanian rescues have taken so well to the diet, and that the bone broth has provided that extra soothing support (and a tasty treat!). We’re grateful you chose us for their nutritional journey and are delighted to be part of helping them feel their best.
Thank you again for your trust and kind words. Give the trio a cuddle from us.
Best wishes
Caroline
My dog is a very fussy eater
My dog is a very fussy eater, after lots of dog food bought and given away, I eventually found Prodog, he has been eating Prodog for several years now. I placed my usual order for the middle of December and most unfortunately the courier was having severe issues on delivery from there depot nearest to me, this led to my delivery arriving defrosted, I had telephone messages and emails from Prodog trying to resolve this issue and helping me get a delivery in time for Christmas but alas the courier let us both down badly! Therefore I had to resort to buying raw food from the butcher, which was not ideal for my dog and somedays he would not eat.
Robin at Prodog did his utmost to help me through this situation and he advise me to try local stockist but the nearest was a 60 mile round trip, which was not an option. We decided that I would place an order for January 5th, which of course I did, it arrived next day and we now have a very happy doggie.
To avoid this happening this year I am going to have to make more room in this freezer.
I cannot thank everyone at Prodog [especially Robin] enough with everything they did to help resolve the problem.
12 dicembre 2025
Non scritta su invito
Risposta di ProDog Raw
Hello Elizabeth,
Thank you so much for taking the time to share your experience with us. We know how tricky it can be to keep a fussy eater happy, so it means a lot to hear that your dog has enjoyed ProDog for several years.
We’re truly sorry for the disruption you experienced in December. While the courier delays were outside our control, we fully appreciate how inconvenient and stressful it was — especially so close to Christmas. We’re proud that our team, and Robin in particular with helping you over Christmas who, stayed in close contact and did everything possible to find a solution, even though the courier ultimately let us both down.
We’re delighted to hear that your January delivery arrived smoothly and that your dog is back to enjoying his meals again. Thank you as well for your patience, understanding, and kind words; they really do mean a lot to the whole team.
We’ll continue working hard to prevent situations like this in the future, and we completely understand the plan to make extra freezer space for next year!
Thanks again for being such a loyal customer.
Best wishes
Team ProDog
Food arrived defrosted/thawed
I’ve been using ProDog raw coming on 5 years, since my dog was a puppy. I was genuinely happy with them on price, quality and packaging. However over the last year or so I’ve noticed a steady decline but an increase in their prices.
My most recent delivery arrived 24 hours late, with no wool insulation which meant that pretty much all of the food was thawed. I sent pictures and videos within an hour of delivery. Customer service asks if I’ve taken any more pictures and videos…and ultimately says the food is fine because the edges of the food still look frozen! This is despite a kiddie plastic cutlery knife being able to cut into the centre of the food block.
I didn’t mind paying the elevated price originally, but after this experience I’ll be taking my money elsewhere.
14 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello MoniD,
Thank you for taking the time to share your feedback and for being a loyal customer over the years. We’re sad to hear about your recent experience and would like to look into this further.
Our deliveries can take up to 48 hours. Food thawed but still cold to the touch is safe to pop in the freezer, as stated in our Terms and Conditions. If this were not the case and the delivery was delayed beyond 48 hours and the food was warm to the touch, then that is not acceptable.
We’d really appreciate the chance to look into this properly and make things right. Please contact our team again at support@prodograw.com with your details so we can review the issue in full and follow up accordingly.
Your feedback on packaging and delivery is invaluable and has been passed along to the relevant teams for review. Thank you again for your continued support over the years. We hope we can resolve this for you.
Best wishes
Team ProDog
ProDog Raw
Have been feeding my frenchie boy ProDog Raw for years, he loves every variety that he is given, we rotate the flavours coz frenchies can get fussy, this is such good quality raw , always well blended and no issues with large lumps, he has no allergy issues, his coat is glossy and in great condition and no upset tummy episodes.
Their customer service is great with any issues I have when I mess up my order variations, they respond quickly with a call and sort my errors out.
13 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hello Mr Bailey,
Thank you so much for taking the time to share this super feedback. We’re delighted to hear that your Frenchie has enjoyed ProDog Raw for so many years, and that rotating the flavours keeps him excited for mealtimes. It’s great to hear that his coat, tummy and overall wellbeing are in such great condition, that’s exactly what we aim for.
We also really appreciate your kind words about our customer service team. We’re always happy to help (especially when orders need a little tweak!), and it’s lovely to know that support has made a difference.
Thanks again for being part of the ProDog Raw
Best wishes
Team ProDog
I’ve been using Pro Dog Raw for around…
I’ve been using Pro Dog Raw for around two years now and I honestly wouldn’t go back to anything else. The quality of the food is consistently spot on and you can tell it’s made properly, not just thrown together to tick boxes. My dog’s coat looks healthier, his energy levels are better, and he just looks overall in great condition compared to before. He absolutely loves the food as well, no hesitation at mealtimes at all.
Delivery has always been reliable and the packaging is decent, everything arrives frozen and exactly how it should. It’s clear they actually care about what they’re producing rather than cutting corners. If you’re thinking about switching to raw or you’re already feeding raw and want a company you can trust long term, Pro Dog Raw is 100% worth it.
6 gennaio 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Sam,
Thank you so much for taking the time to leave such a detailed review – it really means a lot to us. We’re delighted to hear that you’ve seen such clear improvements in your dog’s coat, energy levels, and overall condition, and that he enjoys his meals so much.
Quality and consistency are incredibly important to us, so it’s great to know that this comes through in both the food and the way it arrives. We take real pride in producing raw food properly, without cutting corners, and feedback like yours reassures us that we’re doing things the right way.
Thank you for trusting Pro Dog Raw for the past two years and for recommending us to others. We truly appreciate your support.
Best wishes
Team ProDog
Dangerous packaging
Had food delivered for several years but lately packaging has been terrible! Just taken delivery today and every container cracked broken. Pieces of plastic everywhere. 4* review as they rectified the situation very quickly and offered replacements, and dog has always liked the food.
19 dicembre 2025
Non scritta su invito
Risposta di ProDog Raw
Hello Mr Sykes,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the condition your delivery arrived in — broken containers and loose plastic is absolutely not acceptable, and we understand how concerning that must have been.
That said, we’re glad our team was able to resolve the issue quickly and arrange replacements, and we truly appreciate you acknowledging that. We’re also pleased to hear your dog has consistently enjoyed the food over the years.
Your feedback about the packaging has been taken seriously and shared with the relevant teams as we continue to work on improving durability during transit. Thank you for your continued support and for bringing this to our attention.
Best wishes
Team proDog
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.