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Valutata 5 stelle su 5

The mud kitchen arrived within a few days and was a relatively easy construction. The end product looked great just as it appeared in the photos! You could probably build this single handed but it is... Leggi di più

Valutata 5 stelle su 5

Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Leggi di più

Valutata 5 stelle su 5

Exceptional customer service, great prices, and super quick delivery. I had made a mistake on my order, I contacted CS and they were able to help right away. I order a few things on a Sunday and these... Leggi di più

Valutata 3 stelle su 5

Not great. Had to chase repeatedly and when you call during their business hours they don't answer or call you back. Did eventually get the goods (late) and they're fine but they need to improve custo... Leggi di più

Dettagli dell'azienda

  1. Negozio di giocattoli per l'infanzia
  2. anche in
  3. Negozio di giocattoli

Scritti dall'azienda

Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

161 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(161)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Easy to order and arrived promptly.

Easy to order. Discount made it even better. And our Lotte Steiff bear arrived very promptly and we love her.

21 febbraio 2024
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Risposta di PlayFaire

Thank you for your feedback! We're delighted to hear that you found the ordering process easy and that you enjoyed the discount. We're thrilled that Lotte Steiff bear arrived promptly and that you love her. Enjoy your new friend, Many thanks - The PlayFaire Team.

Valutata 5 stelle su 5

very good experience

This was my first order to this company. The gift I had ordered for a new baby arrived two days after my order. It is good quality and was packaged in a pretty box. I won't hesitate to recommend Playfaire. many thanks.

19 febbraio 2024
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Risposta di PlayFaire

Thank you for your kind words! We're thrilled to hear that your first experience with us was so positive. It's great to know that the gift arrived promptly, was of good quality, and came in attractive packaging. We appreciate your recommendation and look forward to seeing you again in the future. Many thanks for choosing Playfaire!

Valutata 5 stelle su 5

Great!

Really pleased with how quickly the order arrived, and was well packaged too. Good quality items that the kids will love. Would buy from this store again!

19 febbraio 2024
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Risposta di PlayFaire

Thank you so much for your kind words! We're thrilled to hear that you were pleased with the speed of delivery and the packaging of your order. Ensuring that your items arrive promptly and in great condition is always our top priority. We're also delighted to know that you're overjoyed with the quality of the items you received. We truly appreciate your feedback and are grateful for your support. We look forward to serving you again in the future! Thank you for choosing our store.

Valutata 5 stelle su 5

Trixie wooden play kitchen

Bought the Trixie wooden play kitchen for my daughter. Excellent quality product and much nicer than I expected! Photos didn’t do the product justice. Very pleased, it was in the sale too! Bought from PlayFaire as couldn’t find it cheaper elsewhere and the website is user friendly and easy to navigate. PlayFaire will be my go to website for toys in the future.

18 febbraio 2024
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Risposta di PlayFaire

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your daughter is enjoying her Trixie wooden play kitchen. It's wonderful to know that the quality exceeded your expectations and that you found it to be even nicer in person. We're delighted that you were able to take advantage of our sale and that you found our website user-friendly and easy to navigate. We look forward to seeing you again soon. Thank you again for choosing PlayFaire!

Valutata 1 stelle su 5

I bought the connetix magnetic tiles in…

I bought the connetix magnetic tiles in Few weeks before, but I found the quality of product arrived is not good. there were some scratches on the tiles, which are not acceptable.
I email playfaire twice to ask for help and refund or replace, but no any response until now. I am extremely disappointed for the customer service and not recommend.

18 febbraio 2024
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Risposta di PlayFaire

We're sorry to hear that you haven't received a response to your emails, however our records show that we sent a response on February 15th. It's possible that our email may have ended up in your spam or junk folder. We kindly ask you to check those folders, and if you haven't found our response, please contact us directly at 01134810183 so we can assist you promptly. Your satisfaction is our top priority, and we're committed to resolving this matter to your satisfaction.

Valutata 5 stelle su 5

A great product at a good price

A great product at a good price, with excellent service. I highly recommend Playfaire and its' wares.

29 gennaio 2024
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Risposta di PlayFaire

Thank you for your 5 star review Nigel! We are delighted that you were happy with the service provided. Thank you for shopping with PlayFaire and we hope to see you again soon!

