Pleo have been great from start to finish. The platform is incredibly easy to use, but if you ever get stuck with anything, (its so easy, Ive only ever got stuck once,) their team offer great assis... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeScrutton Street 32-38, EC2A 4RQ London, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Switching from using a traditional company credit card to Pleo has reduced our admin greatly. Pleo is very user friendly, easy to navigate and has some great features to reduce admin time furthe... Leggi di più
L'azienda ha risposto
Although we were sorry to lose Alice as our contact at Pleo, Fred has been fantastic in managing our account. He has taken the time to understand our business needs and helped us get the most out... Leggi di più
L'azienda ha risposto
We had about £8k stolen from our account after one of our staff members inadvertently added the card to his apple wallet. You wild have thought Pleo could integrate with this tech in this era, but no... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Azienda di software
- Azienda di software per la contabilità
- Servizi per le imprese
- Istituto finanziario
- Servizio di pagamento
- Rivenditore di software
Informazioni su Pleo - UK
Scritti dall'azienda
The business expenses solution that empowers your people to do more. Join the thousands of companies that trust Pleo to make paying for stuff at work easier.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Informazioni di contatto
Scrutton Street 32-38, EC2A 4RQ, London, England, Regno Unito
3,6
Nella media
225 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
Worst customer service
Worst customer service ever from a banking institution. You are either using AI/bots for customer service, or truly useless human beings. Thankyou for contributing to the dystopian hellscape that is modern technology.
23 luglio 2024
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great Job, Nicklas!
My customer service rep was Nicklas. He was an exceptional person to work with. He always responded in a timely fashion and answered all of my questions with patience and clarity. He also outlined the dispute process in detailed and provided clear instructions and advise on how I could win my case, which I did. I appreciate all of his efforts!
22 luglio 2024
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Risposta di Pleo - UK
Hello Angelique Sherman,
Thank you for taking the time to share your experience with our customer service. We're delighted to hear that Nicklas provided you with the exceptional support, timely responses, and detailed guidance that you needed, and it's fantastic to know you won the case! We'll definitely pass your kind words on to him. Your appreciation means the world to our team.
Kind regards,
Team Pleo
Prompt and helpful
18 luglio 2024
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Risposta di Pleo - UK
Hello Rowan,
Thank you so much for sharing your positive experience with Pleo. We're really happy to hear that you found our service prompt and helpful. We strive to maintain that standard and your feedback means a lot to us.
Wishing you a wonderful day ahead. Best regards, Team Pleo.
Quick accurate help from the support…
Quick accurate help from the support team. James Identified the problem and resolved it quickly.
16 luglio 2024
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Risposta di Pleo - UK
Dear Mike Clark,
Thank you for taking the time to share your positive experience with our support team. We're so pleased to hear that we were able to quickly identify and resolve the issue you encountered. Your satisfaction is our top priority.
Warm wishes,
Team Pleo
I love pleo!
I love Pleo! The card and the app speak to each other efficiently. It's easy to use & easy to navigate when managing multiple teams and companies. Everytime I need help, customer services are quick to reach and very quick to resolve any issues. They seem to be really knowledgeable in their roles not to mention, it's a very friendly experience every time. Would definitely recommend and use!
9 luglio 2024
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Risposta di Pleo - UK
Hello Dilan,
Thank you so much for your kind words and stellar review. It's fantastic to hear that you find Pleo easy to use and navigate, especially when managing multiple teams and companies. We're delighted to know that our customer service team has been able to assist you promptly and to your satisfaction. Your recommendation means a lot to us!
We're here to support you whenever you need us. Have a great day!
Best regards,
Team Pleo
Jozef provided an excellent service
Jozef provided an excellent service, very correct, nice and attentive. It was a pleasure to cooperate with him to solve the issue we had with an incorrect charge on my cc. Thank you.
8 luglio 2024
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Risposta di Pleo - UK
Dear Ornella,
We're really grateful for your positive feedback, and it's wonderful to hear that Jozef was able to assist you effectively and pleasantly. We're glad that the issue with the incorrect charge on your credit card was resolved to your satisfaction. Please don't hesitate to reach out to us again if you need any further assistance.
