Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing! Having... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
For the first time in quite a while my medication was correct, and all pouched. I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a rece... Leggi di più
L'azienda ha risposto
Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication... Leggi di più
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Scritti dall'azienda
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Informazioni di contatto
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Regno Unito
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
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My pills arrived late
My pills arrived late
When it arrived, it was missing 2/3rds of my precription pills meaning I needed to get an emergency prescription from boots to replace them.
When the missing pills turned up they were not pouched but still in boxes.
Even though I paid extra for them, the extra vitamins and pill oil pills are still not here.
The phone lines have limited opening hours (mornings) that are different to what the website say they are.
All in all a bit of an omnishambles. I hope that once things settle down good service will be possible, but so far, I really regret signing up to this, as it has been a long and drawn out headache so far.
11 marzo 2026
Risposta di PillTime
Good afternoon Christopher, we thank you for taking the time to leave your feedback.
We are sorry to hear that you have not had the best experience recently and can see upon reviewing your account that you have recently been in touch with the customer service team regarding this issue.
It would seem that a technical issue had prevented all of your prescriptions downloading at the same time into our system which is why you unfortunately received a split order, we can see that the team actioned an urgent order to be dispatched for you of the missing items but unfortunately these items had to be sent in the original packs due to the other medications already having been sent in a pouch system. Unfortunately the system will not allow for two pouch systems to be processed on the same cycle which is why they were sent out this way.
As this order was not sent as a full pouched order we can see that the team processed a partial refund on your subscription which will show on your account within 5 -10 working days.
We totally understand your frustration and apologise for any inconvenience that this may have caused.
Kind regards
The PillTime Team
My tablets came on the day I expected…
My tablets came on the day I expected them but my Monjaro had to be supplied by another dispensary.
9 marzo 2026
Risposta di PillTime
Hello Alan,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Risposta di PillTime
customer 6 we thank you for leaving your feedback.
We would like the opportunity to take a look into this for you but are unable to locate an account with the information available.
We have requested additional information from you please check your junk and spam folders.
Kind regards
The PillTime Team
All my tablets have arrived on time
All my tablets have arrived on time, which is great news!
11 marzo 2026
Risposta di PillTime
Thanks Fran,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Really helpful and professional
Really helpful and professional. Thank you so much 😊
13 marzo 2026
Non scritta su invito
Risposta di PillTime
Hi Toni,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Great Service
Communication was great, they asked questions as they should, and shipped item as soon as they could. Will be using again.
13 marzo 2026
Non scritta su invito
Risposta di PillTime
Hi Emily,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Ordered- filled all forms- sent…
Ordered- filled all forms- sent requested photos and ID approved less than a hour and shipped an hour later! Arrived next day ! Now that’s how it should work! Best company I’ve used in 15 months of weightloss jabs! Thank you 🙏
12 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear Andrea,
Thank you so much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with your order.
It’s great to know that the application process, approval, and delivery all worked quickly and smoothly for you. Our team works hard to review requests promptly and dispatch orders as quickly as possible, so it is really encouraging to hear that this made a difference to your experience.
We truly appreciate your kind comments and are pleased to have supported you on your weight-loss journey.
Kind regards,
Karen Park
PillTime Team
Too much work for me
I applied for Mounjaro.
2 weeks of hearing nothing I emailed to chase up. They replied that they were waiting for my NHS number. They hadn't let me know they needed it and had taken my money.
I provided it. They then replied that the images I had sent did not give the prescribers the info they needed. I'm a big girl. I had tucked my tshirt into my jeans (as per their example image) and it left nothing to imagination but hey ho. The next photos I sent were in underwear. Taken on a newish Samsung phone and emailed back. This time not in the correct format. If I needed guidance on acceptable formats just let them know. At this point I gave up and asked for a refund which arrived 3 days later.
14 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear Julie,
Thank you for taking the time to share your experience. We are very sorry to hear that the process was frustrating and did not meet your expectations.
Our clinical assessment process for medications such as Mounjaro requires certain information to be provided before a prescriber can safely review and approve a request. This includes details such as an NHS number and photographs that meet specific clinical requirements. Unfortunately, if any of this information is missing or if images are not in a format our prescribing system can review, our team will need to request them again before the assessment can proceed.
