Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... Leggi di più
L'azienda ha risposto
I have used my card in Italy, France, Netherlands, Spain and Croatia without a problem. I’ve taken cash from ATMs - paid in restaurants, for taxis, in many shopping outlets and cafes. Only problem wa... Leggi di più
L'azienda ha risposto
I have had a few problems trying to put money onto my card which is a worry for me. I have had to ring your help line and the first man was very helpful, also the second time I spoke to a lady up in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Informazioni di contatto
Regno Unito
- postoffice.co.uk/travel-money/card
4,1
Molto buono
5K recensioni
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Great card
Great card , easy to top up , helpful to review balance whilst on holiday
10 settembre 2026
Risposta di Post Office Travel Money Card
Dear Karen Dean,
Thank you for your feedback. We’re thrilled to hear the card is working well for you and that you find it easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Tried to pay a hotel drinks bill
Tried to pay a hotel drinks bill, over 350 euros on the card and the post office declined 3 times to authorise payment although correct code entered. Total waste of time will be withdrawing money from card.
17 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Robert Chalmers,
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Useless stuck abroad and been unable to…
Useless stuck abroad and been unable to get any money. Keeps saying pin and passcode are incorrect. I have sent messages but still been unable to get any euros from my account. I am now waiting confirmation on both counts as I don't want to be locked out again.
I am deaf as well but they still keep telling me to ring!!!
17 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Caroline Jennison,
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Roderick,
We're glad you found it simple to manage your funds and track your spending.
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Ian,
Thanks for the review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Handy to put cash on card at local post…
Handy to put cash on card at local post office staff always helpful.not used this cad yet only later in the year
15 settembre 2026
Risposta di Post Office Travel Money Card
Dear Christine,
We're happy to hear that our card offered you a convenient way to load your card, and we appreciate your positive feedback regarding our staff's assistance.
Post Office Travel Money Card
I am abroad
I am abroad, I cannot use my card, I have requested support and have not received any.
15 settembre 2026
Risposta di Post Office Travel Money Card
Dear JacD,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’ve reached out via email. If you need further support, please feel free to reply directly to that message.
Post Office Travel Money Card
Post office card difficult to top up
Card is ok but it's very difficult to top up
Have tried over five times
Not an issue with my bank the issue is with the IT system at the post office, sometimes it works other times it a bit clunky.
Am lucky I use a card with my bank, so probably will not renew Post office and either go with another provider or just use my bank
16 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear David Hudson,
Thanks for taking the time to share this detailed, specific feedback. We've shared this feedback with the relevant team to further investigate.
Post Office Travel Money Card
Easy process to obtain and use
Easy process to obtain and load your card.
Not used it in earnest yet but think it will be secure and easy to use.
Trust the transfer of currency will be an added benefit
15 settembre 2026
Risposta di Post Office Travel Money Card
Dear Mrs Selvey,
We appreciate your positive feedback and we're glad obtaining and loading the card has been an easy process. It really helps us to hear this.
Post Office Travel Money Card
Great travel money card
First time of used the Post Office travel car. Adding funds to the card is straightforward and and not having a bank account linked to the card is a great feature.
The transactions view are instant so keeping track of expenses is easy.
This card is so much easier than carrying around currency notes and coins.
13 settembre 2026
Risposta di Post Office Travel Money Card
Dear Nigel Roberts,
We really appreciate your review. It’s great to hear the card and online feature is convenient and straightforward, we want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Post Office customer service was very…
Post Office customer service was very helpful. My card was a gift in the giver’s email. They swapped the emails no problem, gave me the pin and I can top up the card before my holiday
15 settembre 2026
Risposta di Post Office Travel Money Card
Dear Val Young,
We appreciate your feedback and are glad our customer service made a difference. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.
Post Office Travel Money Card
Technical Team at Travel Money Card very slow to help.
For 2 1/2 months I have been unable to locate my Travel Money Card on my mobile. I have telephoned 3 times a week and still no progress.
12 settembre 2026
Risposta di Post Office Travel Money Card
Dear Mrs Armitage,
Thank you for taking the time to leave a review. We apologise for the inconvenience caused and have since followed up on this matter. If there’s anything further we can assist with, please don’t hesitate to reach out on 0344 335 0109 or +44 207 937 0280 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Very easy to buy currency
Very easy to use the web site to buy currency on the travel card
Just wish the exchange rates were better compared to the competition and published rates
13 settembre 2026
Risposta di Post Office Travel Money Card
Dear WATG,
Thanks for sharing your experience. We’re glad the website is making things easier for you. Feedback like this helps us keep improving and making it even better.
