Blue Horizon are: Friendly, fast, Affordable. The hospital I used under Blue Horizon which drew my bloods were lovely, friendly, caring, compassionate The hospital was wheelchair friendly too.. I... Leggi di più
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After several failed attempts to obtain a specialist blood test to determine if I don’t suffer from a blood disorder run in the family I found Private Blood Tests able to complete this test. After... Leggi di più
Experience was good, buying the test was easy and the staff at Hartswood hospital were friendly. The blood test was taken quickly and there was no waiting around. The test results arrived before e... Leggi di più
The blood tests are easy to book, the packages provide good cost effective way to test various things. the hospital provides flexibility and ease to find an appropriate appointment time. Sadly, my r... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
This service commenced in 2012 and enables you to request fully accredited UKAS ISO5189 pathology testing at up to 31 Spire Private Hospitals rated either Good or Outstanding by the Care Quality Commission. With Phlebotomy and our own GP referral included, samples are analysed across Spire's own Laboratory Network and results are sent straight to your inbox. This is an all-in-one VIP service, not a DIY postal kit.
Informazioni di contatto
Picktree Lane, NE38 9HJ, Picktree, Regno Unito
- assistance@bluehorizonmedicals.co.uk
- privatebloodtests.co.uk
4,6
Eccellente
245 recensioni
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Risposta di Private Blood Tests
Hi K
Thank you for your feedback! We are delighted to hear that you had a positive experience with us.
Kind Regards
Blue Horizon Team
Risposta di Private Blood Tests
Thank you for your review of the service you received from Blue Horizon!
Please let us know if we're able to help you again.
Kind Regards
Blue Horizon Team
Risposta di Private Blood Tests
Hi Sylvia
We're sorry to hear that you felt your results were incorrect. Could you please provide us with more details about what specifically seemed incorrect? You're welcome to email us at assistance@bluehorizonmedicals.co.uk.
As I understand, our online chat and results team assisted you promptly, and you mentioned that you no longer needed the doctor’s comments on your results. Additionally, your results were delivered a day earlier than expected.
Kind Regards
Private Blood Tests Team
Really good service
Really good service, however the appointment booking part was a little confusing. It asks you to select a date & time (which is pointless), as you also have to call the relevant hospital to book.
21 agosto 2024
Risposta di Private Blood Tests
Hi Steve
Thank you for your review of the service you received from Blue Horizon.
Also, thank you for your feedback regarding the issue you encountered, we are always looking for ways to improve our service - if you experience any issues in the future please let our team know via email or live chat and they will be more than happy to assist.
Kind Regards
Blue Horizon Team
Risposta di Private Blood Tests
Thank you for your feedback! We are delighted to hear that you had a positive experience with us. Providing fast turnaround times is one of our top priorities.
We're always happy to assist.
Kind Regards
Blue Horizon Team
Good but not perfect
Very straightforward dealing with Blue Horizon and would recommend. Unfortunately, the hospital taking the blood appeared completely lost as to how to process the private blood test which made the process a little nerve-wracking. But we got there in the end and I suspect this is a Spire problem rather than a Blue Horizon issue.
14 agosto 2024
Risposta di Private Blood Tests
Thank you for your review of the service you received from Blue Horizon, and also for your recommendation.
Also, thank you for your feedback regarding the issues you encountered at the hospital, we are always looking for ways to improve our service - if you experience any issues in the future please let our team know via email or live chat and they will be more than happy to assist.
Kind Regards
Blue Horizon Team
Easy to deal with treat very well in…
Easy to deal with treat very well in the hospital
I'd recommend to anyone
13 agosto 2024
Risposta di Private Blood Tests
Ryan, thank you for your wonderful review of the service you received and also for your recommendation!
We're always happy to assist.
Kind Regards
Blue Horizon Team
Risposta di Private Blood Tests
Thank you for your feedback! We are delighted to hear that you had a positive experience with us.
Kind Regards
Blue Horizon Team
Excellent private company for private blood tests
My GP only does the standard cholesterol blood test and I wanted to have a lipid profile blood test as it gives a whole detailed view about your cholesterol, HDL LDL etc. I found the private company on Google and was happy how both fast and easy it was to order the blood test. I was able to book the appointment with the phlebotomist Outpatients at The Spire Hospital Solihull. (Something you can never do at NHS Hospitals) The Spire Hospital staff could of been better though as they are private. They saw me almost 10 minutes late because they mixed my name up with another patient. Not ideal when you have been fasting over 12 hours. I attended with a family member. The phlebotomist said the room is quite small. I showed her my disabled access card which states I must have a plus 1 attend with me due to my invisible disabilities. She then said that is fine. I found the room bigger than my bathroom and you could easily fit 10 people in there. She then asked what current work role am I in. I was confused she pointed to my sunflower layard (the one that holds my disabled access card) I said it's my disabled access card. Maybe she hadn't had her morning coffee. She told me my results would take 7 days something else which wasn't true. I was quite shocked at the dizziness of the staff for a private setting. I received my results 2 days later. I was very happy at the speed of receiving my results and the Doctor who explained them. I would definitely use them again and highly recommend them. However Spire staff I believe should maybe attend a customer service refresher course. Good job the private blood tests provider actually pre-warn you not to give your payment details to Spire as they invoice the company. Be warned that Spire hand you a tablet to put your details in and they ask for your payment details on there. I didn't put mine but people could easily do it in error but please don't otherwise you will be billed twice.