Warm wishes,
Team Pleo
Very easy to use and great for making…
Very easy to use and great for making sure receipts are stored correctly. Customer service is fast and very helpful.
8 luglio 2024
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Risposta di Pleo - UK
Hello Cameron,
Thank you for taking the time to share your positive experience with Pleo. We're delighted to hear that you find our platform easy to use and that our receipt storage feature is serving you well. It's great to hear that our customer service team has been able to assist you efficiently and helpfully. Your satisfaction is our top priority!
We appreciate your feedback and look forward to continuing to support you.
Best regards,
Team Pleo
Risposta di Pleo - UK
Hello Louise,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you found our service quick, clear, and accurate. Your satisfaction is our priority, and your feedback is much appreciated.
Warm wishes,
Team Pleo
Fantastic help from James OC in Support…
Fantastic help from James OC in Support when a change on our email accounts caused some issues. James was immediately keen to get things resolved quickly, gave me a clear plan and assured me that our issue was being treated with priority. After a couple of test runs James sent an email advising he had located and fixed the issue and all was resolved. Great service, communications and a speedy resolution - many thanks James!
5 luglio 2024
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Risposta di Pleo - UK
Dear Chris Burfield,
Thank you for sharing your experience with James OC from our Support team. We're delighted to know that the issue with your email accounts was resolved efficiently and that you were satisfied with the service provided. Your recognition of James's promptness and clear communication is truly appreciated. Please do not hesitate to reach out if you need any further assistance.
Warmest regards,
Team Pleo
I have tried calling their number…
I have tried calling their number multiple times and it just hangs up even when i have asked to remain in the queue.
the Chat bot service elicits no response and the send a message doesnt work
What sort of a half-assed company is this?
4 luglio 2024
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Always quick to respond and super helpful!
Although we were sorry to lose Alice as our contact at Pleo, Fred has been fantastic in managing our account. He has taken the time to understand our business needs and helped us get the most out of Pleo.
He is always quick to respond and super helpful with any questions we have.
Thanks for your excellent service. Looking forward to continuing our partnership!
17 giugno 2024
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Risposta di Pleo - UK
Dear Kirsten Richardson,
We are sincerely grateful for your kind words and appreciate you taking the time to share your positive experience with us. While we were equally sad to see Alice go, it's great to hear that Fred has stepped up to the plate and continues to deliver the level of service you’ve come to expect from Pleo.
Understanding your business needs and providing swift, helpful support is what we strive for, and we're so glad you’re pleased with our efforts. We are enthusiastic about our ongoing partnership and look forward to serving you in the future.
Warm regards,
Team Pleo
Great service
Nicklas provided a great service in dealing with our chargeback request. His responses were prompt and informative, exactly what was needed to put our minds at ease that the case was being dealt with appropriately.
14 giugno 2024
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Risposta di Pleo - UK
Hello Kam,
Thank you for taking the time to leave such a positive review. We're really glad to hear that Nicklas was able to assist you efficiently with your chargeback request. It’s great to know that his prompt and informative responses gave you peace of mind that everything was under control. We always strive to deliver this level of service.
Please reach out anytime you need further assistance.
Warm wishes,
Team Pleo
Assistance with void transactions
James O'Connor - customer support assisted with voided transactions on our account. Quick response and very informative.
6 giugno 2024
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Risposta di Pleo - UK
Dear Michelle,
Thank you for taking the time to leave such a positive review. We're very pleased to hear that James O'Connor was able to assist you promptly and effectively with the voided transactions on your account. We always aim to provide informative and efficient customer support.
Have a wonderful day!
Best regards,
Team Pleo
Not great service
As a small charity we were looking for a way to better log our expenses, Pleo sadly was not the best choice. After topping up our account ready to use, we had a small number of transactions and then our account was wiped of all the funds. There was no phone number to contact and then after emailing, they froze the account and then shut down our account. After emails trying to chase the trail of what happened over several months, they then informed us it was too late to put in a claim to Mastercard (a process which hadn't been explained). In fairness, they might be better for larger organisations and the cards did arrive very quickly. Sadly we are still out of pocket, and this impacts our projects.