We understand that exchange rates are an important factor when travelling. Rates can vary due to market conditions, and we recommend checking the latest rates on the Post Office website before purchasing to ensure they meet your needs.
Post Office Travel Money Card
Transaction very easy to use and very…
Transaction very easy to use and very helpful that able to keep a running total of expenditure.
12 settembre 2026
Risposta di Post Office Travel Money Card
Dear Alan,
We're delighted to hear that you found the transaction process easy and that the running total of your expenditure has been helpful. We appreciate your positive feedback!
Post Office Travel Money Card
The Travel Card and website work…
The Travel Card and website work flawlessly, but the mobile app is absolutely useless. Every time I try to use it it says "Sorry, there is a system error, please try again later". No matter how many times I try, or however many times I delete and reinstall the app, it still throws up the error message. So my advice to anyone thinking of installing the app is to make sure you have the website saved in your browser, because chances are you are going to need it.
12 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Chris,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the persistent system errors you've encountered with our mobile application, despite your efforts to reinstall it. It's clear this has been a frustrating experience, and we understand your reliance on the website as a workaround. We are actively investigating the root cause of these app issues to ensure a smoother experience for all our users. Your feedback is invaluable as we work to improve our services.
Post Office Travel Money Card
Avoid these cards.when abroad its a hit…
Avoid these cards.when abroad its a hit and miss if they work.
Customer service is zero .wait 50 minutes for someone to answer phone.Using a fictional name.say they will call yoi back, They wont.
My Huband could not even get his balance and spending statement when in Canada.Blocked out despite having over $3000 in account.
Avoid them. App blocked..
9 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Bella,
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Felt slightly mislead...
I really hate this modern way of living. I'm going abroad and I know my bank card won't work because I don't have the app and there's nothing the bank can do to help. Then I found out about travel cards....there were options, so many options. So I went with a basic one I can load the currency onto. The website made it sound really easy to use. When the card arrived the instructions for activating it and retrieving the pin were 'download the app'. Honestly wouldn't have ordered the card if anywhere it would have said that's what you have to do!!!
So a quick google told me you don't actually need the app. I went online to create an account (which I also didn't need to do but you can't retrieve the pin from the online account) and it wanted a memorable word. Guess what? The memorable word wasn't long enough. Not going to be memorable then is it?
Anyway, a quick call to an automated service later and the activation and pin retrieval is complete. So why can't that just be the process?
Thank you to anyone who read the rant to the end. Yes it's just a rant. Whether the card will work (or I will know the pin by the time I get there) remains to be seen
10 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Michelle,
We appreciate you taking the time to share your recent experience with us. We understand your frustration with the activation process for your travel card, especially when preparing for an international trip. We recognise that the reliance on app-based activation can be inconvenient for some, and we regret that our website did not clearly communicate this requirement upfront.
Your feedback regarding the activation steps, including the online account creation and the memorable word length, is invaluable. We are always looking for ways to improve our customer experience and make our processes more straightforward. We will certainly review the clarity of our instructions and explore options to streamline the activation and PIN retrieval for all our customers, including those who prefer not to use an app. We hope your travel card serves you well on your trip.
Post Office Travel Money Card
Risposta di Post Office Travel Money Card
Dear Tamara,
We're glad to hear you found our service easy to use! We appreciate your positive feedback.
Post Office Travel Money Card
Use your credit card
I tried to order a card from a Facebook post.
It wouldn't let me load cash onto it. I went to the post office and they opened an account for me but I had to withdraw the cash from my debit card and they then paid it into my account.
I opened it with £500, I got 500 Euros plus a charge of £7.50 for the transaction. The rate advertised on Facebook was 1.15 Euros to the £.
Overall it list me around £82. Never again, also it was declined in some supermarkets so charged again for taking cash from ATM.
11 luglio 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Mrs. T,
Thank you for your feedback. We understand how important exchange rates are when planning a trip. Rates can change due to market movements, so we always recommend checking the latest rates on the Post Office website before purchasing to make sure they’re right for you.
Post Office Travel Money Card
The card is very useful when out of the…
The card is very useful when out of the country for paying in euros and other currencies. My only gripe is that you cannot transfer cash back to your bank / BS account. I loaded my PO card before I went away but I returned with £200 on the card. I found there was no way of paying it back into my current account. Very annoying.
7 settembre 2026
Non scritta su invito
Risposta di Post Office Travel Money Card
Dear Julie,
We appreciate you sharing your experience with us. We are happy to confirm you can request a transfer of your remaining balance back to a UK bank account via our website, simply login or sign up at https://postoffice.travelmoneyonline.co.uk/.
Post Office Travel Money Card
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