Order has not arrived and I cannot get hold of anyone from Pozu... I bought two pairs in the sale order placed 1st April and have bought from them many times before. Very disappointed and want a ref... Leggi di più
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I chose to buy Po-Zu shoes because they're an ethical and sustainable footwear brand and I have not been disappointed! I have two pairs of Po-Zu trainers now and I love them. They fit perfectly, are r... Leggi di più
L'azienda ha risposto
Bought the Vim boots. This is the second pair I've bought, so I think that tells you how much I like them. Comfortable and canvas hi-top sneaker with the added benefit of being fairly waterproof due... Leggi di più
L'azienda ha risposto
I ordered shoes at the end of May and inadvertently put down the wrong size. I contacted their customer service immediately and got an automated reply saying they would contact me roughly in the next... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Po-Zu make stylish shoes for everyone by combining supreme comfort with ethical & sustainable manufacturing processes.
Informazioni di contatto
Suite 6, Concept Park, Watling Street, Towcester, NN12 7YD, Northamptonshire, Regno Unito
- customerservice@po-zu.com
- po-zu.com
3,3
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Sole of a shoe came off - no response still...
I have been a loyal customer for a couple of years and haven't encountered any major problems, items always looked well and the delivery was always speedy (which is the reason why I'm not giving this company 1 star). However, my experience with the last product I purchased (Opal, Vegea) makes me reconsider my approach to this company entirely. After less than 6 months of use, the sole of the shoe came off entirely, possibly because it wasn't attached properly during the manufacturing stage. From a company with such a strong sustainability ethos, I would expect this would be met with options for repair or recycling the materials or even a refund, however, even after contacting the company twice, I haven't received ANY response. I feel incredibly disappointed and would recommend to avoid this product and this company, unless you have a very solid ground for believing the products are going to be good.
1 giugno 2022
Risposta di Po-Zu Shoes
Thank you.
I have e mailed you seperately on this to your private e mail address.
Appreciate your thoughts and feedback and apologies once again for the delay.
Stay safe and we do hope to see you again soon.
Best wishes,
David.
Very comfortable but only with socks
Very comfortable but can't be worn without socks, not very breathable.
31 maggio 2022
Great quality and service
Bought a few pairs of slippers for myself and family in the sale. As always, quick delivery and responsible packaging. Great quality slippers which feel really sturdy.
30 maggio 2022
Risposta di Po-Zu Shoes
Morning Leanne,
Thank you.
Really appreciate your support and feedback.
Delighted to hear that the order was received in good time, as we have been experienced some delays with our courier partners. This is great news.
I will ensure that the design and development team see your reviews, as sharing feedback like this is essential.
Best wishes,
David.
I live outside of the UK
I live outside of the UK, and was so surprised with how quickly my purchase was dispatched, and the shipping fees were reasonable as well.
28 maggio 2022
Risposta di Po-Zu Shoes
Thank you.
This is fantastic news for us, as we have been having some serious issues until recently with our warehouse provider and couriers.
This was all changed around 4-6 weeks ago, so this is great news.
Enjoy your purchase.
Thank you
David.
Once I figured out my true size
Once I figured out my true size, I was very impressed with the quality of the products. They are vey comfortable and accommodate my wide toe foot shape without crowding. I am very happy to have found such leather shoes as I have had difficulty with my foot shape.
27 maggio 2022
Risposta di Po-Zu Shoes
Hi Shelia,
Thank you.
We will as we replied to your earlier review, share your feedback with the design and development team as well as our factory in Portugal, thank you for leaving us your experience.
The Chromium Free leather we use is an important process which we will continue to use as it is far better than using traditional leather and using the conventional methods of tanning.
Thank you again Shelia.
Best wishes,
David.
Poor communication with customers…
Poor communication with customers (ongoing)
I sent two shoes back in March because they were both too narrow for my feet. I acquired proof of postage and can even see the return was accepted at the address as directed/provided but I have received no communication on whether my refund was approved. The auto response for enquiries specifically mentions a 48 hour turnover but I haven't received anything since sending my email on the 18/05. This is the only alternative I have to acquire a response. I may not even be eligible for a refund but I think I am owed some sort of confirmation in writing.
25 maggio 2022
Risposta di Po-Zu Shoes
Morning Mark.
Thank you for your feedback.
I believe that your order must have been returned to the old warehouse facility, given the date in which they were ordered.
We had a serious issue with the previous warehouse as they went into administration and were were and remain unable to access our returns as the business was being managed by administrators.
We have a new warehouse facility and the returns process is working well, although this doesn't help your isolated issue.
Please can you use david@po-zu.com and confirm which address your returns were returned to and we can try and get our hands on them and inspect them both. Have you returned both pairs you ordered as i see from the sales records you ordered a size 44 and a size 45?
