Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I strongly warn everyone against using Pochtoy.com. My shipment (Tracking # CT002246939UZ), valued at $1,369, was tampered with during transit. An official postal act confirmed a weight discrepancy... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Получила рассылку от сервиса, о том что они теперь могут пересылать парфюмерию (до этого не было такой возможности из-за ограничений перевозчиков по горючим жидкостям). Заказала туалетную воду на eBay... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I used this service to receive 3 Steam Decks and 1 Steam Deck Dock Station. 3 out of 4 parcels was delivered very fast (~10 days from USA to Russia), the remaining one had long delivery because of Bl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My impressions about working with the service

Hi. I am very glad that «pochtoy.com» brought me a limited edition of “Inscryption” for the Nintendo Switch!!! Not all mail forwarders deliver games to Russia due to sanctions restrictions. The package (track PCT000000797174) arrived in a week in excellent condition.

8 agosto 2023
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Risposta di Pochtoy.com

Hello! Thank you for sharing this – getting a limited edition of Inscryption for Nintendo Switch delivered to Russia is exactly the kind of challenge we love to take on!

Glad it arrived in a week and in perfect condition. Enjoy the game!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Super

Ordered a bag for my wife for the new year, everything came quickly! Packed the goods qualitatively, all tags and packaging are preserved. Initially I didn't have much confidence in such services, but I decided to give it a try. Definitely will use this service

21 dicembre 2022
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Risposta di Pochtoy.com

Aleksandr, thank you for trusting us with such a special gift! Glad the bag arrived quickly and in perfect condition – tags, packaging and all.

Hope your wife loved it! Looking forward to your next order.

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

thx!

I decided to leave another intermediary for the delivery of goods from the USA to Pochtoy. com, due to the controversial work of the former. They work efficiently, have a clear website interface, high-quality technical support, quick responses in online chats, timely assembly and dispatch of parcels, give discounts for switching from other suppliers and starting cooperation, reasonable prices, many delivery options. Overall everything is great, thank you

11 settembre 2023
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Risposta di Pochtoy.com

Denis thank you for making the switch and for such a thorough review! We're glad the transition was smooth and that the experience has met your expectations across the board.

Looking forward to a long and successful cooperation!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Very good service

Very good service. Help me buy Vinyl Record in USA!!Track number
PCT000000773228

22 giugno 2023
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Risposta di Pochtoy.com

Valeriy thank you – vinyl from the USA delivered right to your door, that's what we're here for!

Hope you enjoy the record. Looking forward to your next order!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Problem with my recent order

This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, which resulted in the package getting stuck and needing to be returned to Amazon.
The order was successfully returned to the seller, and I did receive a refund, excluding shipping costs and intermediary fees, as expected.

P.S. If you have any queries, kindly avoid using the chat button on the landing page and create a ticket instead.

10 maggio 2023
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Risposta di Pochtoy.com

Artur thank you for sharing this so honestly – and for the helpful tip to other customers about using tickets instead of the chat button!

Glad the return to Amazon went smoothly and the refund came through. These things happen, and we appreciate you taking the time to leave a fair and balanced review despite the inconvenience.

Looking forward to your next order!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

отзыв

приняли посылку из США, спасибо
доставка была 11 дней, заказывал стимдек

4 luglio 2023
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Risposta di Pochtoy.com

Добрый день! Спасибо за отзыв! 11 дней для Steam Deck из США – отличный результат. Ждём ваших следующих заказов!

С уважением,
Pochtoy.com

Valutata 5 stelle su 5

I recommend Pochtoy.com

I previously often used the British online marketplace ASOS, ordering my own branded clothes and shoes. But ASOS stopped operating in Russia, and the need to buy new clothes for adequate money remained. I started to find out how to order clothes from ASOS to Russia and whether it will be profitable, and came across the service Pochtoy.com, where as a matter of fact I made an order №751563 at the American version of ASOS with the service "Help with Buying", where you just need to send a link to the product of interest and fill in information about the product (size, color, quantity, etc.). All this is simple, no need to have an American card to pay, the operator within an hour (I tell you how it was with me) will buy your product and send to the warehouse Pochtoy.com in the U.S. absolutely no commission thanks to a promo code, which can be found in the tg-channel Pochtoy.com. You pay for your item with a Russian card for rubles, at a rate that is about 20% higher than the Central Bank exchange rate. Then, when your parcel arrives to their warehouse, you will be contacted, asked for your information, delivery address, asked to choose a delivery method and asked to fill out a declaration of your goods (you can fill it out by yourself or buy for $ 5), then your parcel will be sent to Russia and you pick it up. The delivery to St. Petersburg from the day of purchase to receipt in Russia was about 20 days. I am very happy with the delivery, everything came on time and they give me a tracking number. Overall I am very happy with it. I recommend!

