Very positive experience. I was unsure about a couple of things so emailed. I received a reply that a nutritionalist would contact me and sure enough they did and provided in depth help and advice. I... Leggi di più
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I placed my first trial box and it was delivered late, the issue was resolved, but had a few issues inbetween. Robin in their customer services was excellent and resolved the issue. My dog loves the... Leggi di più
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I RESPONDED TO YOU DIRECTLY on 27/10/26 letting you know that the order I should have received 23/10/26 had arrived 26/10/26 it was reported by a local. A farmer found this to be DUMPED ON A PUBLIC... Leggi di più
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A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Informazioni di contatto
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Regno Unito
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Eccellente
850 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Revised review
An edited version of my previous review; Their product is very good - I have been buying it for years now. The issue I had was with a delivery that never arrived but according to the courier (DHL) it had been delivered. Now these things happen from time to time, and my gripe was with the lack of communication from ProDog Raw having left multiple messages about my non delivery. This has now been addressed and I am very satisfied with the outcome - just a shame it took as long as it did... So, to summarise; I thoroughly recommend the ProDog Raw product but please when a customer has a delivery issue, prioritise it as it leaves the customer feeling let down when there's no communication.
5 giugno 2026
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Risposta di ProDog Raw
Good morning I Jackson,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
The level of service you describe falls well below the standards we aim to provide. We sincerely apologise for the issues surrounding your order, the delivery problem, and the delays in communication and resolution.
A member of our Customer Support team will be contacting you today so that we can investigate what has happened and work towards a fair resolution as quickly as possible.
We value all customer feedback, whether positive or negative, as it helps us identify where improvements are needed. We regret that your recent experience has left you feeling disappointed and hope we can restore your confidence in our service.
Best wishes
Team ProDog
Happy dogs
Since I have been ordering from pro dog raw I have not had any issues or concerns so far so good
Happy with the food and my dogs love it so much
Delivery online is great as you can choose a day ahead which is so helpful.
Highly recommend
1 giugno 2026
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Risposta di ProDog Raw
Hi Ms Foster,
Thank you for your super review. We're delighted to hear that both you and your dogs are happy with our food and service.
It's great to know that our delivery scheduling option has made ordering more convenient for you, and we're especially pleased that your dogs are loving their meals.
We really appreciate your recommendation and your continued support. Thank you for choosing Pro Dog Raw.
Best wishes
Team ProDog
Excellent
Always answer quickly great customer service always offer advice and support and provide an all round excellent product
27 maggio 2026
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Risposta di ProDog Raw
Hi Lynne,
Thank you for the super review. We’re so pleased to hear you’ve had a great experience with our customer service and support. Providing quick responses, helpful advice, and an excellent all-round product is exactly what we strive for, so your feedback really means a lot to the team. We truly appreciate your support.
Best wishes
Team ProDog
Customer service.
I have nothing but praise for the prodograw team. Liselle's prompt reply to my email was brilliant. Very reassuring knowing this company and it's staff, have such high standards. I would highly recommend them.
15 maggio 2026
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Risposta di ProDog Raw
Thank you so much for your kind words and recommendation. We’re delighted to hear about your positive experience with our team. Liselle will be especially pleased to know her prompt support made such a reassuring impression. We truly appreciate your trust in ProDogRaw and look forward to continuing to provide the high standards of service you deserve.
Best wishes
Team ProDog
What a service!
My dog has recently been diagnosed with kidney disease. I have always fed raw food, and have used ProDog Raw in the past. I reached out to the Customer Service team to ask if the ProDog Raw food would be suitable for my dog Daisy, who must be on a restricted diet due to her condition.
Alison from the Support Team went way over and above in answering my query, offering all sorts of information on the requirements and reasons for them for Daisy. There was no hard sell, just lots of really useful information. I am very grateful to Alison for her advice and recommendations.
When I have purchased ProDog Raw in the past it was really easy to order the selection I wanted, the delivery service was excellent, sending the food well packed and fully frozen. Daisy loved the food. So many varieties, and now she will be able to have it again as they do a low phosphorus food ideal for dogs with kidney problems.
