Very positive experience. I was unsure about a couple of things so emailed. I received a reply that a nutritionalist would contact me and sure enough they did and provided in depth help and advice. I... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I placed my first trial box and it was delivered late, the issue was resolved, but had a few issues inbetween. Robin in their customer services was excellent and resolved the issue. My dog loves the... Leggi di più
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I RESPONDED TO YOU DIRECTLY on 27/10/26 letting you know that the order I should have received 23/10/26 had arrived 26/10/26 it was reported by a local. A farmer found this to be DUMPED ON A PUBLIC... Leggi di più
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A big thank you to Graham @SouthCoastGundogTraining for recommending Pro Dog Raw for our cockapoo Honey. Honey has never been food motivated, and we'd tried pretty much everything. Since switch... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Informazioni di contatto
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Regno Unito
- 01278556155
- support@prodograw.com
- prodograw.com
4,3
Eccellente
850 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I forgot our monthly order was due to…
I forgot our monthly order was due to be delivered while we were on holiday. Called on a Saturday and they immediately brought my order forward a couple of days. Great customer service. Thank you!
29 agosto 2026
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Risposta di ProDog Raw
Hi Vicky,
Thank you so much for your lovely review. We’re delighted we could help move your order forward so you had one less thing to worry about while you were away. We’re always happy to help where we can, and it’s wonderful to hear you were pleased with the service.
Thank you for choosing ProDog Raw.
Best wishes
Team ProDog
Unreliable Delivery Service
I got a puppy and ordered from the website a couple of times before I decide to subscribe. Unfortunately, the delivery this time is not satisfactory. Their courier claimed it was delivered but I have camera footage showing no delivery. I am claiming refund and cancelling the subscription because of the unreliable delivery service.
3 settembre 2026
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Risposta di ProDog Raw
Hi Jing,
We’re really sorry to hear about your experience, especially as you’d taken the time to try ProDog Raw a few times before deciding to subscribe. We completely understand how frustrating it must be to be told a parcel was delivered when your camera footage clearly shows that no delivery took place.
This certainly isn’t the level of service we expect from our courier partners, and we’re sorry that this experience has led you to cancel your subscription.
We’ll make sure the delivery issue is raised with the courier, and our Customer Support team will be happy to assist.
Please contact us at support@prodograw.com for further help.
Best wishes
Team ProDog
Great Customer Service!
My dogs love their food. Have been on them since they were puppies.
Fantastic service from day 1. And easy schedule delivery service!
Highly recommended
1 settembre 2026
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Risposta di ProDog Raw
Hi Miss R,
Thank you so much for your wonderful feedback. It’s super to hear that your dogs have been enjoying ProDog Raw since they were puppies, we're delighted.
It so good to read also that you’ve experienced great service from day one and that our scheduled delivery service makes keeping their food topped up so easy.
Thank you for your continued support and for recommending ProDog Raw.
Best wishes
Team ProDog
Long-standing customer, leaving after recent experience
I was a trade customer of ProDog Raw for two and a half years, ordering around 200kg per order for my dog day care clients and to feed our dogs in foster care with our dog rescue.
Recently a delivery failed entirely, an order due on Wednesday hadn't even left the depot, and neither ProDog's team nor I knew until it was too late. This left my own dogs and foster dogs without their usual food after I'd already given away stock free to help other customers whose orders had arrived spoiled. This came on top of other ongoing issues: inconsistent order confirmations, no dispatch tracking emails, and previous stock spoiling in transit.
An £800–£1,000 order is a huge amount of money for me and with no confirmation and no tracking I was really concerned, The sales of raw food and any profit made from those sales goes straight back into the costs of running our dog rescue and rehoming dogs. I genuinely didn't know if my order had gone missing somewhere. That's a lot of uncertainty to sit with when you're relying on that stock to raise funds for your dog rescue.
I raised all of this directly with the CEO, Heidi Maskelyne. Her reply addressed the specifics that the missing pallet was traced to a scanning error at a third-party carrier, and a data issue meaning I wasn't receiving tracking emails at all has now been fixed. But the tone throughout was very defensive: each point was met with an explanation or rebuttal rather than any real acknowledgement of the impact on me as a customer, even on points where ProDog's own systems had genuinely fallen short.