11 maggio 2023
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Risposta di Pochtoy.com

Artem thank you for such a detailed and helpful review – this is exactly the kind of walkthrough that helps new customers understand how the service works!

We're glad the "Help with Buying" experience was smooth from start to finish, and that your ASOS order made it to St. Petersburg in just 20 days. Great to hear the promo code came in handy too!

Looking forward to your next order.

Best regards,
Pochtoy.com

Valutata 1 stelle su 5

Parcel Nodeception of the ransom and non-investment in the parcel of the purchased goods

Parcel No. 673497. Package with insurance. Shipping cost $80. In the warehouse, the parcel did not include the redeemed product - adidas Originals Animal Abstract wide cargo, worth $ 90 (women's sports trousers). but another product was sent instead - AOP T-SHIRT (Adidas T-shirt), worth $ 40, which was not redeemed and not ordered. but not nested. Thus redeemed goods worth 90 dollars. was not sent to my address. Please restore funds to my account. To prove my words, I attached a photo of the packaging from under the T-shirt and the T-shirt itself. But the service gave a negative answer, sending the goods at my expense!The story continues, at my expense they return their goods. departure price 35 dollars.Also, they force me to register the shipments for myself, they are not even going to track it. I have to supervise admission to their office. Here's the deal!?
Посылка №673497. Посылка с страховкой. Доставка обошлась 80 долларов. На складе в посылку не был положен выкупленный товар-adidas Originals Animal Abstract wide cargo, стоимостью 90 дол (женские спортбрюки). но вместо него был отправлен иной товар - АОP T-SHIRT (футболка Адидас), стоимостью 40 дол,, который невыкупался и не заказывался.. При этом на оригинальный пакет из футболки, был приклеен дополнительно второй стикер от товара, который должен быть вложен, но не вложен. Таким образом выкупленный товар стоимостью 90 дол. не был отправлен в мой адрес. Прошу восстановить средства на мой счет. В доказательство своих слов приложил фото упаковки из под футболки и саму футболку. Но сервис дал отрицательный ответ, с отправкой товара за мой счет! История продолжается, сервис отказался оплачивать возврат товара. Мне обошлось это удовольствие 35 дол. Сервис отказался регистрировать и обрабатывать свой товар, который я не заказывал и не выкупал, сказал, что я обязан его контролировать и на себя регистрировать. Во дела?!

29 luglio 2022
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Risposta di Pochtoy.com

Anatoly, thank you for describing the situation in detail – we understand how frustrating and time-consuming this experience was.

The store sent you the wrong item – this was the seller's mistake, not our warehouse. That said, we understand that our service is your point of contact, and we are sorry that the resolution process took so long.

In the end, we processed the refund for the item to your account without waiting for the store to complete the return procedure. We understand that the return shipping costs were an additional burden for you, and we are sorry about that.

Your case helps us improve our processes when dealing with stores in similar
situations. Thank you for your feedback.

Best regards,
Pochtoy.com

Анатолий, добрый день. Благодарим, что описали ситуацию подробно – понимаем,
насколько это было неприятно и затратно по времени.

Магазин отправил вам не тот товар – это ошибка на стороне продавца, а не
нашего склада. Тем не менее мы понимаем, что именно наш сервис является для
вас точкой контакта, и сожалеем, что процесс решения занял так много времени.

По итогу мы провели возврат средств за товар на ваш счёт, не дожидаясь
завершения процедуры возврата магазином. Понимаем, что расходы на обратную
пересылку стали для вас дополнительной нагрузкой, и сожалеем об этом.

Ваш случай помогает нам улучшать процессы взаимодействия с магазинами при
подобных ситуациях. Спасибо за обратную связь.

С уважением,
Pochtoy.com

Valutata 5 stelle su 5

Delivery service from Pochtoy

I have been using the delivery service from Pochtoy for a long time now, it is very convenient to receive goods that are exactly original, and even with prices lower than in Russia, that's a fact!
Most often I ordered clothes for my little girl at Oshkosh and Carters, I really like the quality and originality of products, the child immediately stands out in the kindergarten.
I ordered a bunch of clothes for my wife and myself, of course.
After February 24, of course it became more difficult, no longer order bags, backpacks, if you are from the Russian Federation, but I would like to update, very sorry, but it is not the site's problem, of course, but I think to call it, in case who decides to order.
Now you can just drop a link and you can buy everything, at times makes it all easier.
I plan to have a map of the neighboring country to facilitate the purchase and through a friend to order
Another big plus is that you can buy a variety of goodies along with the product, such as chocolate or maple syrup, I recommend it all) or Twinkles mmm, packed safely, so far all excellent arrived
In short, I recommend this site, so far so good

4 marzo 2023
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Risposta di Pochtoy.com

Alex thank you for such a warm and personal review! Outfits for your little one from OshKosh and Carter's, clothes for the whole family, chocolates and maple syrup – sounds like Pochtoy has become a real family favourite!