We appreciate that in your case, the process may not have been as clear as it should have been, and we are sorry if our requests for additional information were not communicated in the most helpful way. Your feedback is important and helps us review how we guide patients through the application process so that requirements are clearer from the start.
We are pleased that your refund was processed promptly once requested. If you would like us to review your experience further or provide any additional feedback, please feel free to contact us directly at qualitymanager@pilltime.co.uk, and we would be happy to look into this for you.
Kind regards,
Karen
PillTime Team
comes on time
10 marzo 2026
Risposta di PillTime
Hi Mrs,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Thank you
On the last occasion tablets incorrect…
On the last occasion tablets incorrect in sachets.
7 marzo 2026
Risposta di PillTime
Thanks Elizabeth,
Thank you for your 4.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Many thanks
Really easy company and quick delivery
Really easy company and quick delivery
9 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear Hayley,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Would highly recommend
Very easy to order on line. Very competitive pricing for my first order. Delivery quick. Would definitely recommend PillTime.
6 marzo 2026
Non scritta su invito
Risposta di PillTime
Hello Alison,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Many thanks
Risposta di PillTime
Thank you Mrs,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Ordered was excepted delivered all in 4…
Ordered was excepted delivered all in 4 days easy would highly recommend recommend
9 marzo 2026
Non scritta su invito
Risposta di PillTime
Thank you Lyn,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Risposta di PillTime
Hi Mr,
Thank you for your 4.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Very poor first experience
My first order for Mounjaro was a complete nightmare. The delivery arrived extremely late, and despite having CCTV evidence of the delivery situation, the company showed no interest in hearing about it.
In the end, we had to collect the delivery ourselves, even though we had already paid for the service.
To make matters worse, when we opened the box there were no needles included, meaning the Mounjaro couldn’t even be used.
Overall this was a very disappointing experience and a very poor level of service for a first order.
PILL TIME RESPONSE TO REQUEST
IN REPLY TO PILL TIME, THEY ALREADY HAVE EMAILS ON THE PROBLEM TO THE SAME PERSON WHO IS PLAYING FOR TIME REQUESTING INFORMATION, SO THIS BAD REVIEW DISAPPEARS.
ADVICE: DO NOT BUY FROM THIS COMPANY.
3 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear Dandy54*,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly as this was your first order with us.
We would really like to look into what has happened here in more detail. Unfortunately, we have been unable to locate your account with the information provided in the review, so we cannot currently investigate the order, delivery, or packaging issue.
We will attempt to contact you directly to obtain a few more details so that we can review this properly. Alternatively, please feel free to contact us at qualitymanager@pilltime.co.uk with your name, date of birth and order details so we can locate your account and investigate the matter fully.
We are also surprised by the comment regarding the needles. For Mounjaro orders, needles and antiseptic wipes are always included in a small box within the parcel. We would like to review this carefully with our dispensing and packing team to understand what may have happened in your case.
Thank you again for raising this. Once we identify your account, we will thoroughly investigate and ensure the appropriate action is taken.
Kind regards,
Karen Park
PillTime Team
Risposta di PillTime
Dear Kevin,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Arrived on time finally
9 marzo 2026
Risposta di PillTime
Thanks Vi,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Always good service
Always good service, good phone maker,effectively good provider, also they use post office delivery so we always receive them in our secure place.
9 marzo 2026
Risposta di PillTime
Thank you Barry,
Thank you for your 5.0 star review.
Thank you for your kind words.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Bad review
Still not received my monthly medication and I need it urgently
12 marzo 2026
Non scritta su invito
Risposta di PillTime
Dear William,
Thank you for taking the time to leave your review. We are very concerned to learn that you have not received your monthly medication, especially since you mentioned it is needed urgently.
Unfortunately, we have been unable to locate your account using the information provided with the review. To investigate this matter properly and assist you as quickly as possible, we need a few more details.
Please contact our team directly and include your full name, date of birth, and the postcode linked to your account so that we can locate your records and look into this for you without delay.
You can reach us by emailing customerservices@pilltime.co.uk, and we will prioritise reviewing this as soon as we hear from you.
We would very much like the opportunity to resolve this for you quickly.
Kind regards,
Karen
PillTime Team
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