Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... Leggi di più
L'azienda ha risposto
I have used my card in Italy, France, Netherlands, Spain and Croatia without a problem. I’ve taken cash from ATMs - paid in restaurants, for taxis, in many shopping outlets and cafes. Only problem wa... Leggi di più
L'azienda ha risposto
I have had a few problems trying to put money onto my card which is a worry for me. I have had to ring your help line and the first man was very helpful, also the second time I spoke to a lady up in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Informazioni di contatto
Regno Unito
- postoffice.co.uk/travel-money/card
4,1
Molto buono
5K recensioni
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Risposta di Post Office Travel Money Card
Dear Tamara,
We're glad to hear you found our service easy to use! We appreciate your positive feedback.
Post Office Travel Money Card
Use your credit card
I tried to order a card from a Facebook post.
It wouldn't let me load cash onto it. I went to the post office and they opened an account for me but I had to withdraw the cash from my debit card and they then paid it into my account.
I opened it with £500, I got 500 Euros plus a charge of £7.50 for the transaction. The rate advertised on Facebook was 1.15 Euros to the £.
Overall it list me around £82. Never again, also it was declined in some supermarkets so charged again for taking cash from ATM.
11 luglio 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Mrs. T,
Thank you for your feedback. We understand how important exchange rates are when planning a trip. Rates can change due to market movements, so we always recommend checking the latest rates on the Post Office website before purchasing to make sure they’re right for you.
Post Office Travel Money Card
The card is very useful when out of the…
The card is very useful when out of the country for paying in euros and other currencies. My only gripe is that you cannot transfer cash back to your bank / BS account. I loaded my PO card before I went away but I returned with £200 on the card. I found there was no way of paying it back into my current account. Very annoying.
7 settembre 2026
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Risposta di Post Office Travel Money Card
Dear Julie,
We appreciate you sharing your experience with us. We are happy to confirm you can request a transfer of your remaining balance back to a UK bank account via our website, simply login or sign up at https://postoffice.travelmoneyonline.co.uk/.
Post Office Travel Money Card
The card is a great idea
The card is a great idea. We opted to take our cards instead of cash for security reasons. However, nobody told us that the card had to be ‘activated’ before we could use it. Consequently when attempting to pay by card abroad it was refused. On. return to the U.K. we were charged to convert back to Sterling. The idea is great, the information is lacking. We in effect just gave away over £30 for no benefit.
1 settembre 2026
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Risposta di Post Office Travel Money Card
Dear Dave,
We appreciate you sharing your experience with us. We understand your frustration regarding the card activation process and the subsequent charges. Your feedback is invaluable as we work to improve our services.
Post Office Travel Money Card
Very good and useful Travel card
Very good and useful Travel card. Easy to use and to add or exchange money from one currency to another (with existing card balance). My main issue is the exchange rate is not as good as you would get if you were to use the Post Office website to order money to pick up at a post office or delivered to your home.
10 settembre 2026
Risposta di Post Office Travel Money Card
Dear Theo P,
Thank you for taking the time to share your feedback, we really appreciate it. We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
IT troubles with the PO travel card account
The Post Office travel card is an absolutely useless organisation. Some months ago I requested a new travel card. They linked this into an account which I thought had long ceased and because they did this there were two cards from years past on one account and the new card on the new account which in some way was linked to the old account so the new card could not be managed on line. They then set out to merge the accounts all cards new and old showing on the same (original) account but again the new card could not be managed on line on the old account. I also asked the Travel Card to change my email address - they seemed to be able to do this for communications but their IT people could not change the user name on my account from the old to new email address unlike almost every other organisation I deal with. I spent about 12 hours on the phone with the PO travel card team them trying to get things sorted out with the new account and old account either merged or the old account deleted. Could they do this. Not at all. Basically when you try and discuss issues with their team they do not have a clue as to what you are talking about, and cannot manage the IT side and get things right. I will never use a PO travel card again. Opened a french bank account instead - took about 1 hour and all handled very efficiently!!!
Michael
10 settembre 2026
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Risposta di Post Office Travel Money Card
Dear Michael,
Thank you for letting us know. We’re sorry to hear you experienced issues with the app, this isn’t the experience we want for our customers. t’s very helpful for us to understand where we can do better. We’ve shared your comments with the relevant team to look into this further.
