Powerimp Electronics LTD. Recensioni 

Happy with my purchase from Powerimp. Highly Recommeded!

AVOID: Also, as this company will no doubt try to soften my review with the usual responses, I have digital and photographic evidence of everything should anyone wish to see it, to show my review is accurate and fair.

This company are appalling.
25th Feb: Ordered a Dell G15 i7 laptop and paid extra for upgrading from 512GB SSD to 1TB plus extra RAM from 16GB to 32GB.

28th Feb: The laptop should have been received by now (according to their website) but instead I was only now being graced with a Yodel tracking number.

5th March: After still not seeing any movement via Yodel, I finally get a communication to say (and you'll never guess...) they had been in hospital...just like other excuses given to other reviews left at entirely different times. Was advised my laptop was on route to the post office.

6th March: Yodel still showing as awaiting parcel from sender. So, I contact Powerimp to clarify how this was the case given it was on route to the post office the day before. I also queried that the upgrades above have been made. The response contained nothing about the "on route" point, and simply said yes that the 1TB SSD and 32GB RAM upgrades were done plus a "an extra present"

9th March: (12 days after ordering) I finally received a recycled tired looking box and the laptop. I have photographs to prove what im about to say: Imagine my concern when I opened the laptop and saw i5 sticker. Thats odd I thought, I bought an i7. So I went in to check and sure enough, an i5. Next, yes the 32GB RAM was complete. But, the SSD was only 512gb and I verified this. Here's the best bit, the extra present was a 128gb SSD. Still only tallying to 640GB far from the 1TB I paid for. And yes, I checked to see if two separate SSD's or split ones, but no. I write to Powerimp detailing my disgust at my experience

10th March: Response from Powerimp stating that their health is the reason for the poor service and the sending of the wrong laptop. They offered £10 for me to return the laptop, however knowing I was dealing with a sub standard company, I had already paid £80 for a fully insured and tracked, signed for, return of this laptop. I promptly advised Powerimp of this return and that they will receive the laptop before Friday 13th March.

The response to the above, was to offer me a £100 refund for the i5 vice i7 and that they didnt understand what I meant by SSD not being 1TB

Again,I advise Powerimp that I need to be crystal clear in that I've returned the laptop.

11th March: Powerimp respond by saying "Sorry, is it only 512GB in the laptop?" Further advising me to open "My computer" and send him pictures. Pictures that I already attached on 10th March.

I respond by asking if he is actually reading my emails...I have sent the laptop back 36 hours ago, by this point.

The response from Powerimp??...."Type disk utility in the windows search....." Yet again, proof my emails aren't being read

Then I get another email with nothing but a mobile number. I ring them within 15 minutes. After a quick summary of "I dont have the laptop, its on itd way back to you" I get them to confirm that my full refund of £1126.99 is going to be paid. He said yes, as soon as he receives the laptop back. By this point that should be within the next 48hrs.

12th March: I receive confirmation of the goods being received by Powerimp so I write to advise of this and that I look forward to getting my money back now.

13th March: After no response, I ask for acknowledgement of the above point and again for my money back. No response received

16th March: I send another email this time advising of a final notice before action and that under Consumer Rights Act, I am entitled to this money, and failure.to do so within the next 7 days will result in starting formal action via my bank, Trading Standards, and County Court Claims.

No response received.

23rd March: Deadline reached and start a chargeback process via my bank.

The refund became subject to an active chargeback, and subsequent direct refund attempts by Powerimp, were declined by the payment system and that Revolut instructed the company not to issue a duplicate payment, which I understand is part of the process.

Powerimp did contact at this point to say no challenge to the chargeback will be made.

This company in my own opinion, are appalling in their communication. I had to go a prolonged period of time without my money back, which due to.communications delays, may have been avoidable.

I feel so strongly about this that this is my first ever review as I dont normally do this.

Excellent computers and great service. Always ready to help if anything goes wrong. Highly recommended.

In my opinion, I would not purchase from this retailer again.

Day 1 (20 Feb): Ordered laptop.

Day 2: Checked delivery schedule which stated 2 business days.

Day 4: Followed up regarding delivery and was advised I would receive a tracking number the next day.

Day 5: Tracking number received, however the parcel was not scheduled to be sent via Yodel until the following week.

Day 12 (4 March): Laptop delivered. Although the laptop had upgraded CPU/GPU specifications compared to the original order, it did not include the advertised 1TB SSD storage configuration and one of the keyboard keys was faulty. I requested a refund.

There then followed a number of emails attempting to persuade us to keep the laptop, including an offer of a small partial refund. I declined and requested a full refund.

The laptop was returned with tracked delivery.

By Day 24 I had still not received any meaningful update regarding the refund process.

Update 26/03/26:

Ten days after the laptop was delivered back to Powerimp, and after this review was posted, I received an email apologising for the delay and citing personal reasons. I was advised the return had been received and that the refund would be completed shortly.