11 maggio 2026
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Risposta di ProDog Raw
Hello ILovechocolate,
Thank you so much for taking the time to leave such a thoughtful review. We’re very sorry to hear about Daisy’s diagnosis, but we’re delighted that Alison was able to provide helpful support and guidance during what can be a worrying time.
Our team is passionate about helping owners make informed choices for their dogs, so it means a lot to hear that you felt supported without any pressure. We’ll be sure to pass your kind words on to Alison, she’ll be delighted to hear them.
We’re also so pleased that Daisy enjoys our food and that our low phosphorus range can now help support her dietary needs. Thank you again for your trust in ProDog Raw over the years, and we wish Daisy all the very best.
Best wishes
Team ProDog
I was hoping to make this an ongoing order. Very poor delivery and response
My. Delivery is a day late!!!!!!! I am a disabled pensioner & make sure the day deliverys due i have someone here to bring in for me if i miss the driver. Did not arrive on day, no notification of if and when it would arrive!!!!!! Have been trying to ring ProDog all morning………asking for call back. NOTHING
19 maggio 2026
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Risposta di ProDog Raw
Hello Jill,
We understand how frustrating and inconvenient this must have been, especially as you have to arranged for someone to be available to help with the delivery.
One of our senior customer service operatives responded to your email that morning with advice and guidelines regarding if your parcel arriving slightly defrosted, however we appreciate this does not make up for the lack of delivery updates and the stress caused by the delay. We do aim for delivery on day 1 but some can be delayed until day two as stated in our terms and conditions, but will still be frozen or chilled.
We will be contacting the courier directly to investigate why tracking details were not updated for the second day of delivery. We also apologise that you were unable to get through to us by phone straight away. Some days our customer service experiences exceptionally high volumes of calls and messages and being a team of two we try our utmost to reply same day, but can take up to 24 hours, we do always encourage customers to email us as well, as we aim to respond as quickly as possible.
We genuinely appreciate your feedback and are sorry that your first experience was not a positive one. We had hoped to welcome you as a long-term customer and would love the opportunity to restore your confidence in us.
Best wishes
Team ProDog
Have been feeding this to my dogs for a…
Have been feeding this to my dogs for a number of years. My current dogs and past dogs. It's one of the best for quality. Customer services are great and very quick to respond if ever there is an issue with anything including website issues. My dogs absolutely thrive on it, competing in dog sports throughout the year, and look amazingly healthy which they are. You can tell just by looking at them what they are not fed! I have recommended to others who noe feed their dogs the same. Highly recommended
19 maggio 2026
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Risposta di ProDog Raw
Hello Frances,
Thank you so much for your wonderful feedback and continued support over the years. It means a lot to hear that both your current and past dogs have thrived on our food. We’re especially proud to support such active dogs competing in sports and staying in amazing condition.
Thank you for mentioning the super experiences with our customer service team and that we’ve been able to help quickly whenever needed. Recommendations from loyal customers like you truly mean the world to us.
Thank you again for choosing us and for highly recommending our food to others, we really appreciate it.
Best wishes
Team ProDog
Always get to speak with knowlegeable…
Always get to speak with knowlegeable people who are always polite,and willing to assist.
Having switched my pugs to this brand several years ago we have never looked back.People always comment how shiny their coats are.
At a recent dog show a rival brand tried to tempt me away but conceded that what it was costing me for two dogs monthly was very good value.
12 maggio 2026
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Risposta di ProDog Raw
Hi Jeanette,
Thank you so much for your wonderful review. We’re delighted to hear that both you and your pugs have had such a positive experience with our food over the years.
It’s especially lovely to know that people regularly comment on their shiny coats, that’s always a great sign they’re thriving! We’re also pleased that our team has consistently been polite, knowledgeable, and helpful whenever you’ve needed support.
