The service was amazing, quick & thorough! Not prepared for the cost 😳
Risposta di Primera Technology
Hi Wayla,
We're glad you are happy with your Eddie service.
Sincerely,
The Primera Team
Venduto da Primera Technology
Le recensioni presenti su questa pagina riflettono le opinioni di chi ha recensito Primera Technology. Trustpilot mantiene una posizione neutrale e non avalla tali opinioni né i prodotti menzionati.
Dettagli del prodotto
NON-WARRANTY REPAIR for Eddie
Contact tech support to setup an RMA before purchasing this repair!
Once your equipment has been repaired, you will need to purchase this repair before the equipment can be returned to you.
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Excellent! Product returned in perfect working condition. Very fast turnaround. Thank you!
Risposta di Primera Technology
Hi Cassidy,
We're thrilled to hear you are pleased with your swift warranty repair. Thanks for the five stars.
Sincerely,
The Primera Team
If I could leave 0 stars I would. I have sent my Eddie in for repair 3 times for the same 2 issues. I get it back each time and I am able to print 5 or 6 cookies before the issues start again and I’m unable to print anything after. I’ll move onto something better if it doesn’t work when I get it back this time.
Risposta di Primera Technology
Hi Kelly,
I have notified our support manager and he will make sure you are taken care of. We are very sorry for the continued issue.
Sincerely,
Primera
First the good - the problem is fixed which is a huge plus! Now the not so good - Eddie came back with ink all over the inside of part of the bag and smeared on the front of the machine. Obviously somebody missed that when he was 'cleaned'. The carousel also had problems and stopped working the next day. After tinkering with it a little I realized that the screw on the underside was VERY loose and once I tightened it everything worked great. I expected that my Eddie would return in better condition and was a bit disappointed in the condition he returned to me.
Risposta di Primera Technology
Hi Kelly,
We're sorry for your bumpy experience with your Eddie non-warranty repair. I've notified support and they will check in with you to make sure everything is ok. Our apologies.
Sincerely,
The Primera Team
Update: The company reached out and make things right. I now have a working machine and couldn’t be happier! Original review: Unfortunately, the machine is still not working well. The ink cartridge is loud and gets stuck. I have only printed 4 cookies since I’ve had it back and the machine is not reliable.
Risposta di Primera Technology
Hi Wakita,
We'll be sure to have our support department reach out to you as soon as possible to figure out what happened with your warranty repair. We apologize for the inconvenience
Sincerely,
Primera
I haven’t use this printer yet. I’m waiting to call and get step-by-step instructions which I know you offer for the lifetime of the Printer , which is awesome. I got my printer back in better shape than when I bought it. Thank you again.
Repair was thorough , with quick response.
Everything works well, love the extra ink cartridge, and packaging is great.