8 agosto 2024
Risposta di Private Blood Tests
Thank you for your review of the service you received from Blue Horizon, and also for your recommendation. We are glad you are happy with the ordering process through our website!
Also, thank you for your feedback regarding the issues you encountered at the hospital, please accept our apologies - we are always looking for ways to improve our service - if you experience any issues in the future please let our team know via email or live chat and they will be more than happy to assist you.
Kind Regards
Blue Horizon Team
Although tricky to make effective…
Although tricky to make effective contact initially they did come good by expediting important tests
7 agosto 2024
Risposta di Private Blood Tests
Hi Sam
Glad our results team were able assist you when you needed interim results. You can always reach us online via our web chat between Monday to Friday , 9am to 5pm. Let us know if we can help further.
Kind Regards
Private Blood Tests Team
The test itself was pretty…
The test itself was pretty straightforward. But the communication with customer service is lacking. No way to get immediate reply, no phone number, only email with replies taking even up to 2 days.
23 luglio 2024
Risposta di Private Blood Tests
Hi Olga
We are sorry to hear it took a little longer to get back to your query with our team. The best and quickest way to get in contact with us is via our online chat which is open weekdays Monday to Friday between 9am and 5pm.
If you have any other concerns or need to reach out to us please email us at assistance@bluehorizonmedicals.co.uk
Kind Regards
Private Blood Tests Team
Everything streamline and friendly and…
Everything streamline and friendly and professional, except for finding my results had arrived as spam! Hence 4/5 star with the question: can it be fixed? Whatever the case, very pleased.
26 luglio 2024
Risposta di Private Blood Tests
Hi Karl
Thank you for your feedback! We're delighted to hear that you found our service streamlined, friendly, and professional. We apologise for the inconvenience of your results ending up in your spam folder.
We're actively working on how we can improve on this however in the meantime, you can add our email address to your contacts or safe sender list to help prevent this from happening again.
Please reach out to us again if you require any further assistance.
Kind Regards
Private Blood Tests Team
Timely and helpful service.
18 luglio 2024
Risposta di Private Blood Tests
Hi Emma
Thank you for the feedback, please reach out if you require any further assistance.
Kind Regards
Private Blood Tests Team
Convenient and very quick turnaround…
Convenient and very quick turnaround time. I booked the Spire Hospital in Manchester
15 luglio 2024
Risposta di Private Blood Tests
Hi There
Thank you for your feedback! We're happy to hear about your speedy experience and that you're happy with our service. Please reach out if we can assist with anything else.
Kind Regards
Private Blood Tests Team
very satisfactory
Had a test on 28th June. I chased on 8th July, (before the turnaround date - for personal reasons) . I received a helpful response the same day. The following day I was again contacted, reassuring me of prompt service and how the process was progressing. Two days later and ahead of the standard turnaround date, I received the result. Very satisfied with the service.
11 luglio 2024
Risposta di Private Blood Tests
Hi Dawn
Thank you for sharing your positive experience. It's wonderful to know our team could assist you promptly when you needed your results ahead of their due date.
Please reach out again if we can assist you with anything else.
Kind Regards
Private Blood Tests Team
Risposta di Private Blood Tests
Hi There
Thank you for the feedback, we are delighted to hear you had a positive experience with us and please reach out if you require any further assistance.
Kind Regards
Private Blood Tests Team
I Was not kept informed i had to email…
I Was not kept informed i had to email to find out when i might get my results
25 giugno 2024
Risposta di Private Blood Tests
Hi Philip, I'm so sorry to hear that you felt out of the loop about your results.
With all of our tests we have a turnaround time which is stated on the individual profiles, this will allow you to know an approximate date of when you will receive the results through your email.
Excellent experience throughout
The blood draw itself was excellent with none of the usual problems, and my query about results was answered very quickly and the results were reported clearly.
20 giugno 2024
Risposta di Private Blood Tests
Hi Caol
We're glad we could assist you with your queries and resolve any issues you encountered. Thank you for your feedback! Please don't hesitate to reach out if you need anything else in the future.- Private Blood Tests Team
Risposta di Private Blood Tests
Hi Mahmoud
Thank you for the Feedback! We are delighted to hear you had a positive experience with us - Private Blood Tests Team
The result can very quick and very…
The result can very quick and very easily to interpret
20 giugno 2024
Risposta di Private Blood Tests
Thank you for your feedback! We're happy to hear about your speedy experience and that you're happy with our service. Please reach out if we can assist with anything else.
Kind Regards
Private Blood Tests Team
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