Before anything is authorised we have to insect the returns to ensure they are in the condition they were when they were dispatched and then we can raise whatever you wish, either a refund or an exchange.
Its an inconvenient situation and we continue to work with the administrators however they are not at all helpful.
I will reach out again today with another request to them surrounding your return and we will get this resolved one way or another this week.
Apologies for this inconvenience.
Thank you
David.
I love both pairs of PoZu boots that I…
I love both pairs of PoZu boots that I have recently purchased. I am very happy to have them. They are exactly what I was looking for. I just wish that the restocking of the other color would be before September.
Thank you
25 maggio 2022
These are the most comfortable shoes I…
These are the most comfortable shoes I own. I love that they are vegan and ethically made.
25 maggio 2022
Risposta di Po-Zu Shoes
Thank you for taking the time to leave us your review, this is really helpful.
I will ensure that your feedback is shared with the design team and our factory, great news though that your order is comfortable, this is great news.
The Coral is manufactured in a wonderful factory in Portugal, that we have used for the last 5 years.
Thank you for your support and we hope to see you again soon.
Best wishes,
David.
Super Smooth Transaction! A+++
Excellent!
Literally one of the smoothest, quickest, and satisfactory transactions I've had in a while! Shipping was super fast considering it was shipped internationally.
Thank you, Po-Zu!
23 maggio 2022
Risposta di Po-Zu Shoes
Hi Sab,
Thank you for taking the time to leave your feedback, which is very helpful and fantastic to read.
During the last 3 months or so we have experienced some real challenges with our warehousing partners and couriers that we have been using for a few years now.
We have new warehousing partners and have put in place a new courier structure for all of our global dispatched. Both of these new elements to the business seem to be working really well and we are delighted that we seem back to normal.
Delighted that your experience was positive, thank you.
Enjoy your purchase and we hope to see you again in the very near future.
Thank you
David.
Cute & comfy
Soft on the fist try. Normally wear and 8 sometimes a 7 1/2 , went with 38 but they are still a little roomy, might go to 37 next time. Not bad but we will see in time. Still very cute, would buy again. Shipping was fast.
22 maggio 2022
Risposta di Po-Zu Shoes
Morning.
Thank you for taking the time to leave us your feedback, this is very useful.
The Onyx is a great shoe made in the brand new material of Vegea, which was new for A/W21 and proved to be a huge success.
Lovely shoes handmade in Portugal, a great choice.
We were delighted to hear that the order was shipped efficiently with no issues, that was great news.
Thank you
David.
Easy to order and find your right size
Easy to order and find your right size. It was dilived quickly.
20 maggio 2022
Risposta di Po-Zu Shoes
Morning Courtney.
Thank you for taking the time to leave your feedback, this is really appreciated.
We have been experiencing some issues with our warehousing partner and courier service during the recent 3-5 months, however i am delighted that these issues we face now seem to be distant memories and we seem as though we are back to our normal levels of service which is great news.
We are delighted that you found the experience easy to use and efficient.
Thank you for choosing Po-Zu,
enjoy your Piper boots!
Best wishes,
David.
Great present for a friend
After buying a pair for myself and loving them I bought some for my friend and he loves them too… I thoroughly recommend the product and service.
20 maggio 2022
Risposta di Po-Zu Shoes
Hi Karen,
Thank you.
Delighted that the products and the levels of service were good.
We have been working through some serious challenges as a business in the last 3-4 months, however in the past 3-4 weeks we look like we have come through these challenges, after a major restructure and change of suppliers, externally!
Great news and thank you for leaving your experience.
Have a lovely weekend and we hope to see you again soon.
Best wishes,
David.
The shoes are excellent
The shoes are excellent. They're built well, are comfortable and look awesome. After reading some reviews about delivery, I have to say I was surprised. I got them shipped to Australia in under 2 weeks.
Po-Zu will be on the top of the list next time I'm looking for socially responsible shoes.
18 maggio 2022
Risposta di Po-Zu Shoes
Hi Bruce,
Thank you for taking the time to leave your review.
We have had some real challenges over the last few months with our warehouse and several couriers, quite simply the service levels in both areas were nowhere near where we have been used to and needed to remain. The warehouse finally ended up going into administration which gave us huge problems accessing stock.
We have over the last 4-6 weeks relocated our warehouse, managed to get our hands on our inventory and appointed brand new couriers for our ROW shipping and look to be getting back to providing the levels of service we are used to and certainly have to maintain.
The Vim is a great product and we are delighted that you are enjoying your purchase. Manufactured in a great factory in Sri Lanka, the factory itself is awesome across all areas, not only making great products but also the way in which they look after and treat their employees.
Thank you for your support and taking a chance on Po-Zu!!!!!
We do try our upmost to deliver what we say we deliver by way of products and service.
Best wishes
David.
