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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Due to a misunderstanding between us the product I wanted was not available so they sent out something very similar, ordinarily it would have been acceptable but I already had this one. A couple of... Leggi di più

Valutata 1 stelle su 5

Ordered an under armour top in June said 3-5 working day delivery. Still not received order sent 4 emails 1 voicemail as don’t answer phone. Only had 1 email reply back this top was a present whic... Leggi di più

Valutata 2 stelle su 5

I purchased an Item then 3 days later the order was dispatched even though they state a 3-5 working day delivery time. I got a refund on my delivery costs but still haven’t got my item to this day. Fi... Leggi di più

Valutata 1 stelle su 5

Absolutely disgusting, have emailed 5 times as order of 18th July, order no. 15923 has still not arrived 😡 no one answers emails and paid for 3 day delivery. No telephone contact! Will be sourcing he... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento sportivo

Scritti dall'azienda

Manufacturer of sports wear in the UK


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

368 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,6

Tutte le recensioni

(368)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

avoid avoid avoid

Ordered an outfit on the 26th of June. Been waiting and waiting on it but emailed them on 13th of July to see where my order was. Was then told they dont have the size i ordered. So when were the company going to contact me to tell me they didnt have that size? Or why was it available to order in the first place. Now asked for a refund because smaller size is no use to me but probably wait forever on that too.

14 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Ordered an under armour top in June…

Ordered an under armour top in June said 3-5 working day delivery. Still not received order sent 4 emails 1 voicemail as don’t answer phone. Only had 1 email reply back this top was a present which unfortunately they did not receive. I’ve asked for a refund or update on order. Have ordered previously with problems. Still waiting for a response. Not happy

13 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

I’ve ordered some shorts and a top…

I’ve ordered some shorts and a top waited weeks for it emailed them a couple of times they replied to them at first but now I’ve been asking for a refund I’ve heard nothing so please don’t ever order from this s—t company they are the biggest scam company ever

23 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible company

Terrible company, they don’t respond to emails and haven’t sent out any Royal Mail tracking evidence but have said the item is shipped.

Avoid

2 luglio 2023
Valutata 2 stelle su 5

Bad delivery

I purchased an Item then 3 days later the order was dispatched even though they state a 3-5 working day delivery time. I got a refund on my delivery costs but still haven’t got my item to this day. First bad experience with this company so i’m sad to be writing this review. 👎🏽👎🏽

2 luglio 2023
Valutata 1 stelle su 5

Really wish I had read these reviews

Really wish I had read these reviews. I ordered shorts and top on 24th June for my grandsons birthday. To date nothing received. I have tried to contact by e mail and phone with no success. It looks like i will have to approach my card provider for a refund.
One very disappointed grandson

24 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

I ordered trainers over 5 weeks ago

I ordered trainers over 5 weeks ago. Still yet to receive them (because of an issue with Royal Mail admittedly) however the communication (or lack) of from Primo is around the worst I have ever seen. Emails, calls, social media. I have tried the lot. All I need them to do is raise a claim with Royal Mail for a refund but it feels like Primo just don’t know what they are doing. Avoid like the plague.

5 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER!!

DO NOT ORDER!!! LISTEN TO THE REVIEWS I WISH I DID 🤦🏻‍♀️

I ordered two pairs of shorts and a vest and a T-shirt. I received the vest and 2 of the same t-shirts (only ordered one) but no shorts.

Tried to call the number on their website but it says number not recognised 🤣🤦🏻‍♀️ actually managed to get an email back from them to say the shorts show as delivered even though I explained the tracking number they provided for the shorts was actually the extra t shirt I received but no shorts were in any of the parcels (all 3 items came separately). I don’t know how they can’t see what they have sent. Got another email back asking if I’m sure I have not received the shorts 🤣 absolute jokers. Now I’m waiting for a refund because I’m clearly not going to receive the shorts 🤦🏻‍♀️

UPDATE
NOW THEY ARE INSISTING I SEND THEM BACK THE SPARE T SHIRT THEY SENT TWICE AND STILL IGNORING THE FACT THEY HAVENT SENT THE SHORTS BUT HAVE TAKEN THE MONEY FOR THEM.

PLEASE AVOID THIS COMPANY AND LISTEN TO THE REVIEWS!!!!

21 giugno 2023
Non scritta su invito
Logo di Branded Sports

Risposta di Branded Sports

Hi there,

Thanks so much for your feedback, we will take this into account going forward.

Speaking with the team this morning there has been a problem processing your refund. We aren't a scam, this will be resolved today with you.


Thanks so much,

Primo

Valutata 1 stelle su 5

SCAMMERS

SCAMMERS - Avoid at all cost, they use tactics to send you old gear you didn't pay for, then send items 1 at a time and you only get refunds under loads of conditions, they are relying on customer apathy to not bother and accept the rubbish they send, AVOID

26 giugno 2023
Non scritta su invito
Logo di Branded Sports

Risposta di Branded Sports

Hi there,

Thanks so much for your feedback, we will take this into account going forward.

Speaking with the team this morning there has been a problem processing your refund. We aren't a scam, this will be resolved today with you.


Thanks,

Primo

Valutata 5 stelle su 5

Brilliant

Great website very straight forward and quick delivery. Will use again

29 giugno 2023
Non scritta su invito
Logo di Branded Sports

Risposta di Branded Sports

Thanks for your review Richard!

Valutata 1 stelle su 5

Didn’t get the item (Nike Trainers) no…

Didn’t get the item (Nike Trainers) no replies to emails, luckily paid on credit card so had to claim the money back that way.

24 marzo 2023
Non scritta su invito
Logo di Branded Sports

Risposta di Branded Sports

Good Morning,

Thank you for taking the time to leave us this review.

We respond to our emails within 24 hours so unless this has been sent to a different address, this should and will have now been resolved for you.

If you would like any further assistance with this please email us at primocustomerservices@gmail.com . Please include your review reference in the email subject and your order number, full name and billing address including postcode in the body of your email so we can investigate this as quickly as possible for you.

Regards,

Harrison,

PRIMO SPORTS UK

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