Property was excellent but having trouble getting our £250 deposit returned! When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no commu... Leggi di più
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Scopri cosa dicono le persone
This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Leggi di più
L'azienda ha risposto
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Leggi di più
L'azienda ha risposto
We have been using Pillow Partners to manage our properties in Ayrshire for the last 4 years. Edith Clark has been our point of contact from day one and is extremely helpfully and puts our minds at ea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Alloggio completo di servizi
- Servizio sistemazione per vacanze
- Noleggio di appartamenti per vacanze
- Azienda per la gestione delle proprietà immobiliari
- Agenzia di affitto di appartamenti a breve termine
Scritti dall'azienda
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Informazioni di contatto
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Regno Unito
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
3,9
Molto buono
770 recensioni
Ha risposto al 38% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
0 star
Hi
Sorry to say but it was a very bad experience first of all i have arrived at the property late night i try to put the code and open the key box code was wrong called the customer service they said the is right after 1 and half hour I called again to ask then they give me multiple codes 1 was right. Wen i enter the property not much cleaning bathroom toilet seat was broken there was no lock at the toilet bed sheets was dirty and the floor was very noisy could not sleep properly. There was alot issue i have take the pictures and sent email to pillow partner at same night no response.
23 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hello Umer,
We sincerely apologise for the challenges you faced during your stay, and we're truly sorry that we fell short of your expectations. Your experience is not reflective of the standard of service we aim to provide, and we deeply regret any inconvenience caused.
The issues you've highlighted are indeed concerning, and we take them seriously. Our team is thoroughly investigating the circumstances surrounding the incorrect key code and the cleanliness issues you encountered. We understand the importance of a comfortable and well-maintained space for our guests.
We apologise for the lack of a timely response to your email, and we're actively working to address this communication lapse to ensure it doesn't happen again in the future.
We appreciate your patience and understanding, and we would like to assure you that corrective measures are being taken to prevent a recurrence of these issues.
Kind regards,
Kayla,
CX Team
The property was a really high standard …
The property was a really high standard, clean and the decor was lovely 🥰
22 dicembre 2023
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Risposta di Pillow Partners
Hi Debbie,
Thank you for taking the time to share your thoughts! We're thrilled to learn that you found our property to be of a really high standard. Maintaining cleanliness and ensuring a welcoming atmosphere is a top priority for us, so it's wonderful to hear that this was reflected in your experience.
Kind regards,
Kayla,
CX Team
A good sized flat
The property has nice sized bedrooms and living area space. Quite good heating and shower
23 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Nyasha,
Thank you for taking the time to share your thoughts about your recent stay. We're pleased to hear that you found our flat to be of a good size, with spacious bedrooms and living areas.
It's great to know that the heating and shower met your expectations.
Kind regards,
Kayla,
CX Team
Perfect stay for family!
Perfect stay for family!
We live in the area and booked the house for Christmas overflow. House was spotless and had great facilities. Lovely touch of Christmas tree, dinner table laid as well as a bottle of Prosecco and some chocolates!
Highly recommend this property.
28 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Sally,
Thank you for taking the time to share your experience! We're delighted to hear that our house provided the perfect stay for your family's Christmas overflow.
Creating a spotless environment and offering great facilities are priorities for us, and we're pleased that it contributed to your positive experience. It's wonderful to know that the Christmas touches, including the tree, the beautifully set dinner table, and the thoughtful bottle of Prosecco with chocolates, added to the festive atmosphere.
Kind regards,
Kayla,
CX Team
Christmas 2023 Coach House Mews -Matlock
Lovely homely place to stay !
Spotlessly clean and well stocked up with crockery & utensils !
Easy to follow guide with instructions on how everything works and procedures to follow prior to arrival .
23 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Louise,
Thank you so much for sharing your experience at Christmas 2023 Coach House Mews in Matlock! We're thrilled to hear that you found our place to be a lovely and homely accommodation.
