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Valutata 5 stelle su 5

Ordered some plants using next day delivery, however evri messed up and ended up taking a week to deliver them, by which point the plants were dead. Contacted support and they sent out new ones w... Leggi di più

Valutata 4 stelle su 5

I have made three purchases over the past few weeks. All has arrived nicely packaged. My two aquatic plants arrived today, and they are very healthy. Postage was a little expensive, but they have c... Leggi di più

Valutata 1 stelle su 5

Avoid Pro Shrimp, they don’t answer the phone, it’s permanently off the hook! Yodel look like they roadside dumped the delivery. Yodel refused to investigate a complaint or locate the package, their... Leggi di più

Valutata 2 stelle su 5

Well well, they NEVER reply emails(!). The plants luckily are great and arrived in a good shape. Bought cinnamon sticks to find that THEY ARE not ok for shrimp - Chinese cinnamon...Ceylon cinnamon IS... Leggi di più

Dettagli dell'azienda

  1. Negozio di acquari
  2. Negozio di animali
  3. Negozio di pesci tropicali

Informazioni fornite da varie fonti esterne

Online Freshwater Shrimp Shop. Nano Aquariums, Freshwater Shrimp, Food & Accessories from the UK experts! We ship worldwide!


Informazioni di contatto

3,1

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TrustScore 3 su 5

144 recensioni

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3 stelle
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Tutte le recensioni

(144)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Highly recommend Pro Shrimp

I've ordered a few aquarium items from Pro Shrimp now and i've always been impressed. Quick delivery, good products and decent prices. Plants arrived in good condition and survived well. I will continue to use them for my aquariums needs going forward.

5 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fast Delivery and Fast Customer Service

Ordered everything i needed to start up a tropical aquarium! Unfortunately the tank arrived shattered, but pro shrimp was excellent and sent a new one in less than 24h! Really lovely store <3

5 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great company!

First time getting shrimp so I wanted to make sure I did everything right, pro shrimp have great descriptions on their items, everything is as described and at an extremely great price, managed to get my entire set up off their website
Shipping was extremely fast and everything was packed with alot of care, plants and moss arrived healthy
Can't recommend enough if you're looking for anything for your aquarium, will be ordering for all my shrimps needs!
Thankyou pro shrimp!

1 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Plants kill shrimp. Can't review on website

The 'shrimp safe' plants killed 75% of my shrimp between 2 tanks on opposite sides of the house, no other changes. I'd rinsed and soaked for an hour which is beyond pro-shrimps recommendation on their website. I'm pretty experienced and knowledgeable with shrimp and planted tanks, I've never had anything like this happen. I've bought from this company 3 times before this but never again. £6 refund for 7 plants that have gone in the bin and over 50 dead shrimp. I try to support small businesses but this was a mistake. If you choose to buy from here please quarantine properly. Tried to contact customer service twice and got fobbed off. I cannot find a way to leave a review on the website or via emails from them.

6 ottobre 2022
Non scritta su invito
Valutata 1 stelle su 5

Angry

I’ve used this company twice and both times nearly half the plants I ordered were damaged beyond use
Will not use them again

16 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

First Choice for Aquarium Supplies

I have bought several items from Pro Shrimp and now consider them to be my first choice for aquarium supplies. I have ordered a good number of in vitro plants, and along with fast delivery I've received vibrant, healthy plants. There was only one occasion where one of the plants came looking almost black - I planted it . . . and there are some shoots of green. So, all in all, a good source for plants and other supplies.

4 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent company

Excellent company. I have bought from pro-shrimp more than dozen times and they always deliver a speedy and professional service.
On one occasion the ordered item was not working. Customer support replied really fast and replaced it for me quickly.
Highly recommend!

28 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent & Efficient Service

I have bought a few items from Pro-Shrimp before with no issues. I have always found them efficient when processing the order and linked with prompt shipping makes an excellent package. My wife recently purchased for me a pond aeration pump and found a problem when setting up. I then emailed them and they just promptly sent out a replacement part solving the issue which again showed their commitment to excellent & efficient customer service, and, have no reservation in recommending them to anybody.

20 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Tank arrived with a broken side

Tank arrived with a broken side. They replaced. The light didn't work so they replaced it with a new hood and the light. For me, this is first-class service. You never know what can happen to any goods in transit. For me, the culprit in all damages was DHL for not taking care, For the tank to break in such a way it must have taken some bashing. This is not good but that's not down to pro shrimp. For me, I can thank Pro shrimp for its great service and will get my recommendation for sure. Once again thank you for a great service.

6 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Scratch on tank and slow service

Ordered my first nano tank and was delivered with a scratch on the glass. Luckily I have a full video and pictures of the unboxing to prove that it came like that. Was really sp dissapointed as this is my first tank. Customer service took time to respond.

18 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Would recommend

Bought from pro shrimp a few times and always been really impressed, had an issue with one of the plants I’d bought but they couldn’t be more helpful and It was sorted within hours. Delivery has always been quick too. Would recommend :)

10 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

I love pro shrimp

I love pro shrimp.
Ordered from here a few times and any issues have been sorted promptly. I had one smashed up plant, emailed them and received a new plant in the next few days. I had an issue with some snail food and the team recommended one that my snails looove! (snail dinner).
We are only human so mistakes can be made, i rate people on how they fix the issue and their customer service is great.
Thanks pro shrimp :)

6 marzo 2022
Non scritta su invito
Valutata 3 stelle su 5

Disappointing Plant Quality

I was recommended to try Pro Shrimp for plants by a friend after telling him my local fish store didn't have much variety.

I'll be sticking to my local guy in future; the plants I bought from Pro Shrimp are quite damaged and much smaller than expected. One of them is a bulb plant, yet doesn't have a bulb; the moss was healthy but a tiny portion, and the other plant had so many damaged leaves. Not a fan of the amount of mulch and slime that was all over them and the box either.

They cost me twice what I usually pay. Lesson learned. Will stick to non-living supplies from them in the future.

24 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service from Kim

Great customer service and the products are top calibre
Kim in customer services in particular was amazingly helpful and resolved my problem quickly and efficiently, made me feel very at ease after the issue that was caused (my own doing)

3 febbraio 2022
Non scritta su invito

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