Phoeracosmetics Recensioni 

409
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.

Valutata 5 stelle su 5

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise... Leggi di più

Valutata 1 stelle su 5

Really disappointed with my items, ordered a few items from the website to get a feel of their products, unfortunately the eye shadow arrived broken as did the eye crayon. The lipstick is the only thi... Leggi di più

Valutata 1 stelle su 5

I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite effor... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

409 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,7

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(409)

35 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

No customer service

I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite efforts to get it working. The lipstick was not the colour shown online and was almost luminous. I emailed customer services to find out how to return the lipstick and eyeliner, and went on to their ‘chat’, but had no reply to either message.

26 novembre 2025
Valutata 1 stelle su 5

⭐ 1/5

⭐ 1/5 – Worst Experience Ever

I had a horrible experience with Phoera products and their customer service made it even worse. After using their makeup, my lips reacted so badly that they bruised instantly and I tasted blood — something I’ve NEVER experienced with any cosmetic brand before. It was genuinely frightening.

When I reached out for help, the customer service team was dismissive, unprofessional, and completely rude. Instead of apologizing or showing any concern for my reaction, they acted like it was an inconvenience to them. Their only “solution” was for me to return the products at my own cost, even though I spent over R2800 and had no way of knowing which product caused the reaction. Absolutely no empathy, no responsibility, and no real assistance.

For a brand that markets itself as safe and reliable, their attitude is shocking. I will never purchase from Phoera again and I strongly advise others to be careful — both with the products and the company’s terrible customer service

1 novembre 2025
Non scritta su invito
Valutata 2 stelle su 5

Damaged item

I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and messaged on instagram and have had no response. I now have a product I cannot use.

30 luglio 2025
Logo di Phoeracosmetics

Risposta di Phoeracosmetics

Dear Valued Customer we sincerely apologies for the damaged item received, this usually occurs during transit. We can get this item replaced for you. We acknowledge an email was sent to us on the 13th August this was unopened due to staff being on annual leave. We have arranged a replacement to be sent to you, hope you receive it soon. Kind Regards.

Valutata 1 stelle su 5

I was sent the wrong colour

I was sent the wrong colour. I didn't realise this until I had opened the package, which was crushed when recieved. When I contacted customer services they told me they had sent the right colour and was I happy. I emailed again and said I was unhappy and wished to return it. They said they couldn't accept opened packages but I could purchase the right colour for 50% off and keep both bottles!!! What an absolute disappointment!! Its a lot of money to lose for a product that is wrong and cannot be returned. I will never be buying from you again. Poorly done!

30 giugno 2025
Non scritta su invito
Logo di Phoeracosmetics

Risposta di Phoeracosmetics

Hi We are very sorry to read this review. We do not recall having this email correspondence with any of our customers, this is against our customer services policy and work ethics. Please confirm you order number to confirm you purchased from our shop (www.phoeracosmetics.co.uk), our order numbers begin with #phoeraUK ... as your review does not appear to be verified.

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