Hearing that even a rival brand recognised the great value you’re getting truly means a lot. Thank you again for your loyalty and continued trust in us, give your two beautiful pugs a cuddle from all of us.
Best wishes
Team ProDog
Excellent customer service
Our dog loves ProDog Raw and remains healthy and full of energy because of it. We had issues with DPD delivering the food recently and the support staff at ProDog Raw were incredibly quick at resolving the issue.
11 maggio 2026
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Risposta di ProDog Raw
Hi Emma,
Thank you so much for your kind words and for taking the time to leave us a review. We're delighted to hear your dog is thriving on ProDog Raw and staying healthy, happy, and full of energy.
We’re also really pleased our customer support team could help quickly when the delivery issue came up, we know how important it is to keep your dog’s meals arriving on time.
We noticed you rated us 4 stars, and we’d genuinely love to know if there’s anything we could improve to make your experience a full 5 stars next time. Your feedback helps us continue to improve both our products and service.
Thanks again for being part of the ProDog Raw
Best wishes
Team ProDog
Stay well clear i ordered for 4 months…
Stay well clear i ordered for 4 months 200 to 250 a month everytime there cheap website wouldn't allow you to sign in I ordered to my address same billing as delivery and on the 7th order they sent it to a totally different postcode and DHL rang me when they were 5 mins from my address saying they cant deliver cause wrong postcode asa a disabled member of the community I have to have all food dog food etc delivered twice a month and I struggle to make ends meat it was a bank holiday and they didnt deliver it which left me with £7 to last me 9 days and no dog food as I spoke to the manager Frank who refused to give his surname bit strange and he flat refused to do anything for me saying it was my fault I must of put postcode in wrong even though I have lived here for 6 years and before that was a totally different postcode so the are thieves they have my £80 and I have no dog food
1 maggio 2026
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Risposta di ProDog Raw
Hello Jonathan,
We appreciate you taking the time to share your feedback.
After reviewing your account, we can see that the order in question was placed as a guest order rather than through a registered subscription account.
When orders are placed as a guest checkout, the system does not retain your address details from previous purchases, unlike subscription or registered accounts where delivery information is securely stored for future orders. This means the delivery details, including the postcode, need to be entered manually each time a guest order is placed.
We understand how frustrating and stressful this situation was, particularly over a bank holiday and given the circumstances you described. However, the parcel was dispatched using the postcode entered at checkout, which unfortunately did not match your delivery area, and this prevented DHL from completing the delivery.
Our intention is always to help where possible.For future orders, we would strongly recommend creating a registered account or subscription profile, as this stores your address details securely and helps reduce the risk of manual entry errors during checkout. Or do contact us and we can sort a manual order for you from our end.
Best wishes
Team ProDog
Great food and particularly excellent…
Great food and particularly excellent service from ProDog. Message them with questions or for advice and they are incredibly helpful and proactive replying.
29 aprile 2026
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Risposta di ProDog Raw
Hi Justin,
Thank you for your lovely feedback.
We’re so pleased to hear that you’re happy with the food and that our team has been able to support you when needed. Providing helpful, proactive advice is really important to us, and we really appreciate you taking the time to share your experience.
Best wishes
Team ProDog
Fabulous product
I have recently changed my four year old Labrador onto Pro Dog Raw as my new puppy came from the breeder on it.
They both love it and I can already see that my older dog is calmer.
The help and advice received from the company is second to none and I would thoroughly recommend them.
27 aprile 2026
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Risposta di ProDog Raw
Hello Caroline,
Thank you so much for your kind words.
We’re delighted to hear that both your Labrador and your new puppy are enjoying their meals, and it’s especially lovely to know you’re already seeing a positive difference in your older dog’s calmness. This kind of feedback means so much.
It’s also great to hear that you found our team helpful,supporting you and your dogs every step of the way is exactly what we aim for.
Thank you again for your super review.
