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Valutata 1 stelle su 5

Appalling customer service. Provides misleading information. Substandard quality garments. Extremely overpriced. Provided invalid returns information. China based company but uses third party UK deliv... Leggi di più

Valutata 5 stelle su 5

Due to a misunderstanding between us the product I wanted was not available so they sent out something very similar, ordinarily it would have been acceptable but I already had this one. A couple of... Leggi di più

Valutata 1 stelle su 5

Ordered an under armour top in June said 3-5 working day delivery. Still not received order sent 4 emails 1 voicemail as don’t answer phone. Only had 1 email reply back this top was a present whic... Leggi di più

Valutata 1 stelle su 5

Absolutely disgusting, have emailed 5 times as order of 18th July, order no. 15923 has still not arrived 😡 no one answers emails and paid for 3 day delivery. No telephone contact! Will be sourcing he... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento sportivo

Scritti dall'azienda

Manufacturer of sports wear in the UK


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

367 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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2,2

Tutte le recensioni

(367)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Order 13157

Order 13157

Ordered ten days ago. Received an email stating they had supply issues in Europe, messaged them on insta and email. No response from either. Paid on my credit card so getting the money back shouldn’t be an issue

5 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

I ordered two of these in medium as I…

I ordered two of these in medium as I thought they were a great price, they were supposedly the same as the ones ordered on Nike, they were not so do not fit the same. I only received 1 item. I have been waiting for my other item for two weeks. I have emailed and tried to contact them but no response. The item I have doesn’t fit but I don’t want to send it back just in case I get no refund at all.

3 maggio 2023
Valutata 1 stelle su 5

Avoid!

Wish I had read these reviews pre ordering.
Not happy paid for an item that was basically advertised as in stock, no dispatch after a week, then received an email to say slight delay. I emailed a week later as no further contact, to ask how long the delay would be. To be told my order had been refunded as no stock. No evidence on any refund in my account so still waiting. Poor service will not buy again!

29 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Items not sent/Poor Service

Ordered several times, always delays, wrong sizes getting sent out etc. usually they have eventually rectified it but the last time I’ve ordered trainers in March and they haven’t been delivered, was promised a refund and now they just blank emails and messages. Terrible service and customer experience.

1 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible

Terrible. Delayed my order which is a birthday gift and then refunded when it seems they didn't even have it in stock.

1 maggio 2023
Valutata 1 stelle su 5

Wrong order sent

Hello
Unfortunately I ordered size 8 trainers at a very expensive price and the wrong size were sent which was a 7.5.
I’ve waited over a week for these and at that price you think the order would be correct.

2 maggio 2023
Valutata 1 stelle su 5

AVOID!!!!

AVOID!! I sent back two items as they didn't fit properly. Sent with recorded delivery, which they signed for over 2 months ago. I chased them up as I had not revieved a refund.

Very slow to respond in the first case when they did, they said they would issue the refund. I've chased up multiple times in the last 2 months and recieved no communication back and have still not recieved a refund!!

This was for £150. These people are thieves.

5 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

AVOID AVOID AVOID!!!!!!

I placed and order of 4 items, the order was split into two different packages due to not having some items in stock when they showed as in stock on the website.

The first package arrived and it contained one thing that I ordered and another I didn’t, I then received my second package a week later after paying for delivery that states 3-5 days. This package also wasn’t the correct items. I email customer services who told me to return them which I did. I don’t this by signed for deliver with Royal Mail, the package was signed for over a month ago not and I haven’t received my refund which I was til I would. I have send numerous email and only had on reply asking for reference numbers from Royal mails etc, I sent this over including pictures of the confirmation and still no refund or contact.

This order was over £120, it’s a complete and utter joke that this is happening and by the looks of it on a regular basis.

Stay well clear.

3 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Stay away I have been waiting on a…

Stay away I have been waiting on a refund for weeks you can’t get a hold of anybody.When I finally got someone on instagram they wanted proof of my returns from the post office which I sent but 10 messages later still nothing shocking service

17 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

FRAUD / SCAM / AVOID etc....

crap - sent wrong trainers and do not respond and have not refunded me despite returning them to them. it's been over 1 month now. some fraud company.

27 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Don’t order, no customer service

Returned two Items as they didn’t quite fit, tracking said was received 3 week ago. Emailed numerous times on most platforms to see when refund will take place. Heard nothing still. Paid on clearpay as I thought I would be covered if anything went wrong. They don’t cover returns/cancellations so learnt from that one too.

6 aprile 2023
Non scritta su invito
Valutata 2 stelle su 5

The items they said they had in stock I…

The items they said they had in stock I ordered n they then said they don’t have them in stock after me purchasing and waiting nearly 2 weeks I rang and texted multiple times before I got managed to get there attention I then got a refund but it just wasn’t a really good overall experience when I bought something and it wasn’t in stock the whole time even though they was meant to be in stock.

1 marzo 2023
Non scritta su invito

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