PoolStore UK LtdRecensioni 

214
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I cannot tell you how marvellous this company is. I have pestered them with questions and worries about my pool, its liner, and the plumbing, and every time Jason and his team calm me down and set me... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Piscina all'aperto
  2. Fornitore di impianti di riscaldamento
  3. Piscina al coperto
  4. Servizio di ordini alimentari online
  5. Fornitore di staccionate per il patio
  6. Fornitore di pompe dell'acqua

Scritti dall'azienda

PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

214 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(214)

42 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service

Excellent service, fast delivery and good prices.

25 giugno 2023
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Valutata 5 stelle su 5

Fast

Fast, efficient service and highly responsive telephone support

30 giugno 2023
Non scritta su invito
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Valutata 5 stelle su 5

Great service

Great service, order one day delivered the next.

25 giugno 2023
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Valutata 1 stelle su 5

Chlorine shock spillage in consignment.

A 5kg tub of chlorine shock granules spilt its contents inside an outer carton containing other items. The chemical contaminated the delivery drivers van, caused a mess that we had to clear up and a lot of the chemical was wasted. I emailed Poolstore to complain and explain that the tamper evident lid was not fastened correctly - in which case they may wish to check the remainder of the batch to avoid it happening to anyone else - and would you believe it, they haven’t even replied. This isn’t just poor customer service, it’s a H&S issue.

25 giugno 2023
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Risposta di PoolStore UK Ltd

Thank you for your review. As recently discussed we are very sorry for what happened to your delivery whilst in transit. As soon as we received your complaint we responded to you straight away. The manufacturer of this product has designed the container so that the lid is slightly loose to allow any build up of chlorine gas to escape. Despite our best efforts to pack this product for the carriage, the nature in how your package was handled by the carrier meant a small spillage of the product occurred into the holding box. We send hundreds of these containers out every month and when the product is handled correctly during transit the product gets delivered intact. We continue to develop our packing methods for this product to ensure this product can withstand some of the harshest of handling conditions the carriers unfortunately offer up on occasion. We await your reply to our offer to swap out the damaged product and apologise again for the inconvenience this matter has caused you.

Valutata 5 stelle su 5

Nirvana Heat Pump Water Connector Failure

Following a recent failure of the water connector socket on my Nirvana Heat Pump, that I originally purchased from Pool Store in 2021, I was extremely pleased with the level of customer support provided to me by Jason and his team to source a replacement part. Whilst the manufacturer of the product dragged their heels in supplying a spare, Jason found me the relevant part within a week and not only sent that through but also included the parts I needed to recreate the joint between the bypass system and the heat pump.

From the level of support he provided when I was building my pool, to the excellent customer service this time round, I can only say that Jason is a star and that Pool Store remains the first place I go when looking for pool related items.

Thank you Jason :)

14 giugno 2023
Non scritta su invito
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review, it is much appreciated.

Valutata 5 stelle su 5

I am building my own pool and the help…

I am building my own pool and the help and services I have received as been very good .ho by the way Goods and delivery brilliant thank you

29 maggio 2023
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review, it is much appreciated.

Valutata 4 stelle su 5

I’ve used Poolstore for a number of…

I’ve used Poolstore for a number of years, they’ve always been helpful and efficient.. Website is easy when ordering and delivery is prompt..
As with everything it seems, the prices on chemicals have increased significantly..And with energy prices the way they are, it’s becoming increasingly challenging running a domestic pool..
Having said that, Poolstore are still a great company to supply all swimming pool requirements..

1 giugno 2023
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review, it is much appreciated.

Valutata 5 stelle su 5

Great service at a good price

I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come with a remote. I sent an email to them over the weekend and called them Monday morning (no holding and spoke to a real person), they were already on it and had everything resolved by midday (thank you Jason). The remote was delivered the day after. Great service.

6 giugno 2023
Non scritta su invito
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review, it is much appreciated.

Valutata 5 stelle su 5

Fantastic

Good friendly service, with a smile😀

28 maggio 2023
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Risposta di PoolStore UK Ltd

Thank you for taking the time to write a review, it is much appreciated.

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