Maintaining a spotlessly clean environment is a top priority for us, and we're pleased that it contributed to your positive experience. It's fantastic to know that the crockery and utensils were well stocked and met your needs during your stay.
We're also glad that our instructions and procedures were easy to follow, ensuring a smooth and enjoyable experience from booking to arrival.
We hope to have the pleasure of hosting you again in the future.
Kind regards,
Kayla,
CX Team
we will definitely do it again soon
Our experience was great.
The location, the amenties and the facilities available in and around the property.
The design and decoration of the cottage was beautiful. Walking distance to local butcher, market, shops and bakery
23 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Mani,
Thank you for your wonderful review! We're delighted to hear that your experience was great and that you enjoyed the location, amenities, and facilities both within and around the property. We look forward to hosting to you in the future!
Kind regards,
Kayla,
CX Team
Risposta di Pillow Partners
Hi Charlie,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations warm, comfortable, and clean. It's fantastic to know that our location suited your needs and contributed to a great stay.
We would be thrilled to host you again in the future.
Kind regards,
Kayla,
CX team
The family and I had a great stay at a…
The family and I had a great stay at a lovely property.The rooms where as described and plenty of room for all. We did have a small issue with the hot water but a quick email/ call to the property manager resolved the issue.
8 dicembre 2023
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Risposta di Pillow Partners
Hi John,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your family had a great stay at our property and found the rooms spacious, just as described.
We appreciate your understanding regarding the small hiccup with the hot water, and we're glad we could swiftly resolve the issue for you. Our aim is to ensure our guests have a comfortable and enjoyable stay, and we're grateful for your quick communication.
Kind regards,
Kayla,
CX Team
Lovely
The room was spotless and in s great location. The big problem was the parking ,you have to enter the property to collect your fob for the car park and there is no where to park whilst you collect it .To go back to your car there is a door to the carpark but no code given so you have to walk down the ramp where you drive in .This is no good if you have young children or you are disabled.
6 dicembre 2023
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Risposta di Pillow Partners
Hello Mrs Shanks,
Thank you for taking the time to share your feedback. We're thrilled to hear that you found the room spotless and enjoyed our great location.
We appreciate your insights regarding the parking process, and we apologise for any inconvenience caused. Your feedback is valuable, and we will certainly take it into consideration to improve our guest experience. We understand the importance of accessibility, especially for those with young children or disabilities.
We'll work on making the parking process more convenient, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Kayla,
CX Team
This is an excellent apartment and I…
This is an excellent apartment and I thoroughly enjoyed my stay!
7 dicembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi there,
Thanks a ton for the awesome review! We're thrilled to hear that you had a great time during your stay in our apartment. It's fantastic to know that you found everything to your liking.
Kind regards,
Kayla,
CX Team
We found the property very clean…
We found the property very clean it was in a quiet area and central to where we wanted to be we enjoyed staying here thank you
30 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Morris,
Thank you so much for taking the time to share your experience! We're delighted to hear that you found our property clean and enjoyed its quiet, central location. It's fantastic to know that we could contribute to making your stay enjoyable.
Kind regards,
Kayla,
CX Team
Very pleased with the apartment!
Very pleased with the apartment which we stayed in for around 10 weeks. It was cosy and well equipped and very convenient for the high street. The agent, Krissy was always very helpful and friendly. Highly recommended.
20 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi C Woodcock,
Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you thoroughly enjoyed your 10-week stay in our apartment.
It warms our hearts to know that you found the apartment cosy and well-equipped. We strive to create a comfortable and welcoming environment for our guests, and we're thrilled that we succeeded in meeting your expectations.
We're especially grateful for your kind words about our Property Manager, Krissy. Providing excellent customer service is a top priority for us, and it's fantastic to hear that Krissy was always helpful and friendly throughout your stay. We'll be sure to pass on your compliments to her.
