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Scopri cosa dicono le persone

Valutata 5 stelle su 5

From start to finish my experience with Phoenix was world class. Learnt so much and am grateful for how knowledgeable and helpful the whole team was but especially Tom and Jaye but I also cant forget... Leggi di più

Valutata 1 stelle su 5

I don't even think the core instructors have more than one of the relevant qualifications to deliver this course and only one ex military member of staff. The days spent in a shooting range, airfield... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently completed my Cp course with Phoenix, what can I say… From my first conversation with Tom everything was made easy from booking to joining instructions, unbelievable flexibility and unde... Leggi di più

Valutata 5 stelle su 5

Highly recommend for armed forces leavers. For myself I was slightly unsure on what to do after leaving the military until I found Phoenix. The whole course is very well set out to give you all the kn... Leggi di più

Dettagli dell'azienda

  1. Organizzatore professionista

Informazioni fornite da varie fonti esterne

GLOBAL SERVICES We are honoured to lead the Close Protection and Tour Management industry worldwide. With our world class global portfolio of clientele, you can be rest assured that our experience will cater for all your requirements through a prestigious quality of security and facilitation. PHOENIX ACADEMY OF EXCELLENCE Phoenix provide a quality of training courses that exceeds the industry standard. Our operational experience will leave our delegate’s rest assured that they are receiving World Leading training from a World Leading operational company. Whether you are looking to be a Close Protection Operative, a door supervisor or a CCTV operator, you can rest assured that training with us will put you a level above your competition.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

585 recensioni

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4,2

Tutte le recensioni

(585)

79 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Bs company

Every cp operative I've worked with have all said stay well clear of this BS company.

4 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

I received two exams results for the…

I received two exams results for the same exam which cost me my jobs and all my contracts was cancelled and I and up on job centre because someone from Phoenix sent me incomplete results. No one word of apology just it’s what is it , good bye. This kind of behaviour makes me sick

19 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience!!

I would recommend Phoenix to everyone who is thinking to change their life/carrier! There are lots of eye opener facts what you won't see anywhere else but here!!
Yeah it's not a cheap course but you really get what you paid for!!!

6 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great CP course

Great course. Full on. Immersive. Definitely levelled up my CPD. These are the building blocks with which to continue my progression. Tutors, Lance and Jaye, were class. Professional, and human enough to encourage us to become better versions of ourselves amd work as a team.

6 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Solid Course

Instructors knew what they were talking about alot of information and good experiences would recommend

25 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Close Protection course

All modules covered on the Phoenix CP course by our two instructors was made very easy to follow. The instructors had total knowledge, patience, understanding to our needs as well as giving us every possible opportunity to better ourselves and make use of time appreciation. In summary I would recommend this course to anybody wanting to look into working in a CP environment.

25 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience. Very well run courses and the trainers had great knowledge and experience of doing the job and was amazing in the classroom. Would definitely recommend this company

5 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Firstly

Firstly, I would like to extend my sincere gratitude to the Phoenix Group for providing such a remarkable learning environment. I have had the pleasure of a truly enriching experience, and I can confidently state that the investment of time and resources has been well worth it. The knowledge and skills I have gained have transformed me profoundly, and I am no longer the same individual I was when I commenced this course.

21 giugno 2024
Valutata 5 stelle su 5

1st Class training by 1st Class Instructors

I'll be honest from the start (Lance, one of instructors, WILL know if you lie about anything...), you need to have a decent level of physical mobility before you enrol on the CP course. Sadly, my lower back turned into a block of wood as I entered the final week, so had to pull out on medical grounds. I will, however, be joining the course again at a later date to complete it. My review is based on the time I was there....
Please understand that you are not buying a CP license. You are paying to be trained to become a CPO by instructors who have a vast amount of experience in the field at the highest levels of CP.
You will be pushed, physically and mentally, right from the start, as the course appears to have been designed for you to experience what the real life demands of being a CPO will be like.
The training goes way past the basic requirements of what can be taught in a classroom. The instructors, Jaye and Lance, and the CEO are genuinely passionate about the training and knowledge they provide and really do want you to succeed but you are expected to put 100% effort in at all times. They will, however, support you every step of the way.
I genuinely look forward to getting back on the course later this year and earning a CPO qualification through Phoenix.

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs.

I recently completed my Close Protection Level 3 course with Phoenix Group, expecting a high standard of service. Unfortunately, my experience has been far from satisfactory. Not only has the FREC 3 course I paid extra for been delayed three times, but attempts to communicate and request a refund have been met with silence.

What's more, the lack of certificates or results post-course completion is concerning. Considering the significant financial investment of approximately £4,000, along with £945 for accommodation that fell short of expectations, the overall experience has been disappointing and has hindered my employment prospects.

I urge everyone to exercise caution when considering Phoenix Group for training services. It’s essential to be informed and make decisions that align with your expectations and standards.

Fast forward 2 weeks… still no refund.