28 maggio 2024
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Well done!
You spoke the helper with his Name - not hidden behind a company name.
And he managed it well!
26 maggio 2024
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Risposta di Pleo - UK
Hello Viktor,
Thank you for your great feedback. We strongly believe in personal interactions and are glad to hear that our approach made a positive impression. It's wonderful to know that our helper was able to assist you effectively!
Have a good day. Best regards, Team Pleo.
VERY GOOD SERVICE
Hi all,
I had money stolen from my card (over £1,000.00) and Jozef helped me with the return and made the process easy and simple. He was polite and professional.
I am very happy with the service received. Marina from Propertyrun ltd.
23 maggio 2024
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Risposta di Pleo - UK
Hello Marina,
We're genuinely pleased to hear about your positive experience with Pleo and how Jozef was able to assist you effectively through the stressful situation of having funds stolen from your card. Your satisfaction and peace of mind are our top priorities. If there's anything more we can do to support you and the Propertyrun ltd team, please don't hesitate to reach out.
Thank you for sharing your experience and for trusting us with your business finances.
Best regards,
Team Pleo
Fraud dealt with
Josef dealt with 2 fraudulents transactions, thankfully we got all the mnoies back though one took ages thanks to Ebay terms.
22 maggio 2024
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Risposta di Pleo - UK
Dear Richard,
We sincerely appreciate you taking the time to let us know about your experience. It's extremely important to us that fraudulent transactions are dealt with swiftly and effectively, and we're glad to hear that Josef was able to assist you in recovering your funds. We apologize for any inconvenience caused by the time it took to resolve one of the transactions due to Ebay's terms. Your feedback is valuable, and we will continue to work on improving our response times. Thank you for choosing Pleo and for your understanding.
Warm wishes,
Team Pleo
Great time saving tool
Switching from using a traditional company credit card to Pleo has reduced our admin greatly.
Pleo is very user friendly, easy to navigate and has some great features to reduce admin time further, for example vendor cards, bulk edit and fetch.
The chat function on Pleo has been excellent as we've found our feet and any questions we've had, have been answered quickly and helpfully by their friendly team.
We use Pleo across four of our companies and highly recommend.
22 maggio 2024
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Risposta di Pleo - UK
Hello Catherine,
Thank you for taking the time to share your positive experience with Pleo. We're delighted to hear that our platform has significantly reduced the administrative burden for your companies. It's rewarding to know that the user-friendly interface and features like vendor cards, bulk edit, and fetch are having a tangible impact on your workflow efficiency.
We're also pleased that you found the chat function and the assistance from our team to be helpful as you settled into using Pleo. Your endorsement means a lot to us, and we're proud to serve all four of your companies.
Your recommendation is greatly appreciated, and we look forward to continuing to support your business needs.
Warm wishes,
Team Pleo
Great for user, not so clear for admin
Think the app is great if you're just a user, but for admin it's not clear or easy to view purchases which have queries with receipts etc. They seem to disappear
20 maggio 2024
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Risposta di Pleo - UK
Dear CLacey,
Thank you for sharing your observations with us. We're glad to hear that the app is working out well for your users. However, we regret any inconvenience you've experienced in the administrative aspect of Pleo. Your feedback on the clarity and ease of viewing queried purchases is greatly valued, and we'll be sure to consider how we might improve visibility and tracking for admins.
We are always looking to refine and update our service, and insights from our users are invaluable for this process. If you have any further suggestions or need assistance with the administrative features, please don't hesitate to reach out to our support team.
Thanks again for your honest review.
Best regards,
Team Pleo
Very good service
Very good service. Great credit card (Top up) links directly to Xero. Easy to pull through receipts and expenses. Also easy to code and link to departments.
21 maggio 2024
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Risposta di Pleo - UK
Hello Katie,
Thank you so much for taking the time to leave us a five-star review! We are really happy to hear that you’re enjoying the service and finding the credit card top-up feature and Xero integration helpful. It's wonderful to know the ease of receipt and expense management, as well as department coding, is making things more streamlined for you.
Have a wonderful day!
Best regards,
Team Pleo
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