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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Delicious fresh food. Brilliant Pho experience delivered to my front door. Anywhere in UK. Easy to use instructions. Gorgeously yummy, and I’d order every week. Deserving of 5* as food is super a... Leggi di più

Valutata 5 stelle su 5

Ordered from Phomo for a change from our usual Friday night take away and was so glad we did. The different items were packaged really well and recyclable packaging had been used where possible. The f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We got the night in for two kit, and it was an absolute joy! Making the summer rolls was a really fun experience, and we loved the handy video demonstration too. The beef steak pho was completely deli... Leggi di più

Valutata 5 stelle su 5

Perfectly packed and presented, fresh produce that cooked into a truly delicious and filling meal. Pure comfort in a bowl! Very helpful customer services too, who sorted out my delivery date error wit... Leggi di più

Dettagli dell'azienda

  1. Consegna di pasti a domicilio
  2. Ristorante fusion asiatico
  3. Produttore di alimenti
  4. Pasti da asporto
  5. Ristorante vietnamita

Informazioni su Phomo

Scritti dall'azienda

Award-winning Vietnamese meal kits made with premium ingredients and available for nationwide next-day delivery and regular subscriptions.

Fresh - We make all our Pho from scratch using locally sourced ingredients so every one is a little different. No preservatives or nasties.

Fearless - Pho is super simple and fast. No need for a whole store cupboard of ingredients to make a simple dish. We've boiled everything down to its soulful essence - you finish it off your way.

Feel good - Delicious tasting and healthy food - we've got you covered! All of our kits are under 500 calories and gluten free. And with our customisable bowls, you can add in, or leave out, what YOU want.

Shop All Pho Kits Shop All Experiences Shop Vegan Shop starters, sauces and sides

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

464 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely Fantastic

Absolutely fantastic. Everything about the order, delivery and product was great.
Will definitely buy again 😁

6 marzo 2023
Non scritta su invito
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Risposta di Phomo

Thank you for your very kind review, it made our day!

Valutata 5 stelle su 5

Absolutely delicious food

Absolutely delicious food and easy to follow instructions - restaurant quality. Super customer service as well. 10/10 would recommend

1 marzo 2023
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Risposta di Phomo

Thanks for taking the time to leave such a nice review!

Valutata 4 stelle su 5

Enjoyed my order but didn’t get the…

Enjoyed my order but didn’t get the extra bean sprouts I had paid for.
I couldn’t find the chilli oil on the website either but used siracha for an added kick.

23 febbraio 2023
Non scritta su invito
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Risposta di Phomo

Hi Kim, I am sorry you didn't get your extra beansprouts. Please send an email to us at chef@phomouk.com so we can refund those and perhaps offer a little apology. We had a blip on the website one day where the chilli oil was hidden but it is back up and running now!

Valutata 1 stelle su 5

Bland and poor value for money

I was hopeful that this was going a great tasty dish but it was bland as bland could be. Basically a weak beef stock. Not sure why I spent £56 on a meal I had to cook that I could get delivered for half the price. Looks like you spent all your money on marketing and little on the product.

21 febbraio 2023
Non scritta su invito
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Risposta di Phomo

Thanks for taking the time to leave a review. I am sorry you didn't enjoy this as much as we would like. I did send you an email to follow up but as I received no reply I wonder if it is in your spam folder?

Valutata 1 stelle su 5

Disappointing experience

We found the summer rolls incredibly fiddly and not worth the effort to make, and found the Pho bland and disappointing as we are big Pho lovers. We both didn't finish our meal and ended up throwing most away unfortunately. Very disappointing overall.

22 febbraio 2023
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Risposta di Phomo

Thank you for taking the time to leave a review, I am sorry you didn't enjoy this as much as you would have liked. I did send you an email a couple of weeks ago to follow up but perhaps it is in your spam as I didn't get a reply.

