Phoeracosmetics Recensioni 

409
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.

Valutata 5 stelle su 5

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise... Leggi di più

Valutata 1 stelle su 5

Really disappointed with my items, ordered a few items from the website to get a feel of their products, unfortunately the eye shadow arrived broken as did the eye crayon. The lipstick is the only thi... Leggi di più

Valutata 1 stelle su 5

I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite effor... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

409 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,7

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(409)

35 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I am 78 and still like to look…

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise as amazing as Phoera. I use both foundations, full coverage and the lighter one in a tube, depending on the occasion.
Since internet years I have bought many foundations with many promises. All BS Finally I found Phoera which does what it says and the colours are great.
Thank you Phoera ❤️

2 maggio 2025
Valutata 1 stelle su 5

NEVER ORDER FROM THESE PEOPLE

They do not have a customer service department so you are out of luck if something goes wrong. I received the incorrect color and they basically did nothing, said too bad you opened the shipping box - yes the shipping box !!! So we can’t help you. I said how am I to know you sent the wrong color ? Any way they then ignored my emails after telling me to order again. NEVER AGAIN…Poor customer service gets you nowhere today.

11 aprile 2025
Non scritta su invito
Logo di Phoeracosmetics

Risposta di Phoeracosmetics

Hi Please can you confirm you ordered from our website, by providing us your order number? Our Customer service is always helpful in case of wrong item being sent. If you can confirm you purchased from www.phoeracosmetics.co.uk. We are more than willing to resolve this issue.

Valutata 1 stelle su 5

Missing items/Lack of response…

I ordered 3 foundations on 20th March but only 1 arrived.
I contacted customer services immediately and got a response 2 days later apologising and told they would resolve this as soon as possible.
After 4 days of waiting I emailed again to only receive another apology and again was advised the items would be sent out along with some free samples.
After another 4 days of waiting I emailed yet again to be told they were sent on 27th March. I was advised they would check with the dispatch team and get back to me.
To date, 15 April, I am still waiting for a response and my missing items costing £20.97 but only received 1 foundation (£6.99).
I have used this website previously and have never had a problem but waiting 26 days since ordering and no satisfactory result from my complaint is not acceptable.
**************
Since writing the above review I have emailed them again on 27 April and to date, 01 May, I have had no response or received the missing items.
**************
PhoeraUK responded on 16 May asking for my reference so they can look into this matter so hopefully after 2 months I may get a positive result from my dissatisfaction. Only time will tell!

22 marzo 2025
Non scritta su invito
Logo di Phoeracosmetics

Risposta di Phoeracosmetics

Hi we are very sorry to hear about your experience, this is unacceptable. Please can you provide us your order number so we can verify you order details and look into this matter urgently for you.

Valutata 1 stelle su 5

I ordered ages ago and despite…

Update - they finally got back to me to say the item was out of stock and they will refund me. This is totally untrue as I ordered the same item earlier today but the have tripled the price, it was approx £4, now £10?
I ordered ages ago and despite contacting the company I've still not received my goods.
They asked for additional information which I supplied and have chased up again, still nothing.

28 marzo 2025
Valutata 5 stelle su 5

My go to


I’ve been using the foundation for about a year now & it’s the best I’ve used. My skin looks flawless & I wouldn’t use any other.
Perfect

6 gennaio 2025
Valutata 1 stelle su 5

My order never arrived

My order never arrived

1 novembre 2024
Logo di Phoeracosmetics

Risposta di Phoeracosmetics

Hi We have looked into this for you the Royal Mail 24 tracking shows your order was delivered on the 04 November 2024. Here are the tracking details: Royal Mail tracking number
3205391260005D5F11422

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