Plum Play UK Recensioni 

My husband ordered a swing/slide set off plumPlay for my little boy.
The set arrived midweek so we put it into the garage until the Saturday morning when my husband was ready to put this up. When we opened the box there was no fittings and no Instructions included so I attempted to contact plumb however they were closed over the weekend .
Monday morning I contact Plumb and spoke to a really helpful agent explained my situation and she apologised and reasured me that they would send out the correct parts which we would recieve in a couple of days.
The courier arrived on the Wednesday and delivered us 1 box of wood no instructions or fittings included .
Obviously unhappy I told Plumb I don't need this stress and that I Just want my money refunded. I was promised the
Unusable swing set would be collected by courier on wednesday however no-one turned up or had the courtesy of contacting us . I had to chase Plumb again on Thursday morning and I was
reasured it would be collected today.
No-one has turned up again no
communication or nothing ! The company Plumb itself have been lovely
to speak to ( I understand mistakes
sometimes happen) but this is
ridiculous . I Just want this unusable equipment removed from my garage and a product refund! The courier let's this company down they don't even communicate with the customer

Efficiently dealt with my query, responding in good time with helpful information and a resolution.

I needed a spare part for my trike and the service provided by Amm was very timely, helpful and polite. The issue was sorted very quickly and delivery was prompt. Thanks!

Very poor service. Open the box and assembled the sand pit bench to find out the wood is scuffed up and has mold. Emailed several times for replacement parts with no success or help. Asking to go to vendor twice and vendor telling to contact customer service. Horrible experience. Not much help from customer service Ann

Customer Service was great. They helped me to order the correct part and it was despatched and delivered quickly.

Had to get in touch because the instructions were missing from the box. Ann was extremely helpful, locating my order so that she knew exactly which instructions were needed. She then emailed them over immediately. Ann was very professional, thorough & polite

Customer service was excellent! Fast and efficient. Spare part was sent out quickly and Kaya was fabulous with helping with my enquiry. Thank you

Zoe handled my request for a replacement 3in 1 swing seat very efficiently. Zoe was most helpful and attentive and is a credit to the company

Great quality. Good price. Kids really happy with it. Easy for us to put together in a day even though it was an activity centre slide climbing frame and double swing set in one! Delivery was quick and ordering simple from freemans. Would highly recommend plum for all kids outdoor climbing frames.

Part of Item delivered was broken.
Contacted company via the support ticket as per their website - yet no reply. This was over a week ago.
What is the reason to not replying? Do they have that many complaints and product issues that they are unable to respond??
I’m not impressed by the mediocre customer care and Won’t be using again.

Brilliant climbing frame, and not to difficult to assemble. However did notice our slide had a split in it. I contacted plum customer service and got a response within an hour. They are now sending out a replacement slide. Very satisfied with my experience.

Excellent to find a genuine UK based company with actual human beings handling customer enquiries - both on the phone and by email. Their children’s swings are well-made from good quality timber and solid heavy duty fixtures. Would highly recommend this company. I’ve given 4 stars instead of 5 because our original order came without some key parts (it wasn’t clear that I would need 2 additional hangers for the seat I had ordered) and there was a slight delay in sorting out and sending the parts out, but nothing major.

Fantastic service with Plum, wish I could say the same for the delivery service man they use who was rude and had no customer service skills. The equipment is well made and my girls love it! Sturdy and easy to build without the instructions.

Thank you for following up.

I really appreciated the support I received – the team was prompt, helpful, and resolved my query efficiently.

Thanks again for your assistance!

Fast acting and highly professional and understanding

excellent product this is the 1st time i have used Plum play i will definately use them again
the trampoline looks very expensive where as i thought it was very good value for money

Helpful customer care, prompt response to queries and good timeframe for delivery.

Reported a fault for a Gobbler scooter we purchased for our daughters birthday. The team at Plum were very quick to sort out a resolution. Big thanks to Zoe who ensured the right replacement part was arranged.

I’m absolutely appalled with the service and communication from Plum Play. We spent over £500 on a high-spec trampoline less than 3 years ago, which should’ve been a long-term investment for our family. Shockingly, one of the rod poles snapped while our children were using it – a major health and safety issue that could have ended very differently.

We ordered a spare part from Plum’s website and paid for next-day delivery. Three weeks passed with no sign of the part, and only when I chased them did they inform me it was out of stock and refunded me. No communication whatsoever in the meantime. I then emailed asking how to obtain the part, and was told I could order it directly. I did – and again paid for delivery – only to receive half a rod.

When I called customer service, I was met with rude and dismissive staff who told me I had to pay again for the second half – even though their website and sales team confirmed the price I paid was for the full rod. After pushing back, they then claimed no parts were available and the only option was to pay delivery fees to return the half they sent me! Unbelievable.

After escalating the issue, I spoke with Courtney from management who, to her credit, was understanding, apologised, and refunded me, and said I could dispose of the incomplete part. However, this didn’t change the fact that we are now without a trampoline – in the height of summer – through absolutely no fault of our own.

Courtney kindly offered a discount on a new trampoline, which was not ideal but I understand there are no alternative options. However, the discount offered was only £30 cheaper than what I can get for the same product from several other retailers. I explained this – and have received no response to date.

Communication has been slow throughout and I’ve constantly had to chase responses, all whilst my daughters have been without a trampoline. For a product advertised with a 5-year guarantee on parts, Plum Play’s inability to provide a critical safety part and their appalling handling of this situation is unacceptable.

Avoid this company – they do not stand by their products, and their customer service is shockingly poor. I expected better for the price paid and the risk to my children’s safety.

In response to Plum Play’s reply:

Thank you for your response, but I must clarify that this matter is far from resolved.
While I appreciate Courtney’s polite handling and the refund for the incorrect part, we are still without a trampoline — despite having purchased a premium product less than three years ago, with a 5-year parts guarantee.
Courtney explained that a larger discount on a replacement trampoline isn't possible as it would result in a financial loss for Plum Play. Yet you're asking me, the customer, to accept that loss — despite your product failing, your inability to provide spare parts, the significant delays and miscommunication, and a serious safety concern for my children. That is simply not acceptable. Offering a discount which I can beat through other retailers is not a resolution; it's a weak gesture that shifts all the burden onto the customer.
Acknowledging poor service is a start, but it doesn’t resolve the situation. I am still left with no trampoline, no adequate compensation, and no real accountability from your side.
Please don’t consider this issue closed until a fair and reasonable solution is offered.