Primoregistrations Recensioni 

392
TrustScore 3.5 su 5

3,3

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Valutata 4 stelle su 5

Order process was quick easy and simple also phoned up as thought id made a mistake quick answering the phone and dealt with the query straight away. However got an email on the 29th november to say... Leggi di più

Valutata 1 stelle su 5

Ordered a plate 5 weeks ago, Primo advise max 1-15 days for transfer. DVLA seemingly on strike during this time (not been notified about this at ANY point) Called to query delay, got a condescending... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking for number plates for the Wifeys birthday present 🎁 & found the 1 we where looking for .ordered the plates very easy process & was very straightforward the number plates where delivered... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have dealt with Primoregistrations for a number of years now, and I realized I've never left a review because the process has always been pretty easy and straight forwards to deal with Primo, even... Leggi di più

L'azienda ha risposto

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

392 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(392)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Disappointing service

Disappointing service! Bought registration waiting 4 weeks for someone to call and say reg wasn’t transferable! Yet the reg is on a car at present so is transferable. Shouldn’t be selling if it’s not available as I lost money buying reg plates n can’t put them on car. I was refunded for initial costs but certainly won’t use primo again!

15 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Customer service after sales are a joke!

Once they got the money, expect poor after sales customer service. They are rude in their emails, do not adhere to the legal 14 days return policy of a faulty product. The bank have been informed and a report has been filed to the police.

8 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great service very quick delivery

Great service. Easy to use website just looked for registration i wanted i bought it and received the number plates within 2 days and certificate in 4 days absolutely brilliant cant recommend them highly enough

2 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs!!!

What horrible people to deal with. AVOID at all costs

I purchased a registration from discount registrations a second trading name of primoregistrations so basically the same company, typical tactics of shady company's

The email I received had primoregistrations email address plastered all over it. I emailed them to ask what was the next steps and I got a curt email back stating the registration had not been purchased!

Obviously I was a little confused so called and got the same nasty customer services simply saying "I had not purchased it" it then turns out it is under there other trading name of disocountregistrations!

The person "Paul" who I dealt with was incredibly unhelpful and arrogant to the point where he told me (the customer) to shut up!!! something any customer service person should never do under ANY circumstances!

So I then had to contact discountregistrations the following day as they did not reply to my new email sent to them. A person sounding just like "Paul" (surprise, surprise) answered and after a little chat told me they had cancelled my order without reason even though "Paul" had told me that there were separate companies.

I think this company is a couple of blokes called Paul and Peter in a shed somewhere.

To help everyone avoid these people I will be posting this on every forum, review site, blog, Instagram, twitter I can, one thing these little companies forget is the power of the web and sometimes they meet someone who has the power to show them for who they are :-)

A little digging shows these people used to be "PRIMO JEWELLERY LIMITED" so not exactly specialist in vehicle registrations and they have had 4 resignations of "company officers" and as I thought companies house shows 4 employees in 2018. a laughably small company pretending to be something special.

P.S. In these other posts I will show proof of the transaction (payment) to primoregistrations as trustpilot will not allow me to post screen shots or links.

9 giugno 2021
Non scritta su invito
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Risposta di Primoregistrations

Unfortunately this customer hasn't purchased a registration from Primo Registrations.

Valutata 5 stelle su 5

Amazing experience

Amazing experience, brought my registration on Wednesday and received my plates and transfer pack next day. Sent transfer pack back on Friday, Monday was a bank holiday yet by Tuesday I received a text and email saying I could put my new plates on my car!

4 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Very easy transaction from start to…

Very easy transaction from start to finish,Found the registration I wanted and with in days my number plates had arrived,very pleased with them and the company have kept me upto date on everything by email,would definitely use again thank you

26 maggio 2021
Non scritta su invito
Valutata 1 stelle su 5

10 days I had to wait for my…

10 days I had to wait for my certificate to come through , the number plates came after two days but the paper work didn’t come for 10 days , I’ve never had to wait that long for paper work

17 maggio 2021
Non scritta su invito
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Risposta di Primoregistrations

Thank you for your review.
I'm very sorry to hear that you think that our service from all my colleagues was the worst possible due to the delay in your receiving your certificate. Unfortunately you had selected economy delivery which takes longer to come through to you - if you had needed it urgently I am surprised that you didn't order it with a quicker delivery option?
Having looked your order I can see that you placed your order on the 8th, and if you've got your certificate today then you have received it within 5 working days, not the 10 that you claim above.
I've very sorry that you don't think that this is good service from any of our team, but don't believe the worst possible review score is deserved.
Thanks,
The Primo Registrations team

Valutata 5 stelle su 5

Good service

When I rang to discuss the purchase of a plate I had seen sales person was extremely helpful. Purchased plates they and the certificate came quickly. Also when I saw the plate I checked other sites but found this company cheaper than others. Would recommend.

17 maggio 2021
Non scritta su invito
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Risposta di Primoregistrations

Thank you for your review.
It was a pleasure helping you and I hope you enjoy many years with your own personalised registration!
All the best,
The Primo Team

Valutata 1 stelle su 5

Absolutely AWFUL! Pay cheap, get a cheap service!

Ordered a plate 5 weeks ago, Primo advise max 1-15 days for transfer. DVLA seemingly on strike during this time (not been notified about this at ANY point) Called to query delay, got a condescending child telling me it is not their fault and that they don't have to advise *THEIR* customers of DVLA delays - Unbelievable!
Still waiting for transfer, wouldn't recommend this company to anyone - steer clear, pay more (i'd pay double!) to avoid them and get a professional service elsewhere.

13 maggio 2021
Non scritta su invito
Logo di Primoregistrations

Risposta di Primoregistrations

Thank you for your review.
I'm very sorry that your transfer has been delayed due to the DVLA strikes. It's as frustrating for you as it is us, but I don't think it deserves your uncalled for comments about our staff. We will always communicate to you as soon as your transfer has been approved.
Thanks

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