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Pocket Receptionist Recensioni 102

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to custo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny. Our only regret is not doing this sooner as they're hundreds cheaper per mont... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di segreteria telefonica

Informazioni su Pocket Receptionist

Scritti dall'azienda

Pocket Receptionist: Your Reliable Ally in Seamless Communication.

Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.

From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.

Services Why Us Free Trial

Call Quality Guarantee

We’re committed to delivering you the highest service level and guarantee every call we take for you.

If you’re not happy with the way a call was handled, we will refund you for that call immediately.

Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

102 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Always provided an excellent service

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.

If you're reading this review and considering using their services, do yourself a favour and get in touch with them. You will be glad you did.

31 marzo 2026
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Risposta di Pocket Receptionist

Thank you so much for your kind words. We’re really pleased to hear how happy you’ve been with the service, and we’ll be sure to share your feedback with everyone involved. It’s always great for the team to know the impact they’re having.

We truly appreciate your recommendation and continued support :)

Valutata 5 stelle su 5

We have used Pocket Receptionist for…

We have used Pocket Receptionist for years. They are very flexible there is no pattern to when we transfer the calls we just transfer them without warning. Always complemented on the professionalism of the call handler.

23 ottobre 2025
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Risposta di Pocket Receptionist

Its been a pleasure working with you over the years, thank you for your lovely review :)

Valutata 5 stelle su 5

Highly Recommend

I approached Pocket Receptionist to help support our marketing campaign, and now are a permanent fixture. They handle calls professionally, and takes the pressure off us. Highly recommend.

13 ottobre 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Thank you for your review :)

Valutata 5 stelle su 5

A Game-Changer for My Business

Pocket Receptionist has been a huge help for my business. The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients. I would definitely recommend them to other small businesses who need a cost-effective and professional call handling solution

3 ottobre 2025
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Risposta di Pocket Receptionist

Thank you so much for your lovely review :)

Valutata 5 stelle su 5

Thank you for handling my calls whilst…

Thank you for handling my calls whilst I am on site. I dont do reviews usually but I cannot ignore the fact my life its so much easier with you guys. The ROI is absolutely worth it. Thanks again team.

12 settembre 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Thank you for your review Elliot :)

Valutata 1 stelle su 5

Endless Spammers.

Endless Spammers.

I get emails from them bi-weekly, and every single time, it's a variant on a domain name.

pocketreceiptionist-email.co.uk
pocketreceiptionist-updates.co.uk
pocketreceiptionist-news.co.uk

Every week, a new domain. We keep blocking them, but as they keep changing, it's like playing whack-a-mole.

I never signed up for this.

3 ottobre 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Valutata 5 stelle su 5

They were great

They were great, very professional and couldn’t do enough to help. Highly recommend pocket receptionist

5 agosto 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Thank you for your review! We really enjoy getting to understand your needs and customising our service to fit :)

Valutata 5 stelle su 5

Working with proffesionals

Being working with these guys for a few years now they have absolutely nailed it stopped those nuisance calls, deal with prospective clients giving us a great proffesional image and whats really exciting is that they have grown and understand our business model, giving further reauurances to our clients when asking questions they dealing with a credible company

15 agosto 2025
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Risposta di Pocket Receptionist

Thank you for your lovely review. It’s been a pleasure working and growing together over the years, and we look forward to many more to come! :)

Valutata 4 stelle su 5

We have found using pocket receptionist…Really easy and helpful

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to customers later in the day.
We have now moved on to other to greater things, but thank you for all your help PR.

12 agosto 2025
Non scritta su invito
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Risposta di Pocket Receptionist

You’re very welcome! We’re glad we could provide the support your business needed during its growth, and that it helped you go on to bigger and better things, that’s what it’s all about. :)

Valutata 1 stelle su 5

Spammers. Avoid

Spammers.

Keep changing their email address to get round being blocked.

I've been emailed by addresses with the following suffixes: pocketreceptionist-mail, pocketreceptionist-email, pocketreceptionist-news & pocketreceptionist-updates. So despite unsubscribing and blocking, I keep getting spammed by them.

The only reason you would keep creating new email suffixes is the get around blocking so you can continue spamming. Would hope that this kind of behaviour is outlawed under GDPR regulations

6 agosto 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Valutata 5 stelle su 5

Answering calls

I have used these guys to help out with answering calls when i can't so I don't miss anything important

1 giugno 2025
Non scritta su invito
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Risposta di Pocket Receptionist

We are always happy to help :)

Valutata 5 stelle su 5

Cheap but still brilliant

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny.

Our only regret is not doing this sooner as they're hundreds cheaper per month for the package we're on. I have to upgrade a couple of times but that's only because I trust them enough to handled all of the calls rather than just missed.

Thanks to Denise for setting it all so swiftly. I'll be sending my dad's company referral over for.my £100

26 luglio 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Martin, thank you so much for the kind words. We're glad you made the switch! ✨

Valutata 1 stelle su 5

Caught out

We used pocket receptionist to answer phones about term while we found a new receptionist, all was ok service and was as advertised unfortunately when you want to cancel your contract they make you stay till the next billing cycle and then charge you another month for a service you clearly are no longer going to use. Always check the small print is what I've learned And believe that you can cancel anytime as long as you pay an additional month!

30 giugno 2025
Non scritta su invito
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Risposta di Pocket Receptionist

Hi Jenny. Thank you for taking the time to share your feedback, though I’m truly sorry to hear you’ve had a disappointing experience when it came to cancelling your account. We’re always upfront about our cancellation terms, after the initial 3-month minimum period, we require a month’s notice to close an account. This is clearly outlined in our Terms and Conditions at sign-up, and it’s in place because we staff our team based on active client needs to ensure a high level of service. I completely understand your frustration, especially if you no longer needed the service. We never want anyone to feel misled, so we’ll take your comments on board. If there’s anything further, we can do to help or clarify, please don’t hesitate to get in touch.

Valutata 5 stelle su 5

An Amazing Service!

Running a business on your own from home is tough, but having Pocket Receptionist take care of my incoming calls has enabled me to free up time and not worry about being disturbed. It allows me to go to trade shows and meet suppliers without the fear of missing potential customers - and the support I have received when I need anything has been second to none. They also allowed me to increase my opening hours from a customer point of view, which has increased revenue. Cannot recommend them highly enough.

26 giugno 2025
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Risposta di Pocket Receptionist

Good afternoon, and thank you for your lovely review and kind words. I've shared your feedback with the team, and it truly made their day!

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