Valutata 1 stelle su 5

Terrible customer service so far, disappointed first time customer

Even though I ordered a week before my delivery day I was sent an email 90mins before my order was due to be delivered to my house saying they couldn’t send the main protein of my pho and would send an alternative. Once I got home and unpacked my delivery I saw that even my substituted protein hadn’t been sent. I was therefore left with a very bland meal after my husband went to 3 separate supermarkets on Valentine’s Day to try and source another protein, as it was then 7pm all of the shelves were bare.

I emailed the customer service contact on my substitution email to complain about the service I had received and I have still yet to even have an acknowledgment of my email.

Terrible customer service so far, and I can only hope that I receive some kind of acknowledgment of what has happened and that I get the compensation I have requested for my extremely disappointing first order.

14 febbraio 2023
Non scritta su invito
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Risposta di Phomo

Hi Nicole,

We received your email on Thursday and replied to it 15 minutes later. I have also tried to call you since seeing this review. Customer service is incredibly important to us so I was horrified to see your review and how let down you feel.

I know you were extremely upset by your missing topping and this was a mistake on our part for which I am very sorry.

I will keep trying to reach you to resolve this. In the meantime I have texted you our number and hope you can give us a call to make this right.

Kind regards
Daniya

Valutata 5 stelle su 5

Happy Competition Winners

I was so excited to hear I won this months competition to provide an idea for a new special! The beef wrap was delicious & beautifully marinated. The salmon pho so fresh & tasty. All the little extras chilli oil & prawn crackers were a great surprise too. Thank you & keep doing what you do best Phonominal!

14 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Not good.

Service and delivery was excellent, the quality of the ingredients was also great but the food itself was disgusting. The broth was way to sweet, the summer rolls were bland and the dipping sauce tasted like floor cleaner. I know this sounds harsh but it was not good.

14 febbraio 2023
Non scritta su invito
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Risposta di Phomo

Hi Damien, thank you for taking the time to leave your review. There is no sugar or sweetness added to our broths only vegetables and spices. I am sorry that this was not to your preference and that you didn't enjoy our food.

Valutata 5 stelle su 5

Amazing Broth, Great Pho

Food was Delicious. I just wish there was more broth. Ordered Beef and Chicken. Mint, bean sprouts, lime and cilantro were all fresh and perfect. Will def order again.

19 febbraio 2023
Valutata 3 stelle su 5

Missing items but good customer service

My parents enjoyed the pho which they received but the starter ingredients were missing. Good customer service. I was refunded for the missing items and they responded really quickly.

14 febbraio 2023
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Risposta di Phomo

Hi Kelly - thanks for taking the time to leave your review. I am so pleased your parents enjoyed the food they received. Please accept our apologies again for the missing ingredients. If you want to email chef@phomouk.com we would like to offer you something to apologise if you choose to order again.

Valutata 3 stelle su 5

Nice idea but wouldnt buy again

Great packaging, great amrketing! watching the ads i was salivating! and excited to try however although it was a nice experience to cook the food, I wouldnt purchase again, the flavour was quite bland and the instructions were'nt very good, after following the instructions for the rice paper sheet for the beef rolls they went terribly wrong and we had to watch a youtube vid on how to work with the rice paper ( which was nothing like what the card stated ) so once we followed the youtube vid we thankfully ended up with 2 rolls out of 4 given.

Nice idea but wouldnt purchase again unfortunately

15 febbraio 2023
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Risposta di Phomo

Hi - thanks for taking the time to leave your review. We are sorry you didn't enjoy it as much as we would like. We will review the recipe cards and if you have any feedback as to how we can make them clearer we would love you to send it to chef@phomouk.com

Valutata 5 stelle su 5

Our order was received on the requested…

Our order was received on the requested date and well in time for that evening's special meal. The packaging was sufficient to protect the content as well as keeping it fresh. Instructions were very clear and easy to follow with very little effort. The dishes were unbelievably flavoursome with very authentic aromas and textures. We will without doubt be ordering again.

14 febbraio 2023
Valutata 5 stelle su 5

Delicious

Easy and eco delivery, the instructions were simple to follow and the food absolutely delicious. Will definitely order again. Paired it with a bottle Petit Chablis which really worked.

9 febbraio 2023

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