A further email the next day again stated that the refund was being processed, and also requested removal of the review.

After I later posted a more detailed Google review, I received further emails disputing parts of my review and stating that screen damage had been identified after return, which I disputed.

I retained photographs of the laptop before return together with all correspondence.

Update 20/04/2026:

A full refund was eventually issued through Klarna.

The retailer has since contacted me requesting that the reviews be amended or removed and stated that legal action may otherwise be considered.

This review reflects my personal experience with this transaction.

I used their services and was successful experience.

Was bit nervous buying refurbished laptop but experience was good. Laptop works fine, no hidden problems so far. Description matched what I received. Value for money.

I had a few questions before buying the laptop and contacted customer support first. They were patient and took time to explain everything in a simple way, not rushing me or pushing to buy. This helped me decide what model would be best for my needs. The laptop arrived in good condition, well packed and ready to use. For a refurbished unit the battery health was better than I expected, which was a nice surprise. Overall the laptop matches the description and works as it should. Based on this experience I would use this shop again and recommend it to others looking for refurbished laptops

Purchased a PC for home use and light gaming. Everything arrived set up already, just plugged and used it. Performance is good for the price. Had one small question and support replied same day.

Bought a refurbished laptop for work and overall very happy. Laptop came clean, ready to use and exactly as described. Delivery was faster than I expected. Support answered my questions before shipping which was helpful.

I left detailed delivery instructions to the courier on where to leave the package. My flat in on the third floor, all they had to do was ring the buzzer and walk up the stairs to leave it at the doorstep, but instead they chucked it on the ground at the bottom of the stairs where anybody could have just nabbed it. I was very lucky to have it delivered on a Saturday, as it would have likely been stolen if I hadn't been home. The delivery also takes much longer than the website specified.

The laptop itself works alright, it was a hassle to factory reset it to get the Powerimp profile off of the laptop which was stopping me from signing in. Aside from that, it seems to run alright now.

I'll give this two stars because of the laptop alone running very decent for the price, but I would not recommend buying one if your housing situation is similar to mine, as the delivery could easily be mishandled and stolen.

Fantastic service from Powerimp Electronics Ltd. They were really understanding of my situation and went out of their way to work around me being away with work. Communication was clear, the service was reliable, and they made the whole process easy and stress-free. It’s rare to find a company that’s this flexible and accommodating. Highly recommended!

The laptop arrived 2 weeks late which was frustrating. Although I was sent a mouse for this delay.
I paid extra for a hardisk ssd 1T but received only half the storage.
I was compensated 40 pounds for this Although I would have preferred the storage which I paid for.

The speaker sizzled and make crazy noise when volume goes more than half. I was offered a remote session to fix this, but I got this sorted elsewhere in the end.

This review reflects my experience communicating with Powerimp on behalf of my partner, who purchased a laptop from them. I act as her carer and made this clear at an early stage, including that direct contact with her could cause medical distress.
A central issue concerned the laptop’s storage not matching the option selected at purchase. When I raised this, the discussions became prolonged and, in my view, more complex than necessary. I had expected a more straightforward resolution, particularly given the practical and emotional impact that returning the item would have had on my partner.
Despite this, further communication was sent directly to her after the situation had been explained. This caused her significant distress and marked the point at which communication broke down.
Overall, I did not find the interaction constructive or supportive, and it resulted in considerable stress. This review is provided so others can understand our experience. All correspondence is retained and can be supplied to Trustpilot if required.
The company’s public response does not, in my view, accurately reflect the substance or chronology of the documented correspondence (December 2023 to November 2025). I have already issued my final response directly and will not engage further on this platform.
Clarification
This review concerns my experience of communication and its impact. It is not intended to determine disputed technical or contractual matters, which are documented separately.

Update (April 2026)
Following this review, the company issued a legal claim against me.
On 17 April 2026, the County Court struck out the claim on the basis that it disclosed no reasonable grounds and that the claimant had failed to comply with a prior court order. The claimant did not attend the hearing.
This forms part of my overall experience.
I have since notified the company of my intention to seek recovery of my costs as a litigant in person.

Update (22 April 2026)
I have been informed that the company has applied to set aside the strike-out and to continue the claim in amended form. I am opposing that application.

As the matter is ongoing, I will not comment further on the merits. This update is included for completeness.

The correspondence indicates that proposed resolutions were introduced over time and did not consistently address the core issue regarding the device configuration. The position remained that the item should be returned before any remedy was provided, and practical arrangements for that return were not resolved at the time.
References to £200 or a replacement arose later during attempts to reach a resolution after earlier proposals had not succeeded, rather than a refusal to engage.

The company's response is flawed.