I love my Judy shoes
I love my Judy shoes! This is my second pair and they are almost certainly going to be my last! True to size - lovely colours- I do wear them mostly indoors. But wear if dry outside.
17 maggio 2022
Risposta di Po-Zu Shoes
Hi Paula,
Thank you for leaving your feedback.
The Judy is a wonderful slipper, well i prefer to call in an indoor / outdoor shoe rather than a slipper, as you say when its dry its perfectly OK to wear outside in and out of the yard etc.
Hand made in Spain!!!
Thank you for your support, we understand very well you have a huge choice available to you, so your support is appreciated.
Best wishes,
David.
Very friendly and fair.
17 maggio 2022
Risposta di Po-Zu Shoes
Hi Emily,
Thank you for leaving us your thoughts and feedback, very useful.
We have expoerienced some challenging months with warehouses and courier services both performing well under the standards we have come to be used to. These issues have no been solved and we seem to be getting back to normal service resumed-mode!!!
Thank you for your patience and we hope to see you again in the near future.
Enjoy your shoes.
Best wishes,
David.
These boots are fabulous
These boots are fabulous, light comfortable and waterproof! Far superior to any other boot I have ever owned!
17 maggio 2022
Risposta di Po-Zu Shoes
Thank you Rebecca.
What a lovely review, thank you so much.
The Vim is a great product and a product we have continued to offer for the last three years, each season it is in the top two selling styles across the entire line.
Hand made in a brilliant factory in Sri Lanka.
Thank you for your support and we hope that you continue to enjoy your purchase.
Best wishes,
David.
Risposta di Po-Zu Shoes
Thank you for taking the time to leave your feedback, this is really appreciated.
Fantastic choice, the best selling product we have and at a bargain!!!
Hand made in Portugal-excellent choice.
Continue to enjoy them-the Piper!!!
Tank you for your support.
Best wishes,
David.
Risposta di Po-Zu Shoes
Thank you for taking the time to leave your review, very help and really appreciated.
We are delighted that you are happy with your purchase and that they arrived in a timely manner.
Thank you for your support and continue to enjoy your shoes.
Have a great weekend.
Best wishes,
David.
Really disappointed with the service…
Really disappointed with the service from Po-Zu. After a sending me the wrong boots I emailed, called and left a VM to let them know and it took over a week to reply to me. It’s now been nearly another week since asking if the boots I sent back have been received and I’m yet to hear anything back. Unclear whether I’ll get my money back and the boots I had ordered have now sold out. Terrible customer service all round.
Added 26/04/22 - David/ Po-Zu have still not replied to my email asking for an update, no compensation has been offered despite what David claims in his reply below. Po-zu have take my money and I still have no boots to show for it or any idea if I will. No refund has been offered either.
Reply 26/05/22
Thanks for your speedy reply
David. It is the complete lack of updates from yourselves or reply to my emails that have left me wondering if I will ever see the boots I ordered or money I spent. It is only since posting on Trustpilot I have received responses from you. Please issue the refund and confirm via email when this is done- not on here. I have no faith in your company anymore. Many thanks
12 maggio 2022
Risposta di Po-Zu Shoes
Morning Katherine,
Thank you for bringing this to our attention.
We did for whatever reason pick and ship the incorrect style to you, please accept our apologies for this, this happens as a genuine mistake around 4-5 times each year, given the amount of shoes we pick and ship although its frustrating, given this process is a manual process we are going to see errors.
The original style ordered on order number 45570, has been picked and dispatched as far as i can see.
I will speak to the warehouse this morning and let you have the tracking details and an update later today, i believe they were shipped on Tuesday, this week.
Please accept my apologies for this level of service, which is nowhere near what our customers have come to expect from Po-Zu on issues like this.
If you wouldn't mind using my professional e mail address which is david@po-zu.com i would like to offer you a small token of compensation as a form of an apology etc.
Thank you again for bringing this to my attention.
Best wishes,
David.
May 26th.
I have requested an update from our couriers as to the status / whereabouts of your order, this order was picked and shipped from our brand new warehouse.
As soon as we receive accurate data telling us where your order is i will share this with you.
If you prefer a refund now happy to do this, without delay.
I have no idea why you believe that we would keep your money or not even send you your order?
Just let me know what you prefer to do and i will happily execute.
Thank you
David.
So glad I found this company
So glad I found this company. Was looking for ethically made vegan boots for my 18 year old. The boots are so cool... he loves them! Just ordered a 2nd pair in black. Excellent service too. Really pleased.
12 maggio 2022
Non scritta su invito
Risposta di Po-Zu Shoes
Hi Suman,
Thank you for taking the time to leave your thoughts / experience.
We are delighted that you found us on line and that your son likes the boots!!
Great news.
We hope to see you again, however thank you for your support, we know that you have a huge choice available to you, so your business is very much appreicated.
Best wishes,
David.
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