Premier Car Supermarket Recensioni 

The buying process was as others have described. Unbothered and poorly prepared. (I had to tell the branch the van didn’t even have an MOT).

After some painful back and forth preparing the van I bought it.

Yesterday I had a letter from the DVLA telling me I needed to Tax or SORN the vehicle.

I paid for vehicle TAX when I purchased the van. It wasn’t actually put through in store so I’ve been driving it around for over a month without Tax. Luckily I wasn’t stopped.

I called the branch yesterday to inform them straight away. Emailed documentation across, no response even though I’d asked for someone to confirm receipt.

I had to call again today?! To check the status.
Honestly never again and I wouldn’t recommend the Kettering branch to anyone.

Vauxhall corsa purchased, wasn’t even home and the engine management light came on.
Their first comment was put more fuel in! That’s doesn’t cause an engine fault, after the car being returned approx 4 times, a new excuse was found.
When they sent it to Vauxhall they said they didn’t use a genuine part which there were known issues with.
They stated off coming across helpful, but each visit was a drive from stapenhill to the garage at my cost of both fuel and time.
Kyle the sales guy was all nice until I expressed my anger and he got extremely shirty with me so I told him I wasn’t being spoken to in that manor and I terminus the call!
Thankfully now this car has gone! Not via any help from premier car supermarket!
Please be aware of this garage.
The best bit it the posted at the garage says outstanding after sales ! What a joke that was

Recently purchased my new car from the Derby branch, dealt with Hasan from start to finish, very pleasant, super helpful and kept up communication. Can fault my experience with getting my new car.

Went to a Kettering branch today with all intentions of purchasing, but from the moment I entered the zero effort of customer service and simple basic lack of human interaction made my decision easy - to walk away. If that’s the standard of salespeople they have working for them I’ll happily take my money elsewhere. Left there feeling quite sad actually thinking is this another example of the youth of today

Awful experience. I wouldn’t recommend the shop to anybody. The staff is rude and they hold your reservation fee.

I went into the shop on the 2nd April during the school half term. I was involved in an accident where my car was written off. I made it very clear that I had 9 days to get a new car before the children went back to school on the 13th. Ideally I needed a car by the 10th at the very latest. My hire car went back on the 8th.

I went into PCS after seeing the VW ID4 the previous day. Stupidly I didn’t put a reservation fee down so the next day when I went back with my brother the car had sold. I spoke with Olly and he told me another car with similar features mileage etc can be delivered to the store. I expressed my concerns about the timing and reiterated the urgency of needing a car before the 10th. He reassured me that the car would be ready and in store by early next week and that he would push it through the service and MOT so that it was ready for me. I didn’t want to make the same mistake again so I put a £99 reservations fee down.

I waited until Tuesday and heard nothing from Olly so I called at 2 and the lady said they would get Olly to call me back. I waited until 5 and called again where I was told Olly didn’t work Mondays and Tuesdays but my car was getting delivered into the store that day before 6. Perfect, I thought.

Wednesday came, I waited until 12, I heard nothing so I called the store and was told Olly was busy and that he would call me back. He called me about 2 in the afternoon saying the car had been delivered. I asked if I could collect on Thursday and he said that the car needed servicing and MOTd first he’s had a look around the car and everything is fine but they need to replace the back wiper blade. I asked whether it would be ready on time and he said he would call me back in the afternoon with a plan of action because I had to return my hire car there for head no way to get to PCS. He didn’t call.

Thursday came, I called at 10 for an update and again, Olly was busy so they said they would get him to call me back. He called but he was huffing on the other side of the phone as if he was getting irritated with me and that the fact I was calling for an update, considering her never followed up with his word of calling me back with a plan of action the day before.
His explanation was that he didn’t have a plan and therefore didn’t want to call me back without one?
We moved on from the conversation and I asked whether the car is ready for me to view. He said it still needs to be serviced and MOTd and he’s going to make it a priority. I asked for a rough time and he said Friday at 4-5 it should be ready. I asked if I could test drive one of the other ID4’s on their court as I had never driven an electric car before and ideally I wanted to get a feel of the car. He mocked me and said “let me get this right. So you want to drive a car you don’t want to buy” making me feel really silly for even asking the question as if it wasn’t a valid one. I had waited a week for this car and time wasn’t on my side. If I didn’t like the ID4 I would have wasted a lot of time in hopes of buying it.

I only had 3 days left to find a car so of course I was looking around other places. I went to Cupra in Leicester and spoke to Will who was fantastic. We called at 2, arrived at 3 we and he let us test drive straight away. I loved the car it was low mileage, good price and came with warranty, it was a deal I couldn’t turn down. I asked my partner to call Olly and request for our reservation fee back.