When I asked about frozen transport, I was told my order volume wasn't really enough to make it worthwhile so my 200kg felt like a fairly small concern to them.
My business and the rescue work it supports are built on sustainability and giving back, not scale, and it felt like that just isn't a priority for them.
Their customer service team were helpful and managed to ship an order to me on a Saturday which was appreciated. I do feel bad for them having to operate under such poor leadership though. If their CEO is rude to customers I can only imagine how awful it must feel working for a company or leadership team that openly speaks to customers in this way. Their staff are firefighting multiple order issues and I very much doubt their voices are being heard for fear of a response similar to what I received.
After two and a half years I've decided to move on. The core product is ok, but I need to feel like a valued customer, not just a number that isn't quite big enough and this experience didn't align with the values for my business and dog rescue.
26 agosto 2026
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Risposta di ProDog Raw
Hi Lydia,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience has led you to feel this way, particularly after working with us as a trade customer for a long period of time.
This matter was reviewed directly by our senior team, and we investigated the delivery issue, tracking concerns and the wider points raised. From that review, we identified that the pallet issue related to a third-party carrier scanning error, and that a separate data issue had prevented tracking emails from being received correctly. This has since been corrected.
We appreciate that reliable delivery and clear communication are especially important for trade customers, and we understand that the uncertainty around this order caused frustration.
The comments made around transport options were intended to explain the practical limitations of frozen courier delivery versus dedicated frozen transport, not to suggest that your order or your work was unimportant.
We would like to think that our CEO investigating this matter for your personally, would of demonstrated that.
Our customer support team worked to assist where possible, including arranging a special measure Saturday delivery, and we’re sorry that this was not enough to restore your confidence.
We’re disappointed to see you move on after two and a half years, but we wish you, your business and your rescue work all the best going forward.
Kind regards,
Team ProDog
I am delighted with REPEL
I am delighted with REPEL: a powder of natural products that help to repel fleas, ticks and worms.
For years, we have been encouraged to pump chemicals into our dogs as a ‘preventative’ against fleas etc. After some research, I realised that these chemicals work AFTER fleas and the like have invaded! So, rather than the dogs have expensive chemicals going around their bloodstream, I thought why not go back to what we did in the old days and use more natural barriers.
Having had dogs all my 71 years and armed with knowledge from my parents and grandparents, I was happy when I found REPEL.
It was the only blend , I found ,to address fleas, ticks and worms.
It’s made up of natural ingredients; it smells rather good and a small amount each day seems far more agreeable to me and to the dogs, than the packaged brands from the vets ( that were costing me a small fortune).
Let me be clear, my dogs live in the country; they have access to farmland, trees and natural cover. They mix with a large number of dogs once a week on a group paddock day. The Jack Russell, is a keen hunter ( and killer!) of any vermin about ( much to my distaste as I’m terrified of them!) The Labrador is also a hunter and loves nothing more than going through cover. The German Shepherd loves patrolling hedgerows and rolling in grass. So, they are not cosseted!
Hand on heart, there has been NO SIGN of fleas, ticks or worms this summer after using REPEL daily.
2 settembre 2026
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Risposta di ProDog Raw
Hi Stephen,
Thank you so much for such a detailed and heartfelt review of REPEL. It’s wonderful to hear how pleased you are with it and that you’ve found a natural approach that suits your dogs so well.
With three dogs enjoying such adventurous lifestyles—exploring farmland, hedgerows, woodland and long grass, hunting, rolling and mixing with plenty of other dogs, it’s fantastic to hear how well REPEL has fitted into their daily routine. They certainly sound like they live life to the full.
We’re delighted to hear about your experience this summer and really appreciate you sharing your story and your trust in REPEL. Thank you for choosing ProDog
Best wishes
Team ProDog
Booked a set date for the delivery
Booked a set date for the delivery, tracker showed the delivery company never arrived and then I get an email saying I was out when I was in the whole day. Specified a safe location for the parcel to be left (cool, out of the sun) but item not left.
