Pasar Mart UK Recensioni 81

Have purchased a few orders now from Pasar Mart. They have always been quick to ship and really clear on communication and they are quick to rectify any issues. We're so happy we finally can buy Dahfa fish fillets and bakkwa in the UK! Thank you to the team at Pasar Mart! :)

1 st class customer service. Even this time due to the war been waiting for 1month but they always update me .

Excellent Malaysian customer service. Assistance provided by Isabelle via Whatsapp make me feel like at kampung :) helpful recommendations of kuih lapis sarawak intended as gifts for local British friends. Items ordered were posted out soonest as they restocked.

Got laksa pes too! Looks like they have quite big range of products. Will definitely consider purchasing from Pasar Mart UK again :)

Customer service is excellent, they always help me with my order! definitely will reorder soon and I truely recommend this website to every Malaysian.

Order #10757.

James Lim (Pasar Mart CEO) contacted me personally and left messages via my mobile hp to rectifiy the issue I have raised. The issue was further rectified and resolved amicably via Whtsapp by Pasar Mart employee named Isabelle. Refund issued.

Pasar Mart - please stop asking me to provide more information on the issue I have raised. Please check directly with your CEO James Lim.

Excellent service! We ordered Yee Sang for our CNY Dinner and they arrived in perfect condition!

Absolutely 5 star customer services. I’ve ordered some items and unfortunately it’s gone missing by Royal Mail,
I contacted Pasar mart and they sent me again immediately with a small gift, but thank you James and Ivan for your great effort. I will definitely order again.

Pleasantly Surprised by the Efficiency of the staff and Quality of the items offered. Ordered the Tiger Hong Peah's alongside the Yee Sang and It was pure nostalgia!!

Will definitely reorder again!

Had a bit of issues, but the customer service was very good and very generous. They even gave me some free snacks

The customer service is awful. They messed up my order, but it took ages for them to respond, and I still haven’t received my refund. The whole experience felt like a scam, and I definitely would not recommend ordering anything from them.

updates.
They finally refunded me one order after two weeks and sent the other order to me while I don't need it anymore. The person said they were on a holiday leave so they couldn't reply me. However, if customer messages go unanswered simply because a staff member is on leave, that reflects a lack of responsibility in their customer support process. They should hire more people or the manager should find a way to cover the works when a staff are off. This problem still deserves a 1-star review of weak management of this company.

updates
The company response underneath tried to gaslight the whole thing to make it sounds like my faults. The truth is, I messaged them on WhatsApp about the wrong order, and their staff replied that they would cancel the order on 10/2/2026. However, they still dispatched the order on 13/2/2026, which is entirely their management problem.

Both orders were placed on 10/2/2026, but they sent out the wrong one and didn’t send the correct one until two weeks later. It’s clear that they messed this up. What’s worse is that they tried to flag this review to have it taken down instead of admitting their mistake. They probably have so many good reviews because they try to take down negative ones.

I had to show Trustpilot the chat history to prove that this is a valid review.

the team was incredibly helpful and responsive. my parcel was quite urgent and they managed to arrange everything quickly. amazing service and such a caring team. thank you again for going the extra mile, truly appreciated, especially during the festive season! they also have such a good variety of malaysian snacks and groceries, which makes it extra special for those of us who are far from home. it honestly feels like a little taste of home in the uk 🥹🇲🇾

Great customer service. Sent a replacement when my first order was lost in the post and Clifford kept in touch and kept me up to date. Highly recommend Pasar Mart!

Very good customer service and prompt response. And I love the Malaysian pastes like rojak paste. My friend likes the Oriental kopi powder and kaya. Hope they will get more products from Oriental like kopi powder in durian flavor🤭

Clifford and team are really helpful with the order and willing to swap with items that are out of stock.

Quality of food stuff I bought from them was excellent and so was the service! I experienced some problems with delivery, but their customer service sorted things out for me and even arranged a prompt replacement! Am very thankful and grateful for their swift action and kind understanding!

I noticed that my order had not arrived in time for Christmas, so I contacted the company via text message. They responded promptly and arranged a replacement order with 24-hour tracked delivery, allowing me to receive it in time. I was very pleased with the quick response and excellent after-sales service. I would happily shop with them again.

Great servic. Slight issue with order (can be expected during busy periods like Christmas) but seller was responsive and was resolved quickly.
Look forward to shopping here again in the future.

The issue with my recent orders has now been fully sorted. James personally called me and resolved everything quickly and professionally. I’ve been happily doing business with Pasar Mart UK since 2024, and I really appreciate the service.

Apologies for my earlier quick judgement — thank you again, James!

There’s something about them that feels personal, they have the best packaging, they listen to customers and most importantly they provide nostalgic food that I’ve been craving for years