We appreciate your understanding about the post-February 2024 restrictions – you're right, it's not something we control, but we do our best to find solutions and keep delivering what we can.

Hope the card from a neighbouring country works out, and we look forward to many more orders from your family!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Use of the service Pochtoy.com

I made a ransom of goods from the United States, everything came quickly enough. Previously I used another service, now I will order only here. Prices for delivery vary depending on the situation, but tolerable, so you can order.

1 marzo 2023
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Risposta di Pochtoy.com

Hello! Thank you for making the switch – glad the first experience lived up to expectations!

Looking forward to your next order.

Pochtoy.com team

Valutata 5 stelle su 5

Pochtoy.com

I ordered a phone for myself. through help with purchases. after placing the order, all the information was sent to the bot in a telegram. which turned out to be very convenient. according to the promo code, there was a free redemption. we bought it within 20 minutes. after I talked with support on the issue of deliveries. we promptly answered all questions and explained everything in detail. to my concerns about the quality of the boxes, ebay sellers said that there is an option for additional packaging. also on the site after the anniversary package of sanctions, a banner about the new limits and lists of the banned flares up. I advise everyone. the most stable intermediary I found

18 febbraio 2023
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Risposta di Pochtoy.com

Vitaliy thank you for the detailed review! Fast redemption, helpful support, clear communication about sanctions limits and packaging options – glad everything came together smoothly for your phone order.

Looking forward to your next order!

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Good company.....

I have been working with the company for 2 years, I really like the speed of delivery, it arrives to Moscow in a week. There are always promotions for free redemption, which I am very happy about. The support service works promptly, quickly and clearly answers the questions posed. In general, I recommend the company for permanent cooperation.

26 febbraio 2022
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Risposta di Pochtoy.com

Anastasia thank you for two years of trust and for such a kind review! Fast delivery, free redemption promos and responsive support – we're glad it all works well for you.

Looking forward to many more years of cooperation!

Best regards,
Pochtoy.com team

Valutata 5 stelle su 5

the best Mailforwarder at the moment in terms of value for money

Everything is great! Using the services of this company for about half a year. Parcels always almost immediately appear in the system immediately - the day of arrival at the warehouse in contrast to competitors, and collection is fastest - usually 2-3 days, at worst (on Black Friday - up to a week ... Analysts at this time collected for two) on the timing of the delivery - as promised 20-25 days at the rate of economy example one of the last parcel - RL005587937RU. Regarding the price - at the moment plan "Economy" in my opinion - is the best way to deliver goods to Russia in principle - it is not the cheapest, but quickly and inexpensive insurance included. Of the disadvantages, it can be noted that the tracking is not displayed before the arrival of the parcel to Russia

18 febbraio 2023
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Viktoria thank you for such a thorough and balanced review! Great to hear the Economy plan has been hitting the sweet spot for you – fast warehouse processing, reliable 20-25 day delivery and solid value overall.

The tracking gap before arrival in Russia is noted – we appreciate the honest feedback and will keep working on improving visibility throughout the route.

Looking forward to your next order!

Best regards,
Pochtoy.com team

Valutata 1 stelle su 5

worst Delivery Service 2022 Award

Unfortunately, the quality of work and attention to clients dropped dramatically in 2022. There are logistical difficulties worldwide, but no one forces you to deceive and ignore customers—worst Delivery Service 2022 Award.
I sent my first package via pochtoy.com back in 2015. Over the past eight years, I have recommended this service to many, but today I will do everything to reduce the number of its customers. You can't work that badly.
On 09/21/2022, my parcel was sent from the warehouse (USA, DE). It was a standard package without prohibited attachments. Parcel number 567006, tracking code CQ003184780RU, the price of the goods was $341.38. The parcel included essential medicines that could not be bought in Russia. Weight of incoming parcels per parcel: 2 kg 400 grams (5 lb 3 oz). Econom shipping for $58.99 + $5.0 insurance + $3.0 shipping insurance. On 09/28/2022, the parcel arrived at the Helsinki warehouse, and since then (for five months), the tracking has not changed. I am not only dissatisfied with the fact that I cannot receive my order but also with several factors:
1) Pochtoy.com did not contact me or explain the delay's reasons. I had to create free tickets #291349 and #311565, and #329275. Multiple tickets, since pochtoy.com requires you to create new tickets for each mini-problem. Perhaps this is how the Help Desk KPI works. They pretend to solve many problems, but in reality, they don't. When I asked several questions in one ticket, at least half were ignored.
2) Since I did not get any intelligible answer in free tickets, I had to create a paid ticket for $2 - #329275. They answered me with a paid ticket, but then it was closed without solving the problem.
3) Pohtoy.com refused to recognize the fact that it has been in the same warehouse for five months as a loss, and refused to pay insurance.
4) Pohtoy.com refused to give both the name of the carrier and the name of the customs broker so that I could contact them myself.
5) Pohtoy.com refused to send me the exact terms and conditions of the insurance, including not answering my question "What is the maximum insurance coverage" and not answering my question, "What does "delivery package" mean for insurance payment."
6) In ticket #316797, the pochtoy.com support service admitted that "some documents were lost." But instead of solving the problem, this ticket was closed, and I can no longer write anything in this ticket.
7) As a result, I was left without money, a package, support, and attention. I think that this is very low-quality work.