1 settembre 2026
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Risposta di ProDog Raw
Hello Robin,
We’re really sorry for the frustration caused by this delivery experience. We completely understand how disappointing it is to be in all day, have specified a suitable safe place, and then receive a notification saying a delivery was attempted when this clearly wasn’t the case.
Our delivery company has up to 48 hours to complete the delivery, so your ProDog Raw order should arrive today. We will also raise this directly with DHL to find out why the tracking stated that an attempt had been made when, from your experience, the driver clearly had not arrived.
We apologise for the inconvenience and appreciate your patience while we get this looked into.
Best wishes
Team ProDog
Great food, perfect customer service.....
Customer services helped me to make changes to my subscription and process the order quickly meaning it will arrive in good time. They always resolve any issues quickly, we are very pleased with the food and the service.
31 agosto 2026
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Risposta di ProDog Raw
Hello Angie,
Thank you so much for your lovely review. We’re delighted to hear that our Customer Support Team were able to make the changes to your subscription and process your order quickly, ensuring it arrives in good time.
Thank you also for letting us know that you’re so pleased with both the food and the service. We really appreciate your continued support and are always here to help whenever you need us.
Best wishes
Team ProDog
A continued happy customer
There was an issue from the courier with my order, which meant that everything arrived defrosted. ProDog Raw went into immediate action, were incredibly helpful and sent me out a replacement box immediately. My dogs have been customers for about four years now, and we continue to be impressed with their excellent customer service and delicious product (to be clear, I’m going on my dog feedback, I am not eating raw dog food myself…).
21 agosto 2026
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Risposta di ProDog Raw
Hi Ashleigh,
Thank you so much for your lovely review and for being a loyal ProDog Raw customer for around four years.
We’re sorry that your latest order arrived defrosted due to a courier issue, but we’re delighted our team was able to step in straight away and get a replacement box sent out to you. We know how important it is to have your dog’s food arrive as it should, so we’ll always do our best to put things right as quickly as possible.
It’s great to hear that your dogs continue to give the food their seal of approval after four years, and thank you for clarifying that the “delicious” feedback is definitely coming from them! 😂🐶
Your continued support and kind words about our customer service mean so much to the whole team. Here’s to many more happy, tail-wagging mealtimes.
Best wishes
Team ProDog
Excellent food quality and reliable service!
We’ve been a customer of ProDog for a while now and continue to be thoroughly impressed.
Whenever I’ve had a query, it has always been dealt with promptly, and my deliveries consistently arrive right on time. Most importantly, the quality of the food remains outstanding—the true raw meat-based food hasn't diminished in quality at all over time. Our dog never gets tired of it. He loves their little Christmas raw food treats each December too. They are a responsive and thoughtful company and we recommend them to our friends with dogs.
Really happy with the service and product, and we'll definitely keep supporting ProDog!
25 agosto 2026
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Risposta di ProDog Raw
Thank you so much for such a wonderful review and for your continued support of ProDog Raw. It’s also great to hear that you remain so impressed with both the food and our customer service.
We’re delighted that your deliveries are consistently arriving on time and that our team has always been able to help promptly when you’ve had a query. Most importantly, it’s super to hear that your dog still loves his food—and that our little Christmas raw food treats have become a favourite each December.
Thank you for recommending us to your friends and for continuing to choose ProDog. Your kind words and loyalty mean so much to our team. Here’s to many more happy mealtimes.
Best wishes
Team ProDog
Couldn’t mark any lower
Couldn’t mark any lower. Use DHL for delivering and despite text messages with timed deliveries don’t show up no further update, following day 8 minutes left in the 30 min delivery window and arrived late. Delivery REFUSED. no point transitioning a small puppy onto their food to not be able to rely on getting future deliveries. Never tried the food and the Customer Service from ProDog is shocking and not even interested. No refund for their incompetence. Despite the delivery debacles the fact it eventually was attempted within their 48 hour window. Save yourself a whole load of stress and hassle and buy elsewhere. 💩💩 Customer services at its finest
19 agosto 2026
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Risposta di ProDog Raw
Hi Mrs A Horton,
We’re sorry to hear you were disappointed, but we do feel it’s important to clarify what happened.
