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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Sad to leave a 1 star review as I had high hopes. I ordered one of the electric pizza ovens on a Monday and it took two weeks to arrive. This was disappointing given that this far exceeds the time st... Leggi di più

Valutata 5 stelle su 5

I’ve used Pizza United many times now and they never disappoint. I’ve bought pizza ovens and various accessories from them over the years, and the experience has always been fantastic. The sta... Leggi di più

Valutata 4 stelle su 5

I bought a pizza tray. The tray I received was damaged. Sent an email to Pizza United and had no reply. However, after leaving a bad review I received an explanation that the tray was damaged during t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service excellent. Probably the cheapest best electric oven around .the secret is a good dough recipe. Check out YouTube. Little tip put your pizza in the oven with just the tomato for 2/3... Leggi di più

Dettagli dell'azienda

  1. Negozio di piani di lavoro da cucina

Scritti dall'azienda

PIZZA UNITED is one of the biggest suppliers of EFFEUNO ovens in the UK. We are an exclusive distributor of the OPTIMA PIZZA EXPRESS NAPOLI ovens in the UK. We are collaborating with these Italian brands almost 10 years. We know everything about our ovens. We know almost everything about pizza. It is our pleasure to answer your questions. If you have any, we are available 22/7 :) We are doing our best to meet your expectations and to help you. We are passionates. We make people happy. We love it! WE ARE HERE FOR YOU. WE ARE PIZZA UNITED This brand is owned by MINDOPEN Ltd., with registered office at 178 Mitcham Road, Tooting Broadway, London, SW17 9NJ, United Kingdom


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

353 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,8

Tutte le recensioni

(353)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

So quick and efficient

I am so happy to have been suggested asking pizza united for help. My effeuno lamp had broken and I couldn't locate one from a regular Google search.
Pizza United were quick with their response to every email (in the evening!!) and I know that it was their priority first thing in the morning as they were able to reply they had my item as soon as I emailed back. Fantastic. Am definitely planning to use them for other things when needed. Thankyou so much.

2 dicembre 2021
Non scritta su invito
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Risposta di Pizza United

Thank you very much for your opinion, Madam.
We are always trying to do our best and this is the most important prize after all.

Thank you.

Valutata 1 stelle su 5

Fake Black Friday Prices/Continued Issue’s

So I saw that they were selling a oven for £659 sale price from a RRP £669 back on the 22nd October, no problem there but come Black Friday the RRP has risen to £719 and a sale price of £699 + a Black Friday code for £20 off. A clear attempt to mislead people in thinking this is a great deal. When challenged on Instagram I found 2 of my posts deleted. Seems like another attempt to mislead.

I like to add at this point (post pizza united responds) that I am not a customer as a few weeks ago when I found the price stated from October I was in the market for a pizza oven but wanted to wait to see if any deal would come to light in Black Friday/New Year. I have not been rude nor have I been offensive and have screenshots to prove. For pizza united to mention brexit on hiking the price from 5 weeks ago seems a poor and dishonest excuse.

Update: the price has returned to £659. So it really seems the reasoning for the price fluctuations around the Black Friday was dishonest and misleading.

Update:
I would again like to point out that I am not a customer, I was in the market for a pizza oven and this is what I have experienced. I pointed out the price difference between the dates above on Instagram and pizza united deleted my 2 comments. I have never been rude nor have I been offensive to pizza united but have been accused of being so. I do find it incredible that pizza united continue to try to belittle a review and justify their behaviour. I have no gain from my review, I am merely showing my experience for would be customers to be informed. I feel that pizza united have been misleading with pricing and also in the way they have chosen to reply to my review.

29 novembre 2021
Non scritta su invito
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Risposta di Pizza United

Dear Customers.
The original offer was £759. In October we offered the ovens for £659. After that we returned to the previous prices. the offer was over. It’s a standard situation.
Currently the offer for the oven is still £679 with discount.

The difference between October sale and Black Friday offer was £20.

Mr. Atherton probably expected the same offer as in October. Unfortunately, due to the situation after Brexit and changes of the price by producer (3 times between April and October), changes of the shipping costs, we cannot keep the offer as good as in the past. We explained the situation and the changes.
The comments Mr. Atherton were rude and offensive to our company. Also, Mr. Atherton never was and still he is not our customer.
As you can see below, we are still providing the high quality service, we keep the prices as low as we can (new model of the oven is only £10 higher than the previous one) and we offer a few discounts for the customers depending on order.

UPDATE:
Dear Customers,
We have received 1 oven, only one, from the producer as the probably last previous model of Effeuno P134H. You can check it on our website: when you will try to order 2 ovens, the system will reduce your order to 1 item.
The offer was discounted by the producer to clean the stock. That's why we can offer the oven at this price.
Is possible that we'll receive one more oven in the future. We prefer to post this information now for our customers and followers to avoid any misunderstanding in the future.

We are collaborating with many private and business customers. You can find their opinion here, as well.

We'd like to repeat that Mr Atherton never was and still is not our customer.

We are updating our reply the opinion to avoid any misleading of our current and future customers.

