Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When you phone to say not to deliver till next week then the delivery driver turns up without notice and then took 1.5 hours trying to get it off truck then had to call someone else to give the driver... Leggi di più
Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... Leggi di più
L'azienda ha risposto
Product seems to be of good quality but only time will tell if that's the case,So many companies ask to give feedback just after purchasing when you cant give a realistic opinion until some time ha... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Informazioni di contatto
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , Regno Unito
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4,7
Eccellente
278 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great quality flooring excellent…
Great quality flooring excellent quality and the click system is great
26 giugno 2026
Mixed experience
Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to the couriers error. Lack of communication from both courier and Pro tek, had to call everyday for an update. When it arrived all of the panels were chipped on the tongue and groove, company quickly rectified this and sent out additional panels. Panels aren’t of the best quality overall second time round which is ashame perhaps a bad batch from manufacturer.
3 maggio 2026
Non scritta su invito
Quick & easy to get a sample
29 maggio 2026
Delivery shocking
When you phone to say not to deliver till next week then the delivery driver turns up without notice and then took 1.5 hours trying to get it off truck then had to call someone else to give the driver a hand getting off the small truck,so service was shocking as stripped off the wood pallet it was on and scrapes on road and my drive way.🤦🏻♀️😳☹️
7 maggio 2026
Non scritta su invito
Risposta di Pro Tek Flooring LTD
Hi Ilker
Thank you for the 5* review and the kind words
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Risposta di Pro Tek Flooring LTD
Hi Alan
Thank you for the review ! Straight to the point and we are really glad you are happy with everything
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Risposta di Pro Tek Flooring LTD
Hi Dionne
Thank you for the 5* i will pass the review onto the customer service and sales teams.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Risposta di Pro Tek Flooring LTD
Hi Martine
Thank you for the review we really appreciate it
Thank you
Marcus Kallmeier
Samples were brilliant and the customer…
Samples were brilliant and the customer has decided to go ahead and order the flooring
14 aprile 2026
Risposta di Pro Tek Flooring LTD
Hi Niall
Thank you for the review , we proide ourselves on offering XL samples to giv you a better gauge on the flooring
If you or the customer need any help when ordering please let us know
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good Customer Service, delivery and price
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from a kind friendly delivery man. What's not to love, good service, my choice of floor was on sale, all good all round. Can't wait to see the floors down!!
17 aprile 2026
Risposta di Pro Tek Flooring LTD
Hi Andrew
I will be sure to pass this review onto the sales and delivery teams. Thanks for taking the time to leave us this review and please keep us updated once you have laid the floor as we would love to see it.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I have used many types of LVT
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
8 agosto 2025
Risposta di Pro Tek Flooring LTD
Hi Matt
Thank you for the great review and im so glad that we will be seeing you again. Please let us know if you need anything prior to your next order.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Had no dispatch email
Had no dispatch email
Paid £55 delivery
Had no email to say when it was coming
Had no call from yourselves or your courier as you have stated in your response you “always do” neither of these contacts were made.
Neighbour opened door as driver called be when there not before but he would not help lift the product t in house and would not take pallet away.
9 aprile 2026
Risposta di Pro Tek Flooring LTD
Hi Rebekah
It is dissapointing to recieve a 1* review as we pride ourselves on a high level of service. Please see my responses to each points below
Had no dispatch email:
On all our delivieries we do not dispatch them without talking to you personally first. We will always call and if you do not answer then we will leave you a message. Once confirmed we will give you a date that the goods are going to be delivered. This leaves us on an economy tail lift service and is delivered 2 days later or on the preffered day you have chosen.
£55 delivery fee
This is less than the charge from the couriers themselves. We have also recently incurred even higher fuel surcharges at a minimum of 9% and have absorbed the cost. We have not raised our prices and still offer a free delivery over £500 pre VAT. For smaller orders we need to charge a portion of the courier amount to cover a small portion of the cost.
Had no email to say when it was coming:
We always request that the couriers contact you when the goods are being delivered , on every order that leaves the warehouse we put a note to say please call 1 hour before.
Driver would not take product in:
This is standard for courier companies and it does state on our website that all deliveries are kebrside only as they are not insured for taking goods inside the property. As for the pallet this is dependent on the driver as some will kindly take it away but others especially if they are on tighter delivery shcedules may not.
Again i can only aplogise that the experience was not as you would have hoped and as you can see from the numerous 5* reviews and the very little 1* reviews we have here that we pride ourselves on offering brilliant service from start to finish. We have a small team that you can get to on the phone and email very quickly and of course i will relay any feedback good or bad back to the team.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent product sample
Excellent product sample, really good quality.
Still making our minds up on best match for us.
7 aprile 2026
Risposta di Pro Tek Flooring LTD
Hi Dennis
Thank you for the review
We hope that we can turn this into a 5* once you have selected a product
Please let us know if you need any assistance
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Risposta di Pro Tek Flooring LTD
Hi Eve
I will be sure to pass this review onto the sales and customer service teams
Thank you for taking the time to leave us one
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Only ordered samples to date but the…
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
30 marzo 2026
Risposta di Pro Tek Flooring LTD
Hi Julie
Thank you for the nice review. If you need any assistance when it comes to order or to help you make the final colour choice please give us a call or send us an email and we would be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
From the piece sent out I bought 8…
From the piece sent out I bought 8 boxes and it was best laminate I have ever laid
26 marzo 2026
Risposta di Pro Tek Flooring LTD
Hi Andrew
Thank you for the 5* we really appreicate it
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery on a pallet and wheeled…
Quick delivery on a pallet and wheeled directly into storage. Well packaged and as described/expected.
26 marzo 2026
Risposta di Pro Tek Flooring LTD
Hi Alfa
Thank you for the 5* review
We are happy that the process went swimmingly. Please let us know if you need anything else moving forward.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Risposta di Pro Tek Flooring LTD
Hi Ana
Thank you for the 5* Review.
We are glad everything went smoothly for you.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Promt service
17 marzo 2026
Risposta di Pro Tek Flooring LTD
Hi Nikki
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Sample ordering experience
Being able to order samples on 2 occasions has helped us get a truer indication of the colour and tone of each product as just seeing them online doesn’t give you the same definition.
Samples arrived within 3 days and there has been no charge for the samples which is fantastic 👍
17 marzo 2026
Risposta di Pro Tek Flooring LTD
Hi Martin
Thank you for taking the time to leave us such a good review.
We are glad it helped you finalise your desicion and look forward to dealing with you again in the future.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.