22 settembre 2022
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Risposta di Pochtoy.com

Alexander, thank you for your honest and detailed feedback. You have been with us since 2015, and that makes this situation especially important to address properly.

2022 was genuinely one of the most difficult years in our service's history – the logistics routes to Russia were severely disrupted, and your shipment was caught in the middle of that crisis at the Helsinki transit center. We understand that "difficult circumstances" does not excuse poor communication, and we want to acknowledge that directly: you deserved clearer, more consistent updates, and we fell short of that.

We also recognize the frustration of having your paid ticket closed automatically before the issue was resolved – that is a system limitation that should not have left you without a way to follow up.

We are sorry that a customer who trusted us for eight years had this experience. If your situation has not been resolved, please open a new ticket with our support team – we will personally ensure it receives proper attention.

Best regards,
Pochtoy.com

Valutata 5 stelle su 5

Good delivery service.

I made a purchase of goods from the USA, everything came quickly enough. Previously I used another service, now I will order only here. I advise everyone, you will definitely not regret it. This server is many times better than its competitors.

8 febbraio 2023
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Risposta di Pochtoy.com

Thank you for making the switch and for the kind words! We're glad the experience lived up to expectations and look forward to many more deliveries.

Best regards,
Pochtoy.com team

Valutata 5 stelle su 5

Great service

Great service. Ability of self-redemption, can resent parcel over 3rd country. User-friendly interface, tolerable prices.

11 dicembre 2022
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Risposta di Pochtoy.com

Alexander thank you for the feedback! Glad the flexibility and interface are working well for you.

Best regards,
Pochtoy.com team

Valutata 5 stelle su 5

Быстрая доставка и выкуп товара

Заказывал футболку с американского сайта с помощью при покупке, выкупили за несколько часов. Шла до Ижевска 16 дней. С пленкой, наклейкой и самой доставкой вышло в 24.95$.
Сервисом доволен

30 ottobre 2022
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Risposta di Pochtoy.com

Вячеслав, добрый день! Спасибо за отзыв. Рады, что все прошло гладко и ждем ваших новых посылок :)

С уважением,
Pochtoy.com team

Valutata 5 stelle su 5

Nice service for fair price

Well, thanks to the service I could expierience famous US sales. All I could say is I am really gladful for the quality of the provided service. Used to buy some electronics, clothing and accesories in some famous shops and happy with every purchase. For example my tracking number PCT000000602434

1 maggio 2022
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Risposta di Pochtoy.com

Danil thank you for sharing your experience! Electronics, clothing and accessories from US sales – sounds like you're making great use of what we have to offer.

Happy to have been part of those purchases, and looking forward to many more!

Best regards,
Pochtoy.com team

Valutata 5 stelle su 5

I recommend this service

I recommend this service.
I ordered shoes from Ebay and they bought them out very quickly. Parcel came neatly packaged, everything was in place.
The tech support responds quickly. Top up your account can be made in cryptocurrency, which is very convenient.
I will apply for orders again.

13 novembre 2022
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Risposta di Pochtoy.com

Ivan thank you for the recommendation! Glad it all worked well for you. Looking forward to your next order!

Best regards,
Pochtoy.com team

Valutata 5 stelle su 5

Pochtoy.com

ACHIEVEMENTS:
Good support, even during the season everything is fast and clear. Also pleased with the simplicity of the site and the ease of ordering.
RESTRICTIONS:
I don't think there are any, it's just a shame the shipping isn't as fast because of the world situation.
MAIN COMMENT:
I became acquainted with this company not long ago and it has already established itself in the early stages. My first order was a portable console, I thought I would have to wait for 1 week just to check out as in the Russian Post, but I was surprised that the parcel was already packed and ready for shipment in 4 days. If it were not for the season, it would have taken 15 days, and so 24.

19 dicembre 2022
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Risposta di Pochtoy.com

Thank you for such a structured and honest review! A portable console packed and ready in 4 days is a great result, and we're glad the support and site experience made a good first impression.

The slower delivery times due to the current global situation are frustrating for everyone – we appreciate your understanding and keep working on finding the fastest routes available.

Looking forward to your next order!

Best regards,
Pochtoy.com team

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