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Ann,
Thank you for your feedback. We’re thrilled to hear that you find the card easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Post Office Travel Money Card App Working Website has issues
Post Office Travel Money Card App Working Website has issues i can put my Email and password in and get one-time security code then i get this title "IndexOutOfRangeException" status 500 detail "Index was outside the bounds of the array." instance "/v1/customers/callback" Called them told to re add my card still get the Issues. and not heard back. I have tried different browsers and other pc and phone browser too
19 agosto 2026
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Risposta di Post Office Travel Money Card
Dear Mr C Somers,
We’re sorry to hear you encountered error messages, we appreciate you flagging this.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Not worth your time or money
The card did not work after trying it as 4 different places and then it is an absolute pain to try to get your money back off of the card and it turns out the exchange rate is so bad on it when I turned the currency back to pounds I'd lost £10 worth of money.
8 settembre 2026
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Risposta di Post Office Travel Money Card
Dear Jack Pulford,
Thank you for taking the time to share your feedback. We’re very sorry to hear you experienced difficulties using your Travel Money Card while travelling.
In addition, we’re very sorry that the fees were unexpected and you have not received your referral bonus.
We’ve reached out via email, as we would like to investigate this further for you, please feel free to reply directly to that message.
Post Office Travel Money Card
Very easy to use when abroad
Very easy to use when abroad, and no hidden charges
9 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear CollectPlus Customer,
We really appreciate your review. It’s great to hear the card has been easy to use. We want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Easy to use card.
Easy to order a card, easy to Top Up via the App which is easy to navigate. Useful PIN reminder function in the App is great. The card works anywhere.
1 settembre 2026
Risposta di Post Office Travel Money Card
Dear Andy Burton,
We really appreciate your review. It’s great to hear the card and app have been easy to use. We want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Perfect for holiday travel.
30 agosto 2026
Risposta di Post Office Travel Money Card
Dear Ros,
Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.
Post Office Travel Money Card
Worked perfectly for me
Worked perfectly for me whilst on any of my European holidays. Whether it be a card payment or withdrawing cash.
Even used the currency converter on returning to the UK, so I was then able to use my card in UK shops and stores
7 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear David,
We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
Thanks so much for your fantastic review. We’re thrilled you had a great experience. If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Obtained a travel money card for my Holiday ! what a joke.
Obtained my travel money card from a local post office, downloaded the app, activated the card, noted my PIN and thought I was all set for my holiday!
Thought I would try my card at the airport going out, didn’t work! tried it on the airplane, didn’t work, tried it at the airport in Spain, didn’t work! tried it in a restaurant didn’t work, how embarrassing.
Gave up at this point and had to borrowed cash from a friend.
Would never use or trust this type of payment method again!
31 agosto 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Lisa,
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Easy to use and accepted everywhere
Easy to use and accepted everywhere
12 luglio 2026
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Risposta di Post Office Travel Money Card
Dear Mr. Wilson,
We are so pleased to hear that you find our product easy to use and that it is accepted widely. Your positive feedback is greatly appreciated!
Post Office Travel Money Card
They didn't like the fact I was using…
They didn't like the fact I was using the card in this country for online purchases and told me to stop using it.
It was always a pain putting cash onto the card. The number of times I had to explain to counter staff how to do it was ridiculous.
19 giugno 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear John,
Thank you for your feedback. We’re sorry you weren’t satisfied. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Steven,
We're happy to hear that everything is working well for you. We appreciate your positive feedback!
Post Office Travel Money Card
Haven’t actually started using it yet.
2 settembre 2026
Risposta di Post Office Travel Money Card
Dear Barbara,
Thank you for your feedback.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Doug,
We're happy to hear that you find our service convenient and easy to use.
Post Office Travel Money Card
Needed to log-in to Travel Money Card…
Needed to log-in to Travel Money Card but it would not recognise my password nor was able to send an email to re-set a password. Called customer services, helpful man, but did not resolve the issue. So, I will hopefully be able to withdraw final funds and never bother with a Post Office Travel Card again!
2 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Sylvia,
Thank you for letting us know. We’re sorry to hear you experienced issues with the web, this isn’t the experience we want for our customers.
Your feedback helps us identify areas for improvement, and we’ve passed it on to the relevant team to investigate further.
Thank you for sharing your thoughts. We’re sorry your experience didn’t meet expectations.
If you’d like to talk through any concerns or need assistance, please contact us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
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