Valutata 5 stelle su 5

Great pickup option

Great service. I needed the product fast and so used the pickup option. The product was available quickly at a convenient location with a lovely note.

29 novembre 2021
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Risposta di Pizza United

It’s all our pleasure. All the best to you.

Valutata 5 stelle su 5

Great customer service

Great customer service, can’t fault anything. Thank you so much!

22 novembre 2021
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Risposta di Pizza United

Thank you very much. We are still trying to do our best.

Valutata 5 stelle su 5

A great product and brilliant company…

A great product and brilliant company to interact with. They answered all my questions very quickly and were helpful. The pizza oven itself is very stylish and makes amazing pizzas! I really recommend Pizza United.

15 novembre 2021
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Risposta di Pizza United

Thank you very much for so kind words.
All the best to you.

Valutata 5 stelle su 5

Great product

Great product, loving using it every week. Set the dial to 2.5 and leave it for 2 mins with the lid open to balance the temperatures top and bottom. Google “poolish pizza dough” to find the best recipes.

12 novembre 2021
Valutata 5 stelle su 5

Easy to order,good delivery and…

Easy to order,good delivery and un-damaged, Tracking could be better, Delivery cost was a bit high at £60 to wales

6 novembre 2021
Non scritta su invito
Logo di Pizza United

Risposta di Pizza United

Thank you very much for your opinion.
We are very sorry for the delivery cost. We used to send the ovens as a standard parcels but unfortunately, the delivery companies are throwing the parcels and they destroyed a few ovens. Now, we are sending the pallet parcels because this is the best and the most safety delivery method.
Also, the delivery fee is only a part of a total delivery cost. Pizza United covers the difference between customer delivery fee and total delivery cost.
We regularly verify the rates to find the cheapest delivery company to collaborate with.
All the best to you.

Valutata 5 stelle su 5

Brilliant Pizza Oven

I ordered the Optima Pizza Express Napoli oven. I love authentic pizza but have always been put off by the price of other brands. This was £169, at least £100 cheaper than the likes of an Ooni one.
It’s so so good. First week of having it had pizza four nights! I found putting dough with the sauce in for 2m30s then taking it out and adding toppings, then back in for another 2m30s made perfect pizzas!
Couldn’t recommend it enough. Constantly telling my mates to get on it and get one. So so good!
Best impulse buy!!

3 novembre 2021
Valutata 2 stelle su 5

The wrong pizza oven was delivered the…

The wrong pizza oven was delivered the following day they came to collect it but they did not mention that they was coming.
Eventually it was delivered on Friday at nearly 6.00pm 3 days hanging around waiting for a pizza oven. The delivery part of it was atrocious the pizza oven is great and the people at pizza united did try there best.

25 ottobre 2021
Valutata 5 stelle su 5

Great products and nice buying experience.

I’m very happy with the electric pizza oven I bought from Pizza United, it is absolutely a first class product in line with their catalogue. Good buying experience and despite initially I rated it with 4* instead of 5 because of the tracking service your attention and justification worth it the maximum score!

24 ottobre 2021
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Risposta di Pizza United

Dear Sir,
Thank you very much for your opinion.
We are very sorry for the tracking option. This is not exactly our fault.

The online tracking depends on our partners.

We are collaborating with probably the best delivery company in the UK when we are sending Optima ovens and our customers can track the ovens all the time. From the order until the delivery.

The different situation is with the carrier who is delivering our Effeuno ovens. We are ordering the pallet parcels in their system but unfortunately, they have no option to track them online. That's why you couldn't check it yourself. All our customers can always contact us and we'll check the status.

We are aware that it wasn't so comfortable situation for you, Sir, and also it is not for the rest of the customers. We've sent the request for the option for the customer to our partner and we hope, there will be the possibility to check the delivery status online in the future.
We've checked a few delivery companies and regardless of the tracking issue, we are collaborating with our partner for more than 2 years. They are just a trustworthy company and our collaboration is very good. Especially in the area of the service of receivers, our customers.

Thank you very much for your 4 stars. We apologise for the tracking inconvenience.

We are pleased to hear that you are happy with your oven. Sir.

All the best.
Pizza United.

Valutata 5 stelle su 5

Much better than fan oven

Smashed out 3 pizzas now at all significantly higher quality than my fan over. I'm struggling a little with getting top heat and bottom heat right with the heat resistor kicking in, but I'm sure it'll come with practise!

20 ottobre 2021
Valutata 4 stelle su 5

recently I ordered a pizza from the…

recently I ordered a pizza from the shop, so far so good, but It used to be better.

16 ottobre 2021
Non scritta su invito
Logo di Pizza United

Risposta di Pizza United

Dear Madam,
We are a distributor of the pizza ovens.
We are not selling pizza. You posted the opinion to the wrong company I’m afraid. And we are very sorry that the quality of pizza has changed.
All the best to you.

Valutata 5 stelle su 5

Outstanding on every level

Excellent service, amazing product. Great communication from purchase to delivery. Product delivered ahead of anticipated time and has exceeded my expectations on all levels. Home made pizza’s now superior to any delivery service in our area. This oven will pay for itself within the year.

7 ottobre 2021

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