Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... Leggi di più
Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... Leggi di più
L'azienda ha risposto
Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way And customer service is fantas... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Picup Media brings outsourcing in-house. We edit, retouch, and optimize product images for you, freeing your creatives to create better product photography
Informazioni di contatto
Australia
- picupmedia.com
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bad option
Bad option. Most of the pics need retouching and Picup media provides a retouching service at a cost of 5 dolars each pic.

Risposta di Picup Media
Pic up media has superior products that…
Pic up media has superior products that I literally cannot manage my business without. It has revolutionized jewelry photography in such an elegant and convenient way
And customer service is fantastic. I just spent quite a bit of time sharing my screen with Rocky as he very patiently explained what I should do. And it isn’t the first time either. So thank you Rocky And pic up media! . You’re probably the only subscription I have that never stresses me out ! :)

Risposta di Picup Media
Keeping up with changing smartphone technology
Exceptionally capable people. Resolved my problem with hands on help. The product is outstanding. The company have to keep up with all the various brands and models of smartphones, and continually changing technology. My problem was exactly that, my latest phone was blocking Gemlightbox settings. My problem was resolved straight away, and now my photos are top Class.

Risposta di Picup Media
Highly recommend
We are very satisfied with the picup media products, the gem light box is great and has the right gadgets to take the best photos and capture the right glow. Highly recommended

Risposta di Picup Media

Risposta di Picup Media

Risposta di Picup Media
Best Jewelry Photography Box
I run a jewelry manufacturing business in Malaysia and I often run into problems when taking pictures of my products. With over 1000 sku it will cost a bomb to hire a photographer and it takes a lot of time to touch up too.
I bought other light box as well including, but none of them gave me what I wanted. Yellowish white, blueish white, all sort of white in the background which will look unprofessional if you put on your website or catalog.
GEMLIGHTBOX gets it done at ease.
Pay the money, get your box in mail, download the app, plug electricity, place your jewelry inside and SNAP!
Thats all you need to do and you can share your product photos with pride

Risposta di Picup Media
We are very satisfied with pick up…
We are very satisfied with pick up media.. we still use their products.. we have prepared hundreds of products

Risposta di Picup Media
Thanks a lottt to Rocky for
Thanks a lottt to Rocky for
Helping me and giving the best services
Regards
Jignesh shah

Risposta di Picup Media
Bluetooth connection issue fixed
Neil helped me figure out why my Bluetooth was not connecting to the Gem light box! Lifesaver!

Risposta di Picup Media
I am a small business owner and the…
I am a small business owner and the experience I have had with Picup Media has been amazing!!! They have been willing and able to help me with everything and have given me great tips as well.. I would highly recommend them

Risposta di Picup Media
Fast and effecient
I have been very happy with the service provided by Picup Media. Fast and efficient. Highly recommended!

Risposta di Picup Media
Great Service
Great Service. Retouches the images really good and follows instructions. Very fast returns on the photos as well.

Risposta di Picup Media
Gemlight Box Review | Kelley Jewelers
Quality customer service every time I have come across a roadblock or have a simple question. Their products have enhanced our social media tremendously!

Risposta di Picup Media
Excellent customer service, excellent quality and worth the money.
I was hesitant to buy this product due to the high price. I postponed for months, trying to find a cheaper way to get product images and videos against a true white background using my DSLR camera and standard light tent. I also tried editing my existing photos after the fact to whiten the backgrounds, which was enormously time consuming for items like silver chains. After many months and many failures, I realized I had already wasted several thousand dollars worth of my time and still hadn't come up with a simple, efficient solution. So I took the plunge, buying first just the basic light box, and then adding the accessories one at a time. Each purchase has proved to be a great investment. My GemLightBox and each accessory kit arrived to me in perfect working condition. I was able to link both my Turntable and the Aerial to the app on my Android 11 phone without difficulty. I did have a few questions about how the app works to fine-tune brightness and color, and how the accessories can be used. Each time I initiated a Chat with Support on the Picupmedia website, a knowledgeable person was available to answer my questions immediately. The GemLightBox won't replace my DSLR and tent, but it does supplement them by quickly and easily shooting reasonable quality stills and videos against the pure white that is required by some online marketplaces. I'm happy with my investment and would buy again. I look forward to using the Eclipse accessory to photograph and video silver chains against a solid black background as well.

Risposta di Picup Media
After sales service is outstanding
After sales service is outstanding. They will "hold your hand" until you get it right.
They are a case study not only in excellent jewellery imagery but building relationships with customers.

Risposta di Picup Media
Excellent Customer Service.
Kevin was a GREAT help, showing me how to best take videos and use my watermark.
Easy to understand as he took me through step, by step.
Fantastic product!! Great staff!!

Risposta di Picup Media
Our jewelry looks so beautiful in this…
Our jewelry looks so beautiful in this box! Our customers have even commented on it!

Risposta di Picup Media
Worth the Money
I didn't think the expense of this box would be worth it, but it absolutely was!

Risposta di Picup Media
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