We appreciate that the delivery did not go as smoothly as you had hoped, Our couriers have up to 48 hours to complete deliveries, and we contacted you multiple times asking you not to refuse the delivery. The parcel arrived early in the morning on the second day and, had it been accepted, we could have assessed the contents to ensure it was useable and if not we would have provided an appropriate resolution.
Unfortunately, despite our repeated advice and attempts to help resolve the situation, the delivery was refused. This was outside of our control, and we did explain the implications of refusing the parcel. As a result, the food was wasted, which is why we had asked you not to refuse the delivery.
We’re disappointed that you feel our Customer Service was not interested, as our team made every effort to assist and find a solution. We understand that a puppy’s food is important, which is precisely why we tried repeatedly to help you accept the delivery rather than refuse it.
We’re always happy to assist our customers, but we also need customers to work with us when we’re trying to resolve issues.
Please do contact us at support@prodograw.com if you have any more questions.
Best wishes
Team ProDog
Very helpful company ...
Very helpful company and Liselle especially went over and above in explaining all the varieties and making sure i got my order on time. My very fussy Shiba Inu likes the food too - so a winner all round!
17 agosto 2026
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Risposta di ProDog Raw
Hi Fitzzy,
Thank you so much for your lovely feedback! 🐾❤️
We’re delighted to hear that Liselle went above and beyond in explaining all the different varieties and making sure your order arrived on time. We’ll certainly pass your kind words on to her, she’ll be thrilled to know how much you appreciated her help and support.
And we’re especially pleased to hear that your very fussy Shiba Inu is enjoying the food too! We know Shibas can sometimes have very definite opinions about their food, so that really is a fantastic result
Thank you for choosing ProDog Raw and for taking the time to share your experience. It sounds like a winner all round.
Best wishes
Team ProDog
First time with Raw food
First time with Raw food. Needed help.as just got an 8 week old pup already on raw. Customer service was a great help
8 agosto 2026
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Risposta di ProDog Raw
Hello Jean,
Thank you so much for your lovely feedback.
We completely understand that starting out with raw food can feel a little daunting, especially when you’ve just welcomed an 8-week-old puppy who is already used to eating raw.
We’re delighted to hear that our Customer Service Team was able to provide the help and guidance you needed. We’re always here to support new puppy owners with feeding advice and information, helping you feel confident as your puppy grows.
Thank you for choosing ProDog Raw, and we wish you and your new puppy lots of happy and healthy adventures together.
Best wishes
Team ProDog
Thank you ProDog!
Thank you ProDog!
My dog has been fussy around food for a long time so after a friend recommended them, I tried ProDog.
My dog took to it straight away. The information that comes with the food and their online page was reassuring as I made the switch to raw food from dried as there were some temporary changes in the stools!
After a few weeks, my dog started to back away from the food and started to refuse it. I reached out to Caroline, ProDogs dog behaviourist who gave me some advice to try.
I was admittedly a bit dubious but lo and behold, my dog was, and is eating again with gusto!!
The follow up call from Caroline was very reassuring that my dog is completely normal.
I couldn’t recommend ProDog enough. The food is fresh and there is a good variety of flavours to keep it interesting.
17 agosto 2026
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Risposta di ProDog Raw
Hello Jessica,
Thank you so much, Jessica, for such a wonderful and detailed review.
We’re delighted to hear that your dog took to ProDog straight away, particularly after being a fussy eater for such a long time. We completely understand that switching from dried food to raw can bring some temporary changes, so it’s great to know that the information provided with the food and on our website helped reassure you during the transition.
We're also so pleased to hear that the advice Caroline gave you helped get your dog eating again with gusto! Sometimes the simplest changes can make such a difference, even when we’re a little dubious at first.
Food refusal can be worrying, so being able to support you and reassure you that your dog’s behaviour was completely normal is exactly why Caroline our behaviourist is here. And a follow up call from her for extra support was so welcome and reassuring.
Thank you for your kind words about me and ProDog, Jessica, and for recommending us. We’re thrilled that your dog is enjoying the food again and that you’re happy with the freshness and variety of flavours.
Here’s to many more happy mealtimes.
