I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.
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Scopri cosa dicono le persone
I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise... Leggi di più
Really disappointed with my items, ordered a few items from the website to get a feel of their products, unfortunately the eye shadow arrived broken as did the eye crayon. The lipstick is the only thi... Leggi di più
I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite effor... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
414, perry road, NG5 1Gs, nottingham, Regno Unito
- 07534572422
- aquapurityone@gmail.com
- phoeracosmetics.co.uk
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Ha risposto al 7% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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No customer service
I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite efforts to get it working. The lipstick was not the colour shown online and was almost luminous. I emailed customer services to find out how to return the lipstick and eyeliner, and went on to their ‘chat’, but had no reply to either message.
Very disappointed with the serum…
Very disappointed with the serum foundation... felt dry and not hydrating. The colour was not a true representation of porcelain.
Love Phoera foundation!
Great service and I love the foundation! It’s good value too!
So glad I got the colour I've been…brilliant lipstick
So glad I got the colour I've been trying to get off Amazon so long never thought to go straight to your shop so really pleased love your lipstick and colour x
⭐ 1/5
⭐ 1/5 – Worst Experience Ever
I had a horrible experience with Phoera products and their customer service made it even worse. After using their makeup, my lips reacted so badly that they bruised instantly and I tasted blood — something I’ve NEVER experienced with any cosmetic brand before. It was genuinely frightening.
When I reached out for help, the customer service team was dismissive, unprofessional, and completely rude. Instead of apologizing or showing any concern for my reaction, they acted like it was an inconvenience to them. Their only “solution” was for me to return the products at my own cost, even though I spent over R2800 and had no way of knowing which product caused the reaction. Absolutely no empathy, no responsibility, and no real assistance.
For a brand that markets itself as safe and reliable, their attitude is shocking. I will never purchase from Phoera again and I strongly advise others to be careful — both with the products and the company’s terrible customer service
Incorrect product.
Received wrong product today. Ordered Sand, received Porcelain.
I LOVE THE EYESHADOW AND FAST DEVERLIE. I WILL BE BUYING MORE IN THE FUTURE
I love the eyeshadow and fast delivery. I will buy more in the furture.
I love your products and have been…
I love your products and have been using them for a long time.
Have used this makeup for a long time…
Have used this makeup for a long time now .Fantastic look and great service thank you
Damaged item
I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and messaged on instagram and have had no response. I now have a product I cannot use.

Risposta di Phoeracosmetics
The product is silky smooth.
The product is silky smooth.
The concealers came really quickly
I was sent the wrong colour
I was sent the wrong colour. I didn't realise this until I had opened the package, which was crushed when recieved. When I contacted customer services they told me they had sent the right colour and was I happy. I emailed again and said I was unhappy and wished to return it. They said they couldn't accept opened packages but I could purchase the right colour for 50% off and keep both bottles!!! What an absolute disappointment!! Its a lot of money to lose for a product that is wrong and cannot be returned. I will never be buying from you again. Poorly done!

Risposta di Phoeracosmetics
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