To say Olly wasn’t happy is an understatement. He was “disappointed” “thought we were taking the mick” then hung up on my partner. My partner then called back and spoke to someone else to see if we were getting our reservation fee back and they said it would take 27 days because it needs to go through the manager first. Which to an extent I understand but an electric car doesn’t take 4 days to service first of all and it wasn’t a personal attack on Olly. I needed a car to get myself and my children to work and I couldn’t rely on ollys word after being let down too many times.

Communication was really poor, especially when your working within in a time frame.

It does make me wonder whether something was wrong with the car which is why it took so long for me to be able to go and view it. Even if it wasn’t serviced or MOTd surely I should have been able to view the car.

I recently went to view a car here and unfortunately had a disappointing experience. The vehicle itself was not presented well at all, it smelled strongly of cigarettes, and there was even a can of Pepsi left inside from the previous owner, which didn’t give a great impression in terms of preparation or care.

I was also told by the salesperson that the car had only just arrived the day before, but I had already seen it listed online for nearly a week, which made the information feel misleading.

What stood out most, though, was the overall attitude during the visit. There was a clear sense that whether I bought the car or not didn’t really matter, which didn’t make me feel valued as a potential customer.

Overall, not the level of professionalism or customer service I was expecting.

Oli was very helpful and friendly without being to pushy. The overall experience was good and would recommend buying a car from this dealership

Excellent service dealt with Craig sales manager helped us out from beginning to the end. Love my mg4 trophy gorgeous car. Definitely go back there direct not through Zuto that’s for sure. Well done to Raj too for rescuing us to sort ev charger out bless him both lovely can’t fault either. Happy customers 😊 thank you again 🤞🏼🙏🏻

Ollie was amazing to deal with fast and efficient would highly recommend

Where do we start? The order had mistake after mistake in it which caught up with us on collection when the finance was all wrong. Once we had finally got around these issues which involved me just paying upfront for the van rather than finance I collected and drove home. All the tyres were half the PSi they should have been so I had to pump them all up and on doing this I noticed a deep side wall damage to the front tyre so I'll now have to folk out for 2 new front tyres. It's an EV and I was promised it'll be fully charged, it wasnt, it had 60%.

All in all, Allan, this is not the job for you. Thank you to Ash for bailing you out but as a customer, I don't think I could ever come back nor would I recommend Premier Car Supermarket to anyone.

The van is fine, I'll replace the tyres and it'll all be fine but the service is a total sh*t show.

I'm now going to waste a few hours writing reviews about this because I can't drive the van till monday now when the tyre shops open and I have time to kill and they have quite honeslty pi***d me off.

Sold car on 3rd November 2025 with illegal tyres and gave a *discount" for new tyres. New tyres cost more than discount - they refused to reimburse difference. Next fault: broken wires in door showing airbag fault (£170 to fix) they refuse to reimburse any works carried out by third parties. Current fault, dash full of warning lights and symbols, ESC light, hill assist not working, lights not working - basically unsafe to drive. They will not authorise local garage to undertake repairs, citing Consumer Rights Act that they have to be given opportunity to fix it. They will not collect (3 hour distance) They will not authroise repairs by third party garage but suggest I pay for a diagnostic check so they can order the part and then for us to drive 3 hours for them to fit it in a car thats not roadworthy.
Still owe me £170 for faulty wiring!

