Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Violet got me set up quickly and conveniently and everything was very straightforward. Wish all Tech Support was this good. Switched over from another competitive company who wanted both way too m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Caleb, is gifted with his use of words and phrases and helpful setting up your business phone line. Try Businessphone.com, your go to when designing your website! Tonia R Texas

L'azienda ha risposto

Valutata 1 stelle su 5

Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rosalind Ware was amazing at dealing with a complicated problem for my account and got me back up and running in no time. She is the best.

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni
  2. anche in
  3. Servizio di videoconferenze

Informazioni fornite da varie fonti esterne

Affordable VoIP business phone system, toll-free and virtual phone numbers starting under $10/month. View online or call 877.644.1317. Try our business VoIP service free.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

231 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(231)

135 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very friendly and knowledgeable

Very friendly, helpful and easy to work with. He took an interest in the service and was very helpful in getting me the best solution. He also followed up to see how I was doing.
Very impressed.

4 giugno 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

We are glad to hear that you had a great experience signing up!

Valutata 5 stelle su 5

Great Experience

I started my business Bur Oaks Hardwood Floors this year and needed a Toll Free Number for my small business and worked with Caleb and he was amazing with helping me find the perfect number for my small business. He worked with me to ensure I was comfortable about my setup. My experience with setting up anything regarding my business has been a true headache except with obtaining and creating my account.

19 gennaio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Outstanding to hear. Caleb is a star.

Valutata 5 stelle su 5

Jason Cruz was a very pleasant representative

Jason Cruz was the one that opened my account and I’m really glad he was the one because he took his time to set up everything with patience and he was very pleasant. I recommend using this service 100%.

26 maggio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thanks for your comments. Jason is a very valued resource for our customers.

Valutata 1 stelle su 5

Signed up and they suspended the…

Signed up and they suspended the account. I called customer service and they cannot give me an answer why! Now I'm out money for new business cards.

21 maggio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Hi Matthew,

I’m sorry you had this experience. I am happy to try to help. Unfortunately, your review does not provide me with enough information to find out what happened. If you would like further assistance, please reply to the TrustPilot request for your information or reach out to me at anewman@phone.com.

Valutata 5 stelle su 5

I started with an AI chat

I started with an AI chat, but then got connected to Caleb Gilsdorf, who could not have been more helpful. He was patient and extremely knowledgeable in dealing with my many questions. I feel lucky that I connected with Caleb.

15 maggio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Outstanding! I'm so happy that Caleb was able to assist.

Valutata 1 stelle su 5

Worst VoIP option out there

We've been phone.com customers for 2 years and it's j the worst experience I've had with a company in a LONG time. IT issues all the time and IT support, since it's outsourced, doesn't understand their system, doesn't communicate or follow through on commitments and clearly doesn't care an iota about what is critical to running a business.

8 maggio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thank you for taking the time to share your experience. I'm very sorry to hear that you've been frustrated with both the reliability of the service and the support you've received. We understand how critical phone service is to running a business, and it's concerning to hear that we've fallen short of your expectations.

Unfortunately, your review doesn't provide enough information for me to research what may have happened on your account or review any previous support interactions. If you're willing, please reach out to me directly at anewman@phone.com. I'd be happy to review your account, investigate the issues you've experienced, and connect you with any resources or teams that may be able to help.

We appreciate your feedback and the opportunity to better understand your concerns.

Valutata 5 stelle su 5

Jason was very helpful in getting me registered

The registration form was getting hung up on the captcha. I reached out and Jason called me to take the order. He was very helpful.

7 maggio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Delighted to hear that Jason was able to assist. Welcome to the Phone.com community.l

Valutata 1 stelle su 5

This company was a complete waste of…

This company was a complete waste of time. Jason Cruz handled my cancellation and refund, and he gave me information that turned out to be completely wrong. I was told my refund would be processed in 5–7 days, and here I am 15 days later with nothing. No answers, no clarity, just being pushed around from one person to another who can’t help. Terrible service and zero accountability.

13 aprile 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

I’m sorry to hear about your experience and understand your frustration. I see that Sheri has followed up to confirm your refund has been processed back to your card. It does appear there was a delay between the account cancellation and the refund being issued, and I apologize for that inconvenience.

We appreciate your patience and the opportunity to make this right. If there’s anything further we can assist with, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Cool experience

Cool experience. Had an exciting experience. Can’t wait to try my new line

20 aprile 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

We're delighted to hear that. Welcome to the Phone.com community.

Valutata 1 stelle su 5

You can NEVER CANCEL

They make it extremely difficult to cancel.

If you want to cancel they force you to call a phone number and very difficult to get a hold of someone. In the meantime, weeks pass and you still can't get a hold of anyone to cancel your service.

Phone.com has very unethical business practice.

14 aprile 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

We’re sorry to hear about your frustrating experience with the cancellation process. We understand how important it is for requests like this to be handled quickly and smoothly.
To protect our customers, we require account validation before processing cancellations. This safeguard helps prevent unauthorized requests, as losing access to a business phone number can have a significant impact on a small business. Our goal is to ensure that only authorized users can make changes of this nature.
We appreciate your feedback, and we will continue working to improve our processes to make them as seamless as possible while maintaining strong account security.

Valutata 5 stelle su 5

Jason was great and quick to work with

Jason was great and quick to work with. Will be using their services in the future when we need stellar phone service. Appreciate you all!

9 aprile 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thank you for letting us know about your experience with Jason. He is a star.

Valutata 4 stelle su 5

Phone dot com

Jason was knowledgeable about the product. He was patient and pleasant to converse with. Thank you.

22 marzo 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thank you for letting us know that you had a good experience with Jason.

Valutata 5 stelle su 5

Jason is professional and helpful!

Jason is insanely professional and helpful. He got me up and running in no time and went above and beyond.

10 marzo 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

So happy to hear that you had a good experience with Jason!

Valutata 1 stelle su 5

Phone.com is a joke

Phone.com is a joke. I have been on the phone for hours just trying to cancel my account. Each department sends you to another one. Their chat asks me to give my acct number then states that I don't have an account, the cancel my account button directs me to call a number rather than cancels my account. The number I call keeps me on hold forever until an outsourced person tells me that no one is in the cancellation department and to send an email in order to cancel. The email that I send responds by stating that there is no recipient for that email address, but that I can call.. the same number that I have already called over and over. You have been warned.

5 marzo 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Hi Jennifer, I’m sorry to hear that you had a frustrating experience. We do need to verify account ownership to cancel an account to protect our customers from unauthorized cancellation and loss of vital phone numbers. It sounds like our process did not go well for you. I’m happy to escalate your case and make sure you get help right away, but I don’t have enough information from your post to identify your account. If you still need help, feel free to email me directly at anewman@phone.com.

Valutata 5 stelle su 5

Jason was persistent

Jason was persistent, and helpful. He has his own positive mindset and great patience. good guy.

26 febbraio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thanks for your feedback about Jason, so good to hear.

Valutata 5 stelle su 5

Wonderful

Wonderful. very helpful and patient, and I will recommend my friends to work with phone.com too as well.

24 febbraio 2026
Non scritta su invito
Logo di Phone.com

Risposta di Phone.com

Thank you! We are delighted that you had a good experience.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più