Best wishes
Team ProDog
Highly recommended ProDog Raw
Highly recommended ProDog Raw. I wouldn’t feed by dogs anything else. Really good customer service and communication. I had a problem with a delivery, which was the delivery company’s fault and it was sorted really quickly.
4 agosto 2026
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Risposta di ProDog Raw
Hi Clare,
Thank you so much for your super review and for highly recommending ProDog Raw! We’re delighted to hear that you wouldn’t feed your dogs anything else and that you’re so happy with both the food and our customer service.
We’re sorry you experienced an issue with your delivery, but it’s great to hear that our team was able to get everything resolved quickly for you. We really appreciate your understanding that this was an issue with the delivery company, and we’re always here to help whenever something does go wrong.
Thank you again for your continued support and for trusting us with your dogs’ food.
Best wishes
Team ProDog
Food arrived defrosted
Not only did the food arrive defrosted to the point I could stick my finger all the way through the mince, but I was then interrogated as to whether it was still cool and how cool or warm it was.
There was one measly ice pack in the box, nothing on the top or base to keep the cold in (subsequently the top and bottom cartons were fully defrosted).
The customer support advised me they pack orders to stay usable for 60 hours… I guess that’s when we’re experiencing freezing temperatures as opposed to nearly 30 degrees heat.
Is caution other customers to be careful or have a thermometer to hand as food shouldn’t be kept at 4 degrees for more than 2 hours.
A raw food company should do better than this.
To top it off this was the second batch, the first batch got lost by DHL - to be fair pro dog sent another batch out but this is the batch that turned up partially defrosted.
7 agosto 2026
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Risposta di ProDog Raw
Hello Claire,
Thank you for taking the time to share your feedback. We’re very sorry that your order arrived in a condition that left you concerned, particularly after your first delivery had already been lost by DHL. We completely understand how frustrating this experience must have been.
We’re also sorry if our questions about the temperature of the food felt like an interrogation. That certainly wasn’t our intention. We only ask whether the food is cold or cool to the touch, and how it feels on arrival, because our support team are following our food safety protocol to help establish the condition of the food when it arrives and advise you appropriately. We apologise if this came across differently to you.
We appreciate your concerns regarding the packaging and the exceptionally warm weather. Our packaging and ice packs are designed to protect the food during transit, but we recognise that periods of very high temperatures can present additional challenges, particularly if a parcel is delayed in the courier network.
We’re pleased that we were able to resend your order after the initial parcel was lost by DHL, although we’re disappointed that the replacement delivery did not arrive in the condition you expected. We will take your comments regarding the packaging and delivery experience on board and continue to raise concerns with our courier where appropriate.
Thank you again for bringing this to our attention. We’re sorry that your experience fell short of the standard we aim to provide, and we hope that the resolution provided in this matter has been satisfactory for you.
Best wishes
Team ProDog
Only care about new customers not there bread and butter (regular customers)
Have been getting my dog food from here for 2 and a half years first started when my dog was 8 weeks old started on puppy food then moved on to adult food (was on subscription of a mixed bundle) decided I wanted to try the chubs as they are a little bit cheaper and was not as much plastic it’s insane how many plastic tubs I have had in the last 2.6 years it’s crazy you can not send them bk to the company tbh! Anyway see you could order a sample pack of the chubs tried to do so it came bk saying I couldn’t I messaged them got an AI response, I explained why I wanted to get a sample pack and was told I’d get an email from a human, got an email bk asking why I wanted to try them told them why and was told iv had a sample pack of the tubs b4 so wasn’t able to have a sample pack of the cubs…companies should want to help and keeps regular customers happy..clearly not this one was told to add on a couple of chubbs to my next order to see if my dog liked them, not happy really would of thought you would of allowed a customer for that long to try the sample pack! Any ways I have now ordered from a new brand and won’t be buying from here again! If you can not look after regular customers il spend my money else where!
31 luglio 2026
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Risposta di ProDog Raw
Hi Stephanie,
Our customer support team have contacted you and explained our policy on sample packs.
Our sample packs are designed to give first-time customers the opportunity to try our food and find out which recipes work best for their dog. As they're a one-time introductory offer, they're limited to one per household.