Best wishes
Team ProDog
Be careful with the value for money…
Be careful with the value for money bundles. Ordered 40 tubs of the luxury box and 28 tubs were either chicken, beef or turkey. Contained NO rabbit whatsoever (which is why I bought the box) Majority of the box are the cheaper meats, it is not spread evenly between the different proteins. Very disappointing. Received a refund of £11.23 ! Will not be ordering again.
22 aprile 2026
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Risposta di ProDog Raw
Hi Louise,
Thank you for your feedback. We’re sorry to hear that you were disappointed with your order.
When ordering the 10kg bundles, rabbit is not included. You ordered 20kg in 10kg bundles, which is why you received a mixed selection based on those bundle contents. We will review how this is communicated to customers to avoid any confusion in the future.
I regard the chicken, Turkey and Beef content - in the description it does state that 7 out of the 9 varieties in the 10kg bundle do contain those proteins.
As a goodwill gesture, a partial refund of £11.23 was issued. We appreciate your feedback and will take it on board as we continue to improve both our product descriptions and customer experience.
Best wishes
Team ProDog
The Best Raw & Company
I started using Prodog raw after my previous supplier let me down. I’m so glad I did because my puppy loves it! Their professional help is fantastic, they email you offering advice and guidance all the way through, thank you again Caroline xx Deliveries are reliable and food is great! Thank you Prodog raw x
23 aprile 2026
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Risposta di ProDog Raw
Hi Sandy,
Thank you so much for your kind words. We’re delighted to hear your puppy is loving the food and that you’ve had a positive experience with our service. It means a lot to us that our support and guidance have been helpful during your transition to raw feeding. We’ll be sure to pass your lovely feedback on to Caroline as well 😊
Thanks again for choosing us and for taking the time to share your experience.
Best wishes
Team ProDog
Took 4 days to tell me it wasn't in stock
Ordered some probiotic paste that my dog needed ASAP, and picked the earliest delivery date (4 days' time).
My credit card got charged, but on the morning of the delivery date I just get an email saying the order has been refunded and I will be receiving nothing.
It's poor that it took 4 days to realise something is out of stock. I won't be buying from here again, too unpredictable, especially when you need something ASAP.
Now shopping with Benyfit Natural who offer next day delivery too.
16 aprile 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Steve,
We’re sincerely sorry for this experience and completely understand how frustrating and stressful it must have been, especially when you needed the product urgently for your dog.
We should have identified the stock issue much sooner and communicated with you straight away, rather than only notifying you on the expected delivery day. That’s not the level of service we aim to provide, and we take full responsibility for the delay and lack of timely communication.
We’re currently reviewing our stock management and notification processes to ensure this doesn’t happen again in the future. Situations like yours highlight where we need to improve, particularly for time-sensitive orders.
Thank you for your honest feedback, it’s genuinely appreciated, even though we’re sorry to have let you down. If you would consider giving us again, please do get in touch by emailing support@prodograw.com
Team ProDog
Risposta di ProDog Raw
Thank you for your kind words.
We're really glad you had a great experience with our service and appreciate you taking the time to share your feedback. We look forward to serving you again soon.
Best wishes
Team ProDog
Very pleased with service and my lad…
Very pleased with service and my lad loves it. His poops are perfect all the time . Happy dog happy mum
13 aprile 2026
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Risposta di ProDog Raw
Hello Carol,
Thank you so much for your lovely feedback. We’re delighted to hear your lad is loving ProDog and even more pleased to know it’s keeping him happy and healthy. Perfect poops are always a win. 😊 Happy dog, happy mum indeed. Thanks again for your support and please email us on support@prodograw.com if you have any questions or need advice.
Best wishes
Team ProDog
Totally let down by 4 days to receive food
I have had a subscription for a number of years, however this time I was totally let down by delivery of my order. I was advised on Thursday that the order have been dispatched to the delivery company, I received no notification from the delivery company until Saturday, which now says that they will deliver the food on Monday. No way is the food going to be fit for consumption four days after dispatch. I tried to contact Prodogs but no one is available over the weekend until Monday..
Saturday - someone from ProDogs emailed me to say they would look into this, but I’ve had no more information since then and the food has still not arrived.