Valutata 5 stelle su 5

I am a new customer

I am a new customer, and I found that Playfaire.co.uk provides a great online experience. Their prices are very competitive, and the online order process was so easy. The Steiff Teddy bear, which I ordered for my nephew's birthday, was perfect, and arrived boxed, well packed, and protected. There was a slight problem with the delivery, which following a telephone call to the Company, was immediately addressed by George. It is refreshing to be able to actually speak to a member of staff in Customer Service, instead of having to deal with "Live chat" or "Email only enquiries". Playfaire is quite clearly Customer Focused, and based on my positive experience, this Company will be my first port of call in the future. Many thanks Playfaire for all your wonderful assistance.

30 gennaio 2024
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Risposta di PlayFaire

Dear the Ashton's , thank you so much for your 5 star review. We hope your nephew loves his new plush toy! We are delighted that you are happy with your order and the service provided, and we hope to see you again soon. Thank you for shopping with PlayFaire.

Valutata 5 stelle su 5

Outstanding customer experience

Having placed an order on Friday evening I realised Saturday morning that I wished to order another item. I contacted customer services through live chat to enquire if I could possibly add this to my existing order to save on shipping costs. Helpful is not an adequate word for the assistance provided - they were simply amazing! I have had reason to deal with other companies customer service depts in the past, but have never dealt with any that could hold a candle to PlayFaire - they are OUTSTANDING. They will be my go to site for any future purchases!

3 febbraio 2024
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Risposta di PlayFaire

Hi Rhona, we are delighted that you are pleased with our customer service. Thank you so much for your 5 star review, we look forward to seeing you again in the future! Many thanks, The PlayFaire Team.

Valutata 4 stelle su 5

Excellent choice of items for new baby

Excellent choice of items for new baby
Year of the Dragon found a perfect one to be loved & cuddled and wooden toy for later years thank you

16 gennaio 2024
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Risposta di PlayFaire

Hi there!

Thank you so much for taking the time to leave us a 4-star review! We're thrilled to hear that you had a positive experience with us. At PlayFaire, we're always striving for excellence and your feedback is vital to our growth and improvement.

We would love to know how we could have made your experience a 5-star one. If you have any specific feedback or suggestions, please don't hesitate to share them with us at Hello@playFaire.co.uk. Your insights are invaluable in helping us enhance our services and offerings.

Thank you again for your support and we hope to hear from you soon!

Warm regards,
The PlayFaire Team

Valutata 5 stelle su 5

Fabulous Little Dutch Baby Toys

Fabulous Little Dutch Baby Toys, sturdy eco packaging, super fast delivery - really pleased, many thanks!

19 gennaio 2024
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Risposta di PlayFaire

Thank you so much for your 5 star review, we are delighted that you were happy with our services and we hope to see again in the future!

Valutata 5 stelle su 5

Good value and quick delivery.

The price of the item was good and my daughter really loves her Merrythought bunny. Delivered quickly given it being ordered at the start of the New Year’s bank holiday weekend.

29 dicembre 2023
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Risposta di PlayFaire

Thank you for your 5 star review Peter! We are delighted that you were happy with the service provided and especially that your daughters loves her new Bunny 🐰
Thank you for shopping with PlayFaire and we hope to see you again soon.

Valutata 5 stelle su 5

Definitely recommend

Easy to use website. Delivery was very quick (within 2 days) and item was suitably packaged. Price was very competitive, slightly more expensive than amazon for same item, but worth it to support a small business. 100% will order from this company again.

4 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Bought as a Christmas present for our new grandson , ordered late in the afternoon (after 14.00 cutoff point ) but still delivered next morning by a professional carrier with tracking provided . 5* star service

18 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great price and delivery

Spotted a Steiff Tiggers online. Bought this for a Christmas present. Was a great price and delivery was super quick. Absolutely perfect. Great service and would highly recommend

7 dicembre 2023
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Risposta di PlayFaire

Hi Tracey, thank you for your 5 star review. We are delighted that you were happy with your order and the service provided. We hope to see you again soon!
Thank you for shopping with PlayFaire and have a very merry Christmas! 🎄

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