We see that you were looking to just try the chubs & this is why our nutritionist suggested adding a single chub to your next order. As your request was to try an additional product we wouldn't be able to send a second sample pack. Adding an individual chub is the simplest and most cost-effective way to try a new recipe.
We absolutely do value our existing customers, which is why we offer our rewards points program, subscription discounts, and a range of heavily discounted bundles to help make feeding as affordable as possible.
I hope this helps explain our sample pack policy.
Best wishes
Team ProDog
Great quality meat lots of options to…
Great quality meat lots of options to choose from been feeding my 2 boys prodog nearly 3 years happier healthier boys all round had a delayed delivery once through no fault of prodog meat was no good when it arrived 48 hours late quick email to them and same day i had a relpy and they got me a replacement sent out simple direct and straightforward great customer service
27 luglio 2026
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Risposta di ProDog Raw
Thank you so much for your review and for trusting ProDog Raw to feed your two boys for nearly 3 years. It's wonderful to hear they're happier and healthier, and that you're pleased with the quality of our food and the range of options we offer.
We're also really pleased we could help quickly when your delivery was delayed. Although courier delays are unfortunately outside of our control, we're glad our team was able to respond promptly and arrange a replacement for you, making the process as simple and straightforward as possible.
Thank you again for your continued support, it means a great deal to us, and we look forward to keeping your boys happy and thriving for many more years to come.
Best wishes
Team ProDog
I used Prodogs online help for nutritional advice
I used Prodogs online help for nutritional advice for my 14 month old GSD with allergies. I was contacted within a few days by Alison whom I found to be extremely helpful and offered good advice and guidance. It was decided that we wait to start the switch to raw until my boy has finished a course of tablets. I would definitely recommend this service if you are unsure about switching.
27 luglio 2026
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Risposta di ProDog Raw
Hi Nadia,
Thank you so much for your lovely review and for recommending our nutritional support service.
We're delighted to hear that Alison was able to provide helpful advice and guidance for your 14-month-old GSD. When managing allergies, it's important to take a tailored approach, and waiting until the course of medication is complete before making the switch to raw is a sensible plan.
We're so pleased you found the support reassuring, and we'll be here to help every step of the way when you're ready to make the transition.
We wish your boy all the very best and look forward to supporting you both moving forward.
Best wishes
Team ProDog
Great company that always pulls through
I have read some of the reviews here and while I understand we have had a heatwave, I also urge people to speak to ProDog Raw in the first instance as their customer service is amazing and they will always put things right. Whether that is defrosted food, delayed deliveries or anything else.
I truly can’t fault this company. Although DHL have messed up several times and delayed deliveries or pretended to attempted delivery and then did not, ProDog Raw have always pulled through and replaced this for me.
I get my regular deliveries from them as well as little treats.
The only thing I could recommend is maybe considering another delivery service, as DHL appears a let down but nevertheless, 5*.
1 agosto 2026
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Risposta di ProDog Raw
Hi Jasmin,
Thank you so much for your lovely review and for your continued support. It really means a lot to us that you've taken the time to share your experience.
We're delighted to hear that our customer support team has been able to help whenever delivery issues have arisen and that we've been able to put things right for you. While we're sorry you've experienced problems with DHL, we truly appreciate your patience and understanding.
Your feedback regarding our delivery partner is valued, and we continue to work closely with them to improve the service we provide.
Thank you again for trusting us with your dog's nutrition and for choosing ProDog Raw for both your regular meals and treats. We look forward to continuing to support you and your dog for many years to come.
Best wishes
Team ProDog
Food defrosted
Food was defrosted when it arrived a day later than requested.
Not the first time it’s been sat on a DHL van for over 8 hours in 30+ degree heat.
Really disappointed
29 luglio 2026
Non scritta su invito
Risposta di ProDog Raw
Hi Mark,
Thank you for taking the time to share your feedback. We're very sorry to hear that your order arrived defrosted and later than expected.
From our records, we can see that you emailed us late last night, and our Customer Support Team will be in touch with you as soon as possible to help resolve this for you.
We completely understand how disappointing this experience must have been, especially given your previous delivery issues. We appreciate you bringing this to our attention and look forward to getting this put right for you as quickly as we can.
Best wishes
Team ProDog
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