Update
Now awaiting a new delivery.
11 aprile 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Sarah,
Thank you for your feedback. We’re sorry to hear about your recent experience.
We can confirm that we have now been in contact regarding this issue, please accept our sincere apologies for the delay and the inconvenience caused. This is certainly not the level of service we aim to provide, especially for our long-standing customers.
As discussed with you today, a replacement order has been arranged and is scheduled for dispatch on Wednesday to ensure it reaches you in the correct condition.
If you have any further concerns or need anything else in the meantime, please don’t hesitate to get in touch. We truly appreciate your patience and your continued support.
Best wishes
Team ProDog
Delivery shambles and leaking raw food!
Such a shame, was great for a year or so but has taken a nose dive off a cliff in recent months!
Originally, great product for fussy eaters, well packaged in click shut tubs and consistent delivery timescales.
Where we are now?
The date for arrival of the subscription box is anyone’s guess. For the 4th time the delivery has come 4-5 days after I needed it. The point of the subscription is ease and a readily available product but this just stopped working for the last few months . The cycle I picked for delivery is less than a month and I still run out every month. The company takes no ownership for this, often pointing fingers at their courier. While this might be true, if I knew one of my suppliers wasn’t pulling their weight, I’d do something about it!
It also doesn’t help that they have now ceased deliveries over the weekend to save a few quid and rather than this meaning they bring the delivery forward, they push it back to the next working day.
Delivery SLA’s are already poor and now you get the pleasure of an extra 2 days on top of that, 4 if your delivery falls on a bank holiday.
They show little sympathy for those with fussy dogs. The challenge of having to change food for a few days and then get them back onto this product is not understood by this company. Don’t bother complaining or wanting any kind of gesture of good will, as I have been told this affects too many customers so wouldn’t be able to apply any approach consistently - read the room, if too many are affected, change it! Mind blowing.
I’d also perhaps show a little sympathy if you didn’t get automatic emails saying we will attempt to deliver on X date and then have no follow up emails or attempts thereafter. Waiting around for a big box of frozen dog food that may or may not land on your doorstep is inconvenient at best!
Once they sort their delivery issues out, they should take a look at their packaging, another standard that has slipped. When unpacking 30 boxes of food, nobody wants to sit scrapping raw dog food off the outside of the individual packages!
Such a shame, we are now looking at alternatives. What happened?
6 aprile 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Alex,
Thank you for taking the time to share such detailed feedback, we’re really sorry to hear how much your experience has declined in recent months.
We completely understand how important reliability is, especially when you’re relying on a subscription service to keep your dog’s routine consistent. The delays you’ve described, particularly deliveries arriving several days late and the impact of removing weekend and bank holiday deliveries, are clearly not acceptable and we appreciate how disruptive this must be,especially with a fussy eater.
While we do work closely with our courier partners, we agree with your point, the responsibility ultimately sits with us. We should be providing a service you can depend on, and it’s clear we’ve fallen short here.
We’re also very sorry to hear about the condition of your deliveries. Leaking packaging is not the standard we expect, and we understand how unpleasant and frustrating that is when unpacking your order.
Your comments around communication and the lack of follow-up updates are equally important. We know that unclear delivery windows and missed expectations only add to the inconvenience, and this is something we are actively reviewing.
We genuinely regret that this has led you to consider alternatives, particularly after a positive experience in the past. Feedback like yours is being taken seriously as we work to improve both our delivery reliability and packaging standards.
If you’re open to it, we’d really appreciate the chance to look into your account and recent orders in more detail to see what’s gone wrong and how we can put things right. Please feel free to contact our support team directly with your details.
Thank you again for your honesty. We’re very sorry for the frustration caused.
Kind regards,
Team ProDog
Great food and customer service
Food is great and customer service is excellent.
30 marzo 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Jo,
Thank you so much for your kind words. We're really glad that the food from ProDog hits the mark and that you had a great experience with our customer service.
Best wishes
ProDog Team
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