PLDT Recensioni 

I haven't had any internet for over 2 weeks. Their service numbers 171 are contrlled by bots and it is impossible to talk to a real person. They must know my internet is down but never hear from them. However, their automated system will turn off my internet (when it is working) instantly! PLDTs customer service is the worst customer service I have ever seen! They don't have customer service at all! PLDT is like dealing with gangsters!

CAUSING TOO MUCH LAG

More than a month no service at pinapaikot ni PLDT: reach out kay PLDT > ilang follow up before may pupuntang tech > 4 times tech visit before napalitan router since iba iba sinasabing issue > more than a week since napalitan router hindi pa din activated kahit sabi ni tech automatic > follow up ulit kay PLDT na sasabihin lang ifa-follow up kay activation team > may pumunta ulit the other day na tech at inayos na daw yung “issue” sa wire at automatic daw ulit maaactivate pero not suprising na wala ulit > I’m chatting with PLDT again and for sure we’re back to square one, magfa-follow up kami sa activation team

How hard it is to activate a router? Super outdated ba nag technology nyo na simple activation na dapat pwede na sa CS, ibang team and super hirap i-follow up

0 STARS! SO SLOW, BEEN USING THIS INTERNET PROVIDER FOR YEARS BUT NO CHANGES AT ALL, ALSO CUSTOMER SUPPORT IS SO SLOW! RATHER USE STARLINK AND OTHER INTERNET PROVIDERS, NO TO PLDT!

Service is below 1 star the customer service is absolutely waste of 15 days to even get a refund

Nagbabayad kami ng maayos, sana ayusin niyo din yun serbisyo niyo mga perwisyo kayo jusko ilang days na kami walang WiFi napaka bulok niyo pldt! Mga basura kayo!!

The combo package they have internet and telephone

ayusin nyu ang signal nyu ang hina, di mapakinabangan

PLDT
Home in WiFi from PLDT still Some slow and cut off PLDT problem
PLDT good no and that's bad PLDT
We pay for month money waste
I will soon continue no WiFi off cut .

Every month laging may outage problem and ang bagal ng action sa problem

I requested for disconnection of service because of the AWFUL service - always LOS, never meeting promised speed, repairs take forever.

They requested for me to pay my current bill - which I did. Then they got back to me days later, requesting to PAY MORE and saying I have to pay it within 24 hours. They're scamming at this point and have absolute crap service from installation to disconnection. Choose this service if you want to suffer everyday and be asked to pay for it.

Always loss connection after the rain and while talking to customer service in the middle of the conversation they always hung up the call then when you call them again it's just AI they will not answer again. Very dissapointing

Inang pldt to, ang lala ng service niyo ipasara niyo nalang total wala namang kwenta.

Honestly if I would rate it 0,i would. This sheet so BUM, lately there's an issue about my WiFi where it's GREEN and there's no RED IN SIGHT! however I still can't manage to join my online meetings and studies, it's been 4 DAYS PLDT 4! WHEN WILL U FIX THIS ISSUE!?

If I can give negative review, I would have done it. PLDT is so unprofessional and not to be trusted company. March 2026, 2 months before I left abroad, I called their customer service for temporary disconnection as I will be away for 6 months. The CS told me to just pay for the next month plus additional 400. When the bill arrived I paid it and called their Customer service hotline again as instructed. The CS told me that by next month, the month that I will be away, my internet/landline will be temporary disconnected. Come May, they send me a bill. I emailed them, and told them about my previous calls with their CS regarding temporary disconnection, instead of honoring the Agreement, they asked me to pay the month of May plus 600 to be able to have a temporary disconnection. With this, I told them I want permanent disconnection instead. They told me thru email to send letter, etc and pay May. Irritating as it seems, I obliged and paid May bill which I should have not billed in the first place. I did not hear from them. Came first week of June, they send another bill. This time I emailed NTC. Inspite of NTC handling my complaint, PLDT did not do anything. By July they sent another bill plus the unpaid June bill. I refused to pay both as I felt it is very unfair. I instead email the Office of the President another complaint, in which my said complaint was sent to NTC for immediate action. It is only after this that PLDT finally hear me. This company is so unprofessional. I had been a client from 2021, I had experienced bad Internet connections a lot of times, sometimes 2 weeks of no internet. They only think about company's gain and will give you a hard time if you want disconnection with so many requirements.

Feedback on PLDT Cares Messenger Customer Service Experience

I would like to express my deep disappointment with the quality of customer service I recently received through PLDT’s Messenger support.

The chat support agents (in general) most of them actually, who handled my concern was unprofessional, rude, and highly incompetent. After I took the time to explain my issue in detail and provided all the information requested, the agent abruptly ended the conversation without confirming whether my concern had been resolved or if I needed further assistance. Ending a customer interaction in such a manner is discourteous and falls far below the level of service expected from a company like PLDT.

I also strongly recommend that PLDT implement a mandatory customer satisfaction survey at the end of every Messenger chat session, similar to post-call surveys. This would allow customers to provide honest feedback about their experience and help ensure that customer service representatives remain accountable for the quality of service they provide. Knowing that customers can rate their performance may encourage agents to communicate more professionally, remain attentive, and avoid ending conversations prematurely.

I hope PLDT takes this feedback seriously and uses it to improve the quality of its Messenger customer support. Every customer deserves to be treated with professionalism, respect, and courtesy throughout the entire interaction.

First of all, we have paid twice for one month of internet. Over time, our internet has kept losing signal and has not been providing us with a stable connection. We have reported this issue several times. Whenever the PLDT technicians check it, the internet works, but by the next day it stops working properly again. This has been happening for several days, and PLDT still has not provided a proper solution. If you’re looking for a reliable internet provider, I don’t recommend PLDT if you want to avoid slow, laggy, and unreliable internet.

Customer support and technical support takes too long to respond on the issue. Its a hustle for those whos working from home even if we paid on time were not getting the "ON TIME" response. A small rain would interrupt the immediately

Been paying for the speed but it is really slow. And it is hard for them to reach out via chat! Hire more people as support, we dont have to speak with AI