26 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Refund not given!

I contacted Phoenix in regards to being given a refund. I had paid £1400 so far and they said I was only liable for £905, fair enough. I was told the payment was scheduled for 10 days time, so I waited 11. I contacted Phoenix again and they said they didn’t have my bank details to pay me. I gave my details and it has been well over a month and I haven’t had contact with them since. No email, not calls, NO PAYMENT!

I have tried contacting by WhatsApp, email and Instagram but they won’t open or answer anything.

Debt collectors have now been contacted 👍🏼

27 aprile 2024
Non scritta su invito
Logo di Phoenix

Risposta di Phoenix

Dear Brandon,

Thank you for bringing this matter to our attention. We sincerely apologise for the delay in processing your refund and any frustration this may have caused.

We acknowledge that there was an error in handling your refund request, and the delay in communication and payment was unacceptable. After receiving your bank details, the refund process should have been completed promptly. We take full responsibility for this oversight and understand how important timely resolution is for our clients.

We have now processed your refund and are committed to ensuring that such issues do not occur in the future. As a gesture of goodwill, we would like to offer you a discount on any future bookings should you choose to give us another opportunity to serve you. We are constantly working to improve our services and communication, and your feedback is invaluable in helping us do so.

If you have any further questions or concerns, please do not hesitate to contact us directly. We appreciate your patience and understanding in this matter.

Best regards,

Phoenix.

Valutata 5 stelle su 5

I attended Phoenix bar and club a lot…

I attended Phoenix bar and club a lot of times, a big thank u to Scott the bartender was very professional and very good at his job, big big thanks to Damien and colm security they are a pleasure to this company I really enjoy coming here with these genuine men they are the best for this company and this job
Keep been you guys
I adore ye

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Do your research.

As someone who has been in the security industry for a few years I am often asked or emailed by someone who has recently done the Phoenix course for guidance on work and where to look.

This is a big red flag as this shows the training provider is not giving guidance which should be part of the course.

Also you should realise that Phoenix is an utter cash cow putting 30 students a month through a course that costs £4k when most are £2500 and have 8-12 students.

You SHOULD also realise that you are not going to get a job with Sly Stallone or Connor McGregor and that Phoenix are truly great with marketing.

Myself and many more have been blocked by Phoenix and will continue to have our comments deleted.

This will be deleted within 24 hours.

Please do your research properly and use another training provider.

26 maggio 2024
Non scritta su invito
Logo di Phoenix

Risposta di Phoenix

Dear Marcus,

Thank you for sharing your perspective. We understand that receiving questions about how to find work in the industry can sometimes reflect on the training providers involved. However, we believe it's important to support and guide individuals at all stages of their careers, and we strive to offer that support to our students.

While not everyone will work with our portfolio of high-profile clients, we believe there's always the right opportunities for the right people. Our course includes four live operations, providing hands-on experience that goes beyond simply checking boxes. We recognise that there are other courses available at lower costs, and we respect the choices individuals make based on their needs and budgets.

It's also worth noting that many of our graduates go on to train others, a testament to the quality and breadth of our program. Our course is designed to cater to those seeking an elite level of training, which isn't just about acquiring basic skills but mastering a range of competencies.

We encourage everyone to focus on their growth and find the path that best suits their aspirations. Different people have different goals, and that's perfectly fine.

Best regards,

Phoenix.

Valutata 5 stelle su 5

Phoenix Close Protection Course

Arriving on the first day, the Phoenix team were very welcoming. I am not from a military/police background myself and i found the course itself was great, the training from all the instructors involved were great and their experience in the field was shown very early on. I would recommend this course to anyone.

24 maggio 2024
Valutata 2 stelle su 5

Poor

Bad time keeping, misleading, and did not get time to eat or sleep during the course

24 maggio 2024
Logo di Phoenix

Risposta di Phoenix

Dear Lee,

Thank you for your feedback. We value all insights as they help us continually improve our courses.

It's a shame to see such feedback, especially given your strong military background. We understand that transitioning from a structured military environment to a course that mirrors real-world close protection scenarios can be challenging. Our courses are designed to reflect the realities of the industry, including time management and endurance, which are crucial skills for close protection professionals.

Balancing the demands of the course with personal needs like eating and sleeping can indeed be difficult, but this is a deliberate aspect of our training. It prepares participants for the intense and often unpredictable nature of close protection work, where adaptability and resilience are key.

We welcome all participants to the close protection industry, where these challenges are part of developing the skillset and mindset needed for success. We appreciate your dedication and effort during the course and hope the experience proves valuable as you continue your career.

Best regards,

Phoenix.

Valutata 5 stelle su 5

Best course for CP knowledge and training.

The instructors are very knowledgeable in their field and their experience is evident in the way they coach each attendee of the course. They employ real life situations and allow you to take operations within the training to focus on expanding your skillset and identifying areas for improvement before applying them in real life scenarios.

24 maggio 2024

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