There is no inconsistency. I assisted with communication because the matter was stressful for my partner. That did not mean that physically returning the laptop, being without the device, arranging packaging, courier collection, replacement equipment, or dealing with further uncertainty would have been straightforward or distress-free for her. My involvement did not remove those practical difficulties.

Otherwise, I disagree mostly with the comments provided by the company. I'll leave it at that, and wait for the court to decide what's next.

Edited due to spelling error on first line. No other amendments made.

Let me preface by saying that I bought a laptop from this company in December 2023 as a gift for my partner and frankly, I am very fed up with them at this moment in time!

Since purchasing the laptop, my partner did have personal correspondence back and forth to try to resolve the issues between themselves, which is fine. He was the recipient of the gift, I was just the one who bought the laptop for him for Christmas that year.

However, here is where we have an issue. I received an e-mail of a review my partner left on Trustpilot last year, completely unbeknownst to me. I had zero involvement with the company other than purchasing the laptop for my partner! So I received an e-mail in July last year, probing for information about my partner. They were complaining about his Trustpilot review to me (which has since been revised to appease this company) and then followed up by asking for personal information regarding my partner. They asked "Are you related to (insert partner's name here), and are you involved in all of this? Is his full name (insert partner's name here)? Where does he work?"

I found this e-mail highly distressing and as I am a disabled and vulnerable person, I forwarded it to my partner to deal with. Due to this distress stemming from a review, my partner wrote them an e-mail telling them they should not contact me again regarding the review and any issues regarding the purchase, which I now regret as I'm extremely unwell because of this!

Then on the 4th of November 2025, my partner and I were sent an e-mail that started with "This correspondence serves as a formal notice from Powerimp Electronics LTD regarding the defamatory and misleading statements published by Mr (partner's name) on Trustpilot concerning our company and its staff." It went on to state that my partner was not the purchaser of the product in question and that the transaction was solely between myself and the company and therefore my partner "does not hold the legal standing to make claims or publish reviews purporting to be a consumer experience."

This is completely untrue. Anybody who has had a genuine customer experience with a company can leave a review of them. As per Trustpilot themselves, they state under their "who can write a review" page (and I'm quoting the particular parts that are relevant to my situation:

"Our Guidelines for Reviewers set out that you can review a business if you're over 18 and you've had a recent, genuine experience with the business. It could be:

You had a phone conversation, email correspondence, or online chat. Example: You purchased a TV. After 14 months, the TV breaks, and when you call the company you bought it from to get it fixed, they refuse and say it's the responsibility of the manufacturer. You can write a review of the retailer about your experience with their customer service.

You used a business's products or services. Example: You received a bouquet of flowers as a gift from a friend, and the bouquet was delivered to you. You and your friend can review the florist, the flowers, and the courier."

Suffice to say, my partner was completely within his rights to leave a review based on his personal experiences of the company and I should not have been dragged in to the mess between them both.

The aforementioned e-mail stated that my partner needed to:

"Immediately remove or retract the Trustpilot review in full;
Cease from making any further false or misleading public statements about Powerimp Electronics LTD or its staff;
Confirm in writing within 7 days that these actions have been completed."

And that:

"Failure to comply may result in formal legal action being initiated, including but not limited to a Defamation Claim, submission of a Cease and Desist Order, and notification to Trustpilot’s legal team for permanent removal and account restriction."

I was sent this e-mail. I have had absolutely no conversation with this company since I purchased the laptop in question in December 2023. This was an issue between Powerimp and my partner, the person who used the product that was gifted to him.

They were told to leave me alone. I only purchased the laptop as a gift and I got dragged in to their mess as they wanted information on my partner and it is incredibly stressful and unfair and frankly I have had enough of it now. Stop. I am extremely stressed, I am a disabled and vulnerable adult and I was just trying to buy my partner a Christmas present. I read the reviews at the time and I thought they were okay. I was trying to save a bit of money and do something nice for my partner. However, nearly 2 years later, I have been e-mailed by this company.

Based on my personal experience, I found dealing with this company extremely stressful and I wouldn't recommend them

Just bought my Levono all in one pc, took a tad longer to arrive than expected, but was kept informed all the way, first class service and a great product, works perfectly.
Would highly recommended.

The laptop has finally arrived and all is well, upgraded the GPU which was very nice. Good price but slow delivery took nearly 2 weeks to come.

The people over at power imp wer very good. I had an issue with a product and the solved it for me immediately.
Thank you

I received an efficient, prompt and helpful "complete package" - advice regarding a replacement laptop for my old one which I could no longer access, transfer of data from the old laptop and a part exchange price.

I placed an order of a laptop Dell XPS and I have received the order on 11/10/2025. The device is exactly what I need it and I can do my job now perfectly. Hopefully there is not any defaults in the near future.
Great laptop and came with promo and mouse.

Excellent service and fast response when emailed with a question, order was quickly dispatched and packaged superbly, would highly recommend