Kind regards,
Kayla,
CX Team
Risposta di Pillow Partners
Hi Ken,
Thank you so much for your kind words! We're thrilled to hear that our property felt like a "home away from home" for you. Creating a comfortable and welcoming environment is our goal, and it's wonderful to know that we achieved that during your stay. We hope to host to you again!
Kind regards,
Kayla,
CX Team
A wonderful property
We absolutely loved our stay at Lallan Shores! The property was very comfortable and even better than the pictures. We had one small issue with the heat/boiler when we arrived and the team was incredibly responsive and had the problem fixed within an hour. We would not hesitate to recommend this property and Pillow Partners and we look forward to returning!
22 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Caroline,
Thank you for sharing your experience with us! We're thrilled to hear that you absolutely loved your stay at Lallan Shores and that the property exceeded your expectations.
It's fantastic to know that despite a small issue with the heat/boiler upon your arrival, our team's responsiveness ensured a quick resolution, allowing you to fully enjoy your time with us. We look forward to welcoming you back on your return.
Kind regards,
Kayla,
CX Team
Everything was perfect
Everything was perfect. The hotel is a beautiful building, ideally located and has been recently refurbished to an excellent and very tasteful standard.
The ambience is lovely and the rooms are very comfortable. The staff are very friendly and breakfast was excellent.
I cannot remember a better stay in a British hotel. Congratulations to the owners and the staff who have everything a right as it can be.
30 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Jeffrey,
Thank you for your feedback! It's fantastic to know that you appreciated the beauty of our recently refurbished Fig Tree Hotel and found the location ideal. We're delighted that the ambience and the tasteful standard of our rooms added to your comfort and overall satisfaction.
Your compliments on our friendly staff and excellent breakfast are truly appreciated. We look forward to hosting to you again!
Kind regards,
Kayla,
CX Team
great place to stay
20 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hello JSW,
We are delighted that your enjoyed your stay and the property was a great place for you! We hope to host you again.
Kind regards,
Kayla,
CX Team
Pillow Partners once again went over…
Pillow Partners once again went over and above to accommodate my client. We had to extend their stay and they went out of their way to make sure that was viable and that my clients would be comfortable throughout. I recommend them often and will continue to do so. Thanks again.
17 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Nicky,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience, and we're delighted that Pillow Partners could accommodate your client's extended stay.
Our team is committed to going above and beyond to ensure the comfort and satisfaction of our guests, and it's wonderful to know that our efforts were appreciated. We look forward to hosting to you in the future!
Kind regards,
Kayla,
CX Team
Risposta di Pillow Partners
Hi Amanda,
We are delighted that the location was perfect and the accommodation was great! We look forward to hosting to you again!
Kind regards,
Kayla
Great stay.
Very clean apartment and with nice heating. Clean towels provided with laundry detergent for any washing of clothes. Bed pillows could of been newer but otherwise the beds were very nice with private rooms. Extra bedding provided too. Only 25 mins walk from train station.
17 novembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Tom,
Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a great stay at our apartment.
It's fantastic to know that the cleanliness and heating met your expectations. We appreciate your note about the bed pillows, and we'll certainly take that into consideration for future improvements. We are, however, pleased that you found the beds comfortable and enjoyed the privacy of the rooms. We're also happy to hear that the location worked well for you, being only a 25-minute walk from the train station. We look forward to welcoming you again!
Kind regards,
Kayla,
CX Team
Everything you need
Here is everything you need for perfect holidays. The apartment has everything for a perfect stay - kitchen, enough space.
The surrounding is lovely with the marina and the excellent restaurant.
11 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Wir,
Thank you for taking the time to share your wonderful experience with us! We are thrilled to read that you found everything you needed for a perfect holiday in our apartment. It warms our hearts to know that the well-equipped kitchen and ample space contributed to a comfortable and enjoyable stay. We hope to host to you in the future!
Kind regards,
Kayla,
CX Team
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