Jay was really helpful through my whole time here

If I could give zero it would be too high.
We bought a 2021 plate used van in Jan 2025 from their derby branch, which had done 80k miles. At the time of the purchase we were sold gold warranty. I questioned the service light in the vehicle at the time of purchase and was told that would be sorted, the van would be fully serviced up to date before we could have it, and we could collect anytime after the next Monday. We arranged to pick up the following weekend. At the same time I questioned the timing belt. We were told it didn’t need doing as manufacturers warranty give to 120k before it’s needed. I mentioned some are less so the sales guy said he looked it up whilst we were sorting the paper work and it’s 120k but if anything did go wrong we’d taken the top warranty so it would be totally covered! No previous service or MOT papers were shown to us before the purchase was signed for. How wrong were we! Timing belt went completely out of the blue just, 3 months and two weeks after we collected the van. The van had done 1900 miles since we bought it with no heavy loads, just basically used to get to work and the dog field with our dog. It was a dog field trip when it went. The AA which came with the warranty picked up the van from the dog field and brought it back saying they thought maybe the timing belt have gone or it could be a sensor. Before bringing it back to our house, they tried to take it to our local Citroen dealer who wouldn’t take it as they said they didn’t have room. We then had two weeks of fighting with the warranty company to get them to take responsibility and get the van picked up from our house as we were told it was a one way recovery journey that was covered! We also couldn’t find a garage that would actually deal with the warranty company so we emailed the premier to raise our concerns and were told after sales would have to deal with it. We told them they had to sort it all. We had emailed them to say you need to liaise with the warranty people as the van was sold not fit for purpose because on going through the old service paperwork we were given with the van we noticed the timing belt should’ve been changed at 75,000 miles. We advised them we wanted them to either repair it at no cost to us or replace it. Premiers only response was to say the warranty people would liaise and get it sorted. It quickly transpired that we were only covered for £2000 and this was not gonna cover the new engine that was now needed. I spoke to the motoring ombudsman and the financial ombudsman. I found that the financial ombudsman would fight the finance company who we contacted to get involved because we refused to accept to pay the difference on the warranty which was estimated to be £3000. They tried to make us agree over the phone to have the vehicle fixed without giving us a total cost price. I found out from the Motrin ombudsman that Premier cars are not listed with them so we had no protection from them. Our only option would be to go through trading standards. We are today collecting the van from the garage almost a year later after having no option but to give in and take out an additional loan to fix the van. This has now cost us an extra £5000 on top of the £2000 warranty also because the finance company kept telling us we had to give them 56 days to respond and so did the warranty company so we had a £2000 worth of extra storage and time wasting fees that we’ve had to pay the bill for. My honest opinion don’t touch Premier with a barge pole!!! Although I know it can be unfortunate that these things can happen they have taken no responsibility for the mis-selling of the warranty and the unhelpfulness to try and get this resolved in a timely manner. I would also never use their warranty company or finance provider again either.

Very friendly and helpful allowing you the time to browse and look over the car on your own. Oli was fantastic, would recommend you ask for him. Really nice guy.

Good service when picking up my “new” car
Friendly & efficient with no upselling pressures
Thanks to Darren 👍

We arrived at Kettering at 09.50 for a 10am appt only to be told car was in workshop having oil drained ?!
Sometime later we test drive the car and was happy to purchase but when enquired as to warranty on a £10k car was told it was only 30 days. Asked for 90 days but was refused point blank and nothing else offered so walked away.
I see that 8 months later they have replied with a positive now giving 90 days or 3000 miles warranty. Good for them.
Could have got my name right though lol

We had a very disappointing experience with Premier Car Supermarket Kettering.

The vehicle we purchased was advertised as ready to drive away and properly prepared. Within months, a number of serious mechanical issues became apparent, including braking components, suspension concerns, electrical window problems and other faults that an independent inspection later suggested were long-standing rather than recently developed.

When these issues were raised, the aftersales response was defensive and unhelpful. Our concerns were largely dismissed despite the inspection findings. We were also given conflicting information about the vehicle’s service history and the checks said to have been completed before sale.

Although a “50-point inspection” is promoted, the documentation provided to us was unsigned and undated, which raised further concerns about the vehicle’s preparation. Communication eventually ceased rather than any meaningful resolution being offered.

Based on our experience, we would not recommend this business due to the lack of transparency and poor aftersales support.

I’m writing regarding the phone conversation we had earlier today while discussing a car we were genuinely interested in purchasing. We were speaking directly with your General Manager, Jameel, and in the middle of our conversation he suddenly disappeared and diverted our call to someone else without any explanation. Instead of simply asking us to hold for a moment, he mentioned another name (“Liz”) and passed us on a divert call.

When we explained this to the second handler, his response was essentially, “If you want the car, let us know.” In way saying if you want let us know otherwise don’t waste our time. He also stated that someone had walked into the branch and that this was a higher priority that’s were General Manager Jameel disappeared without informing us. However, before the call was diverted, we heard no sign of someone arriving—only Jameel mentioning another name over the phone and diverts us.

Regardless, even if something unexpected happened, a simple apology or explanation would have been appropriate. Instead, we felt dismissed and sidelined during a genuine attempt to discuss and potentially purchase a vehicle.

Your business is promoted as family-run, but the interaction we experienced lacked basic manners, respect, and professionalism. To be completely honest, we were very close to moving forward with a deal, but the way we were treated has damaged our confidence in dealing with your team.

If we’re not given the courtesy and respect any customer deserves—especially when we are ready to spend our money—then this is not the right place for us to buy a car.

Thank you for taking the time to read this. I hope this feedback is taken seriously so that other customers do not experience the same

Excellent service and after service, friendly staff, felt very well looked after, cars been a dream to drive, extremely happy, highly recommended 😀

Darren has sorted all the bits I thought would be complicated buying our daughter’s first car. Really quick and easy from the moment I first called. Thank you!