Point A Hotels Recensioni 

I’m working in NHS and I booked a kings cross last December. But unfortunately, my off got cancelled. So I emailed them if it’s possible to rebook it on Feb 13. At first they don’t want to rebook it coz it's 84 pounds for one night for a no win dow double room is a savers price. So I begged to them if they can rebook it because I don’t want my money to go to waste. Thankful they rebook it but the other they I was tested positive of covid. I asked them if I can rebook it on March and they said it’s not possible. Very inconsiderate hotel I’ve been. Other hotels are more welcoming and considerate than this hotel. Regretting why did I book again to this hotel.

I start with conclusion, DO NOT CHOOSE THIS HOTEL!!!!!!!!

I used to be a happy customer of Point A hotel. I travel a lot. I stayed with their different branches for over 30 nights in the last 6 months. However, I got hurt both physically and emotionally by Point A along with the incident happened at the midnight on 03 /02/2022. I am now totally disgusted by Point A hotel of the way they deliberately neglecting health and safety of their customers’.

We booked a 4-night stay starts from 03/02/2022 to 06/02/2022 with Point A Edinburgh. Unfortunately, I fell down in the bathroom due to the slippery surface and hurt my leg. There were bruises on my elbow, back and leg, and I can barely walk on the next morning. My husband reported it to receptionist right after the incident happened. But no help or emergency supplies were provided. We had to check out next morning and went to the A&E. When we tried to amend this booking of the rest 3-night stay with the management, they refuse to provide any solution. They denied the incident happened in their hotel and accused me as a nasty lair even after seeing all the bruises. They assumed that I have all the bruises before I came to the hotel based on their groundless perceptions. As quoted from the management’s email, they are accusing my husband as a nasty customer and ‘using the injury as a reason for getting a refund’. I can’t believe those words came from a professional to their loyal customer after her injury. It is totally ridiculous and insulting. Even after the duty staff confirmed that my husband reported the incident at midnight, they are still trying to use irrelevant excuses to get away from the responsibilities. Incident happened, we reported it immediately and showed all the injuries, other than that I don't know how a customer can prove she got injured in the hotel? ? By holding a camera all the time ????? Shame on them!!
I didn't ask for any compensation for my injury, nor to cover relevant loss that caused by the injury. All I asked was to amend my booking due to my health emergency. They don't even agree to credit the nights on my account that I have with them. As a customer, I am entitled to refund of the service/ products I don't receive. What Point A did is not acceptable both legally and morally.

Warning: if you choose to stay with Point A Hotels, make sure you take a camera recording everything to protect yourself. Otherwise you are risking yourself to be accused and humiliated even they are at fault. They deliberately neglecting customer’s health and safety condition, and wouldn't refund payment due to the emergency happened in their hotel. If you get injured in their hotel, don't expect anything but humiliations.
I am still lying in my bed and couldn't walk, emotionally hurt by reading the unprofessional and humiliating emails from the management, and no refund received for the nights I didn't stay due to the emergency. After spend thousands of pounds with them, they treat me like S**T.

In conclusion, DO NOT CHOOSE THIS HOTEL

I have just arrived home after a stay at the Point A Kings Cross hotel. I wish to raise an important issue about disability access which needs mentioning.

I am a wheelchair user. I use a standard height manual chair. I cannot stand or walk. In the so-called disabled access room we were assigned, the bed was at least a foot higher than my chair leading to us having great difficulty getting me in and out of bed. This involved my wife and myself straining our arms, and significant risk to me falling in the process. Transferring an adult upwards without the use of their legs by this height is both difficult and unnecessary and is not something we generally come across in other hotels.

This made our stay difficult. It put pressure on us that we did not need and definitely affected our trip to London.

The least a hotel can do is provide a bed at a reasonable height to allow a wheelchair user to get in and out. On checking, we found that beds in other rooms are the same excessive height.

This is a very bad mark against the hotel as they are not treating disabled guests equally and will definitely affect our decision on where to stay in London in future.

It is obvious the hotel’s staff have not consulted well on this subject and, until they do and take appropriate action, people like myself with mobility issues would do well to steer clear of this hotel and stay in less risky and more comfortable places.

I had a nightmare with this branch losing my reservation.when i emailed to ask where the pin/confirmation was, i had an extremely rude response from ricardo nobre stating there was no such reservationfor the date specified and that i was banned from their hotels and all who they affiliate with....including starbucks...lol... Then 2 days before the date i had wanted..mysteriously an email welcoming me arrived asking me to register!! Totally incompetent. Dont rely on your booking being there when you rock up

Had an amazing experience at the Point A Kensington hotel. From the moment we walked in the staff could not be anymore helpful, rooms are priced well and very comfortable. I didn’t prebook breakfast but well worth doing. Waiting in reception, we were offered coffee. One of my preferred hotels of choice now

On check in I was forced to fill in a QR test form (or something like) which is not the case at other hotels. I had not been sent this form via email, so it had to be filled in manually on my telephone whilst standing at reception. I was stressed as I fill forms in via my computer and struggle doing so on my phone. At this juncture, the receptionist proceeded to pull the ‘I have got a difficult customer face’ as I struggled on. I was not a very happy about it and made my feelings known. At one point I said that I did not want to stay at this hotel anymore and asked for a refund. The receptionist agreed and said I could get a refund from Booking.com. I replied: “Have you ever tried to get a refund from Booking.com.” A change of receptionist a few hours later at the hotel fared no better. The immature ‘I am doing you a favour’ attitude surfaced at this interval. I had asked for a towel and was greeted with the ‘I’m doing something response,’ and I will get a towel to you later. She was at this time, doing that spray action that they are all doing making out they are killing germs or something. In conclusion, all customers want is to be valued. I would have marked this hotel much lower, if the male receptionist had not been so polite and transparent when I popped down the next morning for a coffee.

There are also no curtains, only nets on the windows and the lights outside shine inside the room and make it difficult to nap. The heating/air conditioning instructions also need Einstein to unravel and the machine is noisy and cumbersome.

If I could give less than one star I would. Our London stay can't go ahead because of tier 4 restrictions but Point A say no refund can be given as it's the hotels policy. Keep getting a different person every time with the exact same copy and paste answer

was awarded a room for being one of the NHS frontliners. they were very generous. Claiming was very easy. They were very responsive, you wouldnt even feel that your stay was free. I first booked in paddington and had it transferred to kensington, all you have to do is email them ,they reply most of the time within afew minutes. Its easy to make a request for your stay. The rooms are small but very modern, cosy , clean (when i say clean, its really clean room even got it seal as sign of beinf clean) ,smells so good as well,like it was newly renovated. I would commend all their host specially 'THEO' kensington a point hotel, he was very helpful, friendly and lively. Sometimes i would stay at the lounge and would just look at him how he greet and welcome everyone ,always with a great satisfaction and happiness. Our stay was exceptional. The lounge was exceptionally beautiful and homey .Its also a plus that the price of the coffee and their drinks was very affordable, theres no need to go out and buy your drinks. Coffee was 1.90 . Thank you for treating us ,it was truly a grand staycation for us, a get away from all the stress in the hospital. if this was paid. i can say its worth every penny. Cheers to a point hotel !

Excellent hotel with small rooms but all you need - very friendly staff, quick check-in, great breakfast, clean and good beds. Even an ironing room.

Amazing service and a very commited staff.
Especially Mahdi at the reception who made the hotel experience for my son into a cool event. Thank you Mahdi

Great hotels throughout London best location is canary wharf very friendly staff and great rooms